Nissan Murano Complaints (2020)

45 consumer complaints on file.

#11398975March 3, 2021
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
I WAS DRIVING 25 MPH WHEN THE CAR AUTOMATIC STOPPED AND APPLIED THE AUTOMATIC EMERGENCY BRAKE (AEB) WAS APPLIED WITH NO OBSTACLES AROUND ON A CLEAR SUNNY DAY. PURCHASED THE CAR NEW WITH ONLY 3 MILES ON IT. CAR CAME TO A COMPLETE STOP. I AM AFRAID FOR MY SAFETY.TOOK THE CAR IN TO DEALER AND WAS TOLD NOTHING IS WRONG WITH THE CAR WITHIN 1 WEEK IT HAPPEND AGAIN AND I WAS TOLD BY THE DEALER THERE'S NOTHING WRONG WITH THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389690January 24, 2021
VISIBILITY/WIPER
I WENT FROM A WHITE 2019 NISSAN MURANO TO A BLACK 2020 MURANO. THE WEEK AFTER I GOT IT, I TOOK A TRIP TO THE GULF COAST. ON MY WAY DOWN, WHEN THE SUN WAS OVERHEAD, THE REAR "LIP" OF THE HOOD ACTED JUST LIKE A MIRROR AND REFLECTED THE SUN RIGHT IN THE DRIVERS EYES. IF YOU LOOK AT THE HOOD, IT SLANTS UP LIKE A NORMAL HOOD, THEN THE LAST 3 INCHES ARE TILTED DOWN TOWARD THE COWL/WINDSHIELD WIPER AREA. I AM ATTACHING A PICTURE, HOWEVER IT DOES NOT ACCURATELY SHOW HOW BRIGHT THIS REFLECTION IS. IT IS EXACTLY LIKE SOMEBODY TAKING A MIRROR AND SHINING IT IN YOUR EYES. I PARTICIPATE IN THE NISSAN EMPLOYEE LEASE PROGRAM AND TOOK IT BACK TO THE ADMINISTRATOR AND THEY SAID THAT THEY CANNOT DO ANYTHING ABOUT IT; THAT IT WAS A DESIGN ISSUE. THIS SITUATION ONLY HAPPENS WHEN THE SUN IS HIGH IN THE SKY BUT IT IS A VERY DANGEROUS SITUATION WHEN IT REFLECTS IN YOUR EYES. BELOW ASKS FOR A SPECIFIC DATE BUT IT HAPPENS ANY TIME THE CONDITIONS ARE RIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372487October 31, 2020
UNKNOWN OR OTHER
I WAS DRIVING 40 MPH WHEN THE CAR AUTOMATIC STOPPED AND APPLIED THE AUTOMATIC EMERGENCY BRAKE (AEB) WAS APPLIED WITH NO OBSTACLES AROUND ON A CLEAR SUNNY DAY. THE CAR IS BRAND NEW WITH ONLY 1100 MILES ON IT. CAR CAME TO A COMPLETE STOP. I AM AFRAID FOR MY SAFETY AND WILL CONTACT THE DEALER WHERE I PURCHASED THE CAR FIRST THING MONDAY MORNING (11/2).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365196October 19, 2020
SERVICE BRAKES
WE PURCHASED THIS MURANO 3/4/2020. IT WAS A DEMO DRIVEN BY THE SALES MANAGER.WE NOTICED THAT WHEN STEPPING ON THE BRAKES THERE IS A GRINDING SOUND. AN SECURE ODOMETER READING WAS NOT ATTACHED TO THE CONTRACT SO WE DO NOT KNOW HOW MANY MILES THE SALES MANAGER DROVE THE CAR.THIS IS A FEDERAL OFFENSE WITH A FINE UP TO $10,000 FOR PINNACLE NISSAN TO NOT SUPPLY US WITH A SECURE ODOMETER READING. WE ARE SENIOR CITIZENS, I AM 73 AND MY HUSBAND IS 86. WE LIVE APPROXIMATELY 120 MILES FROM THE DEALERSHIP. WE WILL NOT DRIVE THE CAR BECAUSE IT COULD BE FATAL TO OUR LIVES. WE HAVE TRIED CONTACTING THE GENERAL MANAGER AND HE DOES NOT RETURN OUR CALLS. WE FINALLY DECIDED TO HIRE AND ATTORNEY. THEY ALSO BAITED AND SWITCHED THE PRICE OF THE CAR. PACKED THE INVOICE, AND TREATED US WITH DISRESPECT. ING ON THE BRAKES THERE WAS A GRINDING NOISE. THE CAR WAS IN MOTION. WE DO NOT KNOW HO10,000 BY PINW MANY MILES THE SALES MANAGER DROVE THE CAR BECAUSE A SECURE ODOM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308562February 11, 2020
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2020 NISSAN MURANO. THE CONTACT STATED THAT THE HOOD REFLECTS THE SUNLIGHT RIGHT INTO THE DRIVER'S EYES IMPAIRING THEIR VISION. THE SUNLIGHT REFLECTION IMPAIRS THE CONTACT'S VISION WHILE DRIVING. THIS COULD CAUSE AN ACCIDENT SINCE THE CONTACT CAN NOT SEE THE ROAD WHILE DRIVING THE DEALER ROCK HILL NISSAN 550 GALLERIA BLVD, ROCK HILL, SC 29730 (803) 818-2713 STATED THAT THERE WAS NO ASSISTANCE THAT COULD BE PROVIDED REGARDING THE ISSUE. THE MANUFACTURER WAS CONTACTED DUE TO THE CONCERN. THE CONTACT WAS INFORMED THAT THE VEHICLE OPERATED AS DESIGNED. NO ADDITIONAL ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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