Nissan Murano Complaints (2012)

135 consumer complaints on file.

#11310598February 21, 2020
SERVICE BRAKES
I HAVE BEEN HAVING ISSUE WITH BRAKE NOT BRAKING COMPLETELY FOR MONTHS. I TOOK IT INTO FIRESTONE TO SEE WHAT COULD BE THE ISSUE THEY TOLD ME IT WAS THE MASTER CYCLINDAR, I GOT THAT FIXED BUT STILL WAS HAVING THE SAME ISSUE, TOOK IT BACK AND COULD NOT FIGURE OUT THE PROBLEM SO IT WAS TAKEN TO GRUBBS NISSAN AND NOW I AM BEING TOLD THAT IT'S THE ABS ACTUATOR ASSEMBLY AND IT WAS RECALLED FOR OTHER NEW MODELS BUT NOT MINE. HOWEVER IT'S STILL WAS A RECALL ISSUE. I FEEL IT COULD BE FIXED UNDER THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307228February 5, 2020
AIR BAGS
MY HORN OR CRUISE CONTROL IN STEERING WHEEL NO LONGER WORKS. AIRBAGS LIGHT BLINKS ONE LOND TIME AND THE 2 SHORT TIMES REPEATEDLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302681January 28, 2020
VISIBILITY/WIPER
WHILE DRIVING DOWN THE HIGHWAY I HEARD A LOUD BANG AND I THEN REALIZED THAT MY SUNROOF HAD SHATTERED. GLASS SHARDS WERE SLIDING AROUND ON THE SUNROOF COVER. I CONTACTED NISSAN AFTER SEEING NUMEROUS REPORTS AND EVEN A LAWSUIT ABOUT THIS, BUT THEY DENIED MY CLAIM FORCING ME TO PAY FOR THE REPAIRS OF A FAULT THAT NISSAN ADMITTED TO IN THE LAWSUIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298887January 12, 2020
VISIBILITY/WIPER, UNKNOWN OR OTHER
OUR CAR HAS 60000 MILES. IT HAS BEEN WELL TAKEN CARE OF. THE PROBLEM THAT WE ARE HAVING WITH THIS CAR IS YOU CAN BE DRIVING DOWN THE ROAD AND ALL OF A SUDDEN THE SUN VISOR WILL DROP AND BLOCK YOUR VISION. I HAVE BEEN DRIVING OVER 50 YEARS AND I HAVE NEVER HAD A PROBLEM LIKE THIS IN ANY OTHER VEHICLE. THE DEALER SAID IT IS MY PROBLEM AND WANTS OVER 300.00 TO FIX IT. WHEN I LOOKED UP TO SEE IF THERE WAS A WAY TO TIGHTEN THE VISOR I FOUND OUT IT IS A ON GOING PROBLEM WITH MANY PEOPLE. I BELIEVE IT IS A MANUFACTURE AND A SAFETY PROBLEM. LIKE I SAID YOU ARE DRIVING DOWN THE ROAD AND ALL OF A SUDDEN YOUR VISION IS TAKEN AWAY. PLEASE GET SOMEONE TO TAKE RESPONSIBILITY FOR THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288519December 11, 2019
UNKNOWN OR OTHER
WHILE DRIVING APPROXIMATELY 50 MPH IN GOOD WEATHER AND LIGHT TRAFFIC OUR CLOSED SUN ROOF SPONTANEOUSLY EXPLODED WITH INTENSE FORCE. WHEN WE GOT OUT TO LOOK AT IT, IT WAS CLEAR THAT IT EXPLODED FROM WITHIN AS THE EDGES OF THE HOLE (ABOUT 2 FT X 1.5 FT) WERE PUSHING UPWARD. ALL OF THE GLASS WITHIN THAT AREA BLEW OUT WITH NO DAMAGE BELOW IT NOR WERE THERE ANY REMAINING GLASS FRAGMENTS BELOW IT EVEN THOUGH WHAT WAS LEFT OF THE SUNROOF WAS COMPLETELY FULL OF SMALL SHATTER LINES. WE'VE ALWAYS MAINTAINED OUR VEHICLE AND HAVE RARELY USED THE SUNROOF. OUR EXTENDED WARRANTY CARRIER REFUSED TO PAY BECAUSE IT WAS GLASS. OUR INSURANCE COMPANY DENIED OUR CLAIM BECAUSE THERE WAS NO EVIDENCE OF AN EXTERIOR IMPACT. NISSAN (CORPORATE) REFUSED TO COMPENSATE US BECAUSE THEY SAID THERE WAS NO PROOF AS TO HOW IT HAPPENED. AFTER LOOKING ON THE WEB, IT APPEARS THAT THIS IS A KNOWN ISSUE. THE EXPERIENCE WAS VERY JARRING AS IT SOUNDED LIKE SOMETHING BLEW UP JUST ABOVE OUR HEADS. WE THOUGHT A PLANE DROPPED SOMETHING FROM ABOVE OR SOMEONE SHOT AT OUR CAR BUT THEN REALIZED NOTHING CAME INTO THE CAR. FORTUNATELY, WE WERE NOT INJURED, DID NOT VEER INTO ANOTHER CAR, AND THANK GOD IT DIDN'T HAPPEN NEAR ANY PEDESTRIANS. WE PAID TO HAVE IT FIXED, BUT FOR ALL WE KNOW, IT COULD HAPPEN AGAIN AT ANY TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269803October 20, 2019
POWER TRAIN
AT 105,000 MILES, TRANSMISSION WOULD NOT REMAIN ENGAGED IN OVERDRIVE AT GREATER THAN 60MPH RESULTING IN HIGH RPM OVER 3200. DEALER INSPECTED AND STATED PAST DTC CODE OF P1778 (STEP MOTOR ISSUE/CVT SLIPPING). DEALER REFLASH CAR COMPUTER BUT SAID IF THAT DIDN'T FIX IT THE CAR WOULD NEED A NEW TRANSMISSION. SEEMS ODD IT'S THE SAME PROBLEM THAT WAS HAPPENING WITH 2003-2010 TRANSMISSIONS BECAUSE I WAS TOLD THAT ISSUE WAS RESOLVED IN LATER MODELS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269451October 18, 2019
ENGINE
TIMING CHAIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268494October 15, 2019
UNKNOWN OR OTHER
MY HUSBAND AND I WERE DRIVING ON THE HIGHWAY WHEN MY SUNROOF EXPLODED WITHOUT PROVOCATION. THERE WERE NO ROCKS, RAPID TEMPERATURE EXTREMES, OR NO OTHER VISIBLE REASON FOR THE EXPLOSION. LUCKILY THE SUN SHADE WAS CLOSED AND ALL OF THE GLASS WAS CONTAINED IN THE SHADE AND WE WERE ABLE TO SAFELY PULL OVER. I CONTACTED THE LOCAL NISSAN DEALER WHO TOLD ME THAT THEY DID NOT HANDLE THAT AND THAT I SHOULD CONTACT A COLLISION CENTER BECAUSE THEY DID NOT FIX SUNROOFS. I CALLED MY INSURANCE PROVIDER WHO DID ASSIST WITH THE REPLACEMENT ROOF, HOWEVER, IT TOOK OVER TEN DAYS TO FIX. IN ADDITION THIS IS COUNTING AS A CLAIM WHICH WILL MAKE MY RATES INCREASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268078October 12, 2019
POWER TRAIN
WHILE DRIVING A CANYON ROAD, MY CAR WAS WORKING NORMALLY AND THEN, ALL OF A SUDDEN, THE CAR WOULD NOT ACCELERATE. I PUSHED ON THE GAS AND THE RPMS WENT UP, BUT NO RESPONSE IN THE TRANSMISSION. THE CAR BEGAN TO SLOW DOWN AND I FINALLY GOT OUT OF TRAFFIC, WITHOUT CAUSING AN ACCIDENT. AFTER SETTING ON THE SIDE OF THE ROAD FOR ABOUT 10 MINUTES, THE CAR WORKED WITHOUT THE ISSUE FOR ABOUT 30 MINUTES. THEN IT HAPPENED AGAIN. SINCE I GOT HOME, IT RUNS FINE UNTIL IT GETS WARMED UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266511October 5, 2019
SERVICE BRAKES, POWER TRAIN, STEERING
THE VEHICLE WAS BEING DRIVEN ON THIS DATE BACK TO THE DEALERSHIP WHO HAD DONE THE REPAIR 5 DAYS EARLIER NISSAN OF OURSMAN OF LAUREL MD . THE VEHICLE BEGAN TO ONCE AGAIN PERFOM THE SAME WAS IT DID THE 2 WEEK EARLIER WHEN THE INCIDENTOCCURRENCE ON I 295 N BOUND DEOARTIBNG WASHINGTON DC , THIS SATURDAY THE VEHICLE WAS ACTING ERRATICLY IN THE PARKING LOT OF MY LOACK FOOD LION GROCERY STORY ON 197 IN LAUREL MD, AS I DEPATED THE PARKING LOT I EXPERIENCE THE GRINDING SOULD ON AND OFF AND THE SHAKKING / VIRBRATING OF THE STEERING WHEEL TURNING TO THE LEFT OR RIGHT WITHOUT ME DIRECTING IT TO DO SO...THEREFORE I HEADED OUT THE LOT TO GO TO THE DEALERSHIP BEFORE THEY CLOSED AT 3PM... I GOT THEIR ABOUT 1230PM, AND WASN'T RECEIVED BY THE STAFF FAVORABLE BASED .TGHIS WOULD BE A RETAKE BASED ON POOR AND INCOMPLETE MAINTENANCE PERFORMED THE WEEK BEFORE WHEN SAME VEHICLE WAS TAKEN INTO SAME DEALERSHIP WITH RESPECT TO ABS ACTUATOR , WHICH I FELT THE SAME ISSUES AND CONCERN BUT THIS TIME THE VEHICLE PULLED ABRUTLY TO THE LEFT IN TRAFFIC AND I ALMOST SIDE -SWIPED THE VEHICLE NEST TO ME IN THE LANE BESIDE ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258698September 28, 2019
SERVICE BRAKES
BRAKES STOP WORKING ON OCCASSION. WHILE DRIVING ON THE HIGJWAY AND WINDING BACK ROADS, I TRIED TO STOP,PING, AND I HAVE TO KEEP PUSHING THE BRAKES TO STOP THE CAR. THE BRAKE PADA ARE NEW, AND RHE TIRES HAVE BEEN ALIGNED, AND BRAKELINES CHECKED AND THE ISSUE STILL OCCURS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258699September 28, 2019
POWER TRAIN
TRANSMISSION STARTED SLIPPING. IT SLIPS BETWEEN GOING 35 MILES PER HOUR AND OVER. I JUST LEARNED THAT NISSAN CVT TRANSMISSIONS HAVE A RECALL NOTICE AND WAS CONSIDERED A LEMON. THEY EXTENDED THE WARRANTY 10 YEARS OR 120,000 MILES. I JUST EXCEED THE MILES. BUT NISSAN SHOULD RECALLED THE TRANSMISSINS AND FIXED THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258170September 25, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 NISSAN MURANO. WHILE DRIVING 45 MPH AND DEPRESSING THE ACCELERATOR PEDAL, AN ABNORMAL GRINDING NOISE WAS DETECTED AND THE ABS AND ANTI-SKID WARNING INDICATORS ILLUMINATED. THE CONTACT MENTIONED THAT THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS TAKEN TO OURISMAN NISSAN (3514 FORT MEADE RD, LAUREL, MD 20724, (301) 725-4400) AND WAS INFORMED THAT THE ABS ACTUATOR SYSTEM WAS ENGAGING AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254576September 10, 2019
SERVICE BRAKES
WHILE THE CAR WAS BEING DRIVEN STRAIGHT ON THE HIGHWAY AT APPROXIMATELY 70 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL TO FIND IT WAS SPONGY AND TRAVELED VERY FAR BEFORE THE BRAKES FINALLY ENGAGED. THE CONTACT PUMPED THE BRAKE PEDAL SEVERAL TIMES AND AFTER FOUR PUMPS, THE CONTACT WAS ABLE TO REGAIN BRAKE PEDAL STRENGTH AND STOP THE VEHICLE. THE CONTACT REPORTS THAT THIS ISSUE HAS HAPPENED ON PREVIOUS OCCASIONS AT VARIOUS SPEEDS OF TRAVEL. THE CONTACT IS AWARE OF A RECALL ON THE 2009 MODEL OF THIS VEHICLE PERTAINING TO THE ABS HCU UNIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246624August 27, 2019
VISIBILITY/WIPER
MY MOONROOF SUDDENLY EXPLODED WHILE DRIVING ON THE GARDEN STATE PARKWAY. IT DOES NOT APPEAR TO HAVE BEEN STRUCK BY AN OBJECT. THERE WERE NO OVERPASSES OR OTHER VEHICLES NEARBY AT THE TIME. I WAS NOT INJURED AS I WAS PROTECTED BY THE SUNSHADE. THE GLASS SHATTERED AND APPARENTLY DISPERSED ONTO THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244382August 16, 2019
SERVICE BRAKES
I WAS VEERING OFF A RURAL HIGHWAY IN A 2012 NISSAN MURANO ONTO A GRAVEL PARKING AREA AND STARTED BRAKING WHEN I BECAME AWARE THAT WHILE APPLYING BRAKES THE PEDDLE WAS NOT STOPPING THE VEHICLE. I HAD TO PRESS VERY HARD ON BRAKES AND IT EVENTUALLY STOPPED. I WAS PROBABLY GOING 30 MPH. THE NEXT DAY MY WIFE HAD SIMILAR PROBLEMS WITH BRAKES I BROUGHT THE CAR TO THE DEALERSHIP WITH INFORMATION ABOUT WHAT HAPPENED AND AFTER TWO WEEKS AND ABOUT 200 MILES THEY SAID THEY COULD NOT DUPLICATE PROBLEMS. I AM STILL TRYING TO RESOLVE ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233036July 18, 2019
SERVICE BRAKES, ENGINE, POWER TRAIN
ON JUNE 25TH I WAS GOING DOWN A VERY STEEP HILL IN GUTTENBERG NJ,07093 WHEN ABOUT THREE QUARTERS DOWN THE HILL MY 212 NISSAN MURANO CONVERTIBLE'S ENGINE STOPPED WITH NO WARNING. THANK GOD THE LIGHT AHEAD WAS GREEN AND I WAS ABLE TO TURN THE WHEEL JUST ENOUGH TO AVERT CRASHING INTO A FENCE AND GO OVER AN EMBANKMENT. THE CAR ROLLED TO A STOP AND I WOUND UP IN MIDDLE OF TRAFFIC WHOSE LIGHT WAS THEN GREEN COMING AT ME FROM NORTH AND SOUTH.. I WROTE TO THE US GLOBAL HEADQUARTERS IN CALIFORNIA AND SPOKE SEVERAL TIMES TO NISSAN'S REGIONAL OFFICE IN TENNESSEE. THE CAR HAS BEEN AT LOCAL DEALERSHIP SINCE JUNE 25 AND THEY SAY IF THEY CAN'T DUPLICATE THE PROBLEM I WILL HAVE TO TAKE CAR . BUT THAT IS UNACCEPTABLE BECAUSE IT IS NOT SAFE AND I CANNOT IN GOOD FAITH SELL IT TO ANYONE ELSE. CAN YOU PLEASE HELP ME. I AM A PROFESSOR AT TEACHERS COLLEGE IN NYC AND USE THE CAR TO TRAVEL TO THE COLLEGE IN THE SPRING AND FALL SEMESTERS. I HAVE SPECIAL PARKING PRIVILEGE BECAUSE I CANNOT TAKE PUBLIC TRANSPORTATION DUE TO A DISABILITY. I SINCERELY HOPE TO HEAR FROM YOU. THANK YOU, SINCERELY, [XXX] P.S. I FOUND 20 OTHER PEOPLE ON THE INTERNET WHO REPORTED THEIR ENGINES STOPPED WHILE IN MOTION - I SEND COPIES TO ALL PARTIES AT NISSAN BUT THEY SAID OH THEY ARE DIFFERENT MODELS (NO THEY WERE NOT - ALL MURANO'S AND DIFFERENT YEARS (BUT 2012 WAS INCLUDED AMONG THEM INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229640July 5, 2019
VISIBILITY/WIPER
TAKATA RECALL - DRIVERS SIDE VISOR DOES NOT SAY UP - DROPS DOWN AN IMPAIRS VISION - VERY DANGEROUS!! AFTER RESEARCHING ON THE INTERNET THERE ARE THOUSANDS OF NISSAN MURANO OWNERS THAT HAVE EXPERIENCED THE SAME PROBLEM. WHY IS THIS NOT A RECALL? ESPECIALLY SINCE IT'S SUCH A HUGE SAFETY HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220554June 17, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2012 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 15 MPH AND TURNING INTO A PARKING LOT, THE VEHICLE ACCELERATED FORWARD AND THE OIL CONSUMPTION INDICATOR ILLUMINATED. THE CONTACT CRASHED INTO THE VEHICLE IN FRONT OF HER. THE FRONT BUMPER WAS DAMAGE ON BOTH VEHICLES. NO POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 75,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11218237June 6, 2019
POWER TRAIN
WHILE STARTING FROM A STOP, THE CAR WILL NOT ACCELERATE FOR 5-10 SECONDS. THIS IS DANGEROUS IN INTERSECTIONS AND WHEN PULLING INTO TRAFFIC. FIRST EXPERIENCED PROBLEM AT 98K AND TOOK TO DEALER. DEALER COULD NOT DIAGNOSE OR RECREATE PROBLEM. NO CHECK ENGINE LIGHTS INDICATED. THIS PROBLEM HAS CONTINUED INTERMITTENLY AND IS NOW HAPPENING ON A REGULAR BASIS. AT 121K, TOOK TO DEALER EVEN THOUGH NO SERVICE LIGHTS ON AND WAS TOLD THE CVT TRANSMISSION NEEDS TO BE REPLACED. AS WELL, THE MOTOR MOUNTS AND FRONT BUSHING CONTROL ARMS NEED TO BE REPLACED. ALL 3 OF THESE ITEMS ARE REPORTED BY OTHER OWNERS. CVT WAS OFFERED TO OWNERS WITH 2003-2010 MODELS; HOWEVER, THE SAME ISSUE IS HAPPENING IN LATER MODELS, INCLUDING MY 2012. NISSAN NEEDS TO RECALL THESE YEARS AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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