Nissan Murano Complaints (2005)

987 consumer complaints on file.

#10345949July 28, 2010
SEATS
THE FRONT DRIVERS SEAT FRAME BROKE UNDER NORMAL OPERATING CONDITIONS AFTER GETTING INTO MY VEHICLE (I WEIGHT ABOUT 160LBS, 5'7" TALL) ON JULY 25TH, 2010. I HAVE NOT YET GOTTEN THIS PROBLEM FIXED BECAUSE IT IS GOING TO COST ABOUT $900 TO FIX IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10346005July 28, 2010
SEATS
ON JAN, 2010 THE DRIVER'S SIDE SEAT HAD FAILED ON MY 2005 NISSAN MURANO. THE DRIVER'S SEAT FRAME HAD BROKEN CAUSING THE SEAT TO ROCK FROM SIDE TO SIDE AND FRONT TO BACK. THE SEAT HAS A FACTORY DEFECT CAUSING THE FRAME TO FAIL. THERE ARE HUNDREDS OF COMPLAINTS FOR THE 2004, 2005 2006 AND 2007 NISSAN MURANO WITH THE SAME FAILURE. THIS IS TERRIBLY DANGEROUS AND WILL CAUSE LOSS OF CONTROL AND LIFE THREATENING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10346002July 28, 2010
VISIBILITY
2005 NISSAN MURANO DRIVERS AND PASS SUNVISORS ARE BROKEN AND FALL DOWN IN FRONT OF YOUR EYES WHILE DRIVING MAJOR SAFETY ISSUE. TO REPLACE COST ABOUT $300 DOLLARS EACH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10345629July 27, 2010
SEATS
ON JULY 17, 2010 THE DRIVER'S SIDE SEAT HAD FAILED ON MY 2005 NISSAN MURANO. THE DRIVER'S SEAT FRAME HAD BROKEN CAUSING THE SEAT TO ROCK FROM SIDE TO SIDE AND FRONT TO BACK. THE SEAT HAS A FACTORY DEFECT CAUSING THE FRAME TO FAIL. THERE ARE HUNDREDS OF COMPLAINTS FOR THE 2004, 2005 2006 AND 2007 NISSAN MURANO WITH THE SAME FAILURE. THIS IS TERRIBLY DANGEROUS AND WILL CAUSE LOSS OF CONTROL AND LIFE THREATENING. FORTUNATELY FOR ME, I WAS DRIVING IN A PARKING LOT AND GOING RATHER SLOW. ON JULY 26, 2010 I HAD THE NISSAN DEALERSHIP REPAIR THE SEAT AND REPLACED THE DEFECTIVE PART. THE COST WAS $471.43. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10345643July 27, 2010
VISIBILITY
TL* THE CONTACT OWNS A 2005 NISSAN MURANO. WHILE TRAVELING AT 40 MPH, THE DRIVER'S SIDE SUN VISOR SUDDENLY FELL INTO THE DRIVER'S LINE OF VISION WITHOUT WARNING. THE PASSENGER'S SIDE SUN VISOR WAS ALSO EXHIBITING THE SAME FAILURE. THE DEALER ADVISED THE SUN VISORS COULD BE REPLACED AT THE CONTACT'S EXPENSE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 50,000 AND THE CURRENT MILEAGE WAS 59,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10345273July 26, 2010
SEATS
THE REAR LEFT BRACKET ON THE DRIVER SEAT OF MY 2005 NISSAN MURANO FAILED SUDDENLY WHILE I WAS DRIVING AT A CONSTANT SPEED IN A STRAIGHT LINE. THE VEHICLE HAS 44K MILES ON IT AND HAS HAD NO SYMPTOMS OF AN IMPENDING SEAT FAILURE. THE FAILURE CAUSED THE SEAT TO SWIFTLY ROCK BACK AND TO THE LEFT, CAUSING ME TO LOSE CONTROL OF THE VEHICLE MOMENTARILY. LUCKILY I DIDN'T HIT ANYTHING, AND I WAS ABLE TO REGAIN CONTROL OF THE VEHICLE. I HAD MY 6 MONTH OLD BABY IN THE CAR, AND THIS SITUATION PUT HER AT UNACCEPTABLE RISK OF INJURY. DISCUSSIONS WITH NISSAN CORPORATE (1-800-NISSAN1) AND THE DEALER HAVE BEEN FRUITLESS. BOTH WERE AWARE THAT THIS WAS A KNOWN PROBLEM, WITH A TSB ISSUED YEARS AGO (NISSAN TSB NTB05-043D). THEY WERE UNSYMPATHETIC TO THE DANGER THEIR DESIGN FLAW POSED TO MY FAMILY. NISSAN OFFERED TO FIX THE PROBLEM, AT A COST TO ME OF $670. A SAFETY ISSUE LIKE THIS, EVEN EXPLICITLY MENTIONED IN THE NHTSA LIST OF EXAMPLES OF SAFETY-RELATED DEFECTS (SEATS AND/OR SEAT BACKS THAT FAIL UNEXPECTEDLY DURING NORMAL USE), IS ABSOLUTELY UNACCEPTABLE. I AM COMPLETELY AT A LOSS TO UNDERSTAND WHY THIS ISSUE HAS EXISTED FOR YEARS IN MULTIPLE MURANOS WITHOUT A RECALL BEING ISSUED. JUST LOOK AT ALL OF THE OTHER COMPLAINTS LISTED ON THIS SITE. HUNDREDS OF THEM. SOMETHING NEEDS TO BE DONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10345334July 26, 2010
VISIBILITY
DRIVER'S SIDE SUN VISOR ON MY 2005 NISSAN MURANO HAS LOOSENED AND FALLS IN THE DRIVER'S LINE OF SIGHT UNEXPECTEDLY. IT HAS BEEN VERTIFIED BY THE DEALERSHIP AT A COST OF ALMOST $500. NISSAN HAS BEEN CONTACTED AND HAS REFUSED TO COVER THE REPLACEMENT. IT IS A SAFELY HAZZARD SINCE IT BLOCKS THE DRIVER'S VISION AND FALLS WITHOUT WARNING. IT WILL NOT STAY WHERE IT SHOULD, EITHER UP OR DOWN, AND IS PRACTICALLY IN THE DRIVER'S FACE WHEN IT FALLS. EVIDENTLY IT IS AN ISSUE THAT HAS OCCURED IN NISSAN MURANOS SINCE 2003 AND THE MANUFACTURER KNOWS ABOUT IT AND HAS NOT TAKEN APPROPRIATE ACTION TO CORRECT THE PROBLEM WITH SUCCESSIVE MODELS NOR TO COVER THE COST FOR THOSE OWNERS WHOSE AUTOS ARE OUT OF WARRANTY. AS WITH ANY RECALL ISSUE, IT IS A SAFETY ISSUE THAT SHOULD BE ADDRESSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10345398July 26, 2010
SEATS
1. THE EVENTS LEADING UP TO THE FAILURE. - ALL I DID WAS SIT ON THE SEAT AND RAISE IT TO A DIFFERENT HEIGHT. 2. THE FAILURE, HOW OFTEN IT OCCURS, ITS CONSEQUENCES; AND, - THE METAL FRAME BROKE UNDERNEATH THE SEAT RESULTING IN THE DRIVERS SEAT ROCKING BACK AND FORTH. 3. WHAT WAS DONE TO CORRECT THE FAILURE; I.E, PARTS REPAIRED OR REPLACED (AND IF OLD PART IS AVAILABLE) NOTHING AT THIS TIME, THE DEALER WANTS OVER 1,000 DOLLARS TO REPLACE THE SEAT FRAME. I'M CONSIDERING WELDING THE SEAT AT THIS TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10345164July 25, 2010
SEATS
I JUST RECENTLY PURCHASED A USED 2005 MURANO. THE CAR NOW HAS APPROXIMATELY 70,750 MILES ON IT. AS I WAS GETTING INTO THE CAR TO GO GET GROCERIES, I FELT THE SEAT IMMEDIATELY ROCK TO THE REAR LEFT. I GOT OUT OF THE CAR TO SEE WHAT WAS WRONG AND BECAUSE OF THE PLASTIC NEAR THE BASE OF THE SEAT I WASN'T ABLE TO IDENTIFY, BUT NOTICED THAT I COULD LIFT THE SEAT UP BACK AND FORTH. I DIDN'T PURCHASE AN EXTENDED WARRANTY WHICH I BELIEVE WOULDN'T HAVE MATTERED ANYWAY FROM EVERYONE'S PREVIOUS POSTINGS, BUT I CANNOT AFFORD 1000$ FOR A REPAIR THAT EVERYONE SEEMS TO BE HAVING IN THE SAME EXACT PLACE. THIS SHOULD BE A SAFETY HAZARD AND ONE THAT IS FIXED BY NISSAN. THIS ISN'T A RADIO GOING OUT OR ANYTHING OF THE SORT. THE SEAT MOVES WHEN YOU MAKE TURNS, ETC, AND MAKES ME WONDER IF IT REALLY WAS WORTH PURCHASING THIS CAR FOR THIS AMOUNT OF MONEY FOR THIS TO HAPPEN 2 MONTHS LATER. NISSANS ARE SUPPOSED TO BE FANTASTIC CARS AND HOLD THEIR VALUE. SO FAR, I AM NOT SEEING IT. PLEASE RECALL THIS DEFECT. IT SHOULDN'T TAKE PEOPLES LIVES TO BE PUT AT RISK TO HAVE ANYTHING DONE. LOOK WHAT HAPPENED WITH TOYOTA? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344580July 21, 2010
LATCHES/LOCKS/LINKAGES
FOUR OUT OF FIVE OF THE DOOR LOCKS ON MY 2005 NISSAN MURANO DO NOT WORK AND THE DRIVERS SIDE SUN VISOR FALLS DOWN EVERYTIME THE CAR MOVES. BOTH ARE SERIOUS SAFETY ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344584July 21, 2010
STRUCTURE:FRAME AND MEMBERS, SEATS
I OWN A 2005 NISSAN MURANO THAT I BOUGHT USED FROM CARMAX IN 2007. I HAVE HAD REGULAR SERVICE PERFORMED BY AN ASCE CERTIFIED MECHANIC SINCE THEN. ON 5/18/10 AT LESS THAN 45K MI, THE BASE OF MY DRIVER SEAT SUDDENLY BROKE ONE MORNING WHEN I GOT INTO THE CAR (PARKED IN MY GARAGE). I WEIGH <120 LBS AND WAS STUNNED. IT WAS AN OBVIOUS SAFETY ISSUE THAT COULD HAVE RESULTED IN SERIOUS INJURY, SO I HAD IT REPAIRED IMMEDIATELY (5/20) THROUGH MY REGULAR MECHANIC. TOTAL COST WAS $942.66 ($742.08 FOR THE PART & $127.50 FOR LABOR). I WAS EXTREMELY UPSET ABOUT BEING FORCED TO PAY SO MUCH FOR SOMETHING BEYOND MY CONTROL. EVERYONE AGREED THAT IT SHOULD NEVER HAVE HAPPENED, EVEN MY LOCAL NISSAN DEALERSHIP. THE DEALERSHIP CONFIRMED IT WAS CLASSIFIED AS A MECHANICAL DEFECT, CHECKED RECALLS (NONE), AND SUGGESTED I CALL NISSAN CONSUMER AFFAIRS SPECIFICALLY TO REQUEST GOODWILL ASSISTANCE (COMPENSATION FOR REPAIRS). THEY SAID SINCE I HAD THE REPAIR DONE AT AN ASCE CERTIFIED MECHANIC, THE REQUEST SHOULD BE FINE. NISSAN CONSUMER AFFAIRS TOOK MY INFO & AND ESTABLISHED A CASE #6838133 ON 6/9/10. I WAS ASSURED I WOULD BE CONTACTED BY A REGIONAL SPECIALIST W/N 24 HOURS. WHEN I DID NOT RECEIVE A RETURN CALL, I PLACED 5 MORE CALLS OVER THE NEXT SEVERAL WEEKS. ALL ASSURED ME THEY WERE URGENTLY REQUESTING THE REGIONAL SPECIALIST/SUPERVISOR TO CONTACT ME. I RE-CONTACTED MY LOCAL NISSAN DEALERSHIP AT THAT POINT, WHO THEN ATTEMPTED TO CALL ON MY BEHALF AND SEEK ASSISTANCE THROUGH THEIR AREA REPRESENTATIVE. AFTER THE 7TH CALL, MS. JIMENEZ (RUDE) CALLED BACK TO EXPLAIN THAT NISSAN'S POLICY DOESN'T ALLOW COMPENSATION FOR REPAIRS NOT HANDLED BY NISSAN, EVEN THOUGH NISSAN EMPLOYEES TOLD ME DIFFERENTLY AND WERE CALLING ON MY BEHALF. I WANT COMPENSATION FOR THE $942.66 I PAID FOR A MANUFACTURER'S MECHANICAL BREAKDOWN-SEAT BASE SHOULD NOT HAVE BROKEN- WHICH COULD HAVE CAUSED SERIOUS INJURY OR DEATH TO ME/MY PASSENGERS. CA DCA FOUND SIMILAR 2008 COMPLAINT THRU NHTSA DISMISSED B/C NO ONE HURT BADLY ENOUGH?!!? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344060July 19, 2010
LATCHES/LOCKS/LINKAGES
TL*THE CONTACT OWNS A 2005 NISSAN MURANO. THE VEHICLE WAS PARKED AND THE CONTACT STATED THE FRONT DRIVER AND PASSENGER SIDE DOORS WOULD NOT LOCK OR UNLOCK. THE AUTOMATIC LOCKS FAILED TO FUNCTION WHEN ENTERING OR EXITING THE VEHICLE. THE DOOR LOCKS ALSO WOULD NOT FUNCTION MANUALLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE TECHNICIAN STATED THAT THE FAILURE WAS RELATED TO THE LOCK ACTUATORS. THE VEHICLE HAD NOT BEEN REPAIRED WHEN THE COMPLAINT WAS FILED. THE CONTACT HAD CONCERN ABOUT THE POTENTIAL SAFETY HAZARD. THE FAILURE MILEAGE WAS 72,000. THE VIN WAS REJECTED FROM THE SYSTEM. UPDATED 10/05/10. *LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10343819July 18, 2010
SEATS
I HAVE A 2005 NISSAN MURANO. MY DRIVER SIDE SEAT JUST SUDDENLY BROKE WHILE I WAS DRIVING. I SPOKE TO ANOTHER NISSAN MURANO OWNER AND SHE TOLD ME HERS DID THE SAME THING AND NISSAN CHARGED HER $500 TO REPLACE IT. I THINK THIS IS A BI RIDICULOUS THAT THERE ARE SO MANY COMPLAINTS ABOUT THESE SEATS AND NISSAN HASN'T RECALLED IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10343860July 18, 2010
VISIBILITY
SUNVISORS ON THE 2005 NISSAN MURANO KEEP FALLING CAUSING OBSTRUCTED VIEW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10343736July 17, 2010
LATCHES/LOCKS/LINKAGES
FAILURE OF ONE OR MORE DOOR LOCKS TO RESPOND TO ELECTRIC LOCK BUTTON OR INTELLIGENT KEY. INTERMITTENT AT FIRST, BUT THEN TWO DOORS FINALLY CEASED RESPONDING. REPLACEMENT OF ACTUATOR REQUIRED. RESEARCH CONDUCTED ONLINE INDICATES THAT MALFUNCTION OF DOORLOCKS WITHIN THE FIRST 5 YEARS OF A NISSAN VEHICLE'S LIFE IS COMMON. IN ADDITION, IT WAS DISCOVERED THAT A LOCAL DEALERSHIP MAINTAINS AN INVENTORY OF REPLACEMENT ACTUATORS FOR ALTIMAS. FORTUNATELY I HAVEN'T REQUIRED IMMEDIATE RESPONSE OF THE DOOR LOCKS TO PROTECT MY FAMILY IN AN EMERGENCY, HOWEVER, IT IS NOT OUT OF THE REALM OF POSSIBILITIES. THEREFORE, I HAVE BEEN REPLACING ACTUATORS IN EACH DOOR AS THEY FAIL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10343733July 17, 2010
LATCHES/LOCKS/LINKAGES
THE DOORS DO NOT UNLOCK BY ANY ELECTRONIC SIGNAL FROM THE PANEL OR HAND HELD DEVICE, MAKING THE MATTER WORSE FOR THE BACK DOOR WHICH CAN'T BE UNLOCKED PERIOD. SINCE THERE IS NO MANUAL OVERRIDE TO OPEN THE BACK DOOR, THIS IS A SERIOUS SAFETY ISSUE AND SHOULD BE REPAIRED AND REDESIGNED BY NISSAN AS THE RESPONSIBLE PRODUCER OF THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10343563July 16, 2010
LATCHES/LOCKS/LINKAGES
THE DOOR LOCK ACTUATORS ARE NOT WORKING ON MY 2005 NISSAN MURANO. I CAN OPEN THE TRUNK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10343435July 15, 2010
SEATS
I HAVE A 2005 NISSAN MURANO. THE BRACKET WELD UNDER THE DRIVE SEAT WAS SNAPPED SUDDENLY. THE DRIVE SEAT IS LOPSIDED TO THE LEFT WHILE DRIVING. I HAVE TO INSERT SOME WOOD BLOCKS UNDERNEATH THE SEAT TO KEEP IT LEVEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10343154July 14, 2010
SEATS
DRIVERS SIDE SEAT FRAME BROKEN, DEALER REFUSED REPAIR WHILE UNDER EXTENDED WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10343157July 14, 2010
LATCHES/LOCKS/LINKAGES
POWER DOOR LOCK ACTUATOR FAILED AT 73,000 MILES, THIS EFFECTS BOTH PASSENGER AND REAR HATCH ACTUATORS WILL WORK IN COLD WEATHER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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