Nissan Murano Complaints (2005)

987 consumer complaints on file.

#10395337April 9, 2011
LATCHES/LOCKS/LINKAGES
1. HAVING A SECURE ENVIRONMENT IS PARAMOUNT IN CERTAIN NEIGHBORHOODS. WHEN LOCKING THE DOORS IT'S IMPERATIVE NOBODY CAN GAIN ACCESS AT WILL BY WALKING UP TO THE CAR. IF ANYONE CAN SIMPLY OPEN THE DOOR TO GAIN ACCESS, CARJACKING, INJURY, OR EVEN MURDER IS EASIER. IF THE DOORS LOCKED PROPERLY THIS PROVIDES A MORE SECURE ENVIRONMENT FOR THIS TYPE OF SCENARIO. 2. NISSAN KNOWING THERE IS A SECURITY PROBLEM WITH THEIR LOCKING MECHANISM AND NOT RECALLING THEM FOR SAFETY CONCERN IS NEGLIGENT. IT'S AN OPEN DOOR TO A LAWSUIT IF SOMEONE WERE TO BE MURDERED DUE TO A DOOR THAT DIDN'T LOCK, ALTHOUGH THE DRIVER PUSHED THE LOCK BUTTON AND HEARD THE LOCKING NOISE. REMEMBER, IN THIS CASE THERE'S NO OBVIOUS INDICATION THE DOOR ISN'T LOCKED UNLESS SOMEONE WALKS UP AND OPENS IT FROM THE OUTSIDE. THE DRIVE "THINKS" THE DOOR IS LOCKED, WHEN IN REALITY IT'S AN "OPEN DOOR" FOR CARJACKING OR ROBBERY. THIS FAILURE IS AN INTERMITTENT OF OPERATION. SOMETIMES THE DOORS LOCK OK, OTHER TIMES THEY DON'T. IN ADDITION, SOMETIMES THE DOORS UNLOCK OK, OTHER TIMES THEY DON'T. 3. IN EMERGENCIES IT'S IMPORTANT TO BE ABLE TO UNLOCK DOORS QUICKLY. SINCE 99% OF THE TIME WE ALL USE THE BUTTON TO LOCK AND UNLOCK DOORS, USING THE MANUAL LOCKING LEVER IS UNFAMILIAR. AND THE MURANO'S DESIGN IS SUCH THAT IT'S NOT EASY TO COMPREHEND IF IT'S NOT YOUR CAR, FOR INSTANCE A RENTAL CAR. I CAN EASILY UNDERSTAND HOW SOME PEOPLE WOULD BE CONFUSED HOW UNLOCK A DOOR USING THE MANUAL LEVEL IN AN EMERGENCY WHEN THEY VIRTUALLY HAVE NO EXPERIENCE WITH IT. IN EMERGENCIES EVERY SECOND COUNTS. THE LOCKING/UNLOCKING SOLENOID MALFUNCTIONING IS CLEARLY A HIGH RISK IN EMERGENCY SCENARIOS. SOME PEOPLE WHO CANNOT AFFORD THE $1600 TO HAVE ALL THE SOLENOIDS REPLACED (AS QUOTED BY DEALERS) WILL FORGO GETTING THEM FIXED, PUTTING THEIR FAMILY MEMBERS AT RISK WITH THE ABOVE MISHAP EXAMPLES. THIS SHOULDN'T BE, NISSAN SHOULD RECALL THEM. IT'S ONLY A MATTER OF TIME TILL SOMEONE GETS ROBBED, HURT OR KILLED FROM A MALFUNCTIONING DOOR LOCK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10395264April 8, 2011
SEATS
BROKEN DRIVERS SEAT FRAME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392398March 21, 2011
UNKNOWN OR OTHER
2005 NISSAN MURANO SUN VISOR ON THE DRIVER'S SEAT FALLING OFF SUDDENLY AND BLOCKING DRIVER VISION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392051March 17, 2011
SEATS
WHILE DRIVING DOWN THE STREET, I HEARD A "SNAP" AND THEN MY SEAT TIPPED BACKWARDS AND TO THE LEFT. WHILE DRIVING HOME, EVERY SPEED BUMP I WENT OVER MADE THE SEAT BOUNCE AS IT IS NOT HELD DOWN. I CALLED THE DEALERSHIP AND TOLD THE MAN WHO ANSWERED THE PHONE THAT THE SEAT IN MY CAR BROKE AS I WAS DRIVING. HE ASKED ME, "MURANO?" I SAID, "YES." HE SAID, "2004 OR 2005?" I SAID, "2005." HE SAID, "THAT WILL COST $1,300 TO FIX. I KNOW WHAT THE PROBLEM IS. IT HAPPENS ALL THE TIME ON THE PARTICULAR CAR." I FEEL LIKE THAT HAVING YOUR SEAT BREAK AS YOU ARE DRIVING DOWN THE STREET IS QUITE HAZARDOUS. FORTUNATELY, I DIDN'T HAVE AN ACCIDENT, WHICH IS PROBABLY IN PART BECAUSE I WAS IN A RESIDENTIAL AREA AND GOING SLOW. THIS IS CLEARLY A DEFECTIVE PART AND SHOULD BE REPLACED BY NISSAN. IF IT WASN'T DEFECTIVE, THE MAN AT THE DEALERSHIP WOULD NOT HAVE BEEN ABLE TO IDENTIFY MY CAR WITHOUT ME GIVING HIM ANY PERSONALLY IDENTIFYING INFORMATION ABOUT ME OR MY CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10390487March 17, 2011
VISIBILITY
THE DRIVER SIDE SUN VISOR WILL FALL DOWN FROM ANY POSTION AND BLOCK VISABILY OUT OF THE WINDSHIELD. IT WILL ALSO SCARE THE DRIVER CAUSING HANDS TO LEAVE THE STEERING WHEEL IN SELF PRESERVATION AND TO MOVE THE VISOR OUT OF THE VIEWING AREA. THIS DOES NOT HAPPEN ALL OF THE TIME. SO EACH TIME IT DOES HAPPEN IIT IS A SHOCK TO THE DRIVER. THERE IS NO AFTERMARKET REPAIR. THE DEALER WANTS IN EXCESS OF $300 TO REPLACE IT. THERE IS NO GUARENTEE THAT THE REPLACEMENT WILL NOT PERFORM AS THE ORIGINAL. I HAVE TRIED TO VELCRO THE VISOR IN THE UP POSITION BUT VELCRO WILL NOT STICK TO THE HEAD LINER VERY WELL. ALSO I NEED THE VISOR IN MORE THAN JUST AN UP OR DOWN POSITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10390016March 14, 2011
LATCHES/LOCKS/LINKAGES
THE PASSENGER DOOR DOES NOT LOCK OR UNLOCK CONSISTENTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10391409March 11, 2011
SEATS
THE DRIVER'S SEAT MADE A SNAP SOUND AND THEN TILTED. WHEN I CHECKED THE SEAT, I FOUND THAT I CAN ROCK IT SIDE TO SIDE. THE BOTTOM OF THE SEAT IS SEPARATED FROM THE SEAT TRACK. IF I RAISE THE SEAT UP USING THE MOTOR, THE TILT BECOMES MORE SEVERE. IF I LOWER THE SEAT TO THE FLOOR, THE SEAT BACK AUTOMATICALLY FOLDS FORWARD, SO I AM SQUISHED IN THE SEAT. I AM WORRIED THAT MY SAFETY IS COMPROMISED BY HAVING THE DRIVER'S SEAT ONLY ATTACHED BY 1 TRACK & NOT THE 2 TRACKS AS IT IS INTENDED TO BE. IF I AM IN AN ACCIDENT, MY SEAT HAS HALF THE ANCHORING ABILITY THAN IT WAS DESIGNED TO HAVE. THE NISSAN DEALER IS AWARE OF THIS COMPLAINT BUT SAID THERE HAS BEEN NO RECALL. I CANNOT AFFORD THE $900 REPAIR, SO I AM FORCED TO OPERATE MY MURANO WITH A COMPROMISED SAFETY SYSTEM. DUE TO THE 1) AMOUNT OF SIMILAR COMPLAINTS, 2) FAILURE OF A SAFETY-RELATED SYSTEM, 3) COST OF REPAIR (WHICH IS CAUSING MOST CLAIMANTS TO OPERATE THE MURANO IN AN UNSAFE MANOR), AND 4) THE POTENTIAL FOR A LAWSUIT AGAINST NISSAN IF AN ACCIDENT OR DEATH OCCURS, NISSAN SHOULD BE FORCED TO ISSUE A RECALL TO CORRECT THIS POTENTIALLY DANGEROUS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10389669March 9, 2011
VISIBILITY
THE DRIVER SIDE SUN VISOR ARBITRARILY DROPS INTO VIEW FROM THE STORED POSITION CAUSING A DISTRACTION AND MOMENTARILY BLOCKING THE DRIVER'S VISION. THIS IS A DANGEROUS SITUATION GIVEN THE DISTRACTION, BLOCKED VISION, AND DAILY OCCURRENCES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386738March 7, 2011
POWER TRAIN
TL* THE CONTACT OWNS A 2005 NISSAN MURANO. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE EXHIBITED AN ABNORMAL KNOCKING FROM UNDER THE HOOD. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE TRANSFER CASE WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 52,000. THE VIN WAS UNAVAILABLE. UPDATED 04/15/11*LJ UPDATED 1/13/2012 *LN *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386463March 4, 2011
SEATS
DRIVERS SIDE POWER SEAT JUST WENT "POP" AND TOTALLY IS LOOSE AND LEANING TO ONE SIDE WHILE DRIVING. NISSAN HAS HAD SEVERAL COMPLAINTS ABOUT THIS.. VEHICLE IS JUST 1000 MILES OUT OF WARRANTY AND WE ALSO FILED A CASE WITH NISSAN AND THEY REFUSE TO PAY THE $508 CHARGE TO FIX THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386317March 3, 2011
VISIBILITY
TL* THE CONTACT OWNS A 2005 NISSAN MURANO. THE CONTACT STATED THAT THE DRIVER SIDE VISOR WOULD CONTINUOUSLY FALL, OBSTRUCTING THE DRIVERS VIEW OF THE ROADWAY. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS ADVISED THAT THE ENTIRE SUN VISOR WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384482February 25, 2011
SEATS
2005 NISSAN MURANO DRIVERS SEAT BRACKET IS BROKEN, SEAT HAS BEEN DEEMED UNSAFE TO DRIVE BY NISSAN DEALER. SEAT ROCKS WHEN GOING AROUND CORNERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384153February 23, 2011
SEATS
TL* THE CONTACT OWNS A 2005 NISSAN MURANO. THE CONTACT STATED THAT THE METAL BRACKET THAT HELD THE DRIVER SEAT IN PLACE FRACTURED. THE VEHICLE WAS TAKEN TO A DEALER WHO STATED THEY WOULD NEED TO REPLACE THE LIFTER LINK ASSEMBLY AND MOTOR. THE MANUFACTURER WAS CONTACTED BUT DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 98,000 AND THE CURRENT MILEAGE WAS 99,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383397February 20, 2011
LATCHES/LOCKS/LINKAGES
THE ACTUATOR FOR ALL OF MY DOOR IN THE 2005 NISSAN MURANO BROKE. SO WHY IS IT A SAFETY ISSUE? 1. HAVING A SECURE ENVIRONMENT IS PARAMOUNT IN CERTAIN NEIGHBORHOODS. WHEN LOCKING THE DOORS IT'S IMPERATIVE NOBODY CAN GAIN ACCESS AT WILL BY WALKING UP TO THE CAR. IF ANYONE CAN SIMPLY OPEN THE DOOR TO GAIN ACCESS, CARJACKING, INJURY, OR EVEN MURDER IS EASIER. IF THE DOORS LOCKED PROPERLY THIS PROVIDES A MORE SECURE ENVIRONMENT FOR THIS TYPE OF SCENARIO. 2. NISSAN KNOWING THERE IS A SECURITY PROBLEM WITH THEIR LOCKING MECHANISM AND NOT RECALLING THEM FOR SAFETY CONCERN IS NEGLIGENT. IT'S AN OPEN DOOR TO A LAWSUIT IF SOMEONE WERE TO BE MURDERED DUE TO A DOOR THAT DIDN'T LOCK, ALTHOUGH THE DRIVER PUSHED THE LOCK BUTTON AND HEARD THE LOCKING NOISE. REMEMBER, IN THIS CASE THERE'S NO OBVIOUS INDICATION THE DOOR ISN'T LOCKED UNLESS SOMEONE WALKS UP AND OPENS IT FROM THE OUTSIDE. THE DRIVE "THINKS" THE DOOR IS LOCKED, WHEN IN REALITY IT'S AN "OPEN DOOR" FOR CARJACKING OR ROBBERY. THIS FAILURE IS AN INTERMITTENT OF OPERATION. SOMETIMES THE DOORS LOCK OK, OTHER TIMES THEY DON'T. IN ADDITION, SOMETIMES THE DOORS UNLOCK OK, OTHER TIMES THEY DON'T. 3. IN EMERGENCIES IT'S IMPORTANT TO BE ABLE TO UNLOCK DOORS QUICKLY. SINCE 99% OF THE TIME WE ALL USE THE BUTTON TO LOCK AND UNLOCK DOORS, USING THE MANUAL LOCKING LEVER IS UNFAMILIAR. AND THE MURANO'S DESIGN IS SUCH THAT IT'S NOT EASY TO COMPREHEND IF IT'S NOT YOUR CAR, FOR INSTANCE A RENTAL CAR. I CAN EASILY UNDERSTAND HOW SOME PEOPLE WOULD BE CONFUSED HOW UNLOCK A DOOR USING THE MANUAL LEVEL IN AN EMERGENCY WHEN THEY VIRTUALLY HAVE NO EXPERIENCE WITH IT. IN EMERGENCIES EVERY SECOND COUNTS. THE LOCKING/UNLOCKING SOLENOID MALFUNCTIONING IS CLEARLY A HIGH RISK IN EMERGENCY SCENARIOS. SOME PEOPLE WHO CANNOT AFFORD THE $1600 TO HAVE ALL THE SOLENOIDS REPLACED (AS QUOTED BY DEALERS) WILL FORGO GETTING THEM FIXED, PUTTING THEIR FAMILY MEMBERS AT RISK WITH THE ABOVE MISHAP EXAMPLES. THIS SHOULDN'T. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383269February 18, 2011
SEATS
I OWN A 2005 NISSAN MURANO. THE DRIVER SEAT IS ROCKING AND MOVING WHILE DRIVING THE CAR BECAUSE THE SEAT BRACKET THAT HOLDS THE SEAT TO THE FLOOR FAILED. I FIXED IT IN 2008 AND PAID APPROX. $ 1,000.00 AND AGAIN IT HAPPENED IN 2011 THE SEAT IS ROCKING AND MOVING TOWARD THE LEFT SIDE WHICH HAPPENED WHILE I WAS DRIVING AND ALMOST CAUSED A SERIOUS ACCIDENT BY LOSING CONTROL OF THE CAR. I CALLED THE NISSAN NORTH AMERICA SEVERAL TIMES AND THEY DECLINE TO EVEN ADMIT THAT THERE IS A DEFECT IN THE BRACKET HOLDING THE SEAT. THIS IS A SAFETY HAZARD ISSUE WHICH COULD CAUSE A FATAL ACCIDENT BY LOSING CONTROL OF THE CAR WHEN THE SEAT SNAPS AWAY FROM ITS TRACK. THIS PROBLEM HAVE BEEN INVESTIGATED BY THE US DEPARTMENT OF SAFETY AND AS OF TODAY NISSAN REFUSE TO RECALL THE NISSAN MURANOS AND TRY TO PERMENATLY FIX THE PROBLEM. THE NISAAN DEALERSHIPS RECOGNIZE THE PROBLEM BECAUSE A TSB # 05043 WAS ISSUED BY NISSAN TO ALL DEALERSHIPS TO ALERT THEM AND SHOW THEM HOW TO TEMPORARY FIX THE PROBLEM. THE COST OF THE PART DOUBLED IN TWO YEARS BECAUSE OF THE HIGH DEMAND. THIS IS A SAFETY HAZARD ISSUE AND A FATAL ACCIDENT IS WAITING TO HAPPEN. NISSAN SHOULD ADDRESS THE PROBLEM WITH THE SEATS AND FIX IT WITHOUT ANY COST FOR THE CONSUMER. A RECALL MUST BE ISSUED BY NISSAN BEFORE ITS TOO LATE. IT IS UNBELIEVABLE THAT NISSAN DOUBLE THE PRICE ON THE PART NEEDED TO FIX THE PROBLEM AND FORCE THE CONSUMER TO PAY FOR IT KNOWING THAT THIS WILL NOT FIX THE SEATS PERMANENTLY. THE BRACKETS THAT HOLD THE SEATS MUST BE RE-DESIGNED TO CARRY THE WEIGHT OF THE DRIVER WITHOUT SNAPPING AND BREAKING WHILE DRIVING. I URGE THE US DEPARTMENT OF TRANSPORTATION TO RE-INVESTIGATE THE SEATS IN THE 2005 MURANO AND NOT WAIT UNTIL A FATAL ACCIDENT HAPPENS. THIS IS A SERIOUS ISSUE AND IT SHOULD NOT BE IGNORED. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10382866February 16, 2011
VISIBILITY
THE DRIVER'S SIDE VISOR WILL NOT STAY IN THE STOWED POSITION. IT FALLS DOWN INTO THE DRIVER'S LINE OF SIGHT OBSTRUCTING HIS/HER VISION. IT HAPPENS INTERMITTENTLY, SURPRISING THE DRIVER, CAUSING A SAFETY HAZARD. TO KEEP IT OUT OF THE WAY, ONE HAND MUST BE USED TO HOLD IT UP, LEAVING ONLY ONE HAND TO DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383690February 16, 2011
SEATS
2005 NISSAN MURANO. CONSUMER STATES WELDS HAVE BROKEN FOR A SECOND TIME ON THE DRIVER'S SIDE SEAT. *TGW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10382904February 16, 2011
VISIBILITY
DRIVER SIDE SUN VISOR FALLS TO FULL DOWN POSITION BLOCKING DRIVERS VIEW OF THE ROAD. INTERNET INQUIRY SHOWS MANY PEOPLE WITH THIS PROBLEM. NISSAN HAS QUOTED UP TO $400.00 FOR REPLACEMENT VISOR.(SEARCH: MURANO SUN VISOR). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383004February 16, 2011
LATCHES/LOCKS/LINKAGES
FAILURE OF 2 DOOR LOCKING MECHANISMS IN 2005 MURANO 1. HAVING A SECURE ENVIRONMENT IS PARAMOUNT IN CERTAIN NEIGHBORHOODS. WHEN LOCKING THE DOORS IT'S IMPERATIVE NOBODY CAN GAIN ACCESS AT WILL BY WALKING UP TO THE CAR. IF ANYONE CAN SIMPLY OPEN THE DOOR TO GAIN ACCESS, CARJACKING, INJURY, OR EVEN MURDER IS EASIER. IF THE DOORS LOCKED PROPERLY THIS PROVIDES A MORE SECURE ENVIRONMENT FOR THIS TYPE OF SCENARIO. 2. NISSAN KNOWING THERE IS A SECURITY PROBLEM WITH THEIR LOCKING MECHANISM AND NOT RECALLING THEM FOR SAFETY CONCERN IS NEGLIGENT. IT'S AN OPEN DOOR TO A LAWSUIT IF SOMEONE WERE TO BE MURDERED DUE TO A DOOR THAT DIDN'T LOCK, ALTHOUGH THE DRIVER PUSHED THE LOCK BUTTON AND HEARD THE LOCKING NOISE. REMEMBER, IN THIS CASE THERE'S NO OBVIOUS INDICATION THE DOOR ISN'T LOCKED UNLESS SOMEONE WALKS UP AND OPENS IT FROM THE OUTSIDE. THE DRIVE "THINKS" THE DOOR IS LOCKED, WHEN IN REALITY IT'S AN "OPEN DOOR" FOR CARJACKING OR ROBBERY. THIS FAILURE IS AN INTERMITTENT OF OPERATION. SOMETIMES THE DOORS LOCK OK, OTHER TIMES THEY DON'T. IN ADDITION, SOMETIMES THE DOORS UNLOCK OK, OTHER TIMES THEY DON'T. 3. IN EMERGENCIES IT'S IMPORTANT TO BE ABLE TO UNLOCK DOORS QUICKLY. SINCE 99% OF THE TIME WE ALL USE THE BUTTON TO LOCK AND UNLOCK DOORS, USING THE MANUAL LOCKING LEVER IS UNFAMILIAR. IN EMERGENCIES EVERY SECOND COUNTS. THE LOCKING/UNLOCKING SOLENOID MALFUNCTIONING IS CLEARLY A HIGH RISK IN EMERGENCY SCENARIOS. SOME PEOPLE WHO CANNOT AFFORD THE $1600 TO HAVE ALL THE SOLENOIDS REPLACED (AS QUOTED BY DEALERS) WILL FORGO GETTING THEM FIXED, PUTTING THEIR FAMILY MEMBERS AT RISK WITH THE ABOVE MISHAP EXAMPLES. THIS SHOULDN'T BE, NISSAN SHOULD RECALL THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10382833February 15, 2011
SEATS
TL*THE CONTACT OWNS A 2005 NISSAN MURANO. THE CONTACT STATED THAT THE FRAME BENEATH THE DRIVER'S SEAT WAS BROKEN. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THE FAILURE, AND CONFIRMED THAT THE FRAME ON THE BOTTOM OF THE SEAT NEEDED TO BE REPLACED . THE MANUFACTURER WAS CONTACTED AND DID NOT OFFER ANY ASSISTANCE, STATING THAT THE VEHICLE WAS NOT UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 60,000. UPDATED 3/22/11 *CN UPDATED 03/31/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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