Nissan Murano Complaints (2018)

114 consumer complaints on file.

#11615467September 19, 2024
POWER TRAIN
The contact owns a 2018 Nissan Murano. The contact stated while starting the vehicle and depressing the accelerator pedal, the vehicle started shuddering. The contact had changed the air filter however, the failure persisted. The vehicle was taken to the dealer where it was diagnosed that the continuously variable transmission had failed and the CVT needed to be replaced. The vehicle had not been repaired. The contact became aware of a recall campaign; however, the VIN was not included. The manufacturer was made aware of the failure. The manufacturer informed the contact that the VIN was not included in the recall. The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 51,812.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596381June 25, 2024
SEAT BELTS, SEATS
Power drivers side seat moving intermittently on its own. Pushing the seat and seatback foward. During this the seat cannot be moved back creating hazardous driving distractions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590421May 23, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
FORWARD COLLISION CONTROL SENSOR GOES ON AND OFF, UNTIL IT STAYS OFF ALL THE TIME. IT ALSO HAS MADE THE CRUISE CONTROL UNOPERABLE. AFTER ABOUT 1 MONTH THE ABS LIGHT CAME ON, THE CODE WAS YAW SENSOR. RESET CODE AND NO PROBLEMS FOR ABOUT 10 DAYS. STARTED CAR ONE MORNING IN GARAGE AND ABS LIGHT WAS ON AGAIN, SAME CODE. ON MANY INTERNET SITES THERE ARE THOUSANDS OF PEOPLE COMPLAINING ABOUT THE FORWARD COLLISION CONTROL ON THE MURANOS AND OTHER NISSAN MODELS. THERE SHOULD BE A RECALL ON THESE ISSUES. DEALERSHIPS WANT TO HOLD MY CAR FOR 4-5 DAYS BEFORE WORKING ON IT, THEN TELL ME THE PROBLEMS WITH IT AND THEN ME TELL HOW MUCH TO FIX IT AND WHEN THEY CAN GET TO IT. THIS FORWARD COLLISION PROBLEM IS A SAFETY ISSUE BRAKING THE VECHILE TO AVOID A WRECK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578742March 21, 2024
VISIBILITY/WIPER
During the heat in summer 2023 a clip placed in the sunroof melted and resulted in the sun roof not opening any longer. According to the Nissan dealership they have seen several of these and this should be a recall. A consumer has no ability to rectify this nor keep it from happening.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568409January 29, 2024
UNKNOWN OR OTHER
On several occasions now I have gone to exit the car from the drivers side and it just didn’t open. It behaved as though a child lock engaged and it would only open after manually flipping lock repeatedly. Was scary to feel trapped in car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568410January 29, 2024
UNKNOWN OR OTHER
This car is filling with water. Apparently hundreds of people have reported this in all different model years. The car has a moonroof and the drains are not installed correctly. There is water in spare tire well and running into dash as well as into break lights. Nissan should be fixing this for everyone. The cars should be recalled. I hate to think this will require a class action.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568137January 26, 2024
ELECTRICAL SYSTEM, STRUCTURE:BODY
The seal around the panoramic sunroof is faulty. It allows for water intrusion down the inner lining of the "A" frame. Water is filling up along the floorboard. The wiring harness is exposed to water. I've spoken with numerous dealership and they state this is a known problem; caused by backup of the drainage system; however I've own the vehicle for several years and the problem never existed until recently. I've taken it to the dealer twice within the past month for cleaning and the problem continues to exist. The vehicle has no known reported accidents. There is no physical evidence of frame damage and I am the second owner of the vehicle. There was no warnings and this just started occurring this year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545887September 21, 2023
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES:DOORS:LOCK
The contact owns a 2018 Nissan Murano. The contact stated while driving 30 MPH around a curve, the four doors of the vehicle unlocked independently. The message "Door Open" was displayed and an alarm sounded while the contact continued driving. The contact stated that the failure mainly occurred while making right turns; however, the failure had been recurring increasingly, while making turns, and while driving straightforward. The vehicle was taken to the dealer several times, and the dealer diagnosed the vehicle, but the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was notified of the failure and offered the contact a monetary compensation in exchange of not trading the vehicle. The failure mileage was approximately 4,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520267May 3, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The Automatic Emergency Braking system is malfunctioning whereby for no apparent reason the AEB light comes on which disables it and also my Cruise Control. Reputable car repair shop told me that a false positive signal is sent which disables AEB. Cannot turn off in Settings. When I turn off the vehicle the AEB light will be off however it will come again for no reason after inconsistent time periods have elapsed. Contacted Nissan Customer Service and was told that there is no record of other complaints about the AEB.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511696March 14, 2023
UNKNOWN OR OTHER
Sunroof suddenly exploded putting us at risk while driving on the interstate. We heard a loud explosion before the sunroof shattered into pieces. There are open class action lawsuits about this problem. There was no warning that this was a problem before this happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504239January 28, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My 2018 Nissan Murano Intelligent Forward Collision Warning System (IFCWS) kicks on randomly and inadvertently when there is no forward collision risk. This causes the IFCWS light to come on and the cruise control to be disabled while driving causing a higher risk of an accident. This is a known issue that has yet to have a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498412December 21, 2022
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The sensor shuts off and warning beeps “Unavailable Front Radar Obstruction” which then shuts off cruise control and crash avoidance. This happens in dry weather with no rain or snow.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471628June 29, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Multiple times I will get a warning that emergency braking is not available for an obstruction. But no obstruction. The FEB system light will come on out of nowhere… literally nothing around! Causing cruise control to disengage and not work again until I stop and restart the car 😡 no actually crash has occurred, but if this can’t be fixed I see it as inevitable! Please advise on what to do. This also I believe is the reason why I’ve had to replace front breaks and rotors TWICE IN 2 years!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466706May 31, 2022
AIR BAGS
The contact owns a 2018 Nissan Murano. The contact stated while driving approximately 45 mph, an accident occurred in front of her and she crashed into the passenger side of one of the vehicles. The driver side air bags did not deploy. The contact sustained injuries on her back, neck, right shoulder, left hand, both knees, and both ankles, her chest was sore, and she experienced headaches. The contact did seek medical attention. A police report was filed. The vehicle was not driveable. The vehicle was towed to a towing lot. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 35,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11463799May 8, 2022
ENGINE
Car fire started engin area
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11453537February 22, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, SERVICE BRAKES
The front radar module frequently fails disabling the Automatic Emergency Braking and the Adaptive Cruise Control.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444345December 19, 2021
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
While driving with cruise control set at 80, I passed a vehicle and as I began to return to the driving lane from the passing lane, the control panel beeped and a warning "front radar unavailable due to obstruction" appeared and the vehicle immediately decelerated drastically and the cruise control was disengaged and disabled. I had to react quickly to avoid a rear collision by accelerating rapidly. There were no vehicles in front of me or on either side. The cruise was disabled for about 4-5 minutes. This happened a total of 12 times in a 5. 5 hour trip. I googled the problem and realized that it was ongoing for many years and involved a recall on other vehicles, but not mine.This is dangerous and should be a recall part before someone gets killed or seriously injured.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437466October 20, 2021
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The distance measuring sensor failed on my 2018 Murano. The vehicle would suddenly brake on its own without warning, with no vehicles in its path. Then, later if a vehicle would pass you and move in front of you a warning light would go on with the message "front radar unavailable due to obstruction". There are service bulletins out on this since 2015. It is my understanding through research that Nissan received a bad lot of sensors from their OEM producer. They are aware of this, yet they refuse to issue a recall to replace these defective sensors.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435235October 2, 2021
AIR BAGS
DTC B00A0-00 (OCCUPANT DETECTION SENSOR UNIT) is stored And OCS zero point reset cannot be performed (continued on the next page) Red airbag warning came on located in dash when no passenger in seat but when a passenger is in seat it goes off however regardless the airbag reports that it is turned off due to the OCS cannot complete it’s scan. This puts all passengers at safety risk and they will not deploy if there is an accident. Has been verified by outside mechanic and have an appointment with Nissan dealership Monday however they will not tell me if it is covered under Powertrain warranty even though it is within the mile/time period. I’ve been told 2x that airbags are not covered but the warranty clearly states it includes airbags and electrical components.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427121July 30, 2021
UNKNOWN OR OTHER
2018 Nissan Murano. Consumer stated that there is a clunking noise coming from vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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