Nissan Murano Complaints (2015)

204 consumer complaints on file.

#11599742July 7, 2024
POWER TRAIN
While trying to accelerate and merge onto the highway, the transmission began to increase in RPMs but would not accelerate. There are no warning light or anythign that would inform us of a failure. This almost caused an accident because I could not get up to speed. Then the transmission began juddering at low speeds and has continued. This is a sign the transmission is failing according to Nissan. Upon research, there are many complaints out there about the transmission in the Nissans. There was a class action suit that required Nissan to extend the warranty of their drivetrain. For some reason, the Murano was excluded from this list even though it shares the same issues and the same transmission as the Pathfinder, which was recalled/warranty extended. These vehicles are a timebomb when they will fail and could cause multiple accidents. They knowly have an issue that they wont fix that could take someone life
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589572May 20, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM
Please note that although this system does not show that the recall repairs were complete, we have documentation from Nissan that we completed the recall work twice. On Tuesday, [XXX] at approximately [XXX]. our Nissan Murano spontaneously caught fire in our driveway. My family, including my [XXX] and a [XXX], woke up to the airbags exploding. We got our family out of the house as we spoke to the 911 dispatcher and the Murano went up in flames. Our doorbell camera caught the incident in its entirety (from the smoke under the hood to the inferno of flames) and the Montgomery County fire and explosive expert agrees that the start of the fire is likely from the ABS actuator issue stemming from Nissan’s recall in 2019. We are also hearing that it’s the worst spontaneous vehicle fire anyone has ever seen. After the incident, in good faith, we contacted Nissan North America who referred us to Nissan’s regional office for our area...they told us we have to hold the wreckage in our driveway for 8 weeks or possibly longer and that they will not help us mitigate it or provide a rental. Had our Nissan been parked in our garage, it would have been next to our mudroom which contains the gas line to our dryer. Our house would have exploded and my entire family would have died. My children cannot sleep and my pediatrician has recommended a psychologist for the entire family. My son and I have coughs from breathing in the fumes and cannot attend doctors’ appointments because we have no safe transportation. I have missed work, the burned vehicle in our driveway is melted and is a safety and health hazard for us and our neighbors. Our garage door, gutters, and soffits are melted, and there is potential damage to our roof. There is exploded glass everywhere, and my other car is un-drivable, structurally unsound, and melted on the right side, having been parked next to the Murano and torched under 1,500 degree heat for almost 40 minutes. Will provide videos. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11573005February 20, 2024
POWER TRAIN
I bought a Murano on 3/31/2016 with 17,000 miles on it. I now have 58,000 miles on it & dealership says I need a new transmission.I had no idea that there was a CVT transmission when i bought it. It was never explained or disclosed about the class action lawsuit with these transmissions. I understand these defective transmissions can cause the driver to lose control of the vehicles when it stuttering & jerking at low speeds. My car has been doing this at about 20,000 miles. I have had every recommended service done on the car, including the 30,000 miles transmission maintenance. There have been 2 Disturbance Alerts with 2 issues that come up on a app on my phone stating 2 Issues Critical. 1. Cylinder 2 Misfire Detected/Code P0302 & 2.Random/Multiple Cylinder Misfire Detected/Code P0300. I told the dealership about these issues but they could never find anything wrong with the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569037January 31, 2024
ENGINE AND ENGINE COOLING, POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:CVT
The contact owns a 2015 Nissan Murano. The contact stated that while parking the vehicle, she noticed an abnormal burning odor. The contact stated that the odor persisted. The vehicle was taken to the dealer, where it was diagnosed that coolant was leaking externally from the head gasket bank #1 and bank #2, and was entering the combustion chamber, causing damage to the engine and the CVT transmission. The dealer determined that the engine and the CVT transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that a partial cost of the repair would be covered. The failure mileage was approximately 50,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567197January 23, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2015 Nissan Murano. The contact stated while driving 45 MPH, the vehicle jerked while accelerating before the vehicle lost motive power. The traction control and impact warning lights were illuminated. The contact stated that the warning lights had illuminated while stopped. The vehicle was not taken to a dealer and was not repaired. The contact stated the vehicle was not included in NHTSA Campaign Number: 19V807000 (Service Brakes, Hydraulic). The manufacturer was not made of the failure. The approximate failure mileage was 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564293January 8, 2024
POWER TRAIN, UNKNOWN OR OTHER
Car began shaking on acceleration and low speeds and wouldn't stop shaking until approx 40mph or above. Upon braking to take a right hand turn car died, just stopped accelerating even though all lights on and running. No response at all when pushing pedal to the floor. Would go in reverse but only very low speed. Replaced alternator. Seemed ok but 4 months later same exact problem happened and car is not drivable again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553697November 5, 2023
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
I bought this Nissan Murano after the owner of Suncoast Quality Cars gives me the NADA - Consumers Report, which states the car was scored as an 82, in "Good Condition" with major repairs needed. After picking the Murano up 1-week after I made the purchase, when driven more than a couple of miles, you could feel the transmission slipping. While the owner of Suncoast said that his mechanic had done a full diagnostic test and had confirmed NADA's scoring, just to make sure I took it to Courtesy Nissan of Tampa and paid for their Certified Nissan Mechanics to do a full diagnostic test. Courtesy Nissan's Diagnostic test revealed that the transmission would need to be replaced, which while I did purchase a used car warranty from Suncoast, the car has been out of commission since roughly a week after receiving delivery from Suncoast. When I contacted [XXX] (Owner) by email on 4-separate occasions, from 2-separate email addresses, and text, he states he never received them. Given the owner's approach, and refusing to own up to his lies, or take any kind of responsibility here, I would like a full refund, as I would have never purchased the car, if I knew it had a major safety issue and would have to have the transmission replaced immediately after delivery, and I most certainly wouldn't have paid the price of a car that NADA stated was in "Good Condition", as the cost of the transmission is actually 65% of the price I paid for the car. With the transmission needing to be replaced, the same measuring tool (NADA) that Suncoast used to sell me the car, actually states the car is worth thousands-less. Attached, you will also find a copy of the results from the Certified Nissan Mechanic at Courtesy Nissan of Tampa. Warm regards, [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529474June 28, 2023
SERVICE BRAKES
JUNE 8, 2023 11:26 PM EASTERN - 2015 Nissan Murano caught fire while sitting in driveway. The vehicle burned to the ground. Background - Vehicle was taken to dealer to repair open recall in 2020 and Nissan dealer did not repair recall. The vehicle had no warning lights on or any other warnings. Vehicle was operating normal until fire. Vehicle had not been driven for 4 hours before the fire. Vehicle was parking in my driveway when the fire started. Fire fighters and police were called to scene to distinguish fire. Vehicle is a total loss. Purchased vehicle new and the ABS brakes, actuator and other parts were replaced twice during its lifetime in 2017, & 2018. All services performed at a Nissan Dealer. I have filed a formal investigation with Nissan USA and that investigation is underway.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11529025June 26, 2023
VISIBILITY/WIPER
The sunroof shade glue or fasteners have released and fallen down hanging from the headliner causing obstructed view through rear window.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528736June 25, 2023
UNKNOWN OR OTHER
The CVT unit shutters, lurches, and slips out of gear ratios when acceleration. There is violent jerking when pondering at low speeds and it even causes the engine to stall when coming to a halt in drive mode. Nissan knows the problem and others have served Nissan with a Class action lawsuit to remediate the issue with the CVT unit. The check engine warning light illuminates when the issue arises. Nissan has not submitted a recall request.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528653June 24, 2023
ELECTRICAL SYSTEM, ENGINE
At low speed car bucks After rain or during humidity’, interior lights flicker uncontrollably
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527415June 16, 2023
UNKNOWN OR OTHER
The sunshade has dropped down into the car. There was no warning and appears to be a common problem with Nissan. There was a recall for this same issue on a different model. It was looked at at the dealership and the repair is outrageous and a common problem with the Murano.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515066April 2, 2023
UNKNOWN OR OTHER
Sunroof exploded while driving down the highway. There was a loud explosion sound. Nothing struck the vehicle. I wasn't sure what had caused the sound, but when I pulled off the road, I noticed that sunroof was shattered and had exploded.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511885March 14, 2023
VISIBILITY/WIPER
I wrote this to Nissan. They called me and said there is no recall for this and not under warranty so nothing they can do. They mentioned submitting issue to this site: "2015 Murano, water leak that collects on the floor of the driver's side front and back and trunk in the area of the spare tire. Couldn't figure out why for 2 years. Finally took to auto body place tried flushing out moon roof drain. Okay for a month then 2 days of downpours & all 3 areas had lakes in them. Musty/moldy smell was so bad I had to rip out all of the carpeting of the car in those areas & had a pro car detailer do an ozone treatment & detailing. Hopefully the mold issue is a little better after this & scrubbing everywhere in the car w/ Clorox/water mix. The smell seems better and we are able to garage it now, but still can’t drive the car in heavy rains, WHICH IS RIDICULOUS. Since this is an obvious manufacturer defect, and not from normal wear & tear of driving a car, in this happening and causing all of this damage to my car, even though I am not under warranty as I have 109,000 miles on the car, Nissan needs to fully take care of this issue for me for free and repay me the $150 for what the autobody place did and $150 for the detailing and then a guarantee that I will not have water issues from there. Replacing the carpeting and making sure I have no mold issues in the car moving forward needs to be part of this as well, as my wife has asthma and this is beyond ridiculous with the health issue concerns caused by this manufacturer defect. This is also ridiculous that I have to cut and rip the carpets out of my car and have mold issues with such a large company that should have put a recall out on this defect years ago. I now see complaints all over the internet about this same issue for this same model and year car, with no resolution from Nissan from any that I saw of other people having the same issue and trying to fix the issue themselves. How can there not be a recall to fix this?"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507531February 15, 2023
POWER TRAIN
Nissan's CVT transmission dies on highway at ODO=72K miles, a well known issue similar to other Nissan's models. I had to replaced the CVT transmission at $6K. Nissan should at least gives clear instruction that CVT transmission oil to be replaced at 30K mile in the owner manual. At least two Nissan's models had recalls due to the same CVT transmission failure. Why not include other models with the same issues to protect the consumers?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503886January 26, 2023
POWER TRAIN
I took my vehicle to jack Ingram nissan on 1/26/2023 because the car started, jerking, stalling, shuddering, hesitating, and premature transmission failure. They told me at Jack Ingram nissan that my CVT transmission was bad. I just had the CVT transmission flushed in May 2022 and nothing was wrong wit my transmission then. My vehicle only has 90,200 miles on it so nothing should be wrong with the transmission. It has been reported that several complaints about the CVT Transmission in Nissan Muranos and several other nissan models go bad when the car does not have 100,000+ miles on them. Nissan dealers ships refuses to take the necessary steps and make the necessary repairs for this ongoing problem with there CVT Transmissions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502047January 16, 2023
SEAT BELTS
Seat belt may be defective as it is very difficult to fasten. I think if I were to get into an accident it would fail. I bought the car in 2016 and it seems Nissan may have used a poor design.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497863December 17, 2022
POWER TRAIN
The transfer case need to be replaced. I took my vehicle to the dealer a few months ago and they told me I had a leak but didn't know where it was coming from. I took it back to the dealer yesterday 12/16/22 and they told me where the leak is coming from. The cvt fluid is leaking from the lh axle seal. Murano owners have been complaining about this same issue. The dealership is charging me $712.59 for an issue that I didn't cause. The dealership need to fix this for free because this issued happened during the making of the vehicle and shouldn't fall on the buyer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494147November 18, 2022
UNKNOWN OR OTHER
The door locks for this vehicle are unreliable. I have had to replace all 4 on this vehicle and many other locks on my previous 2 Murano vehicles. They will not lock/unlock reliably. Sometimes they will not unlock when exiting the vehicle. They cannot be counted on in an emergency to unlock.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483408September 7, 2022
SERVICE BRAKES, POWER TRAIN
The transmission started going out going around a corner passing a semi on a canyon road. There are thousands of reports of transmission issues with this year and model. Brakes shake and act like they will not engage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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