Nissan Murano Complaints (2003)

800 consumer complaints on file.

#10342683July 12, 2010
SEATS
DRIVERS SEAT ON 2003 MURANO MOVES FORWARD WHEN STOPPING. I HAVE COMPLAINED ABOUT IT AND NISSAN HAS SAID THERE IS A SMALL CRACK IN THE METAL TRACK WHICH WOULD COST $2,000 TO REPAIR. HOWEVER, A SHORT TIME LATER I NOTICED A PLASTIC RAIL PROTRUDING AT THE BACK OF THE SEAT BOTTOM WHEN THE SEAT WAS MOVED FORWARD. NISSAN RE-INSTALLED THE PIECE AND, FOR THE MOST PART, THE SLIPPING HAS STOPPED. I THOUGHT IT WAS IMPORTANT TO LET OWNERS HAVING SIMILAR PROBLEMS KNOW THAT THE MOVEMENT THEY ARE EXPERIENCING COULD BE CAUSED BY THIS LOOSE PLASTIC RAIL, AND NOT A CRACK IN THE METAL TRACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10342064July 8, 2010
POWER TRAIN, FUEL SYSTEM, GASOLINE
CAR: 2003 NISSAN MURANO SL AWD SUMMARY: CATASTROPHIC LOSS OF POWER / STALLING DURING DRIVING DETAILS: THERE ARE MULTIPLE ISSUES - ALL REPORTED TO NISSAN - WHICH PROMPTLY DECLINED TO DO ANYTHING TO ADDRESS THEM SINCE THE CAR WAS OUT OF WARRANTY. HOWEVER IT'S CLEAR THAT SEVERAL OTHER 2003 NISSAN MURANO OWNERS ARE REPORTING THE "CATASTROPHIC" STALL PROBLEM - A SIMPLE GOOGLE SEARCH BEARS THIS OUT. TO ME IT SEEMS THAT NISSAN IS WASHING ITS HANDS OFF THE PROBLEM. HERE ARE SOME SYMPTOMS: 1) WHEN DRIVING ON THE FREEWAY A COUPLE OF DAYS AGO, THE CAR CATASTROPHICALLY LOST POWER FOR SEVERAL SECONDS - ONLY TO SOMEWHAT RECOVER THEREAFTER. AT THE TIME OF RECOVERY MANYLIGHTS ON THE DASHBOARD LIT UP INCLUDING "CHECK ENGINE" "AWD LOCK / SLIP" ETC. THIS INCIDENT HAPPENED THREE TIMES IN A ROW - AND I CALLED NISSAN FOR HELP. 2) I LIVE IN SAN FRANCISCO. WHEN WAITING AT A STOP SIGN TO CROSS UPHILL, THE CAR SIMPLY DOES NOT RESPOND WHEN I PRESS ON THE GAS PEDAL AND STARTS ROLLING DOWNHILL INSTEAD. 3) SIMILARLY IN STOP AND GO SITUATIONS - THE CAR SIMPLY DOES NOT RESPOND TO THE GAS PEDAL - AND THEN WHEN IT FINALLY DOES LURCHES FORWARD IN A DANGEROUS, OUT-OF-CONTROL FASHION INCREASING THE CHANCES OF REAR-ENDING THE CAR AHEAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10341337July 3, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN PUSHING ON THE GAS PEDAL THE VEHICLE WILL NOT GO, IT IS A ONCE IN A WHILE OCCURRENCE. TOOK IT TO THE MECHANIC AND HE CAN FIND NOTHING WRONG. I DID FIND THE PROBLEM IN A SEARCH THROUGH THE INTERNET, THAT MANY PEOPLE HAVE HAD THE SAME PROBLEM. THIS IS A VERY DANGEROUS DEFECT! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10341244July 2, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2003 NISSAN MURANO. THE CONTACT STATED THAT WHEN SHE ENGAGED THE GAS PEDAL IT DIDNT RESPOND AND WITHIN A FEW MINUTES IT LUNGED FORWARD. THE DEALER OR THE MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10340558June 29, 2010
VISIBILITY
SUN VISOR IS LOOSE, KEEPS FALLING DOWN IN FRONT OF THE DRIVER. AFFECTING VISION AND ABILITY TO DRIVE SAFELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10340489June 28, 2010
POWER TRAIN
MY 2003 AWD NISSAN MURANO HAS A CRACKED TRANSFER CASE. THE DEALER SAYS THAT IT IS QUITE COMMON WITH ALL MURANO'S BUT THERE HAS NOT BEEN A RECALL. THE DEALER SAYS THAT IT WILL COST APPROXIMATELY $4000 TO REPLACE THE TRANSFER CASE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10340487June 28, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
DRIVING MY 2003 MURANO TWO DAYS AGO AT AROUND 25MPH UP A SMALL HILL. THE VEHICLE BEGINS TO JERK AND LOSE POWER. I BRIEFLY LET GO OF THE GAS AND PROBLEM STOPS. I HIT THE ACCELERATOR PEDAL AGAIN, AND AGAIN BEGINS TO JERK. CHECK ENGINE LIGHT COMES ON. I PULL OVER, TURN OFF THE VEHICLE FOR ABOUT 30 SECONDS. TURN IT BACK ON, TAKE OFF AGAIN AND JERKS AGAIN. I BACK OFF ON THE PEDAL AND HAD TO CLIMB THE HILL AT 15MPH. ONCE AT THE TOP, THE VEHICLE DROVE FINE. I GOT TO MY DESTINATION AND STAYED THERE FOR ABOUT 1.5 HOURS. TOOK OFF AND GOT HOME WITH NO OBVIOUS PROBLEMS. WEIRD! NEXT DAY, AT A STOP SIGN A BLOCK AWAY FROM HOME. CAR COMING FROM LEFT, I ACCELERATE AND THE CAR BOGS ON ME. WOULD NOT ACCELERATE JUST COASTED. NO POWER! CALLED THE DEALER AND DROPPED IT OFF. THEY CALL ME LATER THAT AFTERNOON AND THEY ADMIT THERE WERE HIGH GEAR ISSUES THAT WERE RESOLVED WITH RESETTING THE TRANSMISSION COMPUTER BUT THEY CAN'T FIND THE SOURCE OF THE LOW GEAR PROBLEMS ( THESE GEARS ARE USUALLY THE ONES IN USE AT HIGHER SPEEDS..... ). VERY DANGEROUS WHEN DRIVING. I FELT VERY UNSAFE AND AFRAID THAT IT WOULD HAPPEN AGAIN WHICH IS WHY I DROPPED IT OFF AT THE DEALER WRITE AWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10339673June 23, 2010
LATCHES/LOCKS/LINKAGES
I HAVE A 2003 NISSAN MURANO AND I'M HAVING PROBLEMS WITH THE ELECTRIC DOOR LOCKS. THEY WORK INTERMITTENTLY AND I'VE HEARD FROM MY OTHER PEOPLE THAT HAVE THE SAME PROBLEM. I'M CONCERNED THAT IN THE EVENT OF A CRASH OR FIRE, MY WIFE MAY NOT BE ABLE TO OPEN THE DOORS IN A TIMELY MANNER TO ESCAPE THE CAR. THIS IS A SERIOUS PROBLEM AND SHOULD BE RECALLED BY NISSAN BEFORE A SERIOUS PROBLEM OCCURS THAT COULD RESULT IN LOSS OF LIFE. AGAIN...THIS IS A COMMON PROBLEM AMONG MURANO OWNERS. THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10339114June 19, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
AFTER MY TRANSMISSION FLUID HEATS UP THERE IS A HESITATION IN MY ACCELERATION OF ABOUT 4 SECOND. WHEN THE TRANSMISSION DOES ENGAGE THERE IS A JUMP FORWARD. THIS HAS CAUSED SOME PROBLEMS WHEN ENTERING TRAFFIC OR FROM A STOP IN TRAFFIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10336959June 18, 2010
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
TL* THE CONTACT OWNS A 2003 NISSAN MURANO. WHILE DRIVING AT A SPEED 35 MPH, THERE WAS AN UNUSUAL FOUL ODOR EMITTING FROM THE AIR COMPARTMENTS AS WELL AS AN ABNORMAL NOISE FROM UNDERNEATH THE VEHICLE. SUDDENLY, THERE WAS A LOUD POP AND THE ENGINE BEGAN SMOKING. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE CONTACT WAS INFORMED THAT THE CVT TRANSFER CASE WAS BUSTED, WHICH WAS REPLACED AT THAT TIME. THE FAILURE MILEAGE WAS 51,000 AND THE CURRENT MILEAGE WAS 84,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10336203June 14, 2010
SEATS
THE DRIVER'S SEAT ON MY 2003 MURANO CONTINUES TO MOVE FORWARD SLIGHTLY AT EVERY STOP. THE CONDITION HAS BEEN GETTING WORSE BY THE MONTH. I HAVE HAD THE SEAT LOOKED AT BY THE DEALER AND WAS TOLD THE "MOVEMENT" WAS WITHIN ACCEPTABLE STANDARDS. WHAT IS AN ACCEPTABLE STANDARD FOR SEAT MOVEMENT? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10336206June 14, 2010
VISIBILITY
SUN VISORS LOOSEN UP AND DO NOT STAY IN PLACE. I HAVE HAD THEM REPLACED AT MY EXPENSE BUT THE PROBLEM HAS SURFACED AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10336043June 13, 2010
ENGINE AND ENGINE COOLING:COOLING SYSTEM
I HAVE A 03 MURANO SL. PURCHASED OFF A LEASE TURN IN. CERTIFIED SUV. AT 79,000 MILES BROUGHT TO DEALER WITH ENGINE CLICKING NOISE IN DEC. 09.. DEALER COULD NOT FIND PROBLEM. NOISE CONTINUED AND BROUGHT IT BACK IN JANUARY2010. THEY CHANGED PULLEY ASSEMBLY. I CALLED TO TELL THEM NOISE WAS STILL THERE. WAS TOLD TO CHECK OIL FROM TIME TO TIME. I SAW ON MY SERVICE REPORT THEY PUT DOWN CHECK ENGINE LIGHT WAS ON AND WAS LOW ON OIL. I KNOW FOR A FACT THIS IS A LIE. TOLD THEM TO REMOVE IT FROM THE REPORT. THEY REFUSED. NOW HERE IS THE REAL PROBLEM. I WAS ON THE GARDEN STATE PARKWAY AND I LOST POWER. I RESTARTED THE SUV AND THE ENGINE PRODUCED A VERY LOUD RATTLING NOISE. I HAD IT TOWED TO NISSAN, SINCE THEY SERVICED THIS FROM WHEN IT WAS ORIGINALLY SOLD AND I LET THEM SERVICE TO PROTECT THE WARRANT AND THEY WOULD HAVE ALL THE RECORDS. WELL, THE TIMING CHAIN BROKE. I WAS TOLD THEY HAVE PLASTIC GUIDES TO GUIDE THE TIMING CHAIN AND THESE WILL WEAR AND CAUSE THE CHAIN TO SLIP. THIS OCCURRED AT 83,000 MILES. NISSAN IS REFUSING TO HELP WITH THE REPLACEMENT ENGINE. THEY WANT $8600 FOR A NEW ENGINE. ON A 2003 IS ABSURD. A USED ENGINE WITH 60,000 MILES AND NO WARRANTY WILL COST $5600. I FEEL THE SERVICE MISDIAGNOSED MY PROBLEM, NEVER SEARCHED FOR THE REAL PROBLEM IN DEC. 09 AND FALSELY PUT ON THE REPORT THE CHECK ENGINE LIGHT WAS ON AND IT WAS LOW ON OIL TO PROTECT THEMSELVES FROM ANY PROBLEMS SINCE DEC. I HAD A EXTENDED WARRANTY, WHICH I CANCELLED WHEN THEY DID NOT COVER ENGINE SEAL LEAK, TIE ROD PROBLEM AND TRANS AXLE SEAL LEAK, IN THE EXTENDED WARRANTY BROCHURE IT MENTIONS ALL THE ABOVE AS COVERED ITEMS. AFTER FIGHTING WITH DEALER AND CORPORATE I CANCELED THE WARRANTY. THE UNCOVERED REPAIRS COST ME OVER $2500. THIS WAS A NISSAN BACKED EXTENDED WARRANTY. I NOW HAVE A COMPLAINT WITH SOMERSET COUNTY WHERE THE DEALER IS LOCATED AND THE STATE OF NEW JERSEY ABOUT ALL THE RED TAPE NISSAN HAS PUT UP TO HAVE COVERED REPAIRS ACTUALLY COVERED. IF THIS FAILS, SMALL CLAIMS CT. IS NEXT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10334031June 1, 2010
SEATS
TL* THE CONTACT OWNS A 2003 NISSAN MURANO. HE STATED THAT WHILE DRIVING 55 MPH, THE DRIVERS SEAT COLLAPSED AND FELL TO THE LEFT SIDE OF THE VEHICLE. THE DEALER STATED THAT THE VEHICLE COULD BE REPAIRED AT THE OWNERS EXPENSE. THE MANUFACTURER WAS NOT CONTACTED AND THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE CURRENT AND FAILURE MILEAGES WERE 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10331938May 24, 2010
POWER TRAIN, EQUIPMENT
ON TUESDAY MAY 11TH MY 2003 NISSAN MURANO BEGAN TO MAKE A LOUD GRINDING NOISE WHICH HAS BEEN ATTRIBUTED TO A CRACK IN THE TRANSFER CASE. THE MURANO HAS 113,000 MILES. THIS WAS NOT CAUSED BY AN ACCIDENT AND HAPPENED WITHOUT ANY RIGOROUS USE OF THE VEHICLE. MY CONCERN IS THE COMMONALITY OF THIS FAILURE AND NO ACTION ON THE PART OF NISSAN. THIS IS A MAJOR ISSUE AND CAN CAUSE SERIOUS HARM TO THE CONSUMER. IN DOING RESEARCH COST IS EXPECTED TO BE OVER $3000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10331615May 21, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
STOP AND GO TRAFFIC,SAME LOSS OF POWER AND OTHER VARIOUS SYMPTOMS OTHERS DESCRIBE,HAD THE ORIGINAL TRANS. REPLACED 20,000MI. AGO, SAME THING HAPPENING AGAIN,WHEN IS ENOUGH ,ENOUGH WHAT WILL IT TAKE FOR NISSAN TO ACCEPT FULL RESPONSIBILITY FOR THIS VERY DANGEROUS PROBLEM I GUESS SOMEONE WILL HAVE TO BE SERIOUSLY INJURED OR WORSE FOR SOMETHING TO BE DONE HOW COME TOYOTA IS BEING TORN-APART FOR SOMEWHAT SIMILAR ISSUES AND NISSAN IS ALLOWED TO SKATE BY. A HIGHER AUTHORITY NEEDS TO COME TO THE RESCUE OF US CONSUMERS ESPECIALLY IN THESE HARD ECONOMIC TIMES PEOPLE WILL CONTINUE TO DRIVE THESE DEATH-TRAPS BECAUSE THEY CANT AFFORD TO FIX THEM, SOMEONE WILL BE INJURED BECAUSE OF THIS, ITS NOT A MATTER OF IF, IT'S JUST A MATTER OF WHEN? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10330743May 17, 2010
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
I HAVE A 2003 NISSAN MURANO. ABOUT 1 WEEK AGO THE CHECK ENGINE LIGHT CAME ON. THE CAR DOESN'T START RIGHT AWAY AND ALSO STALLS DURING OPERATION. I TOOK THE CAR TO THE NISSAN DEALER AND WAS TOLD THE CAMSHAFT POSITION SENSOR HAS TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329144May 6, 2010
VISIBILITY
INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) SAFETY ISSUE WITH 2003 NISSAN MURANO SUN VISOR: MY WIFE'S 2003 MURANO HAS AN ISSUE WITH THE SUN VISOR THAT CREATES A SERIOUS SAFETY ISSUE WHILE DRIVING; THE VISOR POPS DOWN RANDOMLY, BOTH WITH BUMPS IN THE ROAD, AND ON ITS OWN. IT GOES WITHOUT SAYING; THIS IS A VERY SERIOUS ISSUE THAT NISSAN SHOULD ADDRESS IMMEDIATELY. IN THE INTERIM, WHAT I HAVE DONE TO MITIGATE THE RISK IS REMOVED THE VISOR UNTIL 1. I CAN SOURCE A REPLACEMENT SOMEPLACE OTHER THAN THE DEALER, OR 2. FIGURE OUT IF THERE ARE DEALER REPLACEMENT OPTIONS - AT DEALERS COST. I TALKED TO NISSAN AND CONFIRMED THERE ARE NO KNOWN RECALL CAMPAIGNS FOR THIS ITEM. IN READING NISSAN FORUM INPUT, THERE ARE ISSUES WITH MORE THAN JUST MY YEAR, THERE ARE ALSO ISSUES WITH 2004, AND 2005'S AS WELL. THAT SAID I WOULD LIKE TO FILE THIS COMPLAINT BECAUSE NISSAN HAS NOT ADDRESSED THIS AS A SAFETY CONCERN, AND WILL NOT REPLACE AS A WARRANTY ITEM EITHER. ALL NISSAN OWNERS NEED THE HELP OF THIS AGENCY TO DRIVE THE POINT HOME; NISSAN SHOULD LAUNCH A RECALL TO HAVE THEM REPLACED SAVING OWNERS $250-$300 OR MORE FOR INFERIOR PARTS, PARTS THAT FOR SOME OWNERS HAVE FAILED MORE THAN ONCE. REFERENCE: HTTP://WWW.NISSANFORUMS.COM/TRUCK-SUV/113557-MURANO-SUN-VISOR-FAILURE.HTML [XXX] *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329208May 6, 2010
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
TL* THE CONTACT OWNS A 2003 NISSAN MURANO. WHILE DRIVING AT SPEEDS OF 45 MPH, THE ABS AND BRAKE WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE BRAKES THEN ENGAGED WITHOUT DRIVER WARRANT. THE CONTACT HAD NOT DEPRESSED THE BRAKE PEDAL AND INSTEAD, ATTEMPTED TO DEPRESS THE ACCELERATOR BUT TO NO AVAIL. THE DEALER ADVISED THE ALTERNATOR HAD FAILED AND WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 116,000 AND THE CURRENT MILEAGE WAS 116,891.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10328014April 29, 2010
POWER TRAIN
2003 NISSAN MURANO FAILS TO ACCELERATE INTERMITTENTLY. THIS HAS BEEN RANDOM FOR THE PAST FEW YEARS. NEVER KNOW WHEN IT WILL OCCUR BUT NEVER WHEN TAKEN TO DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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