Nissan Altima Complaints (2013)

2,314 consumer complaints on file.

#11503804January 26, 2023
SUSPENSION
What component or system failed or malfunctioned, and is it available for inspection upon request? Rear subframe is rusted out and has holes in it. Yes it is avaialble for inspection. How was your safety or the safety of others put at risk? Loss of control and not safe to drive with a broken rear subframe. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Gandrud Nissan in Green Bay, WI has inspected it. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No symptoms prior to the failure and then top of driver side rear tire pointing inward to the car. This seems to be a common issue from others with the same 2013 Nissan Altima in areas with road salt usage. The vehicle is 9 years old and has 106,800 miles on it. Rest of the car appears rust free and solid. I am the original owner of the vehicle and it gets washed regularly. I will be getting additional pictures from Gandrud Nissan, as now I only have the 1 picture which is not ideal. Gandrud should have the car repaired before February 3, 2023.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503048January 22, 2023
EXTERIOR LIGHTING
Nissan is not supplying headlight assemblies to dealers in a timely manner (settlement of class action lawsuit for dimming headlights) yet is selling them as OEM online. I have been waiting 10 months or more for them to come into my dealer. The only response is that the supply chain is the problem. These headlights have been gradually been dimming for years due to the deterioration of a coating inside the projection beam lens. A class action lawsuit settlement has Nissan obligated to replace the complete assembly if one registered with the the class last March - September. This is on going issue and a safety issue. The lights are too dim and do not light up the road adequately. I had a close call with wildlife (deer) because you cannot see well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502633January 19, 2023
EXTERIOR LIGHTING
Nissan is not supplying headlight assemblies to dealers in a timely manner (settlement of class action lawsuit for dimming headlights) yet is selling them as OEM online. I have been waiting 8 months for them to come into my dealer. The only response is that the supply chain is the problem. These headlights have been gradually been dimming for years due to the deterioration of a coating inside the projection beam lens. A class action lawsuit settlement has Nissan obligated to replace the complete assembly if one registered with the the classs last March - September.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502313January 18, 2023
POWER TRAIN, ENGINE
doing 55 or 60 the car goes into limp mode and wont let me go more then 35 to 45 at times its a safety hazard as cars almost ran right into the back of my car if nissan dont fix the issue i will hire a lawyer and sue nissan its not worth losing my life or the life of others in my car GET THIS ISSUE TAKEN CARE OF NOW....i have called nissan in mansfield about this issue 3 different times ive emailed nissan and still to this day they have not reached out to me
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502498January 18, 2023
AIR BAGS
This vehicle has never been in an accident and the driver air bag light came on. Per dealer it was the air bag modular and the who driver seat. Needed to be replaced. I called Nissan and they wouldn’t cover the replacement, because this part is only covered up to 50,000 miles. I’m very concerned and disappointed this is a safety hazard and should have been covered we are talking about air bag which saves lives. While in the dealership getting my car repaired another customer came in with the same issue. Can you please investigate Nissan before the faulty air bag modular they are placing on their cars? I can see the part going out on vehicles involved in accidents , it doesn’t make sense on non-accident vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500803January 9, 2023
EXTERIOR LIGHTING, LATCHES/LOCKS/LINKAGES
The contact owns a 2013 Nissan Altima. The contact stated that while driving approximately 35 MPH, the hood inadvertently opened. The contact lost control of the vehicle but was able to pull over, close the hood, and continued driving. There were no warning lights illuminated. Additionally, while driving, the headlights failed to produce adequate lighting. The contact used the high beam headlights while driving. The contact stated that it was difficult to see people and objects on the roadway. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated the failure was related to NHTSA Campaign Number: 20V315000 (Latches/Locks/Linkages). The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497578December 15, 2022
POWER TRAIN
The contact owns a 2013 Nissan Altima. The contact stated while driving 60 MPH, he heard abnormally loud sounds coming from the transmission. There was no warning light illuminated. The contact veered to the side of the road, turned off, and restarted the vehicle. The vehicle responded as needed and the contact continued driving. However, the contact stated that the failure had been reoccurring while driving. The vehicle was taken to the dealer where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495338November 29, 2022
EXTERIOR LIGHTING
Low beam headlights too dim to be usable at night. Service center confirmed it is a known delamination issue of the reflective coating, for which a class action lawsuit was previously filed and settled. Have been waiting for over 6 months for the "back ordered" parts to come in so it can be fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493742November 16, 2022
EXTERIOR LIGHTING
The low beam exterior lights are simply totally ineffective and provide little illumination at night. This is an ongoing issue and has yet to be corrected by Nissan. Car is not able to be driven safely at night.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493806November 16, 2022
EXTERIOR LIGHTING
The Low Beam headlight do not project properly. The problem is delamination of the headlight assembly. See "Suarez vs. Nissan North America Inc. Nissan will not replace the headlights in a timely manner. A claim was filed on 1/31/22. Assemblies must be replaced by 9/23/22. Nissan is delaying the repair because of "supply Chain Issues". Numerous owners haven't had the replacement occur by the due date. This makes the car difficult to operate, requiring the use of the high beams at all times. This is a safety issue, and should be a recall to protect all drivers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493537November 14, 2022
SUSPENSION
The contact owns a 2013 Nissan Altima. The contact stated that while his son was driving at 35 MPH, he noticed that the rear passenger's side tire was not rolling smoothly. The contact stated that upon arriving at his destination and parking the vehicle, his son noticed that the rear passenger's side tire was pushed in. The contact's son was able to drive the vehicle to his residence. The contact stated upon inspecting the subframe, he noticed that the subframe was severely corroded and an unknown part had detached. The vehicle was taken to an independent mechanic where it was diagnosed that the rear passenger's side lower control arm assembly was fractured due to severe corrosion and the rear driver's side lower control arm was severely corroded. The independent mechanic replaced the rear passenger's side lower control arm. The dealer was notified of the failure and informed the contact that the vehicle could not be repaired under Nissan Technical Service Bulletin Number: P9324 as the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 119,393. The contact stated that they also had the driver side rear suspension control arm repaired. A request to Nissan for a reimbursement of both repairs was requested.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492232November 4, 2022
POWER TRAIN
CVT Failure yes it is available for inspection at this time. I was driving down Massachusetts Route 114 and slowed as approaching a traffic light the car shook and sputtered and shut off and could not get it to move as cars behind me were speeding up behind me the car would start again but shut off when placed in gear could not move from the middle of the road. Yes my safety and the people speeding up behind me were at risk. The dealer has confirmed that the CVT transmission has failed this is a known Nissan problem. No warning until the time it happened the engine light came on as it died. Nissan should be required to recall this known part failure instead of placing lives in danger.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492004November 2, 2022
SUSPENSION, UNKNOWN OR OTHER
The rear suspension lower links on my 2013 Nissan Altima corroded and broke away from the joints on both sides. The rear passenger was affected in July 2022 and the rear driver side was affected in October 2022. Both incidents happened as I was backing out of my drive-way and the rear lower links literally snapped and broke away from the vehicle. After my Altima was at the body shop for the second time to replace the driver rear suspension lower link, we discovered a Campaign by Nissan that was entitled "Altima Rear Lower Link" and it affected 2013 Nissan Altima's (which we had) and the campaign went on to indicate that this was in states with high road salt usage. We live in Iowa so that covered our state for high road salt usage and the campaign went on to say that under severe corrosion conditions, one of the rear lower suspension links may corrode and separate at the bushing joint area. This happened to both sides of my Altima's rear lower link suspension as there was severe corrosion. We tried to file a claim with Nissan to get reimbursed for our towing expense and expense of having my Altima repaired but were denied reimbursement stating our VIN # didn't match any listed on this campaign even though we had the exact same make, model, year and conditions surrounding the campaign that caused the rear suspension lower link to snap away from the joint area. This isn't just something common to happen to vehicles and with Nissan refusing to reimburse us for a known issue on the exact same make, model and year of the car is frustrating. There could have easily been human error in not including our VIN# in this campaign. Way too many coincidences for Nissan to not even consider looking into our issue and including our VIN# in this campaign.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490877October 25, 2022
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2013 Nissan Altima. The contact stated that while driving at night, she noticed that the low-beam headlights were becoming very dim. The contact stated that the failure occurred gradually and that no warning lights were illuminated. Over time, the failure occurred more frequently. The contact stated that it had become increasingly more difficult to see the roadway while driving because the headlights were extremely dim. The local dealer was made aware of the failure and advised the contact to replace the headlight assemblies. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490436October 22, 2022
EXTERIOR LIGHTING
why hasn't nissan replaced these headlight parts.we can't use the car at night as there isn't enough light to see safely,.NO EXCUSE fo0r this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490249October 21, 2022
UNKNOWN OR OTHER, ENGINE
Unable to engage automatic gear shift from park to drive or reverse. Must use small object, (screwdriver) with brake to place in drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488847October 11, 2022
EXTERIOR LIGHTING
Nissan got sued for Altima headlights that would dim after a certain amount of time. They reached out to everyone affected and offered to replace their faulty headlights. They even put a campaign (recall?) on the affected cars. I went to the dealership which performed a test and determined that both my headlights were faulty and were dimming and I'm eligible for a replacement. They placed an order for parts in May 2022, it is now October 2022 and Nissan still hasn't shipped the parts to the dealer. Every time I call, the dealership says the parts have not arrived and there is nothing else they can do. Its been 5+ months since my dealership visit and I've been driving with dim headlights around rural country roads in Texas which don't have streetlights or lane markings It puts me and the passengers in my car (kids) at a huge safety risk. Can you please force Nissan to send new headlights (parts are already on order for my VIN) so I can get this resolved without any more delay?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488210October 6, 2022
UNKNOWN OR OTHER
1. What component or system failed or malfunctioned, and is it available for inspection upon request? ANSWER While opening all three of the passenger doors from the inside something internally inside the door has broken preventing all three of these doors to open from the inside. 2. How was your safety or the safety of others put at risk? ANSWER This is a safety risk because we are unable to open the door from the inside and if there were an accident we would not be able to exit the vehicle. 3. Has the problem been reproduced or confirmed by a dealer or independent service center?ANSWER Yes, the problem has been confirmed by the dealer. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? ANSWER No, the doors have not been inspected by the manufacturer, police, insurance representatives or others. 5. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? ANSWER No, there were no warning lights that came on warning me about this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487938October 5, 2022
EXTERIOR LIGHTING:HEADLIGHTS
headlights are dim, nearly running a person in the cross walk
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488005October 5, 2022
EXTERIOR LIGHTING
Headlights have become so dull that it is a hazard driving at night. Altima was taken into dealership on 3/30/22 and was found to qualify for headlight replacement under the lawsuit settlement in case Suarez v. Nissan North America, Inc. We were told it would take about six weeks for parts to arrive. Six months later and several calls to dealership, still no parts and no idea when they'll arrive. Our daughter had hers replaced last week by a non-Nissan auto repair business.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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