Nissan Altima Complaints (2009)

1,601 consumer complaints on file.

#10521925June 26, 2013
STEERING
OVER THE WEEKEND I STOPPED AT A SHELL GAS STATION WHEN I RETURNED TO MY VEHICLE, IT WOULD NOT START AND JUST HAD A KEY IN THE DASHBOARD. I CHECK TO MAKE SURE IT WASN'T THE BATTERY, ETC... AND HAD THE VEHICLE TOWED TO A LOCALE NISSAN DEALERSHIP. I WAS TOLD THAT MY ELECTRONIC STEERING COLUMN LOCK HAD TO BE REPLACED AND THAT I NEEDED TO REPROGRAM THE KEY WHICH WAS A TOTAL OF $995.00. THIS VEHICLE WAS JUST IN FOR ROUTINE MAINTENANCE PRIOR TO THE FACTORY WARRANTY EXPIRING 2 1/2 MONTHS AGO. I WAS TOLD THIS IS A COMMON THEME WITH 2009 NISSAN ALTIMA BUT THERE HAS BEEN NO RECALL OR ANY SOLUTION ON HOW TO CORRECT THIS PROBLEM. I'M NOT SURE HOW THE GOVERNMENT CAN ALLOW THIS COMPANY TO PUT OUT CARS THAT HAVE ISSUES AND NOT FIX THE PROBLEM BUT HAVE HARD WORKING PEOPLE PAY FOR IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515122June 4, 2013
STEERING
1. I DROVE TO CHURCH ON A SUNDAY MORNING AND PARKED THE CAR. WHEN LEAVING CHURCH, THE CAR SHOWED A YELLOW KEY LIGHT AND WOULD NOT START. I HAD THE CAR TOWED TO LOVE NISSAN DEALERSHIP IN ST. ALBANS, WV THE FOLLOWING DAY. I WAS TOLD BY THE DEALERSHIP SERVICE REPAIR PERSON THAT THEY FOUND AN INTERNAL FAILURE/MALFUNCTION OF THE STEERING LOCK CONTROL UNIT. THE INVOICE SAYS ....... B26E9 LOCK MALFUNCTION, FOUND INTERNAL FAILURE OF STEERING LOCK CONTROL. THIS REPAIR, I WAS TOLD, WAS NOT COVERED UNDER THE WARRANTY I HAD AND COST ME $767.72. WHY WAS THIS REPAIR/BREAKDOWN NOT COVERED IN FULL OR PART BY A WARRANTY OR BY NISSAN? 2. IN MACH 2013 IN A SECOND MISHAP, I HAD TO CALL ROADSIDE ASSISTANCE. THIS SAME VEHICLE LOCKED (WITHOUT ME DOING IT) WITH THE REMOTE KEY LAYING IN THE CENTER CUP HOLDER. NOTHING WAS IN THE CUP HOLDER OTHER THAN THE REMOTE KEY AND A SMALL PIECE OF PAPER. THE CAR HAD TO BE UNLOCKED BY THE TOWING COMPANY AS I WAS OUTSIDE A STORE IN CHARLESTON, WV. COULD THERE BE A FAULTY WIRING/ELECTRICAL PROBLEM WITH THIS CAR? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514401May 30, 2013
POWER TRAIN
AROUND 11:30AM ON 05/15/2013 WHILE DRIVING THE VEHICLE THERE WAS AN IMMEDIATE LOSS OF ACCELERATION. THE VEHICLE WAS COASTED INTO RETAILERS PARKING FOR WHICH IT HAD TO BE TOWED TO THE DEALERSHIP TO DETERMINE THE ISSUE. ONCE THE DEALERSHIP WAS ABLE TO DIAGNOSE THE VEHICLE THEY CAME BACK WITH CVT TRANSMISSION FAILURE. THEY MENTIONED THEY WERE HAVING ISSUES WITH CVT TRANSMISSION IN MY VERSION OF ALTIMA, BUT WOULD BE UNABLE TO COVER THE COST OF A REPLACEMENT TRANSMISSION OF $4,000. I CONTACTED NISSAN CONSUMER AFFAIRS TO FILE A CLAIM AND WAS GIVEN A CASE NUMBER FOR REFERENCE. I RECEIVED A CALL BACK WITHIN 24-HOURS OF PLACING THE INITIAL CALL. HOWEVER THE REPRESENTATIVE STATED THAT BASED OF THE REVIEW OF MY CASE THEY WOULD AGAIN BE UNABLE TO COVER ANY COST ASSOCIATED WITH REPLACING THE TRANSMISSION. TO NOTE, NO REVIEW OF MY VEHICLE WAS CONDUCTED. TO MAKE A LONG STORY SHORT I HAVE REPLACED THE TRANSMISSION WITH A USED TRANSMISSION, BUT AFTER RESEARCHING THERE ARE NUMEROUS CASES OF TRANSMISSION FAILURES IN NISSAN ALTIMA'S YET NISSAN IS NOT RECALLING AND REPLACING THE TRANSMISSION. THE FAILURE COULD HAVE CAUSED A CRASH AND IS NOT SAFE. SOMEONE NEEDS TO LOOK INTO THESE FAILURES BEFORE SOMEONE GET HURT! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513097May 22, 2013
SERVICE BRAKES
ON MULTIPLE OCCASIONS THE DASHBOARD BRAKE WARNING LIGHT IS TURNING ON. THIS USUALLY HAPPENS WHEN GETTING OFF THE FREEWAY. I CHECKED THE MASTER CYLINDER AND THE FLUID LEVEL WAS IOW SO I ADDED DOT 4 BRAKE FLUID. THIS CAR IS REGULARLY SERVICED EVERY 5000 MILES AND THE DEALER AT MOSSY NISSAN OCEANSIDE, CA, DID NOT MENTION THE ISSUE AT 55000 MILES. I HAVE INFORMED THE DEALER VIA APPOINTMENT YESTERDAY, NO REPLY AS OF THIS MORNING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512572May 17, 2013
ELECTRICAL SYSTEM, STEERING
NISSAN NORTH AMERICA HAS SENT ME A LETTER INFORMING ME THAT OUR VEHICLE IS EQUIPPED WITH A ELECTRONIC STEERING COLUMN LOCK (ESCL) UNIT THAT LOCKS THE STEERING WHEEL WHEN THE VEHICLE IS PARKED AND THE IGNITION IS TURNED OFF TO HELP PREVENT THEFT. ON SOME VEHICLES, DUE TO A (MANUFACTURING IRREGULARITY) THAT HAS SINCE BEEN CORRECTED, THE ESCL MAY MALFUNCTION AFTER THE VEHICLE IS LOCKED AND COULD PREVENT THE ENGINE FROM STARTING. THE ONLY THING THAT THEY ARE WILLING TO DO IS THEY ARE EXTENDING THE WARRANTY FROM 3 YEARS/ 36,000 TO 6 YEARS UNLIMITED MILES. THEY DO NOT KNOW WHICH VEHICLES HAS THIS DEFECTIVE ESCL. MY ARGUMENT IS THAT WHAT IF MYSELF OR BOTH OF US ARE ON A TRIP AND WHETHER WE ARE ONE MILE OR 500 FROM OUT HOME WE ARE STRANDED THIS COULD BECOME A VERY DANGEROUS SITUATION FOR US OR IF WE HAVE SOLD THE VEHICLE TO ANOTHER PARTY OUT IN NO WHERE. WE DO NOT OWN A SELL PHONE. SINCE THEY CANNOT TELL US IF OUR VEHICLE IS ONE THAT MIGHT HAVE THE DEFECTIVE ESCL THEY SHOULD BE RESPONSIBLE FOR REPLACING THE CURRENT ESCL IN OUR NISSAN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512241May 15, 2013
ENGINE, FUEL/PROPULSION SYSTEM, STRUCTURE:BODY
DRIVING DOWN THE ROAD WHEN THE CAR STARTED TO STUTTER PULLING OVER TO THE SIDE OF THE HIGHWAY THE CAR BEGIN TO SMOKE UNDER THE HOOD. I CAME TO A COMPLETE STOP AND GOT OUT THE CAR. FLAMES BEGIN TO COME FROM UNDER THE HOOD. AFTER THE FIRE WAS PUT OUT WE SPOKE TO THE FIRE MARSHALL ([XXX]) WHO STATED THE FIRE STARTED FROM MID ENGINE LINE. AND MORE THAN LIKELY THE CAR WAS ON FIRE WHILE I WAS DRIVING. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10512253May 15, 2013
SERVICE BRAKES
DRIVING APPROX 25 MPH ON FRONTAGE ROAD, ABS AND BRAKE LIGHT WENT ON AS WELL AS CONTINUOUS ALARM. STEPPED ON BRAKES WITH NO BRAKE RESPONSE,HAD TO USE E-BRAKE TO STOP. NO PRIOR WARNING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511451May 10, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 NISSAN ALTIMA. THE CONTACT STATED THAT WHILE ATTEMPTING TO START THE VEHICLE, THE ANTI-THEFT SYSTEM ENGAGED ERRONEOUSLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE STEERING LOCK MECHANISM WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 90,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511156May 8, 2013
AIR BAGS, ENGINE
I WENT TO SHOP-RITE AT 6 AM TO PURCHASE LUNCH MEAT FOR MY DAUGHTERS SCHOOL LUNCH. WHEN I WENT TO START THE CAR IT WOULD NOT START. I THOUGHT IT WAS THE BATTERY SO I READ THE CAR MANUAL ON HOW TO JUMP A CAR BATTERY. IN THE CAR MANUAL ON PAGE 0-12, THE WARNING /INDICATOR LIGHTS, PAGE.I SAW A PICTURE OF THE WARNING INDICATOR THAT WAS ON MY DASH BOARD AND IT HAD A PAGE NUMBER 2-26. ON THE PAGE IT READ" IT IS A SECURITY INDICATOR LIGHT, TO CALL THE DEALERSHIP" THE CAR WOULD NOT START WITH THE PUSH BUTTON.THE CAR DOES NOT HAVE A BACK UP KEY ENTRY EITHER. SO I WAS STRANDED AT THE SUPERMARKET.I HAD TO CALL A TOW TRUCK IN ORDER FOR ME TO GET HOME. I HAD THE COMPANY WHO TOWED THE CAR AND WHO HAS BEEN SERVICING OUR FAMILY CARS FOR YEARS CALL NISSAN TO SEE HOW NISSAN CAN FIX THE CAR. NISSAN ADVISED THAT THIS PART IS NOT UNDER WARRANTY OR UNDER ANY RECALL AND THAT THERE IS NOTHING THAT THEY CAN DO. THEY SAID IT WILL CAUSE ME AN ESTIMATED $3000 DOLLARS TO GET THE CAR FIXED. MIND YOU THE CAR IS ONLY 3 1/2 YEARS OLD AND I AM STILL MAKING CAR PAYMENTS. [XXX] WHO TOWED AND FIXED THE CAR DOUBLED CHECKED FOR ME TO SEE IF THIS PART WAS UNDER A NISSAN RECALL OR IF THIS PART IS UNDER WARRANTY, TO MY SURPRISE IT IS NOT.I CAN'T BELIEVE THAT A PUSH BUTTON CAR DOES NOT HAVE A BACK UP TO START A CAR WHEN THE PUSH BUTTON MALFUNCTION. THIS DOES NOT MAKE ANY SENSE. I CAN NOT BELIEVE THAT THERE IS NO ALTERNATE WAY OF STARTING A CAR WHEN A PUSH BUTTON DOES NOT WORK. THANK GOODNESS THAT THIS HAPPENED CLOSE TO HOME AND NOT WHILE I WAS OUT WITH MY DAUGHTERS. HOW CAN A CAR BE BUILT WITH OUT ANY BACK UP PLAN. BETTER YET HOW CAN THIS HAPPEN TO A 3 YEAR OLD CAR WITH ONLY 70297 MILES. ALSO MY TIRES HAVE BEEN RECALLED AND THE ENGINE WAS RECALLED AND LASTLY MY PASSENGER AIR BAG GOES ON WHEN IT WANTS TO. I AM PAYING SO MUCH MONEY FOR A LEMON AND NO ONE CAN HELP ME. I WILL NEVER BUY A NISSAN AGAIN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510126April 30, 2013
STEERING
I JUST WANTED TO LET EVERYONE KNOW THAT NISSAN IS FINALLY EXCEPTING RESPONSIBILITY FOR THE STEERING LOCK MALFUNCTION AND IS SENDING OUT LETTERS EXTENDING THE WARRANTY ON THAT PART AND REIMBURSING CONSUMERS FOR THE REPAIR OF THE PART. IF YOU HAVE NOT YET GOTTEN A LETTER YOU CAN GO TO WWW.NISSANASSIST.COM TO FILL OUT A REIMBURSEMENT FORM OR FIND OUT HOW TO HAVE YOUR WARRANTY FOR THAT PART EXTENDED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509865April 29, 2013
ELECTRICAL SYSTEM
MY VEHICLE WAS STARTING AND DRIVING APPROPRIATELY ALL DAY UNTIL AROUND 5PM ON APRIL 24 2013, WHEN I ENTERED MY VEHICLE TO DRIVE IT WAS NOT RESPONSIVE. IT DID CYCLE FROM ACC TO ON BUT WOULD NOT START. ALL ELECTRICAL WAS WORKING WITH NO WARNING LIGHTS OF ANY KIND BEING DISPLAYED. I PURCHASED NEW BATTERIES AND REPLACED THEM IN BOTH OF THE KEY REMOTES, THIS DID NOT SOLVE THE PROBLEM. AFTER REPEATED ATTEMPTS OF STARTING MY VEHICLE FINALLY STARTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509778April 27, 2013
STEERING
ONE DAY AT THE GAS STATION CAR WOULDN'T START. I REPLACED REMOTE BATTERY THINKING THAT MAY BE THE PROBLEM. IT DIDN'T START RIGHT AWAY, BUT EVENTUALLY IT DID. THE NEXT DAY IT DID THE SAME THING, SO I HAD TO GET IT TOWED TO THE NISSAN DEALER. THIS IS A DISASTER FOR ME BECAUSE I PURCHASED THE CAR IN APRIL OF 2012. THE SERVICE TECHNICIAN TOLD ME THAT IT WAS THE STEERING LOCK CONTROL UNIT AND THE PRICE FOR ONLY THE PART WOULD BE OVER $700 NOT INCLUDING THE LABOR. THE DEVIL IS A LIE........ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509361April 24, 2013
STEERING
HI, I'M [XXX] FROM THE UNITED ARAB EMIRATES LIVING IN ABU DHABI AND I HAVE A 2009 NISSAN ALTIMA WHICH I NEVER HAD ANY ISSUES EXCEPT THIS ONE. IT STARTED WHEN I WOKE UP IN THE MORNING AS USUAL GOING TO WORK AND TRYING TO START THE CAR BUT IT DID NOT START, I OPENED THE HOOD TRYING TO FIGURE OUT IF IT WAS FROM THE BATTERY BUT I COULD NOT FIND ANYTHING UNUSUAL AS I ALREADY HAD MY BATTERY CHANGED BEFORE 3 MONTHS AGO, THEN I DECIDED TO CALL NISSAN WORKSHOP AND EXPLAINED WHAT HAPPENED TO ME AND THEN AFTER TRYING TWO COUPLE THINGS ASKED FROM THE NISSAN SUPERVISOR I FOUND THAT THE PROBLEM STILL EXIST. LATER ON THEY DECIDED TO SEND A TOWING CAR TO ME AND TOOK THE CAR TO THE WORKSHOP AFTER THAT THEY CALLED ME AND TOLD ME THAT THE COST WILL BE AROUND 1100 $ FOR REPLACING THE STEERING LOCK ASSEMBLY !!. AFTER READING ALL THE COMPLAINTS IN THIS SITE OF THE SAME PROBLEM I DECIDED TO FILE THIS COMPLAIN ABOUT STEERING LOCK ASSEMBLY ISSUE HOPPING TO RECALL THIS PART FROM NISSAN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509421April 24, 2013
SERVICE BRAKES, ENGINE, ELECTRICAL SYSTEM
AFTER ARRIVING HOME, I PARKED MY CAR AND WENT INTO THE HOUSE. WHEN I ATTEMPTED TO RE-ENTER MY CAR APPROXIMATELY 1 HOUR LATER, I PRESSED THE BRAKE AND PUSHED THE START BUTTON AS I HAVE DONE SINCE PURCHASING MY CAR APPROX. 4 MONTHS AGO. THE CAR WOULD NOT START. THE PUSH BRAKE SIGN WAS STILL ILLUMINATED AND THE STEERING WHEEL WOULD NOT MOVE. THE BRAKE WAS VERY HARD. I LEFT THE CAR ALONE AND SAID I WOULD TRY AGAIN IN THE MORNING. I WENT TO MY VEHICLE AT ABOUT 8:30AM IN THE MORNING AND PROBLEM OCCURRED AGAIN; HOWEVER, THE ENGINE FINALLY STARTED ABOUT 5 MINUTES LATER. I DROVE THE CAR TO THE DEALERSHIP AND THEY DIAGNOSED THE ISSUE TO BE A FAULTY BREAK SWITCH. SINCE THE CAR WAS NO LONGER UNDER WARRANTY (36 MONTHS/ 36000 MILES) I HAD TO PAY $173.00 TO FIX THIS ISSUE WHICH WOULD HAVE BEEN MORE IF I HAD NOT COMPLAINED THAT THE DEALERSHIP WAS CHARGING 2 HOURS LABOR AND DIAGNOSIS FOR A 1 HOUR JOB. AFTER RESEARCHING THE ISSUE ONLINE I HAVE FOUND SEVERAL OTHER OWNERS EXPERIENCING THE SAME ISSUE WITH THEIR 2009 NISSAN ALTIMA. NISSAN NEEDS TO ADDRESS THIS ISSUE AS I COULD HAVE BEEN STRANDED IN A REMOTE LOCATION OR OVERNIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509239April 23, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 NISSAN ALTIMA. THE CONTACT STATED THAT THE PUSH BUTTON IGNITION WOULD NOT START THE VEHICLE. THE CONTACT SPOKE WITH THE DEALER AND WAS TOLD THAT THE INTELLIGENT KEY WAS LOCKED AND IT WOULD NOT ALLOW THE VEHICLE TO START. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 93,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509123April 22, 2013
AIR BAGS
I WAS TRAVELING WESTBOUND ON THE INTERSTATE WHEN A CHEVROLET SILVERADO TRUCK CUT INTO MY LANE AND STOPPED ABRUPTLY. I DID NOT HAVE TIME TO REACT AND REAR-ENDED THE VEHICLE. MY CAR ENDED UP UNDER HIS BUMPER WITH MAJOR FRONT END DAMAGE. MY BUMPER WAS DRAGGING WHEN I PULLED TO THE SIDE, BOTH HEADLIGHTS WERE BROKEN, THE HOOD WAS DAMAGED, AND THE RADIATOR AND TRANSMISSION WERE LEAKING. THE GRILL WAS SMASHED IN AND WAS BEHIND THE FRONT BUMPER. I WAS TRAVELING AT LEAST 40 MILES PER HOUR. I BOUGHT THE CAR BRAND NEW IN 2009 AND IT HAD LESS THAN 40,000 MILES ON IT. THIS IS THE FIRST ACCIDENT I HAVE EVER BEEN IN. THE OTHER VEHICLE LEFT THE SCENE OF THE ACCIDENT. I WAS TAKEN TO THE HOSPITAL FOR HEAD AND NECK INJURIES. THE AIRBAGS DID NOT DEPLOY. THE POLICE, FIRE, AND TOW TRUCK DRIVER ALL SAID THE AIRBAGS SHOULD HAVE DEPLOYED. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10509145April 22, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 NISSAN ALTIMA. THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS HE PULLED TO THE SIDE OF THE ROAD FOR PERSONAL HEALTH ISSUES. THE CONTACT ATTEMPTED TO RESTART THE PUSH-BUTTON START BUT THE ENGINE FAILED TO OPERATE. THE GEAR LEVER WAS SHIFTED INTO NEUTRAL IN ORDER FOR THE CONTACT TO COAST TO A SAFE LOCATION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM AND INFORMED THE CONTACT THAT THE VEHICLE WAS INELIGIBLE FOR SERVICE UNDER A MANUFACTURER'S SERVICE WARRANTY EXTENSION. THE APPROXIMATE FAILURE MILEAGE WAS 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509192April 22, 2013
STEERING
THE STEERING LOCK SENSOR BURNED OUT AS DESCRIBED BY THE SERVICE CENTER AT WEST COVINA NISSAN IN CALIFORNIA. AS I WAS RESEARCHING TO VERIFY THAT IN FACT IT WAS THE STEERING LOCK SENSOR, I FOUND THAT THERE WERE MANY NISSAN OWNERS THAT HAD THE SAME PROBLEM AS I, THE SENSOR BURNED OUT AT ABOUT 70K MILES ON THE VEHICLE. IT OCCURRED TO ME THAT IF THIS SENSOR HAD BURNED OUT WHILE I WAS DRIVING IT COULD HAVE BEEN A DISASTER. I BELIEVE THAT THIS PART SHOULD BE RECALLED FOR THE POTENTIAL DANGER AND DEFECTIVE PART. THE REPAIR IS ABOUT $750.00. WHICH I PAID. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509006April 21, 2013
STEERING
WENT TO WALMART CAME OUT OF THE STORE TO FIND MY CAR WOULD NOT START. HAD TO HAVE IT TOWED TO NISSAN DEALER WHICH WAS AROUND $200 AND THEN THE PART FOR THE STEERING LOCK ASSEMBLY WAS $700. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508649April 18, 2013
TIRES
DEAR SIRS: ON MARCH 31ST AT APROX. 2PM I WAS HEADING TO WORK IN I-4 WESTBOUND WHEN MY CAR STARTED TO WOBBLE. I WAS JUST PAST THE OFF-RAMP FOR THE B-LINE, NEAR SEA WORLD, BUT BARELY GO TO THE SIDE OF THE ROAD BEFORE THE CONSTRUCTION ZONE NARROWED THE ROAD. WITHOUT ANY WARNING SIGN OR LIGHT,THE LEFT SIDE REAR TIRE HAD COMPLETELY SEPARATED FROM THE RIM AND WAS FLOPPING AROUND AND CAUGHT THE BUMPER TEARING IT PARTIALLY LOOSE. THROUGH MY INSURANCE, GEICO, I WAS ABLE TO GET A TOW TO UNIVERSAL NISSAN A COUPLE OF HOURS LATER. I CALLED MY HUSBAND AND HE MET ME BY THE CAR. WE WENT WITH THE TOW TO UNIVERSAL AND LEFT THE KEY IN THE DROP BOX. I HAD TO MISS WORK THAT DAY. THE NEXT DAY NISSAN CALLED TO TELL US THE CAR NEEDED "BODY WORK" AND WE HAD TO CALL GEICO TO GET ANOTHER TOW TO UNIVERSAL AUTOBODY. WE WERE VERY CLEAR THAT THE CAR HAD A WARRANTY AND WE THOUGHT THIS REPAIR SHOULD BE COVERED. WE HAD A GEICO REPRESENTATIVE INSPECT THE CAR ON 4-1 AND HE SAID IT WOULD BE 3 DAYS AND $443 TO FIX IT; THE TIRES WERE NOT COVERED BY GEICO AND WE DID NOT MEET OUR DEDUCTIBLE. WE SPOKE WITH UNIVERSAL SEVERAL TIMES TO HONOR THE WARRANTIES WE ARE PAYING FOR. THE PAPERS WERE IN THE CAR AND I ASSUMED OUR RECORDS WOULD BE ON FILE AT UNIVERSAL NISSAN. HE KEPT INSISTING THAT THE TIRES AND DAMAGE WERE NOT COVERED. WE WERE USING MY MOM'S AND ANOTHER OLDER CAR TO GET TO WORK, SO WE DIDN'T GO BACK TO UNIVERSAL AUTOBODY UNTIL THE REPAIRS WERE DONE, APRIL 8TH. WE AGREED ONLY TO REPLACE THE PAIR OF BACK TIRES WITH A USED RIM, AND A "WHEELHOUSE LINER" AND MOUNTING AND BALANCING. THEY SAID THEY HAD NOTHING TO DO WITH THE WARRANTY. I HAD TO PAY FOR THE CAR AND GO TO WORK; THE BILL WAS$725.47 WHICH WE ARE NOW DISPUTING. THE TIRES: 215/60R15 ARE INCORRECTLY BILLED. THE WARRANTY PAPERS WERE INSIDE THE CAR: ROAD HAZARD TIRE COVERAGE (5 YRS) OIL CHANGE & TIRE ROTATION PLAN, TOTAL LOSS PROTECTION ADDENDUM, ROYAL PROTECTION PLAN, ETC. WE ONLY HAD THE CAR 9 MONTHS; I'M READY TO RETURN IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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