Mercury Sable Complaints

5,381 consumer complaints on file.

#10026047July 14, 2003
VISIBILITY:WINDSHIELD
I OWN A 2002 MERCURY SABLE STATION WAGON,PURCHASED IN JAN. 2002. IN EARLY MARCH,2003, I RECEIVED A SAFETY RECALL NOTICE (COMPLIANCE RECALL #03C03) FROM MERCURY. I CONTACTED MY LOCAL MERCURY DEALER, TOOK MY CAR IN AND THE DEALER TOOK INFORMATION FROM THE CAR AND TOLD ME THAT THEY WOULD CONTACT ME WHEN THE REPLACEMENT PARTS CAME IN. WE RESTRICTED USE OF OUR NEW CAR DUE TO SAFETY CONCERNS, UNTIL IT WAS SAFE TO DRIVE. TODAY IS JULY 14, 2003, AND THE REPLACEMENT PARTS HAVE STILL NOT ARRIVED AT OUR DEALERS, FOUR MONTHS LATER. WE HAVE NOT HAD FULL USE OF OUR NEW CAR FOR FOUR MONTHS BECAUSE THE REPLACEMENT PARTS ARE NOT AVAILABLE (WINDSHIELD PARTS). ALL ATTEMPTS TO CONTACT MERCURY HAVE BEEN IN VAIN. CAN SOMEBODY HELP US?*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10027206July 14, 2003
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
THE BRAKE LIGHTS MALFUNCTIONED BY CONSTANTLY REMAINING ILLUMINATED WHETHER OR NOT FOOT IS APPLIED TO PEDAL. THIS OCCURRED AS A RESULT OF FOOT PEDAL GREASE COMING INTO CONTACT WITH THE STOP LAMP SOCKET. RELATED RECALL 01V078000, BUT CONSUMER'S VEHICLE NOT INCLUDED DUE TO VIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10019922July 11, 2003
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
THE ACCELERATOR AND BRAKE PEDAL WERE TOO CLOSE TOGETHER AND CAUSED THE CONSUMER TO INADVERTENTLY DEPRESS THE GAS PEDAL. *NLM *SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10033848July 10, 2003
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM:WIRING, EQUIPMENT:APPLIANCE:AIR CONDITIONER, FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
1995 MERCURY SABLE HAS EXPERIENCED SEVERAL PROBLEMS. *MR THE ENGINE WOULD IDLE, RUN ROUGH, STALL, AND RESTART IMMEDIATELY, THE A/C HAD BLOWN WARM AIR, THE REMOTE FUEL DOOR LATCH HAD BROKEN, THE ENGINE MADE A LOUD SQUEALING SOUND WHILE BEING DRIVEN, AND THERE WAS A COOLANT LEAK. THE HEADGASKET , TIMING COVER, OIL PAN, BROKEN FUEL DOOR SPRING, AND STARTER CIRCUIT WIRING ASSEMBLY HAVE ALL BEEN REPLACED. RECALL #97V019000 *SCC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10022000July 10, 2003
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
WHILE DRIVING AT 65 MPH, THE HOOD RELEASED WITHOUT CAUSE DUE TO LATCH FAILURE. THE LATCH WAS REPLACED. *AK *SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10026856July 9, 2003
AIR BAGS:FRONTAL
CONSUMER STATES THAT WHEN VEHICLE WAS HIT IN THE FRONT CENTER AIR BAGS DID NOT DEPLOY, CAUSING MINOR INJURIES TO THE CONSUMER. DEALER NOTIFIED. *AK
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10026866July 9, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
CONSUMER IS ABLE TO START VEHICLE BUT WONT ENGAGE FROM PARK TO DRIVE, GEAR SHIFT WON'T MOVE. DEALER NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10025731July 9, 2003
ELECTRICAL SYSTEM:WIRING
ELECTRICAL SHORT CAUSED CONNECTOR/WIRING TO COOLING SYSTEM FAN TO BURN. CONCERNED THAT AN ENGINE FIRE COULD HAVE RESULTED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10025734July 9, 2003
VEHICLE SPEED CONTROL:LINKAGES
MY SON, JOHN, HAS HAD THE ACCELERATOR CABLE ON HIS 1999 MERCURY SABLE, FAIL THREE TIMES IN THE LAST THREE YEARS. THE MOST RECENT FAILURE WAS YESTERDAY IN THE MIDDLE LANE OF THE GULF FREEWAY WHILE TRAVELING AT 65 MPH. THE FAILLURE RESULTS IN DISCONNECTION OF THE ACCELERATOR CABLE FROM THE PEDAL, RESULTING IN TOTAL LOSS OF MANUAL THROTTLE CONTROL. HE WAS FORTUNATE TO REACH THE FREEWAY SHOULDER BEFORE HE STOPPED. WE CALLED THE DEALER WHO HAD REPLACED THE CABLE TWICE BEFORE FOR THE SAME FAILURE AND HE SAID HIS ONLY FIX WAS TO REPLACE THE SAME CABLE AGAIN. SINCE WE ALREADY KNEW THAT TO BE UNSAFE, WE "JURY RIGGED" A FIX OURSELFVES THAT WE THINK IS OK. I AM A RETIRED NASA ENGINEER AND MY ASSESSMENT OF THE DESIGN, ESPECIALLY IN VIEW OF THE THREE FAILURES, IS THAT IT IS INADEQUATE AND UNSAFE. I CANNOT TELL WHETHER THE FAILURE MODE IS GENERIC OR FOR SOME REASON, PECULIAR TO OUR CAR. THE DEALER COULD ONLY OFFER THAT WE SHOULD CALL FORD CUSTOMER RELATIONS. I TALKED TO THEM AND THEY COULD ONLY REFER ME BACK TO THE DEALER. AFTER SOME ARGUMENT THEY FINALLY AGREED TO TAKE DOWN THE INFORMATION AND FORWARD IT TO SOME APPROPRIATE PARTY. THEY OFFERED BE NO ASSURANCE THAT THERE WOULD BE FOLLOW-UP OR WAY FOR ME TO FOLLOW-UP THEIR ACTION. I AM FILING THIS COMPLAINT TO INSURE SOME KIND OF FOLLOW-UP ON THESE FAILURES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10025613July 8, 2003
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
I HAD TO GET MY BRAKE LIGHT SWITCH REPLACED BECAUSE MY CAR WOULDN'T SHIFT OUT OF PARK. WHEN SPEAKING TO THE DEALERSHIP'S SERVICE TECHNICIAN, IT SOUNDED LIKE THIS WAS A COMMON PROBLEM WITH MY TYPE OF CAR. A FRIEND OF MINE WITH A SIMILAR CAR (FORD TAURUS) HAD THE SAME PROBLEM. IS THIS A POSSIBLE DEFECT THAT SHOULD BE RECALLED?*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10026646July 7, 2003
EXTERIOR LIGHTING:BRAKE LIGHTS, ELECTRICAL SYSTEM:12V/24V/48V BATTERY, PARKING BRAKE
WHEN EMERGENCY PARKING BRAKES ARE ENGAGED THE REAR BRAKE LIGHTS COME ON AND STAY ON. THIS RESULTS IN THE BATTERY DYING OUT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10025517July 7, 2003
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH, INTERIOR LIGHTING, ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
BRAKES SHUDDER WHEN APPLIED, BEEN CUT DOWN ONCE ALREADY STOPPED FOR ABOUT 5000 MILES THEN STARTED AGAIN INCREASING IN INTENSITY AS MILEAGE CLIMBED, ALSO CAR WILL SHUT OFF FOR A MOMENT OR TWO CAUSING LOSS OF ALL POWER, AND ALL DASH INDICATOR LIGHTS TO COME ON, ALSO HAD TO REPLACE BRAKE LIGHT SWITCH TWICE NOW.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10025568July 7, 2003
WHEELS:RIM
RIMS ON 1999 MERCURY SABLE ARE CORRODING (NOT EASILY VISABLE, BUT WHEN YOU PULL THE TIRES OFF). WILL CAUSE LEAKAGE OF AIR OUT OF TIRES. DEALERSHIPS WILL NOT EVEN LOOK AT PROBLEM, SAYS THEY ARE NOT COVERED.*AK ALSO WINDSHIELD WIPERS WILL OCCASIONALLY JUST COME ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10025445July 5, 2003
VEHICLE SPEED CONTROL, POWER TRAIN:AUTOMATIC TRANSMISSION
ON 06/26/03 2000 SABLE PARKED IN FRIENDS DRIVEWAY IN PARK RUNNING WITH A/C ON AND DRIVER LEFT VEHICLE. DRIVER WENT TO FRONT DOOR AND THEN HEARD A BOOM. CAR WENT UP A SLIGHT GRADE AND CONTINUED FOR 15 FEET AND STRUCK FRIENDS NEW MOTOR HOME. OWNER OF MOTOR HOME OPENED CAR DOOR TO MOVE VEHICLE AND FOUND CAR STILL IN PARK. OWNER SELECTED REVERSE AND BACKED CAR AWAY FROM MOTOR HOME. METLIFE AUTO & HOME NOTIFIED. ON 06/27/03 THIS SABLE WAS DRIVEN AND PARKED IN A PARKING LOT AND TURNED OFF. WHEN DRIVER AND 2 PASSENGERS RETURNED TO CAR AND STARTED CAR AND SHIFTED INTO REVERSE, CAR PROCEEDED FORWARD. CAR WAS SHIFTED BACK TO PARK, DRIVER SAT THERE FOR A COUPLE OF MINUTES AND SHIFTED AGAIN BACK INTO REVERSE AND CAR AGAIN WENT FORWARD. CAR WAS TURNED OFF AND DRIVER RESTARTED CAR A FEW MINUTES LATER AND SHIFTED INTO REVERSE AND CAR WENT BACKWARDS. CAR WAS TAKEN TO MORRIS FORD IN BURNT HILLS, NY. THE FORD DEALERSHIP CONTACTED FORD'S FACTORY HOTLINE AND THEY SAID THEY HAVE NO REPORTS PERTAINING TO SUCH. FACTORY HOTLINE SAID THEY WOULD PASS INFO UP TO ENGINEERING. THEIR ADVISE WAS FOR THE DRIVER TO USE THE PARKING BRAKE. THAT'S REAL COMFORTING!!! THE TECHNICIAN CHECKED THE SHIFTER CABLE AND FOUND OKAY! THE CAR IS STILL AT THE FORD DEALERSHIP AND THE FACTORY HAS NOT RESPONDED BACK (07/05/03). THE CAR HAS ALSO HAD THE BRAKE LIGHTS STAY ON AFTER PEDAL IS RELEASED. THE BRAKE LIGHTS HAVE COME ON WITH NO ONE IN THE CAR. THE CAR SHIFTER HAS LOCKED IN PARK AND WOULD NOT RELEASE TO ANOTHER POSITION. THE CAR HAS ACCELERATED WHILE DRIVING WITH NO INCREASE OF PRESSURE ON GAS PEDAL. FORD MOTORS NEEDS TO TAKE RESPONSIBILITY FOR A PROBLEM THAT THEY SAY DOES NOT EXIST WHEN IT DOES EXIST AS EVIDENT BY THE NUMBER OF REPORTS FOR BOTH THE 2000 SABLE AND THE 2000 TAURUS. WHEN I PURCHASED THIS 2000 SABLE USED, FORD CREDIT OFFERED ME AN EXTENDED WARRANTY OF 6 YEARS OR 75,000 MILES WHICH I ACCEPTED. I AM BEGINNING TO WONDER IF THEY DON'T WANT TO HONOR THE WARRANTY.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10025424July 4, 2003
STEERING:HYDRAULIC POWER ASSIST:PUMP, ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
DURING RAINY WEATHER, THE RIGHT FRONT TIRE SPLASHES WATER INTO THE ENGINE FAN BELT ASSEMBLY CAUSING THE FAN BELT TO SLIP AND SQUEAL. THE POWER STEERING PUMP FAILS TO TURN RESULTING IN HARD STEERING AND LOSS OF VEHICLE CONTROL, THE GENERATOR FAILS TO TURN RESULTING IN BATTERY LIGHT ILLUMINATION. THE RIGHT FRONT WHEELWELL BAFFLE ASSEMBLY INSTALLED BY THE MFG DOES NOT ADEQUATELY SHIELD THE FAN BELT ASSEMBLY FROM RAIN WATER INTRUSION. A TEMPORARY, THOUGHT INADEQUATE FIX, IS TO APPLY "BELT DRESSING" TO THE FAN BELT. REF COMPLAINT #551260. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10025337July 3, 2003
SERVICE BRAKES, HYDRAULIC, VEHICLE SPEED CONTROL
I HAVE HAD 5 OCCURRENCES OF ENGINE SURGING WHEN SLOWING DOWN TO A LIGHT OR STOP SIGN AND APPLYING THE BRAKES. THE SURGE IS SO STRONG THAT THE BRAKES MUST BE REPEATEDLY PRESSED DOWN HARD TO STOP AND HELD DOWN TO THEIR MAXIMUM CAPABILITY. IN 3 OF THE 5 OCCURRENCES IN HEAVY TRAFFIC, REAR END COLLISIONS WERE AVOIDED BY MERE INCHES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10026575July 3, 2003
FUEL SYSTEM, GASOLINE
FOR ABOUT FIVE MONTHS THERE HAS BEEN A FUEL SMELL ENTERING THE PASSENGER CABIN. ABOUT TWO WEEKS AGO THE VEHICLE BLEW UP AND BURNED THE DRIVER. THE FIRE WAS EXTINGUISHED BY THE FIRE DEPARTMENT. *AK
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10024171July 3, 2003
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
THE VEHICLE WAS PARKED, WHEN THE FRONT COIL SPRING BROKE. *AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10026456July 2, 2003
SUSPENSION, STEERING
CONSUMER STATES THAT THE VEHICLE BUSHINGS ARE MADE OF A VIBER MATERIAL THAT WEARS OUT, CAUSING THE VEHICLE TO STEER IMPROPERLY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10026458July 2, 2003
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
BRAKE LIGHT SWITCH REPLACEMENT FOR 2000 MERCURY SABLE. *MR THE VEHICLE NEEDED A BRAKE LIGHT SWITCH ON TWO SEPARATE OCCASIONS. *SCC *JB *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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