Mercury Sable Complaints

5,381 consumer complaints on file.

#10126578June 25, 2005
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
BLOWEN HEAD GASKET ON 1993 FORD SABLE WAGON WITN 87,000 MILES ON ENGINE ENGINE REPLACEMENT NEEDED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10122207June 20, 2005
SUSPENSION
DT: CONSUMER STATED: HEARD A LOUD BANG, THERE WAS A RUBBING SOUND. TOOK VEHICLE TO A TIRE STORE, LEFT REAR SPRINGS BROKE. IT WENT THROUGH THE SIDE OF THE TIRE. *AK TWO STRUTS ALSO HAD TO BE REPLACED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10125236June 14, 2005
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
DT : THE FRONT PASSENGERS SIDE COULD HEAR A NOISE COMING FROM THE TIRE. TOOK VEHICLE TO THE SHOP, AND THEY SAID SPRING BROKE AND THE FIXED IT WITH A USED PART. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10125095June 13, 2005
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
REAR COIL SPRING FAILURE (FRACTURE) CAUSING BLOW-OUT OF REAR DRIVER-SIDE TIRE. TEMPORARY LOSS OF CONTROL OF VEHICLE. EXISTING RECALL FOR FRONT COIL SPRING FAILURE, THIS OCCURED ON THE REAR. BOTH REAR SPRINGS AND CUT TIRE REPLACED AT OWNERS EXPENSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10125110June 13, 2005
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE, EQUIPMENT
WE OWN A 1997 MERCURY SABLE. IN JUNE OF 2004 OUR HEATER CORE WENT OUT AND, AS THE CAR WAS UNDER WARRANTY, WAS REPLACED BY A LOCAL CAR DEALERSHIP, HENRY DAY FORD. THE MILEAGE OF THE CAR WAS THEN 60,468. SINCE THEN, WE HAVE HAD TO HAVE THE HEATER CORE REPLACED AN ADDITIONAL 4 TIMES, THE LAST TIME WAS MAY 11, 2005 (MILEAGE 64,995). ON JUNE 7, 2005, ONCE AGAIN, THE HEATER CORE SEEMED TO GO OUT. WE TOOK IT TO HENRY DAY AND THEY INFORMED US THAT THE HEAD GASKET WAS WARPED AND NEEDED TO BE REPLACED. EACH TIME THIS HAS OCCURRED, A STEAM HAS FILLED THE INTERIOR OF THE VEHICLE AND CLOUDED THE WINDOWS, MAKING IT IMPOSSIBLE TO SEE WHERE I AM GOING. IT IS A VERY MALODOROUS STEAM, FULL OF ANTIFREEZE. MY CONCERN IS THAT THIS IS A SAFETY HAZARD. I HAVE SPOKEN TO SEVERAL OWNERS OF FORD TAURUS AND MERCURY SABLE VEHICLES, AND MOST SEEM TO HAVE HAD A SIMILAR PROBLEM WITH MULTIPLE HEATER CORE PROBLEMS. THIS WOULD APPEAR TO BE A FLAW IN THE VEHICLE. I AM CONCERNED THAT IT WILL CAUSE AN ACCIDENT FOR ME, AND I WONDER HOW MANY ACCIDENTS HAVE OCCURRED BECAUSE OF THIS PROBLEM. I AM ALSO CONCERNED ABOUT MY HEALTH AND THE HEALTH OF MY SPOUSE (WHO HAS HEART PROBLEMS). WE HAVE BEEN NAUSEATED AND HAVE HAD CONGESTION AND EVEN SOME MEMORY PROBLEMS THAT SEEM TO OCCUR AFTER INHALING THE STEAM. WE WOULD LIKE INFORMATION ON THE EFFECTS OF INHALING THIS MIXTURE OF WATER AND ANTIFREEZE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10124890June 10, 2005
SEATS:FRONT ASSEMBLY:RECLINER
DT: CONSUMER'S VEHICLE WAS REAR ENDED. WIFE WAS IN PASSENGER SEAT, AND THE SEAT BACK BROKE OF BUCKET ON LEFT OF SEAT, CAUSING WIFE TO TURN SLIGHTLY TOWARD THE DRIVER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10124670June 9, 2005
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
I HAVE A 2002 MERCURY SABLE WITH 54,000 MILES. SUDDENLY & W/O WARNING, MY ALTERNATOR STOPPED WORKING AND DRAINED MY BATTERY. I HAVE HAD 3 FORD PRODUCTS WITH SOME LASTING 160,000 MILES W/O EVER HAVING PROBLEMS WITH ALTERNATORS. I TALKED W/THE CUSTOMER SERVICE REP. AT THE REPAIR SHOP ABOUT HAVING TO REPLACE AN ALTERNATOR ON A 3 YEAR OLD VEHICLE, AND HE INDICATED THAT THEY HAD HAD A FAIRLY LARGE NO. OF MERCURY SABLE & FORD TAURUS REPLACEMENT OF ALTERNATORS. IS THIS A DESIGN DEFECT IN THE ALTERNATORS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10124549June 8, 2005
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
I OWN A 1997 MECURY SABLE. ON 06/07/05 I WAS TRAVELING IN MI ON HIGHWAY 96 EAST BETWEEN GRAND RAPIDS AND LANSING. WHILE CRUISING ALONG AT 70 MPH, THE HOOD ON MY CAR RELEASED, AND SMASHED INTO MY WINDSHIELD CAUSING DAMAGE TO THE WINDSHIELD, HOOD, AND ROOF OF THE CAR. APPARENTLY THE SAFETY CATCH FAILED, WHICH IN TURN CAUSED THE DAMAGE. I SPOKE WITH FORD MOTOR, WHO EXPLAINED TO ME THAT BECAUSE MY VEHICLE WAS OUT OF WARRANTY, THEY WOULD NOT COVER THE DAMAGE. I BELIEVE FORD TO BE LIABLE BECASUE THIS IS NOT A MAINTENANCE ISSUE. THE SAFETY CATCH BY DESIGN IS INTENDED TO PREVENT THESE TYPES OF ACCIDENTS, AND IT SHOULD NEVER FAIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10125801June 8, 2005
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
CONSUMER OWNS A 2000 MERCURY SABLE AND IS ASKING THAT THE RECALL FOR FRONT COIL SPRING FAILURES BE EXPANDED TO INCLUDED THE FRONT AND REAR COIL SPRINGS.*MR THE REAR COIL SPRING IN THE CONSUEMR'S VEHICLE BROKE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10124480June 7, 2005
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
(1) I OWN A MERCURY SABLE, 4 DR. SEDAN [XXX] WITH APPROXIMATELY 35,550 MILES ON IT. LAST WEEK, 06/03/05) WITH NO OBVIOUS CAUSATION (I.E. DID NOT RUN OVER A HUGE POTHOLE OR ROCK/CURB), I BEGAN TO HEAR A RUBBING NOISE FROM THE REAR WHEEL - IT SOUNDED A BIT LIKE A BRAKE SHOE DRAGGING OR A TREE BRANCH STUCK IN THE WELL RUBBING THE TIRE. ON IMMEDIATE ROADSIDE INSPECTION, I COULD NOT SEE ANY OBVIOUS PROBLEM. (2) LATER WHEN I REMOVED THE WHEEL I DETERMINED THAT THE REAR COIL SPRING HAD BROKEN OR SLIPPED DOWN OVER THE LOWER RETAINING CUP AND A SHARP END OF THE COIL WAS PROTRUDING OUT FROM UNDER THE RETAINING CUP AND IT WAS CUTTING A NEAT GROOVE IN THE SIDEWALL OF MY TIRE. THE TIRE HAD NOT YET LOST PRESSURE BUT WOULD HAVE IN A VERY FEW MILES WITH POTENTIALLY DISASTROUS CONSEQUENCES. (3) I CONTACTED THE CUSTOMER SERVICE LINE FOR FORD MOTOR CO. ON 06/06/05 AND 06/07/05 AND SPOKE TO A REPRESENTATIVE AND A SUPERVISOR AND THEY REQUIRED THAT I HAVE THE CAR INSPECTED BY A DEALERSHIP WHICH I DID. AFTER HAVING THE DEALERSHIP VERIFY THE PROBLEM (FRACTURED RIGHT REAR COIL SPRING) THEY REFUSED TO OFFER ME ANY ASSISTANCE IN THE REPAIRS AND WOULD SAY ONLY THAT THE RECALL (2000 MERCURY SABLE GS NHTSA RECALL ID NUMBER: 04V332000 RECALL DATE: JUL 15, 2004 COMPONENT: SUSPENSION:FRONT:SPRINGS:COIL SPRINGS) COVERED ONLY THE FRONT SPRINGS AND THAT THE VEHICLE IS UNSAFE TO OPERATE WITHOUT REPAIRS. I AM TAKING THE VEHICLE TO MY LOCAL TECHNICIAN FOR REPLACEMENT OF BOTH SPRINGS WITH NON-FORD MOTOR COMPANY, AFTER MARKET PARTS. I WILL HAVE THEM RETAIN THE OLD PARTS AND WILL BE PLEASED TO MAKE THESE AVAILABLE TO YOU FOR INSPECTION. UPDATED 07/27/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10124495June 7, 2005
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
I TOOK BY VEHICLE TO A TIRE RETAILER TO HAVE ALL FOUR TIRES REPLACED. WHEN THE MECHANIC REMOVED THE WHEELS HE FOUND THE LEFT REAR COIL SPRING HAD FRACTURED IN THE FIRST ACTIVE COIL ABOVE THE LOWER SPRING SEAT. THE FRACTURED END OF THE COIL SPRING REMAINED CAPTURED IN THE LOWER COIL SPRING SEAT SO THAT THERE IS NO CONTACT (YET) BETWEEN THE TIRE AND THE FRACTURED COIL SPRING. THE NATURE OF THE FRACTURE IS SUCH THAT CORROSION IS DEEMED THE SOURCE OF FAILURE. THE SERVICE CENTER MANAGER REFERRED ME TO BY LOCAL VEHICLE DEALERSHIP. IN FACT, THE SERVICE MANAGER TOLD ME MINE WAS THE "THIRD COIL SPRING FAILURE IN THE PAST MONTH" THAT HE'D SEEN ON 2000 FORD TAURUS/MERCURY SABLES, ONE OF THEM FROM HIS OWN FLEET! I UNDERSTAND THERE IS AN EXISTING RECALL CAMPAIGN, MANUFACTURER RECALL NUMBER 04V332000 , DESCRIBING DEFECTIVE FRONT COIL SPRINGS FOR THIS VEHICLE. THE FAILURE MODE DESCRIBED IN THE RECALL AND IN NHTSA INVESTIGATION PE 04-044 IS THE SAME MODE OF FAILURE DESCRIBED IN THIS COMPLAINT FOR THE REAR COIL SPRINGS. TO THE BEST OF MY KNOWLEDGE THOUGH, THERE HAS NOT YET BEEN ANY RECALL ISSUED TO ADDRESS THE DEFECTIVE REAR COIL SPINGS OF THIS VEHICLE. AS I WRITE THIS I AM ATTEMPTING TO ARRANGE A SERVICE APPOINTMENT WITH MY LINCOLN-MERCURY DEALER TO HAVE THE ALL THE CAR'S COIL SPRINGS REPLACED, HOPEFULLY UNDER WARRANTY. AT THE VERY LEAST I RECOMMEND NHTSA RE-OPEN INVESTIGATION PE 04-044 AND EXAMINE REAR COIL SPRING FAILURE FOR THE SAME VEHICLES (1999-2000 FORD TAURUS/MERCURY SABLE). CONSEQUENCES FOR REAR COIL SPRING FAILURE ARE THE SAME AS FOR FRONT COIL SPRING FAILURE, DESCRIBED IN RECALL 04V332000: "TIRE MAY RUPTURE RESULTING IN A RAPID AIR LOSS, WHICH COULD RESULT IN A CRASH." DON'T HESITATE TO CONTACT ME SHOULD YOU NEED ADDITIONAL INFORMATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10124290June 6, 2005
SUSPENSION:REAR:SPRINGS
THE DEALER SAID THAT HE WILL PUT FRONT SHIELDS AROUND THE FRONT SPRINGS BECAUSE THE SPRING BREAKS AND PUNCHES THE FRONT TIRE. CONSUMER COMPLAINED THAT THE REAR SPRING BROKE AND PUNCHED THE REAR TIRE. DEALER SAID THERE WAS NO COVERAGE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10123717June 1, 2005
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
THE CAR HAD A NOISE IN THE REAR SOUNDED LIKE A LOSE PIPE WAS WAITING TO HAVE THE CAR LOOK AT. SOME DAYS LATER ALL OF A SUDDEN ONE DAY THE SPRING MUST HAVE MOVED AND FLATTENED THE TIRE. INSTALLED THE SPARE TIRE AND DROVE TO THE DEALER TURNS OUT THAT BOTH REAR COIL SPRINGS WERE BROKEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10122437May 30, 2005
UNKNOWN OR OTHER
THE PROBLEM STARTED WITH THE SMELL OF SOMETHING BURNING COMING THROUGH THE AIR VENTS. THIS HAPPENS ONLY ON OCASSION AND WHEN THEN VEHICLE SLOWS DOWN OR IS STOPED. I RECENTLY HAVE SEEN SMOKE COMING FROM THE VENTS WITH THE SMELL. AND MORE RECENTLY SMOKE COMING FROM UNDER THE HOOD. UPON INVESTIGATION I COULD NOT SEE ANY BURNING OR SMOKE. THE DEALER SO FAR HAS NOT BEEN ABLE TO FIND THE PROBLEM I'M AFRAID IT MAY LEAD TO A CAR FIRE OR HEALTH PROBLEMS FROM THE POLLUTED AIR ENTERING THE VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10122397May 29, 2005
SUSPENSION:FRONT:STABILIZER BAR
EVENT LEADING UP TO FAILURE: NORMAL DRIVING CONDITIONS (38,000 MILES) FAILURE: SUSPENSION--LINKAGE BECOMES LOOSE PREMATURELYAND RATTLES. HANDLING BECOMES LOOSE PRESENTING A SAFETY HAZARD. WHAT WAS DONE TO CORRECT FAILURE: 1 CAR HAD LINKAGE REPLACED. 1 CAR IS STILL IN NEED OF REPAIR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10122358May 27, 2005
SUSPENSION:REAR
SEPARATION OF REAR COIL PART OF REAR SUSPENSION SYSTEM STRUT ASSEMBLY. THIS VEHILCE HAD A RECALL FOR THE SHEILD TO PREVENT THIS SITUATION ON THE FRONT SUSPENSION. NOW I HAVE THE REAR GIVE WAY. VEHICLE ONLY HAS 16,000 MILES ON IT AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10121872May 23, 2005
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS, SUSPENSION:REAR:SPRINGS
DT: THERE WAS A RECALL ON THE FRONT SPRINGS, AND THEY LATER TOLD HIM THERE WAS A PROBLEM WITH THE REAR SRPINGS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10117670May 23, 2005
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
GOT INTO VEHICLE AND HEARD A SUDDEN SNAPPING NOISE. VEHICLE WAS PARKED IN THE DRIVEWAY AND THE LEFT FRONT COIL SPRING SHEARED OFF. DRIVER CONTACTED THE DEALER FOR APPOINTMENT. *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10121801May 21, 2005
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
MY 2002 MERCERY SABLE HAD CORRODED SPRINGS WHICH BROKE. I HAD TO PAY $449.77 TO REPAIR THE CAR AND COULD NOT GET REIMBURSEMENT BECAUSE THERE WAS NOT RECALL ON THE 2002. THIS APPEARS TO BE THE SAME PROBLEM THAT OCCURRED WITH THE 2001 MODEL .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10121462May 19, 2005
AIR BAGS:SIDE/WINDOW
2003 MERCURY SABLE STATION WAGON RAN OFF THE ROAD INTO A STONE LINED DITCH. THE PASSENGER AIR BAG DEPLOYED BUT THE DRIVER'S SIDE AIR BAG DID NOT.*MR..... ON APRIL1, 2005 WHILE DRIVING WITHIN THE SPEED LIMIT VEHICLE RAN OFF THE ROAD INTO A ROCK LINED DITCH. UPON IMPACT, DRIVER'S SIDE AIR BAG FAILED TO INFLATE. DRIVER SUSTAINED CHEST PAINS AND NUMEROUS BURNS. DRIVER WAS IN PAIN FOR ABOUT 4 WEEKS. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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