Mercury Sable Complaints

5,381 consumer complaints on file.

#10148881January 27, 2006
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
BRAKE AND ACCELERATOR PEDALS ON -2001 MERCURY SABLE WAS CHECKED IN AUGUST 2003 WITHOUT FINDING ANY PROBLEM WITH THE CAR. I HAD JUST BOUGHT THE CAR A COUPLE OF MONTHS PRIOR. I INFORMED THE DEALER (ROUNDTREE-MOORE) THAT I WANTED TO WAIT UNTIL LATER FOR THIS BECAUSE IF THIS IS A CERTIFIED CAR THEN IT WANT SHOW ANY THING UNTIL LATER,AND I WANTED TO KNOW THAT I COULD BRING THE VEHICLE BACK WITHOUT A CHARGE TO REPAIR. NOW I'M BEING TOLD THERE WILL BE A SERVICE CHARGE TO REPAIR AND A DIAGNOSTIC FEE OF $90.00. I GOT A DIAGNOSTIC FROM AN INDEPENDENT MECHANIC WHICH THEY WILL NOT ACCEPT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10148590January 25, 2006
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
PUT CAR IN REVERSE AND HEARD A LOUD BANG. THOUGHT THAT HIT SOMETHING, BUT WHEN LOOKING DIDN'T SEE ANYTHING WRONG. THEN STARTED HEARING A NOISE IN REAR PASSENGER SIDE WHEEL. DROVE CAR TO SERVICE DEPARTMENT, AND THEY SHOWED HER THE BROKEN COIL AND THE INSIDE OF TIRE THAT HAD BEEN GOUGED OUT DOWN TO THE STEEL BELT. HAD TO HAVE THE COIL REPLACED ON BOTH WHEELS BECAUSE THE OTHER SIDE WAS ABOUT TO SNAP ALSO. HAD TO BUY A NEW TIRE TO REPLACE THE RUINED ONE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10148041January 18, 2006
VEHICLE SPEED CONTROL
DT*: THE CONTACT STATED WHILE DRIVING IN STOP AND GO TRAFFIC, THE VEHICLE LURCHED FORWARD WITHOUT PRIOR WARNING. ALTHOUGH BRAKE PRESSURE REMAINED CONSTANT, THE VEHICLE CONTINUED FORWARD MOTION. THE VEHICLE GENTLY TAPPED ANOTHER VEHICLE ON THE REAR BUMPER. THE DRIVER TURNED OFF THE KEY IN THE IGNITION AND THE VEHICLE STOPPED. THERE WAS DAMAGE TO THE SABLE'S BUMPER, GRILL AND HEADLIGHTS. NO PHYSICAL INJURIES WERE SUSTAINED. THE POLICE WERE ON THE SCENE AND A REPORT WAS TAKEN. THE VEHICLE WAS SEEN BY A DEALER. A DIAGNOSTIC TEST WAS PERFORMED, BUT THE TEST DID NOT DETECT ANY FAILURE CODES. UPON FURTHER INSPECTION BY THE SERVICE DEPARTMENT, THE THROTTLE PLATE AND AIR MOTOR WERE CARBONATED AND IT WAS SUSPECTED THAT THIS POSSIBLY CAUSED THE THROTTLE TO STICK CAUSING THE SUDDEN ACCELERATION. *NM UPDATED 2/13/2006 - *NM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10147883January 17, 2006
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
DT*: THE CONTACT STATED WHEN PULLING OUT OF THE DRIVEWAY, THE LEFT FRONT COIL SPRING FRACTURED AND PUNCTURED THE TIRE. THERE IS A NHTSA RECALL, # 04V332000, REGARDING THE FRONT COIL SPRING. THE VEHICLE HAS THE SAME PROBLEMS AS INDICATED IN THE RECALL; HOWEVER IT IS NOT INCLUDED IN THE RECALL DUE TO THE VIN. THE VEHICLE WAS TOWED TO THE DEALERSHIP FOR REPAIRS. *NM UPDATED 2/7/2006 - *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10147820January 15, 2006
TIRES:TREAD/BELT
TIRE/TREAD SEPARATION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10147399January 11, 2006
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
WHILE DRIVING ON A BUSY TOLL WAY I HEARD SOME STRANGE NOISES -- A LOUD BANGING AND SCRAPING OR RUBBING. IN LESS THAN A MINUTE, MY RIGHT REAR TIRE BLEW OUT. I PULLED TO THE SHOULDER TO CHANGE THE TIRE. WHEN I REMOVED THE TIRE, IT HAD A GROOVE CUT INTO THE INNER SIDEWALL WITH A PUNCTURE IN THE GROOVE. I EXAMINED THE WHEEL-WELL TO DETERMINE THE CAUSE OF THE DAMAGE AND SAW A PIECE OF THE COIL SPRING STICKING OUT. I TOOK THE CAR DIRECTLY TO THE DEALER WHO INFORMED ME THAT THE COIL SPRING HAD BROKEN AND THAT BOTH REAR SPRINGS NEEDED TO BE REPLACED. I ASKED WHAT WOULD CAUSE THAT AND HE TOLD ME THAT USUALLY IT WAS DUE TO CORROSION. I REMEMBERED THERE HAD BEEN A RECALL ASSOCIATED WITH THE COIL SPRING CORROSION FAILURE BUT THE DEALER INFORMED ME THAT THE RECALL APPLIED ONLY TO THE FRONT SPRINGS (THOUGH SURELY THE FRONT AND REAR SPRINGS WOULD BE MADE FROM THE SAME METAL). HE FURTHER TOLD ME THAT HE WOULD NOT BE ABLE TO GET THE FORD PARTS FOR NEARLY A WEEK BUT HE COULD GET 3RD-PARTY PARTS IMMEDIATELY, THOUGH AT A HIGHER PRICE. I COULD NOT AFFORD TO GO A WEEK WITHOUT MY CAR (AND GIVEN THAT THE FORD PARTS HAD FAILED AT FIVE YEARS WITH ONLY 50000 MILES, PERHAPS A NEW FORD PART WOULDN'T REALLY BE THAT MUCH OF A BARGAIN) SO I OPTED FOR THE AFTERMARKET SPRINGS. THEY REPLACED BOTH SPRINGS WITH THE AFTERMARKET PARTS BUT AFTERWARDS THE CAR DID NOT HANDLE CORRECTLY AND CONTINUED TO MAKE LOUD PERCUSSIVE SOUNDS WHEN GOING OVER EVEN MODEST ROAD IRREGULARITIES. I TOOK THE CAR BACK A FEW DAYS LATER AND THE DEALER INFORMED ME THAT BOTH REAR STRUTS NEEDED TO BE REPLACED, ADDING THAT THEY WERE PROBABLY DAMAGED WHEN THE SPRING BROKE. AFTER THE NEW STRUTS WERE INSTALLED THE CAR SEEMS TO BE MOSTLY BACK TO NORMAL. THE TOTAL FOR ALL REPAIRS WAS AROUND $1000, PLUS I SPENT ANOTHER $120 ON A NEW TIRE AND $70 FOR CAR RENTAL WHILE WAITING ON REPAIRS. I DO NOT HAVE ANY OF THE OLD PARTS AVAILABLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10147352January 10, 2006
ENGINE AND ENGINE COOLING:ENGINE
DT*: THE CONTACT STATED WHILE DRIVING AT LOW SPEEDS DOWN A HILL AND TRYING TO STOP THE VEHICLE STALLED. ALL THE LIGHTS ON THE DASHBOARD ILLUMINATED PRIOR TO THE VEHICLE STALLING. THE BRAKES DID NOT WORK WHEN THIS OCCURRED. THE PARKING BRAKE MUST BE USED TO STOP THE VEHICLE. AN INDEPENDENT REPAIR SHOP HAS BEEN UNABLE TO DUPLICATE THE PROBLEM.*AK UPDATED 1/25/2006 - THE MANUFACTURER INDICATED THERE WERE NOT RECALLS RELATED TO THE FAILURE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10147222January 9, 2006
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
DT*: THE CONTACT STATED WHILE BACKING OUT OF THE DRIVEWAY THE DRIVER'S SIDE FRONT TIRE WENT FLAT. THE VEHICLE WAS TOWED TO THE DEALERSHIP. THE DEALERSHIP DETERMINED THE FRONT COIL SPRING BROKE, PUNCTURING THE TIRE. THE TWO FRONT COIL SPRINGS, AND THE FRONT DRIVER SIDE TIRE WERE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10147167January 7, 2006
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
ABS ACTIVATED AFTER GOING OVER SEVERAL "BUMPS" IN A SERIES AND BRAKES APPLIED LIGHTLY. LIGHTLY BEING AS WHEN SLOWING DOWN IN TRAFFIC FOR A TRAFFIC LIGHT AND STOPPING. ABS LIGHT DID NOT COME ON. HOWEVER, ABS LIGHT HAS SUBSEQUENTLY COME ON. ABS LIGHT DOES NOT NECESSARILY COME ON AGAIN THE NEXT TIME THE VEHICLE IS STARTED. ALSO THE BRAKES CAN APPEAR TO BE FINE UNTIL THE NEXT SERIES OF "BUMPS" IS ENCOUNTERED WHEN DRIVING. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10146996January 5, 2006
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
DT*: THE CONTACT STATED THE BOTH REAR COIL SPRINGS BROKE AND WAS RUBBING AGAINST THE TIRE. THIS OCCURRED WHILE THE CONSUMER WAS PULLING INTO THE DRIVEWAY AT 5 MPH. A NOISE WAS HEARD, AND THE CONTACT REMOVED THE REAR TIRE AND FOUND THE FAILURE. THERE WERE NO PRIOR WARNINGS OF A FAILURE UNTIL THE COIL SPRING BROKE, AND THE NOISE WAS HEARD. THE MANUFACTURER RECOMMENDED THAT THE VEHICLE BE TAKEN TO A LOCAL DEALERSHIP FOR REPAIR. THERE IS AN OPEN INVESTIGATION, NHTSA PE05054 FOR THIS PROBLEM. *AK UPDATED 01/25/06. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10147013January 5, 2006
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
THE FRONT DRIVERS SIDE COIL SPRING FRACUTURED AND CAUSED THE PLASTIC STABILIZER ARM TO BREAK. THE STABILIZER ARM THEN CUT INTO THE TIRE. FORD REPLACED THE COIL AND ARM UNDER MY EXTENDED COVERAGE PLAN BUT REFUSED TO CHANGE THE TIRE. THIS HAPPENED WHILE PULLING OUT OF THE DRIVEWAY IN A SNOW STORM AND THE CAR WAS BACKED INTO THE DRIVEWAY AND TOWED VIA A FLATBED TO THE DEALER. I AM CONVINCED THAT IF IT HAD HAPPENED AT HIGHWAY SPEED THE TIRE WOULD HAVE BLOWN AND IT WOULD HAVE CAUSED MUCH BIGGER PROBLEMS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10146857January 4, 2006
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
DT*: THE CONTACT STATES THERE IS A NHTSA RECALL, CAMPAIGN 04V332000 REGARDING THE FRONT COIL SPRINGS. THE VEHICLE HAS THE SAME PROBLEMS AS INDICATED IN THE RECALL; HOWEVER, IT IS NOT INCLUDED IN THE RECALL DUE TO THE VIN. *AK UPDATED 1/25/2006 - WHILE PULLING OUT OF A DRIVEWAY ONE OF THE TIRES ON THE VEHICLE BLEWOUT. THE TIRE WAS REPLACED WITH THE SPARE AND THE VEHICLE WAS TAKEN TO THE NEAREST GARAGE. IT WAS DETERMINED AT THAT TIME THAT THE COIL SPRING BROKE AND PUNCTURED THE TIRE. THE STRUT AND SWAY BAR WERE ALSO DAMAGED. THE DEALER INFORMED THE CONSUMER THAT A RECALL WAS NOT ISSUED BUT RATHER AN EXTENDED WARRANTY PROGRAM. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10146705January 2, 2006
STRUCTURE
WATER COLLECTED IN THE HEATER BLOWER MOTOR CAUSING IT NEED REPALCEMENT. I HAVE HEARD THIS IS A DESIGN FLAW. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10146273December 28, 2005
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
THE REAR COIL SPRING (DRIVER SIDE) IS BROKEN. PREVIOUSLY I HEARD AN OCCASIONAL SCRATCHING SOUND (MOSTLY IN REVERSE), THEN WHILE DRIVING SOMETHING STARTED DRAGGING. BEFORE I COULD STOP AND CHECK, SOMETHING FELL OFF AND THE DRAGGING NOISE STOPPED. THE CAR WAS SERVICED TODAY (OIL CHANGE) AND ASKED THE MECHANIC TO CHECK TO SEE IF THE CORROSION SHIELDS (SAFETY RECALL) INSTALLED ON THE COIL SPRINGS HAD BECOME LOOSE OR HAD FALLEN OFF. MECHANIC DISCOVERED BROKEN COIL SPRING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10146034December 24, 2005
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
WHILE RESEARCHING ANOTHER PROBLEM ONLINE, I FOUND REFERENCES TO COIL SPRING PROBLEMS FOR OTHER SABLE MODEL YEARS, SO THOUGHT I SHOULD NOTIFY NHTSA MY REAR COIL SPRING BROKE ALSO. WHILE PARKED IN MY GARAGE, THE PASSENGER SIDE REAR COIL SPRING ON MY 1998 MERCURY SABLE WAGON BROKE. INCIDENT DATE IS ESTIMATED, I HAD TO WAIT FOR THE SHOP TO GET THE SPRINGS. BOTH REAR SPRINGS WERE REPLACED APRIL 20, 2005 (I HAVE RECEIPT). *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10145981December 23, 2005
STRUCTURE:FRAME AND MEMBERS
DT: THE CONTACT STATED THERE WAS NHTSA RECALL O CAMPAIGN 98V323000 CONCERNING THE STRUCTURE: FRAME AND MEMBERS. HOWEVER, THE RECALL DID NOT CORRECT THE PROBLEM. THE VEHICLE HAD THE SAME PROBLEMS AGAIN. THE DEALER HAS BEEN CONTACTED. THE VEHICLE HAS NOT BEEN REPAIRED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10146482December 22, 2005
SUSPENSION:REAR:SPRINGS
2002 MERCURY SABLE LEFT REAR COIL SPRING BROKE. *TS THE REAR COIL SPRING FAILURE ALSO CAUSED DAMAGED TO A NEW TIRE AND THE LEFT REAR STRUT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10145738December 20, 2005
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
ON 12/15/2005, I WAS DRIVING MY TWO KIDS TO SCHOOL IN MY 2000 MERCURY SABLE WHEN MY LEFT REAR TIRE (ONLY 5 MONTHS OLD) BLEW OUT. I SWERVED AND CAME TO REST ON A GRASSY MEDIAN. MY KIDS AND I WERE PRETTY SHAKEN UP BUT I MANAGED TO COMPOSE MYSELF TO GET OUT AND CHANGE THE TIRE. AS CARS DROVE RELATIVELY CLOSE TO ME, I MANAGED TO GET THE SPARE ON AND NOTICED THAT MY TIRE HAD A GROOVE CARVED ON THE INSIDE WITH A DEEP PUNCTURE. I SEARCHED TO SEE WHAT HAD CAUSED THIS AND NOTICED THAT THE COIL SPRING WAS BROKEN THE SHARP BROKEN EDGE PROTRUDED OUT. LUCKILY THIS DID NOT INTERFERE WITH THE SMALL SPARE TIRE. I HAVE CALLED MY DEALER (REEDMAN/TOLL) AND THEY TOLD ME THERE WAS NO RECALL ON THE REAR SPRINGS AND THAT IT WOULD BE A FEW DAYS BEFORE THEY COULD GET THE PARTS TO MAKE THE REPAIR. I AM CURRENTLY SHOPPING AROUND TO GET THE BEST PRICE (SO FAR $505.00 TO REPLACE BOTH REAR SPRINGS) I HAVE JUST RESEARCHED THE NHTSA SITE AND WAS APPALLED TO SEE THE NUMBER OF SIMILAR COMPLAINTS THAT HAVE BEEN FILED AND FORD'S UNWILLINGNESS TO CORRECT THE PROBLEM AT THEIR COST. WILL IT TAKE A DEATH OR TWO BEFORE A RECALL WILL BE MADE TO CORRECT THIS? I NOTICED THAT A FORMAL NHTSA INVESTIGATION WAS UNDERWAY AS OF OCTOBER 2005 ON THE REAR COIL SPRING FRACTURES BASED ON 131 COMPLAINTS BUT HAVE NOT BEEN ABLE TO FIND THE OUTCOME OF STUDY. IS IT ONGOING OR HAS A CONCLUSION BEEN REACHED? I WILL SAVE MY OLD PARTS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10145211December 14, 2005
ENGINE AND ENGINE COOLING:ENGINE
2002 SABLE SL -PURCHASED MAY 2005 - W/14,000 MILES- NOV. DROVE ON FREEWAY- EXITED TO RESTAURANT- WITH IN 4 MINUTES OF EXITING CAR FRONT END WAS ENGULFED W/FLAMES REACHING INTO DASH- FIRE DEPT. ON SEEN- WHEN CAR WAS PLACED ON TOW 5 MINUTES LATER CAR STARTED FIRE AGAIN- HAD TO GET FIRE DEPT. AGAIN- ENGINE COMPLETELY MELTED- TOW YARD AND VARSITY DEALER REP. STATED A VERY SUSPICIOUS FIRE SEEING THERE IS ONLY 16,000-17,000 MILES. FORD WILL NOT INVESTIGATE AND REFUSES TO GIVE ME AN ANSWER TO WHY AND HOW I ALMOST DIED IN A SEVERE CAR FIRE - THERE IS NOT MUCH LEFT TO THE VEHICLE- IT IS SITTING AT STU EVANS FORD MERCURY, GARDEN CITY, MICHIGAN- YOUR HELP WOULD BE GREATLY APPRECIATED. I ONLY HAD LIMITED INSURANCE AND COULD NOT AFFORD FIRE AND THEFT FOR I JUST GRADUATED FROM COLLEGE TRYING TO FIND A JOB. 1 WEEK BEFORE THIS INCIDENT I RETAINED A JOB AND NOW HAVE NO VEHICLE. MY MOTHER PURCHASED IT FOR 12,000.00 FOR A GRAD. GIFT FOR ME SO I WOULDN'T HAVE A CAR PAYMENT TO WORRY ABOUT. NOW I HAVE NOTHING. THE CAR WAS RUNNING FINE, NO NOISES OR ANYTHING,. AN OIL CHANGE WAS DONE 4 WEEKS PRIOR TO THE INCIDENT. *NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10145002December 12, 2005
AIR BAGS:FRONTAL
DT: THE CONTACT'S VEHICLE WAS HIT IN THE FRONT AT 50-60 MPH WHILE MAKING A LEFT HAND TURN. UPON IMPACT, THE AIRBAGS DID NOT DEPLOY. THE VEHICLE WAS TOTALED. A POLICE REPORT TAKEN. ALL FOUR PASSENGERS SUSTAINED INJURIES;. THE CONTACT HAD A FRACTURED SPINE, AND THE OTHERS SUSTAINED BRUISING AND WHIPLASH. THE VEHICLE HAS NOT BEEN INSPECTED BY A MECHANIC TO DETERMINE WHY THE AIRBAGS DID NOT DEPLOY. *AK
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0

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