Mercury Sable Complaints

5,381 consumer complaints on file.

#10189471May 2, 2007
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
FRONT DRIVERS SIDE SPRING BROKE ON 2002 MERCURY SABLE WHILE DRIVING 15 MPH ON A FLAT PAVED ROAD IN DRY CONDITIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189239April 30, 2007
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
I OWN A 2001 MERCURY SABLE SEDAN. ON APRIL 26 I WAS DRIVING ON THE HIGHWAY AT APPROXIMATELY 9 MPH WHEN MY REAR PASSENGER TIRE BLEW OUT. I WAS ABLE TO KEEP CONTROL OF THE CAR WITH DIFFICULTY, AND GET IT TO THE SIDE OF THE ROAD. UPON HAVING THE CAR INSPECTED BY A MECHANIC, IT WAS FOUND THAT THE REAR PASSENGER SIDE BOOT HAD BROKEN AND THE COIL SPRING HAD PIERCED MY TIRE. I HAD THE 2 FRONT BOOTS AND SPRINGS REPLACED ON JANUARY 10, 2006 BECAUSE THE SAME THING HAPPENED TO THE DRIVER SIDE FRONT COIL AND BOOT. I FOUND OUT AT THAT TIME THAT THIS WAS A RECALLED PROBLEM. UPON CALLING THE FORD DEALERSHIP ON APRIL 27 TO NOTIFY THEM, I WAS INFORMED THAT THIS IS A "FREQUENT PROBLEM WITH THE TAURUS AND SABLES, BUT THERE IS NO RECALL FOR THE BACK COIL SPRINGS". I THEN NOTIFIED THE FORD MOTOR COMPANY AND WAS INFORMED THAT WHAT THE DEALER TOLD ME WAS TRUE. THIS COULD HAVE BEEN A FATALITY. THE PUBLIC SHOULD BE MADE AWARE THAT NOT JUST THE FRONT COILS ARE AN ISSUE. THE CAR IS HAVING BOTH REAR SPRINGS REPAIRED AT A COST OF APPROXIMATELY $470.00 THIS DOES NOT INCLUDE THE COST OF REPLACING THE DESTROYED TIRE WHICH WILL COST AN ADDITIONAL $85.00. THANK YOU. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189191April 29, 2007
VISIBILITY:WINDSHIELD, ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
WATER LEAKED THROUGH WINDSHIELD COWL ONTO THE PASSENGER FLOOR BOARD AND CAUSING BLOWER FAN MOTOR TO SHORT OUT. FORD ADMITS THIS MANUFACTURING DEFECT IN TSB 04-15-3. HAS CAUSED ME RESPIRATORY ISSUES DUE TO BUILD UP OF MOLD IN DASH AND CARPETING. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10189199April 29, 2007
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
I PULLED OUT OF MY DRIVEWAY AND HEARD A LOUD BLOW. NOT TO MY SUPRISE ANOTHER ISSUE WITH MY CAR. MY LEFT REAR TIRE WAS SLICED ON THE INSIDE ALL THE WAY AROUND FROM THE BROKEN REAR COIL SPRING. I AM GLAD I WASN'T ON THE TOLLWAY WITH MY THREE CHILDREN. WILL SAVE PARTS AND WILL NOT FIX DUE TO PAYING MORE FOR THE PARTS THAN THE CAR IS WORTH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189167April 28, 2007
STRUCTURE:FRAME AND MEMBERS
CORROSION-RELATED DETERIORATION IN 1989 MERCURY SABLE RESULTED IN DETACHMENT OF SUB-FRAME REAR PLATE NUT AND BOLT PULLING THROUGH. SYMPTOMS AS DESCRIBED IN RECALLS 93V106002 AND 98V-323/98S36. ADVISED BY FORD DEALER THAT THESE RECALLS DO NOT APPLY TO MY VIN AND ARE LIMITED TO EASTERN US STATES. HOWEVER 98V-323 STATES THAT VEHICLES WITH THESE SYMPTOMS ARE TO BE REPAIRED FREE BY DEALERS. NO ACCIDENT/INJURY HAS OCCURRED AND THE VEHICLE IS SCHEDULED FOR REPAIR ON MONDAY APRIL 29 2007. I NEED TO KNOW IF THE RECALL WILL BE EXTENDED TO COVER MY VEHICLE REPAIR AND IF NOT, WHY NOT. SALT IS USED EXTENSIVELY IN UT FOR SNOW AND ICE CONTROL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189083April 27, 2007
VISIBILITY:WINDSHIELD, ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
TL*THE CONTACT OWNS A 2003 MERCURY SABLE. THE CONTACT STATED THAT THE WINDOWS FOGGED UP AND THE DEFOGGER FAILED TO ACTIVATE. THE DRIVING VISIBILITY WAS REDUCED AS A RESULT. PRIOR TO THE DEFOGGER FAILING THE CONTACT NOTICED WATER ON THE DRIVER'S SIDE FLOOR. THE VEHICLE WAS STILL HAVING THIS FAILURE, AND VEHICLE HAS NOT YET BEEN INSPECTED BY THE DEALER. THERE WAS RECALL # 03V087000 CONCERNING VISIBILITY:WINDSHIELD, BUT THE CONTACTS VEHICLE WAS NOT INCLUDED. THE CURRENT MILEAGE IS 42,000, AND FAILURE MILEAGE WAS 40,500. *AK THE CONSUMER STATED THE FAN MOTOR CAUSED BY CONSISTENT WATER INTRUSION INTO THE VENT. THE CONSUMER PROVIDED A COPY OF THE REPAIR INVOICE AND RECEIPT. UPDATED 07/06/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189073April 26, 2007
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
I WOULD LIKE TO ADD MY NAME TO THOSE WHO HAVE EXPERIENCED BREAKING OF THE REAR COIL SPRINGS ON THE 2000 SABLE. I SEE THERE ARE A NUMBER OF OTHER COMPLAINTS, BUT DO NOT SEE WHERE THERE HAS BEEN ANY RECALL ON THOSE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188810April 25, 2007
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
MY WIFE WAS DRIVING HOME FROM THE HAIR DRESSER WHEN SHE HEARD A NOISE UNDER OUR 2001 SABLE THAT SHE NEVER HEARD BEFORE. SHE THEN CALLED TO TELL ME THE TIRE WAS GOING FLAT. WHEN I GOT HOME FROM WORK I TRIED TO PUT AIR IN THE TIRE AND IT WOULD NOT HOLD ANY AIR. I PULLED THE TIRE OFF TO TAKE IT TO GET REPAIR AND I NOTICED THAT THE TIRE HAD BEEN DAMAGED BEYOND REPAIR, I HAD JUST BROUGHT ALL NEW TIRES TWO WEEKS PRIOR. AFTER GETTING THE TIRE REPLACED I PUT IT BACK ON AND WENT TO SPIN THE TIRE AROUND AS I REINSTALLED THE LUG NUTS AND IT WOULD NOT MOVE. I THEN PULLED THE TIRE BACK OFF AND FOUND THAT THE RIGHT REAR COIL SPRING HAD BROKEN AND THAT'S WHAT DAMAGED THE TIRE BEYOND REPAIR. I CALLED FORD MOTOR CUSTOMER ASSISTANCE BECAUSE I KNEW OF THE FRONT RECALL BUT I WAS TOLD THEY FORD MOTOR COMPANY WERE NOT DOING ANYTHING ABOUT THE REAR SPRINGS BECAUSE IT WASN'T IN THE RECALL. I THEN TOOK PICTURES OF THE BROKEN SPRING AS THE CAR WAS JACKED UP IN MY GARAGE BECAUSE I NEED TO CUT THE PORTION OF SPRING THAT WAS STICKING OUT SO I COULD PUT THE NEW TIRE ON SO I COULD DRIVE THE CAR TO THE REPAIR SHOP. AS IT TURNED OUT THE LEFT REAR COIL SPRING WAS ALSO BROKEN BUT IT WAS BROKEN AT THE TOP ON THE LEFT HAND SIDE. I HAD THE CAR REPAIR AT T.C. AUTO SERVICE IN ANN ARBOR AND THEY HAVE SEEN MORE THEN JUST MINE. TO MAKE A LONG STORY SHORT I THINK THIS IS BULL THAT FORD/MERCURY KNEW THEY HAD A PROBLEM AND WOULD ONLY COVER THE FRONT SPRINGS BY PUTTING A SPRING PROTECTOR ON THE FRONT SPRING TO PREVENT IT FROM DAMAGING THE TIRE WHEN IT FAILED. I HAVE BOTH REAR STRUTS AND COIL SPRING ASSEMBLY. I HAD THEM CHANGED AS ASSEMBLY NOT JUST THE COILS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188826April 25, 2007
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
DRIVING OUR 2001 SABLE ONE DAY THE CHECK ENGINE LIGHT CAME ON WHEN WE WERE STOPPED AT A RED LIGHT. AS THE LIGHT TURNED GREEN I ACCELERATED AND THE CAR DID NOT MOVE ACCORDING TO THE PRESSURE I WAS PUTTING ON THE GAS PEDAL. THE LIGHT STOPPED FLASHING AND THE CAR RAN FINE. THIS WOULD HAPPEN FROM TIME TO TIME AND IT GOT TO A POINT WERE I TOOK THE UNIT TO A MERCURY DEALERSHIP TO HAVE IT CHECKED OUT AND THEY STATED IT HAD A MIS-FIRE ON THE NUMBER 4 CYLINDER AND THEY WOULD HAVE TO REPLACE THE CYLINDER HEAD AT A COST OF 2K ONE HEAD ONLY. I DID SOME ASKING AROUND AT FORD AND FOUND OUT THAT THERE WERE SOME VALVE ISSUES WITH THE 3.0L DOHC 24 V . I LOOKED INTO THE DEALER PROCESS OF CHANGING ONLY ONE HEAD AND I WAS TOLD THAT WOULD NOT BE THE SMART THING TO DO. I FINALLY TOOK THE CAR IN TO CONFIRM WHAT THE DEALER HAD SAID AND TO GET IT FIXED. I TOOK THE CAR TO T.C. AUTO SERVICE IN ANN ARBOR AND HE CONFIRMED I HAD A LEAK DOWN PROBLEM ON NUMBER 4 CYLINDER EXHAUST VALVE. THE ENGINE HAD TO BE REMOVED FROM THE CAR AND I HAD BOTH HEADS REWORKED NEW VALVE GUIDE AND SEATS ALONG WITH REPLACING THE VALVES ON NUMBER 4 CYLINDER. I HAVE THE DAMAGED VALVES RETURNED TO ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188701April 24, 2007
SUSPENSION:REAR:SPRINGS:COIL SPRINGS, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE, SUSPENSION:FRONT:MACPHERSON STRUT
TL* THE CONTACT OWNS A 2000 MERCURY SABLE. THE VEHICLE HAD THE SAME FAILURES AS MENTIONED IN THE RECALL REGARDING 2000 MERCURY SABLES. THE ONLY DIFFERENCE WAS THAT THE REAR COIL SPRING FAILED AND PUNCTURED THE TIRE WHILE DRIVING AT 35 MPH. AN UNUSUAL NOISE WAS HEARD BEFORE THE TIRE WAS PUNCTURED. FORD STATED THAT NOTHING COULD BE DONE BECAUSE THE RECALL APPLIED ONLY TO THE FRONT COIL SPRINGS. THE SERVICE DEALER REPLACED THE FAILED SPRINGS WITH ONES FROM THE MANUFACTURER, AND STATED THAT THE NOISE WAS DUE TO THE MUFFLER BAFFLE. ALSO, THE DEALER MENTIONED THAT FORD WAS IN THE PROCESS OF DEVELOPING A DIFFERENT TYPE OF SPRING THAT HAS NOT YET BEEN RELEASED. THE CURRENT MILEAGE IS 39,798 , AND FAILURE MILEAGE WAS 39,700. *AK THE CONSUMER STATED THAT THE VEHICLE WAS TAKEN TO ANOTHER DEALER WHO THEN REPLACED THE STRUTS AND THAT SOLVED THE PROBLEM. UPDATED 06/09/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188739April 24, 2007
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
MY 2002 MERCURY SABLE SEDAN WAS PARKED. THE CAR WAS STARTED AND PUT IN TO REVERSE. THE LEFT FRONT COIL SPRING BROKE AND PUNCTURED THE TIRE. AAA WAS CALLED. THEY TOLD ME THAT THE VEHICLE WAS NOT DRIVABLE BECAUSE OF THE BROKEN COIL SPRING. I HAD IT TOWED TO A FORD DEALERSHIP. THEY REPAIRED BOTH FRONT COIL SPRINGS, AS RECOMMENDED. THIS VEHICLE HAS HAD RECALLS IN 1999, 2000, 2001 FOR FRONT COIL SPRING FAILURES DUE TO INSUFFICIENT CORROSION PROTECTION OF THE SPRINGS. I CALLED FORD MOTOR COMPANY FOR RESOLUTION OF THIS MATTER. THE CUSTOMER SERVICE REP SAID THAT THERE WERE NO RECALLS ON THE 2002 MODEL. HE DENIED KNOWLEDGE OF AND PREVIOUS MODEL YEAR RECALLS FOR THIS TYPE OF FAILURE. FORD WILL NOT REFUND ME FOR MY REPAIR COSTS. FORD'S MANUFACTURER'S CAMPAIGN NUMBER FOR THIS PROBLEM IS 04S17. THIS FAILURE COULD HAVE RESULTED IN A SERIOUS ACCIDENT. I HAVE ANOTHER 2002 SABLE AND I AM VERY CONCERNED FOR THE SAFETY OF THIS VEHICLE. FORD WILL NOT STAND BEHIND THEIR DEFECTIVE PRODUCT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188227April 18, 2007
STRUCTURE, EQUIPMENT:APPLIANCE:AIR CONDITIONER
FIRST THE FRONT PASSENGER SIDE LEAKED WATER DURING RAIN STORMS. I HAD THAT FIXED LAST FALL. NOW THE A/C BLOWER MOTOR NEEDS REPLACEMENT, AND IT WAS TOLD TO ME THAT THESE TWO REPAIRS ARE RELATED. THE COST FOR THE 2001, SABLE IS $2500 IN REPAIRS. FORD NEEDS TO FIX THIS PROBLEM. RECALL #03V087000 AND OTHER COMPLAINT #10184014. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188282April 18, 2007
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
I HAVE A 2002 MERCURY SABLE WITH 17000 . I OWN IT SINCE 20000. I NOTICED THAT IT WAS A LITTLE LOW IN THE BACK. SO I THOUGHT WELL IT HAS SOME MILES SO THE SPRINGS AND STRUTS WERE WORE OUT. I BOUGHT NEW FORD STRUTS AND COILS FOR THE REAR. I DROPPED THE CAR OFF AT THE SHOP ON 4-17-7. THEN I GET A CALL AT 7:00 PM SAYING THAT BOTH OFF THE COILS ARE BROKE. SO I WENT TO PICK THE CAR UP, AND HE SAID THAT HE HAD NEVER SEEN THIS IN 43 YEARS OF WORKING ON CARS. SO THE MECHANIC PUT THE SPRINGS IN A BOX SO I COULD SAVE THEM IN CASE OF A RECALL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187794April 13, 2007
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
TL*- THE CONTACT OWNS A 2002 MERCURY SABLE. HE NOTICED THE FRONT DRIVER'S SIDE TIRE WAS FLAT DUE TO A PUNCTURE BY THE COIL SPRING. THE DEALER HAD NOT INSPECTED THE VEHICLE TO DETERMINE THE REASON FOR THE FAILURE. RECALL # 04V332000 CONCERNED THE COIL SPRING, BUT THE 2002 MODELS WERE NOT INCLUDED. THE CONTACT FELT THAT THIS VEHICLE SHOULD BE INCLUDED AS PART OF THE RECALL. THE VEHICLE CURRENTLY HAD 69,000 MILES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187514April 10, 2007
SUSPENSION:FRONT
LEFT FRONT &LEFT REAR COIL SPRING BROKE. DEALER REPLACED, GAVE ME A HARD TIME ABOUT REPLACING THE TIRE THAT WAS DESTROYED. I THINK THE OTHER 2 SPRINGS SHOULD BE REPLACED , AND SHIELDS PUT ON ALL 4 WHEELS IN CASE IT HAPPENS AGAIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187202April 6, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
TL*THE CONTACT OWNS A 2005 MERCURY SABLE. WHILE DRIVING 70 MPH AND ATTEMPTING TO ENGAGE THE BRAKES THE LEFT REAR BRAKES LOCKED. THE WEATHER WAS NOT A FACTOR. THE REAR BRAKES LOCKED ON 3 OCASSIONS. THE FAILURE MILEAGE WAS 35,000. THE CURRENT MILEAGE WAS 37,291. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187014April 4, 2007
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
MY HUSBAND WAS DRIVING MY 2002 MERCURY SABLE AT A LOW RATE OF SPEED IN OUR NEIGHBORHOOD WHEN THE FRONT COIL SPRING BRIOKE. I WAS ADVISED BY FORD THAT I NEED TO REPLACE THE STRUT AND TIRE. I HAVE ABOUT 67,000 MILES ON MY VEHICLE. I WAS ALSO INFORMED BY FORD THAT THIS PART IS NOT COVERED UNDER MY WARRANTY, AND MY MECHANIC FOUND THAT THERE ARE NO RECALLS. MY MECHANIC ADVISED ME THAT HE IS SEEING MORE AND MORE OF THIS PROBLEM. I DO NOT BELIEVE THAT THIS SHOULD HAVE BROKEN BECAUSE OF THE SERIOUS SAFETY ISSUE. I NORMALLY DRIVE ON THE HIGHWAY AND BELIEVE THAT IF I HAD BEEN DRIVING TOO OR FROM WORK, I WOULD HAVE BEEN INJURED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186717April 2, 2007
SUSPENSION:REAR:SPRINGS
REAR SPRING BROKE ON 2001 MERCURY SABLE-4 DR. SEDAN. CAR SAT IN UNHEATED GARAGE FOR 1 WEEK WHILE ON VACATION. TEMPERATURE IN GARAGE APPROX. 30 DEGREES. WHEN VEHICLE USED FIRST TIME AFTER VACATION ON JAN. 3, 2007, WHILE BACKING OUT OF GARAGE, HEARD LOUD NOISE OF SOMETHING BREAKING OR POSSIBLY BEING RUN OVER. STOPPED VEHICLE TO CHECK FOR ANYTHING BEHIND OR UNDER VEHICLE. FOUND NOTHING. CONTINUED TO DRIVE VEHICLE TO WORK, APPROX. 25 MILES WITHOUT FURTHER INCIDENT. NOTICED UPON RETURN HOME THAT EVENING THAT VEHICLE WAS SETTING LOW AT REAR OF VEHICLE. I DID NOT TAKE TO A DEALERSHIP UNTIL APRIL 2, 2007. USED ANOTHER VEHICLE FOR TRANSPORTATION. WIFE USED THIS VEHICLE ONLY AS NEEDED UNTIL THE DEALERSHIP VISIT THIS MORNING. WAS INFORMED OF THE BROKEN REAR SPRING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186777April 2, 2007
UNKNOWN OR OTHER
I HAVE A MERCURY SABLE 2002 WHICH LEAKS WATER OUT OF THE BLOWER MOTOR ONTO THE PASSENGER FLOOR BOARD, ALSO MAKING THE BLOWER MOTOR SQUEAL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186658April 1, 2007
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS, SUSPENSION:REAR:SPRINGS:COIL SPRINGS
FRONT AND REAR COIL SPRINGS BROKE ON 2002 MERCURY SABLE. BOTH BREAKS OCCURED WITHIN 10 DAYS OF THE OTHER. BOTH CAUSED BLOWOUT OF TIRES. I HAVE REPLACED THE FRONT TIRE AND COIL SPRING. I WILL HAVE TO REPLACE THE REAR COIL SPRING AND TIRE NEXT WEEK. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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