Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#871652September 27, 2000
TIRES
ORIGINAL EQUIPMENT ON A MERCURY, MOUNTINEER 2000, P235/75R15 DOT E4027477. WHILE DRIVING CAN FEEL, AND HEAR/ FEEL A BUMPING NOISE COMING FROM THE TIRE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#871691September 27, 2000
TIRES:TREAD/BELT
PE 00 020/TIRE TREAD SEPARATION: WHILE PARKED, NOTICED FRONT TIRES SHOWED SIGN OF TREAD SEPARATION FROM TOP OF TIRE, WHERE TREAD MEETS. TIRES MOUNTED ON A 1997 MERCURY, MOUNTAINEER; ORIGINAL EQUIPMENT, P235/75R15, DOT# W2HL. FIRESTONE WAS NOT NOTIFIED AT THIS TIME. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#732589September 26, 2000
TIRES
----- ORIGINAL MESSAGE ----- FROM: TOM STANGL [email protected] TO: [email protected]; [email protected]; [email protected]; [email protected] SENT: FRIDAY, SEPTEMBER 15, 2000 1:50 AM SUBJECT: FIRESTONE WILDERNESS AT BLOWOUT INQUIRY > ON JUNE 29, 2000, WHILE DRIVING FROM ST. PAUL, MINNESOTA TO DULUTH, I EXPERIENCED A BLOWOUT ON I35. MANY CARS WERE ON THE ROAD AT THE TIME, HOWEVER I WAS ABLE TO MANEUVER TO THE SIDE OF THE ROAD SAFELY AND CHANGE THE TIRE. THERE WAS NO DEBRIS IN THE ROAD AND NO OTHER CARS EXPERIENCED PROBLEMS AROUND ME. I DROVE TO A DULUTH FIRESTONE DEALER AND HAD THE TIRE REPLACED. UPON EXAMINING THE TIRE, THEY COULD NOT FIND A PUNCTURE. THE TIRE WAS TORN UP FROM THE HIGHSPEED FREEWAY INCIDENT AND MANEUVERING TO THE SIDE. THE TIRE WAS LOCATED ON THE PASSENGER REAR. THE RIM WAS NOT DAMAGED AND I PURCHASED A MATCHING TIRE FROM FIRESTONE. ATTACHED IS A LINE ITEM FROM MY MASTERCARD FOR YOUR REFERENCE. THE TIRES ARE WILDERNESS AT BRAND ON A 1999 MERCURY MOUNTAINEER WITH DOT CODE W2HL. THE TIRES HAD 13,590 MILES ON THEM AT THE TIME OF THE INCIDENT. I AM VERY CONCERNED THAT THIS INCIDENT IS TIED TO THE PROBLEMS CURRENTLY BEING EXPERIENCED BY OTHERS LEADING TO THE RECALL OF THIS LINE OF FIRESTONE TIRES. CURRENTLY THIS INCLUDES DOT CODE VDHL. I WOULD APPRECIATE YOUR COMMENTS ON THE EXPANSION OF THE RECALL TO INCLUDE MY TIRES NOW THAT IT APPEARS I HAVE EXPERIENCED THE SAME PROBLEM AS OTHERS WITH MORE SEVERE CONSEQUENCE. REGARDS, TOM STANGL WHITE BEAR LAKE, MN 06/29 FIRESTONE 00016918 DULUTH MN $111.50. *AK (DOT NUMBER: W2HL TIRESIZE: P235/75 R1)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#871561September 26, 2000
TIRES:SIDEWALL
PE 00 020/TIRE TREAD SEPARATION: LEFT REAR TIRE EXPERINCED A FLAT TIRE WHILE TRAVELING AT 70 MPH. TIRE TAKEN TO A FIRESTONE CENTER, AND INFORMED CONSUMER THAT TIRE WAS SHOWING SIGNS OF WALL SEPARATION. THEY WOULD ONLY REPLACE IT AT A PRORATE EXCHANGE. TIRES WERE ORIGINAL EQUIPMENT AND MOUNTED ON A 1998 MERCURY, MOUNTAINEER; TIRE SIZE P235/75R15 AND DOT# W2HL1PY288 *AK THIS IS THE SECOND TIRE THAT HAVE BECOME DEFECTIVE. THE INNER SIDE WALL CRACKED AND THE TIRE DOES NOT HOLD AIR. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#871548September 26, 2000
TIRES:TREAD/BELT
PE#00020 - CONSUMER HAD EXPERIENCED TREAD SEPERATION ON THE RIGHT FRONT TIRE WHILE DRIVING APPROXIMAELY 65 MPH. REPLACEMENT TIRE ISSUED BY FIRESTONE WAS A RECALL TIRE. CONSUMER WAS ABLE TO HAVE THE FRONT RIGHT TIRE REPLACED ON RECALL. THE OTHER 3 ORIGINAL TIRES, WHICH WERE THE SAME SIZE OF P235/75R15, HAVE NOT BEEN REPLACED BECAUSE PLANT CODE WAS DIFFERENT FROM THE RECALL TIRES. HOWEVER, ALL 3 TIRES EXPERIENCED CRACKING AROUND THE ENTIRE TIRE OF WHERE THE TREAD MET THE TIRE. CONSUMER HAS ADVISED FIRESTONE OF PROBLEM, WHO ALSO RECOGNIZED THE PROBLEM, BUT DID NOT OFFER CONSUMER SATISFACTORY SERVICE. TIRES WERE THE ORIGINAL TIRES PURCHASED WITH THE VEHICLE. THE VEHICLE A 1998, MERCURY TRUCK, MOUNTAINEER. *AK FORD COMPANY BLAMES FIRESTONE FOR THE TIRE PROBLEM. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#732445September 25, 2000
TIRES
DEAR SIR OR MADAM, I HAVE A 1997 MERCURY MOUNTAINEER WITH AT TIRES THAT ARE NOT PART OF THE RECALL. I TOOK MY VECHILE TO FIRESTONES SERVICE CENTER AND THEY SAID THAT THEY SHOW THE SAME TYPE OF WEAR AS THE RECALLED TIRES AND SHOULD BE REPLACED BUT SINCE THEY ARE NOT PART OF THE RECALL I WOULD HAVE TO PAY A PRORATED AMOUNT FOR REPLACEMENTS. I DO NOT THINK THAT I SHOULD HAVE TO PAY FOR REPLACEMENTS IF THEY ARE SHOWING THE SAME PROBLEMS AS THE RECALLED ONES .I AM ON THERE LIST WAITING FOR REPLACEMENTSBUT I THINK SOMEONE NEEDS TO. *AK( DOT NUMBER: VNHL TIRE SIZE: 23575R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#871430September 25, 2000
TIRES
FRONT TIRES HAVE DEVELOPED CRACKS ALONG THE SIDEWALL. TIRE SIZE P235/75R15 AND DOT # VNHL376. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#732311September 23, 2000
TIRES
THIS DEFECT INVOLVES SIDEWALL DETERIORATION AND ABNORMAL WEAR. THE CAR WAS BOUGHT WITH 35000MI AND IMMEDIATELY THEY STARTED WEARING. IN JUNE THE FIRST TWO STARTED LOSING AIR BETWEEN THE BASE OF THE TREAD & SIDEWALL. IN EARLY JULY THE OTHER 2 FOLLOWED SUIT. WE REPLACED ALL 4 TIRES WITH B.F. GOODRICH WITH AN LT RATING. ALSO, TIRE PRESSURE WAS KEPT AT 30PSI INSTEAD OF 26 AT ALL TIMES. *AK( DOT NUMBER: UNKNOWN TIRE SIZE: P23575R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#732345September 23, 2000
TIRES
THE SIDEWALLS ON ALL FOUR TIRES CRACKED. THE CRACKS WERE LOCATED ALL THE WAY AROUND THE TIRE WHERE THE TREAD WRAPS FROM THE FACE OF THE TIRE TO THE SIDEWALL. I WENT TO TWO FIRESTONE STORES. BOTH AGREED THE TIRES WERE DEFECTIVE AND WOULD BE REPLACED ON A PRO-RATE. NO TIRES WERE AVAILABLE ON 9/18/00 DUE TO THE DEMAND ASSOCIATED WITH THE RECALL. I WAS PUT ON A WAITING LIST. DECIDING NOT TO TRUST THE TIRES ANY LONGER, I WAS ABLE TO LOCATE AND PURCHASE KELLY-SPRINGFIELD TIRES THE SAME DAY. I KEPT THE WILDERNESS AT TIRES. THREE OF THE TIRES HAVE DOT NUMBERS THAT ARE VNHL1PY397. THE OTHER HAS A DOT NUMBER VNHL1PY387. ALL FOUR TIRES WERE CONSISTENT IN THE PATERN OF THE CRACKING. I WANTED TO ADVISE YOU OF THIS DEFECT AS THE RECALLED WILDERNESS AT ARE BEING REPLACED WITH TIRES MANUFACTURED IN THE SAME CANADIAN PLANT AS THE DEFECTIVE TIRES ON MY MOUNTAINEER.*AK( DOT NUMBER: VNHL1PY397 TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#732359September 23, 2000
TIRES
THESE TIRES ALTHOUGH THEY ARE NOT ON A RECALL LIST HAVE A HAIRLINE CRACK AROUND THE SIDEWALL WHERE THE SIDEWALL MEETS THE TREAD. THREE OF THE TIRES HAVE THIS CRACK ONE DOESN'T.*AK( DOT NUMBER: TIRE SIZE: 235/75/15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#732266September 22, 2000
TIRES
BECAUSE OF THE NEWS REPORTS OF TIRE PROBLEMS I DECIDED TO ROTATE THE TIRES ON MY MOUNTAINEER. ON THE INSIDE OF THE RIGHT REAR TIRE I FOUND CRACKS WHERE THE STEEL SHOWED THROUGH. I PUT ALL THE TIRES BACK ON THE CAR AND DROVE TO A FIRESTONE DEALER. THEY WERE WILLING TO GIVE ME AN ADJUSTMENT ON THAT TIRE ONLY. I REFUSED THE OFFER AND WENT TO ANOTHER TIRE COMPANY WHERE I PURCHASED FOUR NEW TIRES. I KEPT THE WILDERNESS AT TIRES IN CASE THEY ARE NEEDED IN THE FUTURE BECAUSE OF THE ON GOING INVESTIGATION BY YOUR ORGANIZATION.( DOT NUMBER: W2HL1PY897 TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#871254September 22, 2000
TIRES
ORIGINAL TIRES ON A MERCURY, MOUNTINEER 1997. THERE WAS A SMALL PIECE OF CONCRETE IN THE ROAD, NOT A HUGE PIECE.CONSUMER HAD TO RUN OVER IT TO AVOID AN ACCIDENT, AND THE LEFT FRONT TIRE COMPLETELY CAME APART.*AK BURST AND STARTED TO DELALMINATE AS OTHER PROBLEM TIRES HAVE. THE DEALER CALLED IT A ROAD HAZARD AND THE CUSTOMER PAID FOR THE REPLACEMENT. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#871177September 21, 2000
TIRES:TREAD/BELT
PE-00-020; TIRES ARE BELIEVED TO BE ORIGINAL EQUIPMENT ON A MERCURY, MOUNTAINEER 1997, TIRES SIZE P23575R15 DOT NUMBER BEGIN WITH W2HL, TIRES HAVE 50 THOUSAND MILES ON THEM. CONSUMER HAS NOTICE EVIDENCE OF TREAD SEPARTION ON THE LEFT REAR TIRE AND THE RIGHT REAR TIRE, THE INNER BELTS ARE SEPARATING WHICH IS CAUSING THE TIRES TO WOBBLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#555061September 20, 2000
TIRES:TREAD/BELT
CONSUMER WAS EXPERIENCING SEVERE VIBRATION WHEN DEALER CHECKED THE TIRE HE FOUND THET THE FRIESTONE WILDERNESS TIRES (P235/75R15) WERE RIPPING APART, CONSUMER IMMEDIATELY REPLACED ALL FOUR TIRES PRIOR TO RECALL NOTICE 00T-005 AND REQUEST REIMBURSEMENT. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#555064September 20, 2000
TIRES:SIDEWALL
CONSUMER WAS TOLD THAT THE FIRESTONE TIRES WERE NOT COVERED UNDER RECALL BECAUSE THEY WERE NOT MANUFACTURED IN DECATUR, THE TIRES HAVE PIECES OF THE SIDEWALL BEGINNING TO PEEL AWAY. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#554941September 20, 2000
VEHICLE SPEED CONTROL, TIRES
THROTTLE BODY FAILED, CAUSING STICKING. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731952September 20, 2000
TIRES:TREAD/BELT
I REVIEWED BLOWOUT/FAILURE DATA AND SAW A LARGE NUMBER OF W2HL TIRES THAT FAILED, I AM NOT CONVINCED THESE TIRES ARE ANY BETTER THAN THE VDHL RECALLED TIRES AND WANT THE RECALL TO BE WIDENED TO INCLUDE THE TIRES MADE AT THE WILSON, NORTH CAROLINA PLANT, AS THEY SEEM TO HAVE AN UNACCEPTABLE FAILURE RATE. *AK( DOT NUMBER: W2HL TIRE SIZE: 235 75 R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731964September 20, 2000
TIRES
ALL FOUR TIRES EXHIBIT CRACKS AROUND PERIMETER OF TIRES AT THE BASE OF THE TREAD. TIRES ARE NOT VD OR SUBJECT TO RECALL. THREE ARE US MADE, LAST IS MADE IN CANADA. THE CANADIAN TIRE HAS THE LEAST AMOUNT OF CRACKS. PICTURES CAN BE FORWARDED. I HAVE NOT CONTACTED A FIRESTONE DEALER. *AK( DOT NUMBER: TIRE SIZE: 235R75 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731990September 20, 2000
TIRES:TREAD/BELT
ALL FOUR TIRES ARE SHOWING SIGNS OF TREAD SEPARATION ON BOTH THE INSIDE AND OUTSIDE.*AK( DOT NUMBER: VNHL TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#732056September 20, 2000
TIRES:TREAD/BELT
TIRES NOT UNDER RECALL/I FOUND CRACKS AROUND THE SIDE WALL ALL AROUND THE THREAT ON THE INSIDE AND OUTSIDE OF TIRE, ALL FOUR TIRES ARE THE SAME. I CHECK THE TIRES BACK IN AUGUST WHEN THE RECALL FIRST CAME OUT AND THERE WAS NO CRACKS IN THE TIRES. I WILL BE REPLACING THE TIRES AND KEEPING THE OLD TIRES HOPING THAT THE RECALL WILL BE EXPANED. LOOKING AT THE OTHER FAILURES THAT HAVE BEEN LISTED , I FOUND OTHER THREAT SEPERATION ON WILDERNEES TIRES THAT ARE NOT COVER BY RECALL. *AK( DOT NUMBER: VHHL TIRE SIZE: P235/15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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