Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#10895426August 12, 2016
SEATS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 MERCURY MOUNTAINEER. WHILE DRIVING AT AN UNKNOWN SPEED, THE DRIVER'S SEAT ADJUSTED ON ITS OWN. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE IGNITION NEEDED TO BE REPLACED. THE REPAIR WAS NOT MADE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 87,000. UPDATED 09/29/16*LJ THE CONSUMER STATED THE PISTON TYPE HOOD HOLDING SYSTEM FAILED. THE HOODCAME CRASHING DOWN.UPDATED 08/09/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892789August 3, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2008 MERCURY MOUNTAINEER. WHILE DRIVING AT LOW SPEEDS, THE VEHICLE HESITATED TO SWITCH GEARS WITHOUT WARNING. IN ADDITION, WHEN THE VEHICLE SHIFTED GEARS, IT JERKED VIOLENTLY. THE VEHICLE WAS TAKEN TO THE DEALER ON MULTIPLE OCCASIONS; HOWEVER, THE FAILURE WAS UNABLE TO BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10889214July 28, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE KEY FAILED TO START THE VEHICLE NUMEROUS TIMES. IN ADDITION, THE DRIVER'S SEAT MOVED OUT OF POSITION WHILE THE VEHICLE WAS IN MOTION. THE VEHICLE WAS TAKEN TO THE DEALER MORE THAN ONCE, BUT THE FAILURE WAS UNABLE TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884097July 11, 2016
ELECTRICAL SYSTEM
EASY ENTRY/EXIT FEATURE. THIS FEATURE WILL ENABLE WHILE DRIVING MY VEHICLE. THIS MAKES FOR A DANGEROUS SITUATION BECAUSE I AM NOT ABLE TO REACH MY GAS AND BRAKE PEDAL. THERE IS NO SPECIFIC PATTERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10881999July 1, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2005 MERCURY MOUNTAINEER. WHEN THE VEHICLE WAS STARTED, THE CONTACT HEARD A KNOCKING NOISE FROM THE MIDDLE OF THE DASHBOARD AND COLD AIR WAS BLOWING FROM THE VENTS. THE DEALER DIAGNOSED THAT THE TEMPERATURE BLENDER ACTUATOR FAILED AND NEEDED REPLACEMENT. THIS WAS THE THIRD TIME THE VEHICLE WAS REPAIRED FOR THE SAME FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 98,581.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876942June 27, 2016
ELECTRICAL SYSTEM, SEATS
WHILE DRIVING, THE DRIVERS POWER SEAT WILL MOVE TO THE "OPEN DOOR POSITION" CAUSING MY FEET TO BE TOO FAR FROM THE PEDALS. THIS IS EXTREMELY DANGEROUS. I HAVE SEEN MANY REPORTS REGARDING THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876658June 26, 2016
ENGINE, FUEL/PROPULSION SYSTEM
AT HIGH SPEEDS, THE CAR STALLS. IT ALSO STALLS AT STOP LIGHTS. THIS HAPPENS REPEATEDLY, AND FORD CANNOT FIGURE OUT WHAT IS WRONG WITH IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872444June 3, 2016
SEATS
DRIVERS SEAT BROKEN UNABLE TO ADJUST FOR PROPER VISION VIA WINDSHIELD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863544May 6, 2016
POWER TRAIN
HAVE SENT A COMPLAINT RECENTLY NO ONE HAS CONTACTED ME I'VE SEEN ON LINE HUNDREDS OF COMPLAINTS DUE TO FAULTY TRANSMISSIONS ON FORD, AND MERCURY MOUNTAINEER ESP 20001- THRU 2012 MODELS AND HAD A 2004 LAST YR. I HAD TO SEND TO JUNKYARD BECAUSE TRANSMISSION WAS BAD AND WOULD ALSO STOP WHILE DRIVING ESP. ON HIGHWAYS AT SPEEDS OVER 55 MPH MANY CLOSE CALLS AND LUCKY I WASNT INJURED OR KILLLED DUE TO TROUBLE WITH TRANSMISSION NOT SHIFTING AND BECOMING UNRESPONSIVE TO WHERE IT HAD TO BE TOWED SEVERAL TIMES WHEN TRANSMISSION BECAME UNRESPONSIVE NOW MY 2006 MOUNTAINEER AWD HAS SIMILAR PROBLEMS AND EVERY ONE I HAVE TRIED TO PURCHASE AS A REPLACEMENT ALSO HAS HAD PROBLEMS WITH THEIR TRANSMISSIONS FAILING SO NEED SOME ADVICE AS TO WHAT CAN BE DONE TO CORRECT THESE ISSUES!.....AS IN PAST I STATED IT FAILS LOSES POWER AND TRANSMISSION FAILS WHILE DRIVING ON HIGHWAY AFTER SLOWING DOWN OR COMING TO STOP AT LIGHTS OR STOP SIGNS IT USUALLY IS UNRESPONSIVE AND CANT GET OUT OF LOW GEAR AND OR COMPLETELY WILL NOT GO THRU GEARS NORMALLY!....HAVE HEARD ONLY 2011 MODELS HAVE BEEN RECALLED RECENTLY NOT FAIR IN MY OPINION THAT NO ONE HAS PAID ATTENTION TO THE EARLIER MODEL FORD EXPLORER AND MOUNTAINEER ESPECIALLY IN MY CASE O4-08 HAVE ALL HAD EXACT PROBLEMS SIMILAR TO MY CURRENT 06 MOUNTAINEER AWD....AS SEVERALMECHANICS RECENTLY REFUSE TO WORK ON IT TELLING ME THEY ARE NOT WORTH THEIR TIME AND NO GUARANTEES AS THEY FEEL THAT THEY ARE ALL FAULTY FROM 02-2012 AND ALL SHULD HAVE BEEN RECALLED DUE TO SAFETY ISSUES!.....IN MY OPINION I BELIEVE THIS SHULD BE LOOKED INTO BEFORE IT BECOMEWS THE CAUSE OF AN ACCIDENT OR WORSE...I AM DISABLED AND NEED A SAFER VEHICLE AND IN HOPES FORD WILL MAKE RIGHT BY ME AND POSSIBLY LOOK INTO AND OR SEE ABOUT A RECALL ON MY 06 MERCURY MOUNTAINEER!. THANKS FOR ANY TIME AND HELP! REFERRING TO THE UNSAFE DRIVETRAIN YET AGAIN I AM HAVING WITH NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863318May 5, 2016
SEATS
I ALSO HAVE THE SAME ISSUE WITH THE IGNITION CAUSING THE SEATS TO MOVE THE EASY EXIT POSITION. THIS HAPPENS CONSTANTLY WHILE DRIVING AND IS VERY UNSAFE. THE INTERIOR LIGHTS COME ON AS IF THE KEY WAS TURNED OFF AND REMOVED FROM THE IGNITION, ALSO CAUSING THE SEAT TO MOVE THE EXIT POSITION. WHEN THIS HAPPENS, I AM UNABLE TO REACH THE PEDALS AND SCRAMBLE TO CORRECT THE ISSUE. I SEE WHERE THIS IS HAPPENING TO QUITE A FEW OTHER OWNERS. SOMETHING NEEDS TO BE DONE BEFORE SOMEONE IS SERIOUSLY HURT OR KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863398May 5, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2003 MERCURY MOUNTAINEER. WHILE DRIVING APPROXIMATELY 10 TO 15 MPH, THE PASSENGER AND DRIVER SIDE AIR BAGS DEPLOYED WITHOUT WARNING OR IMPACT. THE CONTACT SUSTAINED HEAD INJURIES THAT REQUIRED MEDICAL ATTENTION, BUT THEY COULDN'T AFFORD TO GO. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 79,610.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10863138May 4, 2016
STRUCTURE:BODY
JUST LIKE EVERY OTHER MOUNTAINEER OR EXPLORER OF THIS ERA THE LIFT GATE HAS CRACKED AROUND THE VEHICLE LOGO. THIS HAS CAUSED PROBLEMS INCLUDING CORROSION, RUST, AND LOCKING MECHANISM FAILURE ON THE LIFTGATE. THIS PROBLEM CAN BE SEEN ON EVERY SINGLE MOUNTAINEER OR EXPLORER OF THIS ERA. IT'S PRETTY RIDICULOUS THAT FORD HAS NOT BEEN FORCED TO REMEDY THE ISSUE OR DONE IT VOLUNTARILY. IT IS CLEARLY AN ENGINEERING FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862313April 30, 2016
POWER TRAIN
2ND MOUNTAINEER OWNED TRANSMISSION WILL NOT SHIFT IN LOW GEARS AND UNRESPONSIVE. STALLED IN TOWN AND ON HIGHWAY AT HIGH SPEEDS ALMOST CAUSING COLLISIONS SEVERAL TIMES AFTER BECOMING UNRESPONSIVE WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862164April 29, 2016
STRUCTURE:BODY, UNKNOWN OR OTHER
REAR TAILGATE WINDOW HINGE BROKE WHILE HAVING THE WINDOW ONLY OPEN AND PUTTING AWAY GROCERIES. UPON CLOSING THE WINDOW, THE RIGHT HINGE BROKE CAUSING THE WINDOW TO ALMOST FALL OFF OF THE CAR. I ATTEMPTED, WITH ASSISTANCE FROM OTHERS IN THE PARKING LOT, TO PUSH THE WINDOW BACK INTO THE FRAME AND HAVE IT LOCK AT THE CENTER LATCH. THE LATCH IS NO LONGER ENGAGED AND I HAVE ATTEMPTED TO PUSH ON THE WINDOW TO CONNECT WITH THE LATCH. I AM NOT STRONG ENOUGH TO DO SO. THE WINDOW IS AT A POINT WHERE IT COULD FALL OFF OF MY CAR. THERE WAS A RECALL ON THIS PART FOR 2000-2003 VEHICLES OF THIS MAKE AND MODEL. FORD IS NOT CARRYING OVER THE RECALL TO 2004 STATING THE DEFECT IS NOT THE SAME (WITH THE DETAILS) AS THE RECALL ITSELF. IT IS STILL THE SAME DEFECTIVE PART! I AM OF SHORT STATURE AND DO NOT HAVE THE STRENGTH TO PUSH THE WINDOW THE 1" OR SO TO GET IT INTO THE FRAME TO LOCK SUCCESSFULLY. I HAVE CONTACTED MY LOCAL FORD DEALERSHIP FOR ADVICE BUT HAVE BEEN TOLD I WOULD NEED TO PAY OUT OF POCKET. I AM AT RISK OF HAVING THE WINDOW FALL OFF THE BACK OF MY CAR AND DO NOT CURRENTLY HAVE THE MONEY TO PAY FOR THIS REPAIR AT THIS TIME. THERE HAVE BEEN SEVERAL COMPLAINTS NOTED FOR THIS EQUIPMENT FAILURE ON THIS SITE FOR THE 2004 MOUNTAINEER. JUST NOT SURE WHAT TO DO NEXT. MY VEHICLE IS MY BREAD AND BUTTER IN ORDER TO WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860958April 22, 2016
AIR BAGS, STRUCTURE:BODY, ELECTRICAL SYSTEM
MY HUSBAND WAS DRIVING OUR 2005 MERCURY MOUNTAINEER AND HE WAS GOING LESS THAN 20 MILES PER HOUR ON A MAIN STREET AND GOT IN A ACCIDENT THE WOMAN STOPPED SHORT AND HE REAR ENDED HER. THE CAR TOTALLED UP BUCKLED UP AIR BAGS NEVER INFLATED THEY CAME OUT COMPLETELY DEFLATED. ISSUE WITH THIS CAR ALSO IS THE ELECTRIC DRIVER WINDOW DIES OUT MECHANIC COULD NOT FIGURE OUT BOUGHT NEW MOTORS STILL WOULDNT OPEN ELECTRIC SWITCHES THEY THOUGHT IT WAS FULLY ELECTRONIC THEY WHERE GOING TO RE WIRE VERY EXPENSIBE BUT CAR WAS TOTALLED. CAR HORRIBLE ON GAS ALSO. HAVE PICTURES OF DELATED AIR BAGS BOTH DRIVER AND PASSANGER
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10861022April 22, 2016
UNKNOWN OR OTHER
STARTED VEHICLE TO GO TO WORK LIKE EVERY DAY TRIED TO SHIFT INTO R SHIFTER BROKE OF IN MY HAND. NEEDS TO BE RECALLED. I AM GLAD IT HAPPENED IN DRIVE WAY. I LIVE ON HIGHWAY AND IT COULD HAVE BROKE AFTER I WAS IN HIGHWAY SHIFTING INTO D.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860019April 18, 2016
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
TL* THE CONTACT OWNS A 2005 MERCURY MOUNTAINEER. AFTER PARKING THE VEHICLE, THE CONTACT NOTICED THE LIFTGATE WINDOW HANGING OFF THE HINGES. THE VEHICLE WAS NOT TAKEN TO A DEALER OR DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000. UPDATED 06/15/16*LJ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10855728April 15, 2016
SEATS
TL* THE CONTACT OWNS A 2003 MERCURY MOUNTAINEER. WHILE THE CONTACT'S VEHICLE WAS APPROACHING A RED LIGHT, ANOTHER VEHICLE CRASHED INTO ITS REAR AT A MODERATE RATE OF SPEED. THE SEAT BACK AND THE HEADREST FRACTURED WITHOUT WARNING. THE CONTACT SUSTAINED EXTENSIVE DAMAGES TO THE NECK AND BACK, WHICH REQUIRED MEDICAL TREATMENT. THE CONTACT INDICATED THAT THE SEAT AND HEADREST WERE NOT STRUCTURALLY SOUND. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED BY THE INSURANCE COMPANY TO A REPAIR SHOP. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10853114April 2, 2016
VEHICLE SPEED CONTROL
SOMETIMES WHEN I'M DRIVING AROUND 35 MPH, THE CAR WILL SEND AN AUDIBLE WARNING SIGNAL, MOST OF THE DASHBOARD LIGHTS COME ON AND THE ENGINE ABRUPTLY SHUTS OFF. IT NEVER HAPPENS WITH MY WIFE WHO IS THE PRIMARY DRIVER OF THIS VEHICLE. THIS BEGAN SHORTLY AFTER PURCHASE AND WAS MENTIONED TO OUR L/M DEALER (BEFORE THEY WENT OUT OF BUSINESS). I JUST MADE THE CORRELATION WITH THE SPEED CONTROL LAST WEEKEND. IN FACT, I CAN DUPLICATE THE ISSUE NOW. THE SHUTOFF OCCURS DURING DECELERATION WHEN SPEED CONTROL IS ENGAGED AROUND 35 MPH. SINCE MY WIFE ONLY USES SPEED CONTROL ON THE INTERSTATE, IT HAS NEVER HAPPENED TO HER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850783March 21, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2006 MERCURY MOUNTAINEER. WHILE DRIVING AT 10 MPH, ANOTHER VEHICLE CRASHED INTO THE FRONT DRIVER SIDE OF THE CONTACT'S VEHICLE. THE CONTACT'S VEHICLE WAS PUSHED INTO A TELEPHONE POLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT RECEIVED INJURIES TO THE HEAD, SHOULDER, AND CHEST. THE CONTACT WAS TRANSPORTED TO THE HOSPITAL IN AN AMBULANCE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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