Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#11287792December 8, 2019
UNKNOWN OR OTHER
DOORS LOCKING MECHANISM MALFUNCTIONING AND CODING NUMBERS NOT FUNCTIONING. BEING LOCKED OUT WHEN USING CODE #S. CHAIN CRANKIN HARSHLY BUT NOT UNLOCKING DOORS. WHEN USING KEY INSTEAD OF CODE KEY DOES NOT UNLOCK NOR LOCK ANY DOORS EXCEPT DRIVERS DOOR LOCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286936December 4, 2019
VEHICLE SPEED CONTROL
TL* THE CONTACT'S HUSBAND OWNS A 1997 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHEN THE BRAKE PEDAL WAS RELEASED, THE VEHICLE UNINTENTIONALLY ACCELERATED. AS A RESULT, THE CONTACT'S HUSBAND REAR ENDED ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11282163November 25, 2019
ELECTRICAL SYSTEM, SEATS
DRIVER SEAT ELECTRICAL ADJUSTMENT WILL MOVE ITSELF BACKWARDS WHILE CAR IS MOVING. THERE IS NO PATTERN TO THIS PROBLEM, IT IS RANDOM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270823October 24, 2019
POWER TRAIN
I HAD TO REPLACE THE TRANSMISSION AND SOME OTHER RELATED PARTS IN MY VEHICLE AND I WAS INFORMED BY A DEALERSHIP THAT THERE WAS A "SILENT RECALL" ON THIS TRANSMISSION AND THAT EVEN THOUGH FORD MOTOR COMPANY WAS AWARE OF THE ISSUES AS EARLY AS 2000 THEY CONTINUE TO INSTALL THEM IN VEHICLES. IF YOU LOOK ONLINE YOU WILL SEE QUITE A NUMBER OF COMPLAINTS ON THIS TRANSMISSION. I FEEL SINCE FORD KNOWINGLY KEPT USING THESE TRANSMISSIONS AND WAS WELL AWARE OF THEIR POSSIBLE FAILURE WHEN THEY REACHED 130,000 MILES THAT THEY SHOULD BE RESPONSIBLE FOR AT LEAST A PORTION OF HE COSTS IF INDEED, NOT ALL OF THE COST OF REPLACEMENT. WHAT HAPPENS WHEN A CAR COMPANY PUTS OUT A SILENT RECALL? DO I HAVE ANY RIGHTS? I HAVE ALREADY SENT A CERTIFIED LETTER TO FORD MOTOR CUSTOMER RELATIONS IN DEARBORN, MI AND I HAVE A SIGNED RECEIPT THAT THEY ACCEPTED MY LETTER BUT THEY HAVE NOT BOTHERED TO CONTACT ME AT ALL. WHAT ARE MY OPTIONS AND IS THIS SOMETHING YOU CAN HELP ME WITH? THE FIRST TIME THIS TRANSMISSION CAUSED A PROBLEM WAS WHEN WE WERE IN 5 PM TRAFFIC ON A ROAD WITH A SPEED LIMIT OF 55 MILES AN HOUR AND THE CAR JUST STOPPED LEAVING MY FAMILY IN THE MIDDLE OF A BUSY TWO LANE ROAD WHICH WAS VERY DANGEROUS. WE WERE FINALLY ABLE TO GET THE VEHICLE TO THE SHOULDER. I CAN FORWARD MY BILLS AND COPIES OF ONLINE CONVERSATIONS REGARDING THE FAILURE OF THESE TRANSMISSIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269593October 20, 2019
STRUCTURE:BODY
2006 MERCURY MOUNTAINEER, 123,000 MILES. NOTICE (BOTTOM) OF BOX SUBFRAME, LOCATED REAR DRIVER SIDE ONLY. FOWARD OF REAR AXLE, HAS EXCESSIVE CORROSION IN A LENGTH OF 8 TO 10 INCHES. CORROSION HAS ROTTED THROUGH THIS AREA. VEHICLE HAS 123000 MILES ON IT. ALSO VEHICLE HAS SURFACE CORROSION ALL OVER BOTTOM OF SUBFRAME. FORD DID NOT APPLY CORROSION COATINGS ON THIS SUB FRAME PROPERLY. THIS COULD BE A HAZARD FOR OTHER VEHICLES AS WELL AS TIME GOES ON. NOTICE OTHER FORD VEHICLES HAVE NUMEROUS PROBLEMS AND RECALLS WITH SUB FRAME CORROSION, RANGING FROM 2001 THROUGH 2014. FORD'S VENDORS THAT FABRICATE THESE PARTS SHOULD BE UPDATED WITH MODERN PROCEDURES TO APPLY CORROSION PREVENTED COATINGS ON THESE PARTS PROPERLY. SHOULD BE A RECALL ON THESE SECTIONS FOR REPAIR... NO ACCIDENTS, NO ISSUES, AS TIME GOES ON THERE MAYBE PROBLEMS IN THE FUTURE WITH FORD PRODUCTS SUB FRAME CORROSION RESULTING IN ACCIDENTS ON ROADS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267783October 10, 2019
UNKNOWN OR OTHER
CAN'T REGISTER MY VEHICLE BECAUSE I'M TOLD THAT THE CATALYTIC CONVERTER IS NOT LEGAL FOR USE IN CALIFORNIA, AND IT IS NOT AVAILABLE AFTER AN EXTENSIVE NATION WIDE SEARCH OF DIFFERENT CATALYTIC CONVERTER MANUFACTURERS. HOW OR CAN YOU HELP ME TO RESOLVE THIS MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253752September 6, 2019
ELECTRICAL SYSTEM, SEATS, UNKNOWN OR OTHER
1ST WHILE DRIVING THE DRIVER'S SEAT CONTINUES TO MOVE BACK N FORTH FROM WAY BACK TO UP CLOSE DRIVING THIS VEHICLE WHILE THIS SEAT MOVES IS VERY DANGEROUS EVERYTIME I LOCK THE DOORS THEY UNLOCK N ONLY LOCK WHEN OFF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244504August 16, 2019
SEATS
WHEN I AM DRIVING THE CAR THE SEAT WILL MOVE BACK ON IT'S OWN VOLITION INTO EXIT POSITION. THIS HAPPENS WHEN IT GOES OVER A BUMP OR IF THE KEY IS JIGGLED IN THE IGNITION. IT HAPPENED IN MULTIPLE SITUATIONS LAST WEEK. VERY FRIGHTENING AS I HAVE TO SCRAMBLE TO REACH THE BRAKE AND ALSO MOVE THE SEAT BACK INTO POSITION. I HAVE TURNED OFF THE EASY EXIT OPTION SO THIS HAS STOPPED IT BUT IT UPSETS ME THAT I NO LONGER HAVE A FEATURE THAT I PAID FOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231457July 12, 2019
ENGINE, POWER TRAIN, WHEELS
I HAVE SPENT THOUSANDS OF DOLLARS ON THE TRANSMISSION REPAIR AND NO MATTER WHAT I DO THERE ALWAYS A PROBLEM SHIFTING GEARS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219659June 13, 2019
ELECTRICAL SYSTEM
I WAS DRIVING HOME ON A BUSY CITY STREET WHEN I STOP AT A STOP LIGHT TO TURN RIGHT. WHEN I WENT TO ACCELERATE MY MERCURY MOUNTAINEER WHEN IN TO LIMP MODE. AS I INSPECTED THE SUV FOR PROBLEMS I NOTICED THE MY ENGINE/TRANSMISSION WIRE HARNESS WAS BRITTLE AND EXPOSING BARE WIRE AND THAT THE WIRES WERE TOUCHING EACH OTHERS CAUSE THEM TO SHORT OFF THE VEHICLE COMPUTER SYSTEM AND FRYING ELECTRICAL COMPONENTS. IT ALSO CAUSED THE TRANSMISSION TO MALFUNCTION AND SHIFT WRONG WHICH IN TURN CAUSING THE TORQUE CONVERTER TO FAIL AND DESTROY THE TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210214May 27, 2019
ELECTRICAL SYSTEM, SEATS
WHILE DRIVING DRIVER SEAT GOES BACKWARD AND INTERIOR LIGHTS GOES ON WITH OUT USING OR PUSHING NO INSTRUMENTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205264May 2, 2019
ELECTRICAL SYSTEM
MY WINDOWS WERE ROLLING DOWN WHEN I FIRST THEN ALL OF A SUDDEN STOPPED ROLLING DOWN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196908April 17, 2019
FUEL/PROPULSION SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
TAKATA RECALL WHILE MY VEHICLE IS IN MOTION, & WHEN I STOP AT A STOP LIGHT, IT'S SUDDENLY SHUTS OFF. THIS HAS HAPPENED SEVERAL TIMES WHILE ON THE HIGHWAY AT HIGHWAY SPEEDS, & ON CITY STREETS AT NORMAL SPEEDS. IT HAS PROVEN DANGEROUS SEVERAL TIMES. WHEN I PUT THE VEHICLE IN REVERSE, THE VEHICLE JERKS VERY HARD. ALSO WHEN I DRIVE FOR MORE THAN 6 TO 7 MILES AT HIGHWAY SPEEDS, A TIRE PRESSURE SENSOR COMES ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194823April 8, 2019
POWER TRAIN
THE GEAR SHAFT WILL STOP MY CAR FROM STARTING WHEN I TURN IT OFF. IT WILL ALSO MAKE MY CAR VUT OFF WHILE DRIVING..THE BUTTON ON THE GEAR STICK WILL GET STUCK AND I AM ABLE TO SHIFT GEARS...WHEN THE CAR IS NOT STARTED AND MY FOOT IS NOT ON THE BREAKS. EVEN WHEN THE BUTTON IS NOT STUCK, IT STILL WILL GET STUCK IN PARK AND WONT LET ME START MY CAR..A RECALL SHOULD BE STARTED..BECAUSE I HAVE SEEN OTHERS ON HERE WITH SIMILAR COMPLAINTS..SO ITS A MANUFACTURING ACCIDENT NOT THE CONSUMER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185090March 8, 2019
TIRES
TL* THE CONTACT OWNS A 2005 MERCURY MOUNTAINEER EQUIPPED WITH FOUR COOPER DISCOVERER H/T TIRES, SIZE: 245/65R17. THE CONTACT STATED THAT ALL FOUR TIRES RUMBLED AND RODE ROUGHLY INSTEAD OF PROVIDING A SMOOTH, STABLE RIDE WHILE DRIVING AT ANY SPEED. THE VEHICLE WAS TAKEN TO A TIRE FACILITY MORE THAN FIVE TIMES, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS CONTACTED, BUT HAD NOT REQUESTED THAT THE TIRES BE SENT TO THEM FOR TESTING. THE CONTACT WAITED OVER TWO YEARS FOR A RESPONSE FROM THE MANUFACTURER AND DECIDED TO REPLACE THE TIRES ON HIS OWN. ONCE THE TIRES WERE REPLACED, THE RUMBLING STOPPED. THE DOT NUMBER, VIN, AND TIRE AND VEHICLE FAILURE MILEAGE WERE UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184687March 6, 2019
AIR BAGS
TL* THE CONTACT OWNED A 2002 MERCURY MOUNTAINEER. WHILE DRIVING, THE VEHICLE SLID ON ICE. THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A DITCH. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED HEAD, CHEST, LOWER AND UPPER BACK, ABDOMINAL, AND NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 250,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11166315January 10, 2019
AIR BAGS
I AM RECEIVING FALSE READINGS AS TO THE ACTIVATION OF THE AIR BAGS. THIS HAPPENS WHEN I AM STARTING THE VEHICLE AND ALSO WHEN I AM OPERATING THE VEHICLE ON THE HIGHWAY. I CAN TURN THE VEHICLE OFF AND RESTART IT, AND SOMETIMES THE INDICATOR WORKS PROPERLY AND SOMETIMES IT DOES NOT. I EXPERIENCE THE SAME PROBLEM SOMETIMES WHEN THE PASSENGER SEAT IS OCCUPIED. MY CONCERN IS THE FACT I DON'T KNOW IF MY AIRBAG IS OPERATIONAL OR NOT. I CONTACTED MY LOCAL DEALER AND WAS INFORMED I WOULD BE CHARGED $99 TO JUST HAVE IT CHECKED. I HAVE NOT DONE SO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165492January 6, 2019
AIR BAGS, STEERING, UNKNOWN OR OTHER
TAKATA RECALL AIR BAG LIGHT STAYS ON FOR NO APPARENT REASON... ALL THE TIME GRINDING NOISES WHILE TURNING LEFT OR RIGHT SOUNDS LIKE GEARS ARE FREELY SPINNING WHILE ENGAGED AND DRIVING. NO ISSUES WITH CHANGING GEARS AS FAR AS MECHANIC SAYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164258December 31, 2018
STRUCTURE:BODY:HATCHBACK/LIFTGATE
TL* THE CONTACT OWNS A 2005 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE REAR HATCHBACK PANEL WAS CRACKED IN SEVERAL LOCATIONS. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED THE LOCAL DEALER (FIVE STAR FORD, 6618 NE LOOP 820 AT RUFE SNOW, NORTH RICHLAND HILLS, TX 76180-7844, 817-500-0097) AND WAS INFORMED THAT THEY COULD NOT REPAIR THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO THE LOCAL DEALER. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11157272December 10, 2018
POWER TRAIN
REAR DIFFERENTIAL IS FILLING WITH WATER PASS THE FILL PLUG. THIS IS A GARAGE KEPT CAR AND NEVER OFF ROAD NOR DIRVEN IN DEEP WATER. FIRST TIME DISCOVERED AT 22000 MILES AND THE DEALER REPLACE THE PINION SEAL AND OIL, BUT COULD NOT FIND THE CAUSE. DIFFERENTIAL NOW MAKING NOISE AND AGAIN FULL OF WATER PAST THE FILL PLUG. SEARCHED ONLINE AND FOUND SEVERAL PEOPLE WITH THE SAME PROBLEM WITH FORD PRODUCTS. DEALER CANNOT FIND OR NOT WILLING TO FIND THE CAUSE. CALLED FORD AND THEY OFFER LITTLE TO NO SUPPORT. GUESS THEY ARE WAITING FOR THE DIFFERENTIALS TO LOCK UP AT HIGHWAY SPEED AND KILL A DOZEN OF SO PEOPLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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