Mercury Milan Complaints

2,579 consumer complaints on file.

#10648900October 20, 2014
SERVICE BRAKES, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
DRIVER SIDE REAR BRAKE LIGHT STAYING ILLUMINATED CONSTANTLY AS IF THE BRAKE IS PRESSED AND NEARLY CAUSED CRASH (I HAD TWO SMALL CHILDREN SITTING IN THE BACK OF MY MILAN), HAD THE VEHICLE BEHIND ME NOT WENT INTO THE DITCH A COLLISION WOULD HAVE BEEN INEVITABLE. PLEASE LOOK INTO THIS PROBLEM AS IT HAS THE POTENTIAL TO CAUSE BODILY HARM AND INJURY TO THE OCCUPANTS. I HAD NO IDEA THERE WAS A PROBLEM WITH CONSTANT ILLUMINATION UNTIL THIS POINT. UPON SCHEDULING AN APPOINTMENT AT THE FORD DEALERSHIP AND DOING A LITTLE RESEARCH I SEE THIS IS A FREQUENTLY REPORTED PROBLEM BUT NO RECALL HAS YET BEEN ISSUED NOR AN INVESTIGATION. ALSO SINCE LEARNING OF THIS PROBLEM THIS MORNING AND OBSERVING THE VEHICLE BRAKE LIGHTS THERE IS ALSO A FLICKER OF LIGHTS EVERY SO OFTEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648307October 17, 2014
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
I HAVE A 2010 MERCURY MILAN. THIS HAS BEEN AN INTERMITTENT PROBLEM: SOMETIMES THE CAR FEELS LIKE IT DOES A HARD GEAR SHIFT--THE WRENCH LIGHT COMES ON AND THE CAR LOSES POWER. I STILL HAVE POWER STEERING AND POWER BRAKES BUT PRESSING ON THE GAS DOES NOTHING. IF I TURN OFF THE ENGINE AND RESTART, IT IS FINE--SOMETIMES FOR A FEW MINUTES AND SOMETIMES FOR A FEW MONTHS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648360October 17, 2014
EXTERIOR LIGHTING
WHEN I WENT TO HAVE MY CAR INSPECTED, I WAS TOLD THAT WHEN THE LIGHTS ARE ON EITHER DURING THE DAY TIME OR NIGHT TIME, THEY ARE ALWAYS "BRAKE LIGHT" LIT. THEY ARE NEVER LIT LIKE REGULAR TAIL LIGHTS AND IT ALWAYS LOOKS LIKE MY BRAKES ARE ON. WHEN I TOOK THEM TO MY MECHANIC, I WAS TOLD I NEEDED BOTH TAIL LIGHT ASSEMBLIES. THE PLACE I GOT THE TAIL LIGHTS CHARGED ME $279.63 PER LIGHT, I HAD TO HAVE BOTH TAIL LIGHTS REPLACED, TOTAL COST TO ME, $559.26. THIS PROBLEM HAS BEEN SINCE 2012 AND I WAS NOT AWARE OF IT SINCE I AM NOT BEHIND THE CAR AND JUST NEEDED TO HAVE THE CAR INSPECTED. I NOTICED THAT THE DRIVER'S SIDE TAIL LIGHT ALWAYS LOOKED BRIGHTER, BUT I THOUGHT THAT BECAUSE IT WAS AN LED LIGHT, THAT WAS THE REASON FOR THE BRIGHTNESS. I COULD HAVE HAD A REAR-END COLLISION DUE TO THIS ISSUE. BECAUSE MY CAR IS NOT UNDER WARRANTY, I NEEDED TO HAVE THIS REPAIRED AT MY EXPENSE AND SINCE THE CAR IS ONLY 4 YEARS OLD, I DO NOT THINK IT SHOULD BE MY EXPENSE. PLUS TRYING TO GET THESE LIGHTS WAS VERY TIME CONSUMING EVEN FOR MY MECHANIC. THIS HAS BEEN A VERY FRUSTRATING SITUATION, ESPECIALLY SINCE THE CAR IS ONLY 4 YEARS OLD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648449October 17, 2014
POWER TRAIN
WHILE GETTING ON THE HIGHWAY CAR STALLED WOULD NOT PICK UP SPEED NEARLY CAUSING AN ACCIDENT WAS TOLD I NEED A NEW TCM AND PCM AND WILL REQUIRE COIL REPLACEMENT. ACCORDING TO MAINTENANCE SCHEDULE TRANSMISSION FLUSH AND FILL DUE AT 90,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644527October 14, 2014
SERVICE BRAKES
REAR LEFT BRAKE LIGHT IS MALFUNCTIONING -- LOCAL SHOP SAID IT IS NOT THE BULB, RATHER THE WHOLE REAR (LEFT) LIGHT ASSEMBLY AND THE SENSOR ATTACHED TO THE BRAKE PEDAL. THIS CAR ONLY HAS 18,000 MILES ON IT -- THIS SHOULD NOT BE FAILING AT THIS POINT -- COST TO REPAIR IS APPROX. $1000 (FOR PARTS, LABOR) -- OTHERS ALSO BELIEVE THIS TO BE A MANUFACTURER DEFECT -- A 'RECALL' SHOULD BE DONE -- THE BRAKES ARE A SAFETY ISSUE -- IF THE DRIVER BEHIND YOU DOESN'T SEE THE BRAKE LIGHTS COME ON, THE MILAN CAN GET READ-ENDED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644630October 14, 2014
ELECTRICAL SYSTEM, SERVICE BRAKES, EXTERIOR LIGHTING
RIGHT REAR BRAKE LIGHT STAYS ENGAGED CONSTANT, 100% LUMINOUS WHEN HEADLIGHTS ARE ON. DEALER REPLACED COMPLETE TAIL LAMP ASSEMBLY JANUARY 1, SERVICED FEBRUARY 2012 UNDER WARRANTY. MILEAGE 32141. NOW A SECOND TIME SAME PROBLEM WITH SAME RIGHT LAMP. NOT SURE HOW LONG IT HAS BEEN THAT WAY. I WAS NOTIFIED BY FAMILY MEMBER WHEN THEY WERE FOLLOWING ME HOME ONE EVENING. 70000 MILES. THESE LED LAMPS ARE EXPENSIVE, SEEMS AS IF LIGHTING HAS FAULTY PARTS ASSEMBLY MALFUNCTION INSTEAD OF A ROUTINE LIGHT REPLACEMENT. MULTIPLE COMPLAINTS LISTED HERE FOR SAME ISSUE. IS THERE A RECALL? I HAVE NOT RECEIVED ANYTHING FOR A RECALL. NOW HAS BECOME A SAFETY CONCERN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644224October 13, 2014
ENGINE, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
INITIALLY IT BEGAN AS REDUCED POWER TO THE ENGINE AND THE WRENCH/CHECK ENGINE LIGHT ILLUMINATING. HOWEVER, AFTER THAT, I WOULD GET SURGES OF POWER TO THE ENGINE AND THE CAR WOULD JUMP FORWARD. THE CAR REMAINED DRIVABLE, BUT CLEARLY UNSAFE. I COULD NOT WITH ANY CONFIDENCE CONTINUE TO DRIVE THE CAR ESPECIALLY ON THE HIGHWAY WHICH I DO DAILY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644353October 13, 2014
ENGINE, POWER TRAIN
THE ENGINE SUDDENLY LOST POWER. A ENGINE AND WRENCH ICON SHOWED UP ON THE DASH LIGHTS. I HAD TO COAST TO THE SIDE OF THE ROAD ON 4 OCCASIONS. WHEN I SHUT OFF THE ENGINE AND STARTED IT UP AGAIN, IT RAN FINE AGAIN. THIS WOULD BE AN EXTREMELY DANGEROUS SITUATION IF THIS OCCURRED WHEN I WAS MAKING A LEFT TURN WITH ONCOMING TRAFFIC. I TOOK MY VEHICLE INTO O'MEARA FORD AT 7:00 A.M. ON OCTOBER 13, 2014. THEY INDICATED THEY WERE LOOKING AT THE THROTTLE BODY AND WOULD NEED TO KEEP MY VEHICLE OVERNIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644402October 13, 2014
EXTERIOR LIGHTING
RIGHT REAR BRAKE LIGHT FAILED. LED BRAKE LIGHT MUST BE REPLACED AS AN ASSEMBLY AT A COST OF OVER $300. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643426October 8, 2014
STEERING
MY POWER STEERING WENT OUT. WAS TOLD BY FORD DEALER ENTIRE SYSTEM MUST BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641906October 7, 2014
STEERING, ELECTRONIC STABILITY CONTROL (ESC)
AS I WAS DRIVING DOWN THE STREET, I HEARD A CHIME NOISE I LOOKED DOWN AT MY DASH AND MY CAR SAID SERVICE ADVANCETRAC AND SERVICE POWER STEERING. I NOTICED MY POWER STEERING WAS STARTING TO SLOWLY GO OUT. AS I REACHED MY DESTINATION, AND THEN STARTED MY CAR TO LEAVE, MY CAR NOW SAID SERVICE POWER STEERING NOW, AND SERVICE ADVANCETRAC. AT THIS POINT MY CAR HAD NO POWER STEERING AT ALL, LEAVING ME STRANDED HOURS FROM HOME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641920October 7, 2014
EXTERIOR LIGHTING
THE RIGHT PASSENGER TAIL LIGHT WENT OUT. THIS PART IS AN LED AND WAS $300 TO REPLACE. FORD SAID THIS WAS NO FAULT OF MY OWN. THERE WAS NO WARNING THAT THE LIGHT WAS OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641918October 7, 2014
ENGINE, POWER TRAIN
WHILE ACCELERATING, THE CAR BEGAN TO JERK VIOLENTLY AND CAME TO A STOP, AND SHUT OFF. THE CAR WAS UNABLE TO RUN OR IDLE. IT WAS TOWED TO A FORD DEALERSHIP WHERE THEY DIAGNOSED A FAILED THROTTLE BODY AND IT WAS REPLACED. I WAS ON A RESIDENTIAL ROAD SO NO INJURIES, HAD I BEEN ON THE HIGHWAY, THINGS WOULD HAVE BEEN DIFFERENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641933October 7, 2014
STEERING, POWER TRAIN, VEHICLE SPEED CONTROL
POWER STEERING RECALL: FORD MOTOR COMPANY (FORD) IS RECALLING CERTAIN MODEL YEAR 2008-2011 FORD ESCAPE AND MERCURY MARINER VEHICLES MANUFACTURED AUGUST 18, 2006, THROUGH SEPTEMBER 11, 2010. THE AFFECTED VEHICLES HAVE A STEERING TORQUE SENSOR THAT MAY NOT BE ABLE TO PROPERLY DETECT DRIVER STEERING INPUT. I CALLED FORD MOTOR COMPANY REGARDING MY VEHICLE 2010 MERCURY MILAN PREMIER BECAUSE I HAD TO HAVE MY POWER STEERING REPLACED ON MY VEHICLE. THE DEALERSHIP STATED THAT I WOULD HAVE TO CALL FORD AND INFORM THEM THAT MY CAR SHOULD BE LISTED IN THE RECALL. WHEN I CALLED I WAS TRANSFERRED TO CUSTOMER RELATIONS. THE WOMAN WAS VERY RUDE AND KEPT REPEATING THE SAME THING OVER AND OVER. I EXPLAINED TO HER I UNDERSTAND THE PROTOCOL I JUST WANT TO MAKE SURE THAT INFORMATION REGARDING THE CALL WILL BE SUBMITTED ABOUT MY VEHICLE POWER STEERING WAS SERVICED ON MY MILAN AND IF THERE WAS ANYTHING FURTHER THAT I COULD DO REGARDING MY VEHICLE POSSIBLY BEING IN THE RECALL. HER TONE OF VOICE WAS VERY RUDE AND SHE DIDN'T SEEM TO CARE ABOUT MY CONCERN. I AM CONSIDERING PURCHASING A HONDA VEHICLE. WHEN MY POWER STEERING WENT OUT IT WAS FOUR OCCURRENCES 3 TIMES ON THE FREEWAY AND ONCE LEAVING FROM WORK. NOT ONLY WAS MY LIFE AND DANGER BUT THE OTHER DRIVERS AND MY FAMILY MEMBERS WHO WERE IN THE VEHICLE WITH ME. SO TO SPEAK WITH SOMEONE WHO DOES NOT CARE ABOUT MY CONCERN IS VERY UPSETTING AND I DO NOT WANT TO DRIVE ANYMORE FORD/MERCURY VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641941October 7, 2014
SERVICE BRAKES
ON THREE OCCASIONS SINCE MID SEPTEMBER I WOULD HIT A ROAD ANOMALY, USUALLY A SMALL POTHOLE, WHILE BRAKING AND THE BRAKE PEDAL WOULD GO TO THE FLOOR INSTANTLY. WITH A FEW RAPID PANIC PUMPS ENOUGH BRAKING IS RESTORED TO STOP. TRIED BLEEDING SYSTEM AFTER FIRST INCIDENT BUT APPARENTLY THAT IS NOT THE PROBLEM AS EVENT HAPPENED MULTIPLE TIMES AFTER THE BLEEDING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641947October 7, 2014
STEERING
WHEN I STARTED THE CAR, THE POWER STEERING WOULD NOT WORK, AFTER A FEW SECONDS I TURNED THE ENGINE OFF AND RESTARTED IT, THEN IT WORKED JUST FINE. THE LOCAL FORD DEALER TOLD ME THERE WAS NOTHING THEY COULD DO IF IT AS LONG AS IT WAS WORKING PROPERLY AT THE TIME I REPORTED IT TO THEM. I CAN SEE THIS COULD BE A REAL PROBLEM IF IT OCCURS WHILE THE VEHICLE IS IN MOTION. SINCE THIS HAPPENED APPROX. A YEAR AGO, THE DATE AND MILEAGE ARE ESTIMATES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643206October 7, 2014
EXTERIOR LIGHTING
THIS IS ANOTHER DOCUMENTATION OF MANY OTHER OWNERS WHOSE BRAKE LIGHTS ON A 2010 MERCURY MILAN WERE NOT FUNCTIONAL WITHOUT ANY KNOWLEDGE OF THE OWNER OR DRIVER, CAUSING POTENTIAL FOR ACCIDENTS. DURING DAYLIGHT HOURS OR WHEN THE HEADLIGHTS DO NOT COME ON AUTOMATICALLY, THE LEFT BRAKE LIGHT WORKS NORMALLY AND THE RIGHT BRAKE LIGHT IS SPORADIC, NOT WORKING ABUT 70+% OF THE TIME. WHEN THE HEADLIGHTS ARE ON THE LEFT BRAKE LIGHT IS BRIGHTER AS IF THE BRAKE WAS ON AND THE BRAKE LIGHT DOES NOT CHANGE INTENSITY. THE RIGHT BRAKE LIGHT DOES NOT GO ON BUT THE REAR LIGHT WORKS. THE CENTER BRAKE LIGHT ALWAYS WORKS REGARDLESS OF WHETHER THE HEADLIGHTS ARE ON OR NOT. THERE IS NO INDICATION ON THE DASHBOARD THAT ANY LIGHT IS MALFUNCTIONING. I ONLY DISCOVERED THIS BY FOLLOWING MY WIFE HOME AFTER WE HAD OUR DAUGHTER'S CAR IN FOR SERVICE. I SINCE FOLLOWED HER FOR ABOUT 20 MILES ON ANOTHER DAY TO CONFIRM THIS SITUATION. WE TOOK THE CAR TO THE DEALER WHO QUICKLY DIAGNOSED THE PROBLEM, FAULTY BRAKE LIGHT ASSEMBLIES AND TWO DAYS LATER, AND $847 PAYMENT THE PROBLEM WAS FIXED, FOR NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641590October 6, 2014
EXTERIOR LIGHTING
LEFT REAR BRAKE/TAIL LAMP STAYS IN BRAKE LAMP MODE CONTINUOUSLY WHEN HEADLAMPS ARE ON. CENTER HIGH MOUNT AND RIGHT REAR LAMP FUNCTION PROPERLY. SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641816October 6, 2014
POWER TRAIN, STEERING
AS I WAS DRIVING MY CAR, THE VEHICLE STEERING BECAME HARD TO STEER AND WITHIN MINUTES, THE STEERING BECAME NON-EXISTENT. I HAD TO PUT ON HAZARDS IN ORDER TO AVOID AN A CAR FROM HITTING ME AND TO TRY TO GET TO A SAFE PLACE WITH PRETTY MUCH NO STEERING POWER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641831October 6, 2014
STEERING, ELECTRICAL SYSTEM
TRAVELING TO ARMY NATIONAL GUARD DRILL DURING THE EARLY MORNING HOURS IS WHEN THIS OCCURED. I WAS GOING SPEED LIMIT WHILE TURNING RIGHT ONTO AN ONRAMP WHICH LEADS TO THE HIGHWAY. THERE WAS A WEIRD VIBRATION IN THE STERRING WHEEL AND IT FAILED AND COULD NOT BE TURNED BACK FROM THE RIGHT POSITION. I AM STRONG AND I COULD NOT MOVE IT. THIS MALFUNCTION CAUSE MY CAR TO SMASH INTO A TREE. I WAS KNOCKED OUT, HEAD INJRUY, AND VERY BAD BACK/SHOULDER INJURY. I WAS TAKEN BY 911 TO THE HOSPITAL AND I HAVE BEEN TREATED FOR MULTIPLE THINGS. FORD IS YET TO REPOND TO ANYTHING OR TO OFFER SOME SORT OF SETTLEMENT FOR THIS WHICH IS ABSOLUTLY THEIR FAULT. I HAVE GOT A LAWYER TO KEEP SENDING DEMANDS TO FORD. NOW, I SAW ON THE NEWS THAT THIS IS ACTUALLY A PROBLEM THEY ARE NOW FINDING OUT ABOUT AND CLAIMING NO ONE HAS BEEN SERIOUSLY HURT FROM IT...WELL THIS IS NOT TRUE AS I DID. I AM ALSO SEEKING A NEGLIGENCE CLAIM BECAUSE A WEEK PRIOR, THEY REPLACED A FAULTY TRANSMISSION IN MY CAR WHICH ALSO COULD HAVE LEAD TO THIS. HOPEFULLY YOUR AGENCY DOES SOME SERIOUS INVESTIGATION. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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