Mercury Milan Complaints

2,579 consumer complaints on file.

#10726669June 22, 2015
EXTERIOR LIGHTING
PASSENGER SIDE BRAKE LIGHT WENT OUT COMPLETELY WITHOUT WARNING. THE REPLACEMENT LED ASSEMBLY COSTS UPWARDS OF $400 TO REPLACE. LED BULBS SHOULD HAVE A LIFE SPAN OF >10 YEARS. SEVERAL OTHER COMPLAINTS FILED WITH THE NHTSA LEAD ME TO BELIEVE THAT THIS IS THE RESULT OF A FAULTY PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726327June 20, 2015
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
WHILE DRIVING OFTEN TIMES MY VEHICLE REDUCES SPEED DRASTICALLY, WHILE PRESSING ON THE GAS. THIS IS VERY DANGEROUS ESPECIALLY WHEN ON THE HIGHWAY BECAUSE OF THE SUDDEN REDUCTION IN SPEED. MOST OF MY DRIVING IS DONE ON THE HIGHWAY. IT TAKES A LONG TIME FOR THE VEHICLE TO PICK UP SPEED AGAIN. ALSO IT DOES THIS WHEN I AM STOPPED AT A RED LIGHT WHICH IS ALSO A CONCERN FOR ME WITH MY CHILD IN THE CAR. I TRIED TO GET THIS PROBLEM DIAGNOSED BUT IT DRIVES FINE WHILE AT THE MECHANIC SHOP. MY VEHICLE HAS BEEN DOING THIS SINCE MY PURCHASE WITH ONLY HAVING 42,000 AND SOME MILES ON IT. MY VEHICLE HAS ONLY ABOUT 60,000 AND STILL DOES THIS. THIS PROBLEM NEEDS TO BE FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725818June 17, 2015
UNKNOWN OR OTHER
THE DOOR HANDLE BROKE SO THAT WHEN SEATED IN THE VEHICLE, YOU ARE UNABLE TO GET OUT. THIS PART FAILURE IS ON THE DRIVERS SIDE DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724880June 12, 2015
VEHICLE SPEED CONTROL
DRIVING UP AN ON RAMP TO AN INTERSTATE HIGHWAY, THE CAR WOULD NOT REACT TO INCREASED DEPRESSION OF THE THROTTLE PEDAL. TOOL INDICATOR WARNING LIGHT ILLUMINATED ON THE DASH. I BARELY WAS ABLE TO PULL OFF TO THE BERM, ALMOST REAR-ENDED. THIS HAS HAPPENED NUMEROUS TIMES SINCE FIRST OCCURRENCE ON 6/11/15-6/12/15 AND APPEARS TO OCCUR ONLY WHEN I HAVE THE AIR CONDITIONING ON. VERY DANGEROUS SITUATION!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724556June 10, 2015
STEERING
WHILE DRIVING I LOST ALL STEERING CONTROL, THIS PROBLEM HAS HAPPENED IN THE PAST. TOOK CAR TO FORD THEY RESET THE COMPUTER & I WAS OK, UNTIL MARCH 29 2015 I WAS DRIVING AND LOST ALL STERRING CONTROL, TOOK THE CAR BAC TO FORD & WAS TOLD THEY DONT KNOW ANYTHING & I WOULD GHAVE TO REPLACE STEEEING GEARS. THIS IS VERY DANGEROUS & I HAD NO PROBLEMS WITH THE CAR UNTIL I HAD THE POWER TRAIN RECALL FIXED. PLEASE FIX THIS PROBLEMS BEFORE SOMEONE IS SERIOUSLY INJURED
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10724401June 9, 2015
STEERING, EQUIPMENT ADAPTIVE/MOBILITY
SERVICE POWER STEERING LIGHT CAME ON, 1 MILE LATER, SERVICE ADVANCED TRACK LIGHT CAME ON, SHUT CAR OFF AND RE-STARTED AND POWER STEERING DID NOT WORK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723941June 8, 2015
STEERING
POWER STEERING WENT OUT UNTIL I RESTARTED THE CAR THEN FINE UNTIL LATER IN THE DAY, SAME THING NO POWER STEERING. EVERYTHING WAS FINE UNTIL A FEW DAYS AGO. THEN IT STARTED A AGAIN, AS THE DAYS WENT BY IT WAS HAPPENING MORE AND MORE AND NOW IT WONT RESET WHEN STARTING. NO POWER STEERING AT ALL!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724025June 8, 2015
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING AT VARIOUS SPEEDS, THE POWER STEERING WARNING LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT MENTIONED THAT EXCESSIVE FORCE WAS REQUIRED TO TURN THE STEERING WHEEL. THE CONTACT MERGED TO THE SIDE OF THE ROAD, WHERE THE VEHICLE WAS RESTARTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724053June 8, 2015
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE POWER STEERING FAILED AND AN UNKNOWN WARNING LIGHT ILLUMINATED. THE FAILURE OCCURRED ON TWO OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED AND REPAIRED BUT THE FAILURE RECURRED. THE REPAIR DETAILS WERE UNKNOWN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 163,000. *BF THE CONSUMER STATED, ON JULY 13, 2015, THAT THE VEHICLE WAS INOPERABLE. UPDATED 9/21/2015*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723069June 2, 2015
EXTERIOR LIGHTING
MY 2010 MERCURY MILAN HYBRID WAS PURCHASED AS CERTIFIED PRE-OWNED IN MARCH 2013 IN FLORIDA. SINCE IT WAS CERTIFIED PRE-OWNED AND IT WAS ALSO NOT REQUIRED BY FLORIDA TO HAVE ANY SAFETY INSPECTION, I NEVER PAID ANY ATTENTION TO ANY LIGHTS. IN APRIL 2015, I TOOK MY CAR FOR A SAFETY INSPECTION, WHICH IS A REQUIREMENT FOR A CAR TO BE REGISTERED IN VIRGINIA, SINCE I MOVED BACK TO VIRGINIA. THE CAR DID NOT PASS THE VA SAFETY INSPECTION BECAUSE THE DRIVER'S SIDE REAR BRAKE LIGHT WAS ON ALL THE TIME. (I FOUND THERE WERE NUMEROUS POSTS ON THE INTERNET DESCRIBING THIS PROBLEM -- BRAKE LIGHTS STAYING ON). THE ENTIRE LIGHT ASSEMBLY CAN ONLY BE BOUGHT FROM THE DEALERSHIP. I HAVE TO PAY FOR IT SINCE I WAS TOLD BY THE DEALERSHIP THE ASSEMBLY WAS NO LONGER COVERED BY THE WARRANTY. THE ASSEMBLY REPLACEMENT WAS $365.54 (AFTER TAX). I LIKE TO LODGE A COMPLAINT AGAINST THE FORD COMPANY ABOUT A RECALL ON THIS INFERIOR LIGHT ASSEMBLIES, AND MONETARY SUPPORT FROM FORD ON THIS ISSUE. I FEEL FORD SHOULD CORRECT THE PROBLEM AND RECALL THE ASSEMBLIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722549June 1, 2015
STEERING
ELECTRONIC POWER STEERING SYSTEM DISPLAYS MESSAGE ON DASH DISPLAY, AS WELL AS SERVICE ADVANCETRAC. THE FIRST TIME THE INCIDENT HAPPENED I WAS ABLE TO TURN THE CAR OFF AND THE POWER STEERING RESUMED WHEN I RE-STARTED THE CAR. THIS WENT ON AND OFF INTERMITTENTLY FOR A COUPLE OF MONTHS. NOW I HAVE NO POWER STEERING AT ALL AND IT IS EXTREMELY DIFFICULT (NEAR IMPOSSIBLE) TO DRIVE SAFELY. FORD HAS IDENTIFIED THIS ISSUE IN OVER 400K VEHICLES THAT THEY JUST RELEASED LAST WEEK. I AM IN THE MILITARY AND I LIVE IN ITALY AND HAVE NO IDEA HOW TO FIX THIS. THERE IS AN OBVIOUS CHRONIC PROBLEM WITH THIS AND IT NEEDS TO BE CORRECTED. PLEASE ADD MY VEHICLE TO THE RECALL LIST. HTTP://ABCNEWS.GO.COM/BUSINESS/WIRESTORY/FORD-RECALLS-423K-VEHICLES-POWER-STEERING-PROBLEM-31332026 HERE IS THE LINK TO THE NEWS ARTICLE IDENTIFYING THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722500May 31, 2015
STEERING
TRAVELING ON HIGHWAY AT 55 MPH "POWER STEERING NOW" LIGHT CHIME ON AND I STARTED EXITING AT THE NEAREST EXIT AS I WAS APPROACHING THE EXIT I REDUCED MY SPEED TO 30 MPH AND I NOTICED THE STEERING WAS GETTING STIFF. I WAS IN PANIC MODE BECAUSE CARS WERE APPROACHING THE EXIT AND I WASN'T ABLE TO STEER. I COAST TO A PARKING LOT AND HAD MY VEHICLE TOWED.I HAVE NO TRUST IN THAT CAR. FIRST THROTTLE BODY ALMOST WAS REAR ENDED. NOW THIS. NO PRIOR WARNING. SERVICE NOW AND IT STOP ON YOU AWHILE YOU DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722503May 31, 2015
AIR BAGS
THE PASSENGER SIDE STARTED TO COME OUT OF THE PASSENGER SIDE DASH, WE HAD TO PUSH IT BACK DOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722262May 29, 2015
STEERING
IT STARTED IN RECENT WEEKS WHEN WE START THE CAR WE GET AN ERROR MESSAGE "ELECTRIC POWER STEERING MALFUNCTION" AND THERE IS NO POWER ASSIST. SHUTTING OFF THE CAR AND RESTARTING CLEARS THE ERROR MESSAGE. TWICE NOW WHILE DRIVING RIGHT AFTER START UP THE STEER MALFUNCTION ERROR CAME UP AND WITH IT WE HAD A LOSS OF POWER STREERING. BOTH TIMES WE WERE ABLE TO MOVE TO THE CURB, PUT IN PARK SHUT OFF AND RESTART AND NO PROBLEMS. WE WILL BE GETTING THIS TO THE DEALER BUT DON'T ANTICIPATE A FIX. THEY ONLY REPAIR WHEN THEY CAN DUPLICATE A PROBLEM AND THIS PROBLEM IS INTERMITTENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722331May 29, 2015
VEHICLE SPEED CONTROL, ENGINE
THIS HAS OCCURRED SEVERAL TIMES NOW. I WILL BE DRIVING AND THE CAR WILL SUDDENLY STALL AND DECREASE IN SPEED. THERE HAVE BEEN SEVERAL TIMES THAT I HAVE ALMOST BEEN HIT BY ANOTHER CAR AS WELL. I WENT TO FORD AND THEY TOLD ME MY THROTTLE BODY NEEDED TO BE REPLACED, SO I DID THAT. APPROXIMATELY A YEAR LATER THE SAME THING STARTED TO OCCUR. I TOOK IT BACK AND THEY SAID THEY DID AN UPDATE, HOWEVER ABOUT TWO MONTHS LATER THE SAME ISSUE OCCURED. I TOOK IT BACK TO FORD BECAUSE I AM UNDER WARRANTY AND THEY KEPT MY CAR FOR 4 DAYS AND SAID THEY COULD NOT FIND THE ISSUE. RECENTLY NOW ONLY THE BATTERY AND THE OIL CANISTER COMES ON, BUT WHEN IT STALLS OUT NOW IT JERKS REALLY HARD GOING FORWARD THEN STALLS OUT. IT IS VERY DANGEROUS AND I AM AFRAID TO DRIVE MY CAR. I CALLED FORD AS WELL AND THEY SAID THERE WAS NOTHING THAT THEY CAN DO. IT'S SAD TO SEE OTHER PEOPLE ARE EXPERIENCING THE SAME THING AND THEY WON'T DO ANYTHING I WILL NEVER BUY A FORD AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722071May 28, 2015
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING AT VARIOUS SPEEDS, THE POWER STEERING WARNING LIGHT ILLUMINATED. THE CONTACT MENTIONED THAT EXCESSIVE FORCE WAS REQUIRED TO TURN THE STEERING WHEEL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721263May 24, 2015
SERVICE BRAKES
DRIVER REAR BRAKE LIGHT STAYS ON WHEN LIGHTS ARE ON. PEOPLE STOP ME AND SAY THE BRAKE LIGHT IS TOO BRIGHT WHEN THEY ARE FOLLOWING ME. THEY TELL ME THIS IS A SAFETY HAZARD BECAUSE THEY HAVE TO LOOK AT IT AND THEY GET ANNOYED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721041May 22, 2015
SERVICE BRAKES
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. WHILE DRIVING AT APPROXIMATELY 15 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO STOP. THE CONTACT PUMPED THE BRAKE PEDAL MULTIPLE TIMES UNTIL THE VEHICLE STOPPED. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE MASTER CYLINDER WAS REPLACED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE INDEPENDENT MECHANIC AND THE ABS SYSTEM WAS REPLACED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 36,000. UPDATED 7/29/15*CN UPDATED 10/17/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716152May 13, 2015
EXTERIOR LIGHTING
IN APRIL OF 2012 THE REAR DRIVERS SIDE TAIL LIGHTS BLEW OUT. THIS WAS RIGHT AFTER MY LEASE EXPIRED AND I HAD PURCHASED THE VEHICLE. I ALSO BOUGHT THE EXTENDED WARRANTY. SINCE MY LEASE WAS UP, THIS WAS NOT COVERED, AND MUCH TO MY SURPRISE, IT WAS NOT COVERED UNDER THE EXTENDED WARRANTY. MY VEHICLE ONLY HAD 30,000 MILES. I WROTE SEVERAL LETTERS AND LODGED COMPLAINTS WITH MY DEALERSHIP AND WITH FORD. FINALLY IN MAY OF 2012, THEY DECIDED TO FIX IT, FREE OF CHARGE. YESTERDAY, MAY 12TH, 2015, THE REAR DRIVERS TURN SIGNAL BLEW OUT. THESE REPAIRS ARE OUTRAGEOUSLY PRICED, AS THEY ARE LED. THEY SHOULD LAST FOR 10 TO 20 YRS, BUT NOW I HAVE 2 REAR DRIVERS SIDE LIGHTING SYSTEMS THAT HAVE FAILED WITHIN 3 YRS. MY VEHICLE CURRENTLY HAS 60,000 MILES ON IT. COMPLETELY UNACCEPTABLE AND VERY DANGEROUS. I PLAN ON CONTACTING MY DEALERSHIP AND FORD TO SEE IF THERE IS ANYTHING THAT CAN BE DONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10714298May 4, 2015
FUEL/PROPULSION SYSTEM
THE FUEL TANK HAS A DEVELOPED A CRACK. THIS HAS BEEN EXAMINED BY A CERTIFIED MECHANIC WHO CONCLUDED THE CRACK IS A MANUFACTURING DEFECT AND NOT THE RESULT OF ANY SORT OF ROAD DEBRIS OR ANYTHING STRIKING THE TANK. THE MECHANIC INDICATES THIS TYPE OF CRACK IS COMMON IN THE MERCURY MILAN AND FORD FUSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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