Mercury Milan Complaints

2,579 consumer complaints on file.

#10930150December 6, 2016
AIR BAGS
I RECEIVED A RECALL NOTICE DATED JULY 2016 AND, DESPITE THE LETTER STATING THAT I WOULD BE CONTACTED BY FORD MOTOR WHEN PARTS BECAME AVAILABLE, I HAVE HEARD NOTHING FURTHER. SINCE THIS IS A SAFETY ISSUE, I EXPECT PROMPT REMEDIAL ACTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928961December 1, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. FOR MONTHS, THE DEALER STATED THAT THE CONTACT WOULD NEED TO RECEIVE A SECOND LETTER TO DETERMINE WHEN THE PARTS WOULD BE AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 01/04/17*LJ UPDATED 01/05/17.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928958December 1, 2016
AIR BAGS
TAKATA RECALL - HAVE NOT HAD AN ISSUE AS YET SINCE I AM NOT SUPPOSE TO DRIVE THE CAR UNTIL RECALL IS SATISFIED. WHEN WILL REPLACEMENT AIRBAGS BE AVAILABLE SO WE CAN USE THE VEHICLE. WE HAVE A VEHICLE WE ARE TOLD IS UNSAFE TO DRIVE. WHY ARE PARTS NOT AVAILABLE. WHY CAN'T FORD RECTIFY THE SITUATION!! I CAN'T SELL THE CAR IN WITHOUT HAVING THIS CORRECTED AND NOT SUPPOSE TO DRIVE IT. I CANNOT AFFORD TO BUY A BRAND NEW CAR AND LEAVE THIS ONE SITTING THERE IN THE GARAGE. FROM READING BELOW, I GUESS THIS CAN HAPPEN EVEN WITHOUT A CRASH, JUST DRIVING THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928714November 30, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928744November 30, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 01/04/17*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928804November 30, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCURY MILAN. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT STATED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 01/25/17*LJ UPDATED 7/12/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928058November 26, 2016
AIR BAGS
BACK IN JULY, 2016, I RECEIVED A NOTICE FROM FORD RE: A RECALL ON THE FRONTAL AIRBAG INFLATOR. NO FURTHER NOTICES HAVE BEEN RECEIVED REGARDING FIXING THIS PROBLEM. WHEN WILL THE SITUATION BE RESOLVED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927168November 21, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTERER EXCEEDED A REASONALE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 7/9/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927188November 21, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 01/04/17*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927250November 21, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) IN JUNE. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925780November 15, 2016
AIR BAGS, ENGINE AND ENGINE COOLING
2008 MERCURY MILAN. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO REPAIR PASSENGER FRONTAL AIRBAG INFLATOR RECALL NOTICE. *SMD THE CONSUMER STATED THE ENGINE LIGHT ILLUMINATED SHORTLY AFTER THE VEHICLE WAS PURCHASED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926187November 15, 2016
STEERING
RECEIVED A MESSAGE "POWER STEERING ASSIST FAULT" AND THE WHEEL BECAME VERY HARD TO STEER. DID NOT RECEIVE A SERVICE WARNING AND WE WERE DRIVING WITH OUR GRANDCHILDREN IN THE CAR. VERY DISTURBING. THE VEHICLE HAS ABOUT 60K MILES AND THE STEERING GO OUT????? THE CHARGE TO REPAIR IS WILL OVER $2K. NO WARNING. VERY DANGEROUS!!!! MUST HAPPEN OFTEN BECAUSE OUR LOCAL DEALER STOCKS THE ITEM BUT ANY OTHER TIME I HAD MAINTENANCE DONE THE PART HAD TO BE ORDERED. HUMMMMMMM?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925743November 14, 2016
UNKNOWN OR OTHER
WENT OUT TO CAR TO START BEFORE LEAVING TO GO TO WORK NOTICE THAT THE CAR STEERING WHEEL WOULD NOT TURN. GOT OUT THE VEHICLE POP THE HOOD OF THE CAR AND SEEN THAT THE BELT HAD COME OFF THE PULLEYS THE BELT IT'S SELF WAS NOT BROKE BUT OF THE PULLEYS. THIS IS THE THIRD TIME THIS HAS HAPPEN THIS YEAR THE FIRST TIME I HAD TO THE CAR TO JEFFY LUBE TO HAVE IT LOOK AT BECAUSE THE BELT WAS SQUEALING THEY CHECK IT OUT AND I WAS TOLD THAT THE BOLT HAD BROKE OFF AND HALF OF THE BOLT WAS STILL STUCK IN THE HOLE. I HAD THE BOLT AND PULLEY REPLACE THEN. THE SECOND TIME I HAS SITTING IN MY CAR WITH IT ON IN PARKING LOT AND I HEARD SOMETHING POP I GOT OUT POP THE HOOD AND NOTICE THE BELT WAS OFF THE PULLEY I HAD THE CAR TOWED TO A REPAIR SHOP AND WAS TOLD THE BOLT THAT HOLDS ONE OF THE PULLEYS WAS NOT FITTING PROPERLY IN THE SPACE WHERE IT BELONGS SO IT WAS LOOSENING ITSELF AND THE PULLEYS WAS COMING A LOOSE FROM ITS POSITION ALLOWING THE BELT TO COME OFF I HAD IT FIX. SO THERE HAS TO BE A DEFAULT PROBLEM WITH THE PULLEY OR BOLT OR THE HOLE THAT THE BOLT GOES IN IF THE BOLT KEEPS BREAKING OFF I'M TIRED OF REPLACING THE SAME PROBLEM EVERY COUPLE OF MONTHS I HAVE TO PAY FOR TOWING, LABOR AND PARTS TO REPAIR SHOPS I'M PRETTY SURE THIS TIME IT'S THE SAME PROBLEM I JUST HADN'T HAD IT TOWED TO A REPAIR SHOP TODAY YET SINCE IT JUST HAPPEN I SEARCH TO SEE IF MY CAR HAD A RECALL ON THIS PROBLEM HADN'T SEEN ONE YET
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925894November 14, 2016
SERVICE BRAKES
I WAS DRIVING IN A RESIDENTIAL NEIGHBOR GOING AROUND 25MPH, I BEGAN TO SLOW DOWN TO DRIVE THROUGH SLIGHT DIP AND THEN ATTEMPTED TO BRAKE HARDER TO MAKE A TURN. AT THAT POINT THE BRAKES FAILED IMMEDIATELY AND I WAS UNABLE TO TURN, I HAVE TO CIRCLE THE BLOCK AND PUSH THE PEDAL INTO THE FLOORBOARD TO GET ANY RESPONSE FROM THE BRAKES. MY CHILDREN WERE IN THE VEHICLE AND IT WAS TERRIFYING AND HIGHLY DANGEROUS TO NOT ONLY MYSELF AND MY PASSENGERS BUT TO OTHERS ON THE ROAD. LOOK AROUND THE INTERNET AND THERE ARE MANY PEOPLE WHO HAVE EXPERIENCED THIS PROBLEM, BOTH ON MERCURY MILAN AND ON FORD FUSION. THE PROBLEM SEEMS TO BE A FAULTY ANTI LOCK HYDRAULIC CONTROL UNIT. THIS PROBLEM HAS BEEN KNOWN TO NHTSA, FORD MOTOR COMPANY AND OTHERS SINCE AT LEAST 2012; MECHANIC HAS FIXED SEVERAL OF THIS SPECIFIC PART AND SAYS HE CONTINUES TO SEE THIS PIECE OF FAULTY EQUIPMENT IN FORD PRODUCTS, SPECIFICALLY MERCURY AND LINCOLNS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925245November 9, 2016
SERVICE BRAKES, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING 5 MPH TO PARK, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE ACCELERATED WITHOUT WARNING. IN ORDER FOR THE VEHICLE TO STOP, THE BRAKE PEDAL HAD TO BE DEPRESSED NUMEROUS TIMES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924927November 8, 2016
AIR BAGS
TAKATA AIR BAG RECALL - REEIEVED NOTICE OF RECALL FROM FORD IN JULY 2016 AND HAVE NOT HEARD FROM THEM SINCE. WHAT IS TAKING SO LONG TO REPLACE THE PASSENGER SIDE AIRBAG??? I,M CONCERNED FOR THE SAFETY OF MY WIFE AND FAMILY WHO OCCUPY THIS SEAT. PLEASE LET ME KNOW WHEN I CAN COME INTO MALOUF DEALERSHIP TO HAVE THIS AIRBAG REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924996November 8, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924652November 7, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924909November 7, 2016
SERVICE BRAKES
AFTER ABS BECOMES ACTIVE THE BRAKE PEDAL BECOMES REALLY SOFT AND HAVE TO PUSH IT TO THE GROUND TO MAKE THE CAR STOP. IN ORDER FOR THE BRAKE PEDAL TO BECOME NORMAL AGAIN ABS WILL NEED TO BE ACTIVATED AGAIN SOMEHOW. SEEMS TO BE AN ISSUE ACCROSS ALL THESE STYLE OF CHASSIS VEHICLES ( MILAN/FUSION). IT HAPPENS ALL THE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924188November 4, 2016
SERVICE BRAKES
ABS BRAKING SYSTEM WAS ACTIVATED DURING RAIN (NOVEMBER '16) WHILE DRIVING ON A CITY STREET. DURING ACTIVATION, BRAKE PEDAL WENT TO FLOOR AND IT BECAME VERY DIFFICULT TO STOP THE CAR. NEARLY SLID INTO INTERSECTION. FOLLOWING THE BRAKE PEDAL GOING TO FLOOR, THE PEDAL CONTINUED TO BE SOFT AND WAS DIFFICULT TO STOP THE CAR. HAVE TRIED PUMPING THE BRAKES TO IMPROVE THE SOFTNESS, BUT THAT DOESN'T HELP VERY MUCH. TAKING TO DEALER IMMEDIATELY AS CAR HAS BECOME MORE DIFFICULT TO STOP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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