Mercury Milan Complaints

2,579 consumer complaints on file.

#11082243March 30, 2018
POWER TRAIN, STEERING
AS I WAS DRIVING, CHIME SOUNDED AND SERVICE POWER STEERING AND SERVICE ADVANCETRAC MESSAGE DISPLAYED AND WARNING LIGHTS ILLUMINATED. I PULLED OVER AND TURNED OFF VEHICLE AND DID A QUICK CHECK UNDER HOOD AND UNDER VEHICLE. WHEN I FOUND NOTHING I RESTARTED VEHICLE AND PROCEEDED TO RE-ENTER ROADWAY, CHIME ONCE AGAIN SOUNDED AND SERVICE POWER STEERING NOW AND SERVICE ADVANCETRAC NOW MESSAGES AND LIGHTS ILLUMINATED BUT NOW ALL POWER ASSIST TO STEERING WAS LOST MAKING FOR A VERY DANGEROUS SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081820March 28, 2018
STEERING
LOST POWER STEERING WHILE DRIVING DOWN THE HIGHWAY AND I AM A 77 YEAR OLD WOMEN! I THANK GOD THAT I DID NOT HAVE TO GO AROUND ANYTHING BECAUSE I WOULD HAVE HIT IT, BEING UNABLE TO MOVE MY STEERING WHEEL WITH EASE! THE 2011 MERCURY MILAN HAS A RECALL FOR THIS PROBLEM BUT MY CAR WAS MADE 7 DAYS BEFORE THE RECALL SO IT IS NOT UNDER THIS RECALL #15S518
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081854March 28, 2018
AIR BAGS
MY PASSENGER AIRBAG WILL NOT INFLATE IF I AM EVER INVOLVED IN A CRASH. THIS IS A CONCERN BECAUSE I'M A SCARED SOMETHING WILL HAPPEN TO MY PASSENGER WHEN I AM DRIVING. THE REMEDY FOR MY CAR HAS NOT BEEN COMPLETED THEREFORE IT IS A RISK TO DRIVE IN MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081366March 26, 2018
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED WHILE DRIVING, THE STEERING WHEEL SEIZED AS THE POWER STEERING WARNING LIGHT ILLUMINATED BEFORE AND DURING THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER BRANDON FORD (9090 E ADAMO DR., TAMPA, FL 33619) WHERE IT WAS DIAGNOSED WITH A FAILED STEERING GEAR AND TIE ROD. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 147,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081080March 23, 2018
SERVICE BRAKES
THE ABS SYSTEM ISN'T WORKING PROPERLY, AND THE BRAKES ARE VERY SPONGY, MAKING IT UNSAFE TO DRIVE THE CAR. THIS STARTED WHEN I WAS BRAKING AT 40 MPH AND HIT A MILD BUMP IN THE ROAD TRIGGERING THE ABS TO ACTIVATE BRIEFLY. THE BRAKES HAVE BEEN INCONSISTENTLY SPONGY EVER SINCE, AND NOT CONSISTENTLY SPONGY RENDERING THE BRAKES UNPREDICTABLE AS WELL AS INTERMITTENTLY UNRESPONSIVE. THE BRAKE FLUID IS FINE, THE MASTER CYLINDER IS NOT LEAKING, AND THE BRAKE PADS AND CALIPERS ARE FUNCTIONING PROPERLY. THIS APPEARS TO BE AN ABS PUMP/ACTUATOR ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080852March 22, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080973March 22, 2018
ELECTRONIC STABILITY CONTROL (ESC), STEERING, SUSPENSION
HAVING PROBLEMS WITH POWER STEERING AND ELECTRONIC STABILITY. WET ROAD THE CAR WOULD SLIDE ON CURVE ROADS IN SNOW THE CAR LOOSES POWER AND WON'T BARELY MOVES RPM GO DOWN. THE STEERING WHEEL WON'T MOVE IN REVERSE SOMETIMES. TIRES GET WORN OUT EVERY 4 TO 6 WEEKS WIRES SHOW TO TIRE ON THE IN SIDE . STEERING DON'T LOCK WHEN CAR IS OFF AND KEY OUT. CAR SALES ME TO TAKE KEY OUT WHILE ITS IN GEAR. AND CAR CAN BE SHIFT IN GEAR AND STEER WHEN KEY IS NOT IN. DIDN'T DO THIS WHEN I GOT IT. ONCE AND A WHILE POWER TRAIN LIGHT COMES ON AND ITS STUCK IN LOW GEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080695March 21, 2018
SERVICE BRAKES
MY DAUGHTER HIT HER BRAKES HARD WHILE DRIVING ON ICY ROADS, AND THEREAFTER EXPERIENCED THE BRAKE PEDAL GOING TO THE FLOOR AND INCREASED STOPPING DISTANCES. I TEST DROVE HER CAR AND EXPERIENCED THE SAME THING. DUE TO BEING A SAFETY FACTOR, AND THE FACT WE LIVE IN THE MIDWEST WHERE TRAFFIC CONDITIONS ARE OFTEN SLICK, WE FELT WE HAD TO GET THE BRAKES FIXED FOR HER SAFETY EVEN THOUGH SHE DIDN'T YET GET IN AN ACCIDENT. YOU CANNOT SAFELY DRIVE A CAR WHERE THE BRAKES ARE LIABLE TO FAIL AT ANY MOMENT YOU HAVE TO HIT THEM HARD THROUGH NO FAULT OF YOUR OWN. THIS SHOULD BE RECALLED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080706March 21, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. WHILE OPERATING THE VEHICLE, THE AIR BAG SENSOR INDICATOR REMAINED ILLUMINATED. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER (BELLO FORD IN CONROY, TX) WAS NOTIFIED OF THE FAILURE. IN ADDITION, THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. AFTER CONTACTING THE SAME DEALER AND THE MANUFACTURER, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT YET AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079920March 17, 2018
AIR BAGS
TAKATA RECALL 16S26/HTSA RECALL 16V-384 NOTIFIED OF RECALL SEVERAL MONTHS AGO, I AM AFRAID TO HAVE A PASSENGER IN THE CAR DUE TO THE EVENT OF A CRASH AND AIR BAG RUPTURE INCREASING THE RISK OF "SERIOUS INJURY OR DEATH" AS STATED IN THE NOTICE. PLEASE PROVIDE A RESOLUTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079972March 17, 2018
AIR BAGS, ENGINE, POWER TRAIN
TAKATA TOO! I DROVE MILAN TO STOP SIGN. AS I WENT FORWARD, WENT INTO 'LIMP HOME' MODE (FOUND TERM WHILE RESEARCHING). 1ST TIME THIS EVER HAPPENED. NO FOREWARNING! I WAS ABLE TO GET CAR TO CRAWL TO THE CURB. SAW ORANGE WRENCH LIGHT UP. SHUT OFF ENGINE. WHEN I RESTARTED, I WAS ABLE TO DRIVE SHORT DISTANCE HOME. NEXT DAY, TRIED 3 TIMES TO START. IT STARTED, BUT QUICKLY STALLED EACH TIME. TOWED TO MY MECHANIC. HE CHECKED COMPUTER, SAW THERE WAS A PROBLEM. HE DOESN'T DO THAT WORK. TOLD ME WRENCH AND ENGINE LIGHT COME ON. TOWED TO FORD DEALERSHIP ON FRIDAY. IT IS NOW 9 DAYS THERE, AND DAY 11 WILL BE MONDAY 3/19/18. I SPOKE 3 TIMES TO SERVICE DEPT.(SAME PERSON), AND AM BEING TOLD THEY ARE BACKED UP WITH WORK, AND HAVEN'T LOOKED AT MY CAR YET. EACH CONVO HE SAYS WHAT DAY THEY SHOULD GET TO IT, BUT HAVE LIED SO FAR. SO, NOT DIAGNOSED YET. I HAVE NEVER RECEIVED ANY NOTICE FROM FORD ABOUT THIS POSSIBLY BECOMING AN ISSUE WITH MY CAR. ALSO, I NEVER RECEIVED NOTICE ABOUT 'TAKATA RECALL'. I SAW IT ON THE INTERNET AND ALERTED SERVICE DEPT. TO CHECK THAT TOO. I WAS TOLD THEY HAVE TO SEE IF MY CAR HAS THAT TYPE OF AIRBAG. I RESEARCHED AND SAW THE FORD CONSUMER PROGRAM 13N03. THAT INVESTIGATION INVOLVES 2009-2013 MILANS. EXTENDED WARRANTY 10 YRS OR 150,000 MILES. I KNOW THIS IS THE PROBLEM WITH MY CAR. I BOUGHT IT MAY 2011 WITH UNDER 52,0000 MILES ON IT. NOT EVEN 7 YRS YET, AND I HAVE UNDER 60,000 MILES ON IT BECAUSE IT'S ONLY FOR LOCAL DRIVING. IT'S THE ONLY VEHICLE I HAVE AND I CAN'T GET RENTAL CAR HELP THRU INSURANCE UNLESS MY CAR WAS IN AN ACCIDENT. FORD WON'T HELP ON A LOANER CAR EITHER. NOW, I BELIEVE FORD HAS A PROTOCOL THEY ARE FOLLOWING TO 'GET OUT' OF ANY FREE REPAIRS. THE NCCC SUGGESTS PHONING 1-800-392-3673 IF I NEVER RECEIVED LETTER, BUT THAT PHONE NUMBER IS FORD! SERIOUSLY? SHOULD I BOTHER? THIS IS IN STATEN ISLAND, NY. BEWARE! CAN I PLEASE GET ANY HELP ON WHAT TO DO?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079757March 16, 2018
AIR BAGS
TAKATA RECALL WHEN WILL THESE BE REPAIRED AFRAID OF PERSONAL INJURY OR DEATH DRIVING THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079866March 16, 2018
AIR BAGS, SERVICE BRAKES
TAKAKA RECALL: STILL WAITING FOR REPLACEMENT. BRAKES: I WAS TAKING MY GRANDDAUGHTER HOME AND HAD TO STOP AT A TRAFFIC LIGHT. MY BRAKE PEDAL WENT STRAIGHT TO THE FLOOR!! MY HEART WAS IN MY THROAT. FORTUNATELY NO-ONE WAS IN FRONT OF ME AND I WAS ABLE TO STOP AFTER PUMPING MANY TIMES.MY SERVICE CENTER SAID I NEEDED A NEW ABS SYSTEM COSTING $1500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079502March 15, 2018
AIR BAGS
THE PASSENGER FRONT AIR BAG COVER ON THE DASH IS LIFTING UP ON THE LEFT SIDE AND HAS BEEN LIKE THIS FOR A WHILE. IT LOOKS A LITTLE HIGHER. WE HAVE BEEN TRYING TO HAVE THIS AIR BAG FIXED SINCE THE INITIAL RECALL IN JULY 2016. WE ARE IN OUR MID EIGHTIES AND RELY ON THIS VEHICLE FOR MANY DR. APPOINTMENTS & HOSPITAL VISITS FOR OURSELVES. THERE IS NO REASON WE HAVE TO RIDE AROUND LIVING IN FEAR THAT OUR AIRBAGS CAN'T BE FIXED. THIS NEEDS TO BE ADDRESSED IMMEDIATELY!!! PLEASE HAVE SOMEONE CONTACT US AS SOON AS POSSIBLE!!!WE ARE TIRED OF EXCUSES FROM THE FORD COMPANY! I'M SURE THEY KNEW ABOUT THIS ISSUE FOR A LONG TIME EVEN BEFORE THE PUBLIC KNEW. IT SHOULDN'T HAVE TO TAKE PEOPLE DYING IN THEIR CARS WITH THIS ISSUE BEFORE THE CAR COMPANIES ADDRESS IT!! THANK YOU AND WE APPRECIATE ANYTHING YOU CAN DO TO HELP US GET THIS FIXED!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078722March 12, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. WHILE DRIVING, THE BRAKE PEDAL WOULD OCCASIONALLY TRAVEL TO THE FLOORBOARD WHEN DEPRESSED. AS A RESULT, THE VEHICLE WAS UNABLE TO PROPERLY SLOW DOWN OR STOP. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ROTOR AND PADS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE CONTACT WAS CONCERNED THAT THE FAILURE WAS DUE TO AN ABS FAILURE. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078577March 11, 2018
AIR BAGS
I HAVE BEEN UNABLE TO GET MY AIRBAGS REPLACED AS PART OF THE RECALL AND HAVE BEEN TOLD THAT THEY HAVE ABSOLUTELY NO IDEA OF WHEN THE PARTS WILL BE AVAILABLE TO TAKE CARE OF THIS. AS IT STANDS, IT IS UNSAFE FOR ANYONE TO RIDE IN THE FRONT PASSENGER SIDE OF MY CAR AND I AM DEEPLY CONCERNED ABOUT THE SAFETY OF ANY DRIVER OF THIS VEHICLE IN MY FAMILY. I AM HIGHLY UPSET THAT THIS IS TAKING SO LONG AND THAT THERE SEEMS TO BE NO REGARD FOR THE SAFETY OF MY FAMILY. THIS IS THE MAIN VEHICLE DRIVEN AND I DO NOT HAVE THE LUXURY OF JUST PARKING IT AND WAITING UNTIL SOMEONE DECIDES WE ARE IMPORTANT ENOUGH TO FIX THIS DANGEROUS PROBLEM. I AM DEEPLY DISAPPOINTED IN HOW THIS IS BEING HANDLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078378March 9, 2018
AIR BAGS
TAKATA RECALL PARTS HAVE BEEN DELAYED; STILL WAITING WITH NO INFORMATION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076654March 7, 2018
AIR BAGS
TAKATA RECALL. WE RECEIVED A RECALL NOTICE BACK IN EARLY 2016 ABOUT THE PASSENGER AIRBAG. WE RECEIVED ANOTHER LETTER SAYING THEY ARE STILL WORKING ON GETTING VEHICLES TO FORD DEALERSHIPS SO IT CAN BE FIXED. I'M A STAFF SERGEANT IN THE US ARMY CURRENTLY STATIONED IN FORT WAINWRIGHT ALASKA. I CAN'T HAVE ANY OPEN RECALLS ON MY VEHICLE IN ORDER FOR THE ARMY TRANSPORTATION. I CAN'T LEAVE MY CAR IN ANOTHER STATE WHILE I MOVE TO ANOTHER DUTY STATION WITH MY FAMILY. THERE HAS BE AWAY THIS ISSUE CAN BE FIXED SOON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076763March 7, 2018
EQUIPMENT, AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT NOTICED, ON THE FRONT DRIVER?S SIDE DASHBOARD, THAT THE SEAM OF THE AIR BAG COVER STARTED TO SEPARATE. THE CONTACT CALLED CREST AUTOMALL (185 AMITY RD, WOODBRIDGE, CT 06525, (203) 389-7100) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE DEALER STATED THAT THE AIR BAG SEAM WAS A DESIGN FLAW. THE CONTACT'S HUSBAND GLUED THE SEAM TOGETHER AS A TEMPORARY REMEDY; HOWEVER, THE CONTACT BEGAN TO NOTICE THAT THE SEAM WAS CONTINUOUSLY SEPARATING FROM THE DASHBOARD. THE CONTACT TOOK THE VEHICLE TO CREST AUTOMALL AND WAS INFORMED THAT THEY WOULD ONLY REPLACE THE AIR BAG MODULE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER INFORMED THE CONTACT THAT THE PARTS WERE TO BECOME AVAILABLE WITHIN THE THIRD QUARTER. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT CONTACT STATED BEFORE AIRBAG ISSUE SIDE PASSENGER DASHBOARD WAS SEPARATING AND DEALER SAID IT COULD NOT BE REPLACED BECAUSE IT WAS A COSMETIC ISSUE AND NOT UNDER WARRANTY. CONTACT DID RESEARCH ONLINE AND FOUND IT WAS A COMMON ISSUE THEN LATER RECEIVED NOTICE OF AIRBAG DEFECT. DEALER SAYS PART MAY NOT BE AVAILABLE UNTIL END OF YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076454March 6, 2018
AIR BAGS
INFO FROM NHTSA (HTTPS://WWW.NHTSA.GOV/RECALLS): "JUN 01,2016 MANUFACTURER RECALL NUMBER16S26 NHTSA RECALL NUMBER16V384 RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE" WE LIVE IN HOUSTON - A HOT, HIGHLY HUMID ENVIRONMENT. THESE AMBIENT CONDITIONS ARE SAID TO BE ASSOCIATED WITH A HIGHER RISK OF DANGER WITH TAKATA AIRBAGS. THE RECALL WAS ANNOUNCED NEARLY 2 YEARS AGO, AND THE EXTENT OF FORD'S RESPONSE INCLUDES THE FOLLOWING: "PARTS ARE NOT YET AVAILABLE, BUT YOUR VEHICLE IS SAFE TO DRIVE IN THE MEANTIME." (HTTPS://OWNER.FORD.COM/TOOLS/ACCOUNT/MAINTENANCE/RECALLS/RESULTS.HTML) HOW IS THIS EVEN REMOTELY ACCEPTABLE? THESE AIRBAGS HAVE KILLED FEW AND INJURED MORE. YES, THE PROBABILITY IS LOW, BUT "SAFE FOR NOW" IS A LUDICROUS AND ARROGANT RESPONSE TO WHAT HAS BEEN CHARACTERIZED AS A LOW PROBABILITY, HIGH-POTENTIAL SAFETY RISK. IT'S EASY FOR FORD TO NOT CARE WHEN THEY ARE NOT ASSUMING THE HIGH-POTENTIAL PORTION OF THAT LOW PROBABILITY RISK WITH THEIR OWN LIVES. AGAIN, FROM THIS NHTSA WEBSITE: "LONG-TERM EXPOSURE TO HIGH HEAT AND HUMIDITY CAN CAUSE THESE AIR BAGS TO FAIL." (HTTPS://WWW.NHTSA.GOV/TAKATA-AIR-BAGS/TAKATA-RECALL-EXPANSION-WHAT-CONSUMERS-NEED-KNOW). LONG TERM EXPOSURE TO HIGH HEAT AND HUMIDITY? HOUSTON HAS VERY HIGH HEAT AND HUMIDITY FOR THE MAJORITY OF THE YEAR. IN THE MEANTIME, WE HAVEN'T BEEN USING THE FRONT PASSENGER SEAT OF OUR 2008 MERCURY MILAN. WHERE IS OUR COMPENSATION FOR LOSS OF USE? DO I NEED TO SEND 1000000 OF THESE USELESS COMPLAINTS DAILY FOR FORD TO BE PRESSURED TO ACTUALLY DO SOMETHING? I'M NOT IMPRESSED. JUNE 1ST, 2016 RECALL WITH NO ACTION TAKEN NEAR THE END OF Q1 2018? DO BETTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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