Mercury Milan Complaints

2,579 consumer complaints on file.

#10614796July 20, 2014
SUSPENSION
JUST DID ROTORS, BRAKES, AND CALI AND NOW EVERYTIME YOU GO OVER A BUMP IT SOUNDS LIKE THE WHEEL IS GOING TO FALL OFF VERY LOUD NOISE I WONT DRIVE THIS CUS I DONT FEEL SAFE IN MY CAR ANYMORE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10614541July 18, 2014
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
WHEN TRYING TO ACCELERATE MY CAR CHUGS AND FEELS AS IF IT WANTS TO STALL. I HAVE TO ACCELERATE AT A VERY VERY SLOW PACE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610628July 15, 2014
POWER TRAIN
TRANSMISSION IS SLIPPING, CAR IS BUCKING AND SOMETIMES THE ENGINE SLIPS TO A REDUCED SPEED. I HAVE TO TAKE MY FOOT ON AND OFF THE ACCELERATOR SEVERAL TIMES BEFORE THE SPEED WILL INCREASE. THIS IS VERY DANGEROUS DURING RUSH HOUR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610634July 15, 2014
STRUCTURE:BODY
THE DRIVES INSIDE DOOR HANDLE BROKE, IT WILL NO LONGER OPEN THE DOOR. I HAVE TO KEEP THE CAR RUNNING, ROLL THE WINDOW DOWN, STICK MY HAND OUT THE WINDOW TO OPEN THE DOOR,FROM THE OUTSIDE THEN KEEP THE DOOR OPEN BEFORE I CAN REMOVE THE KEY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610636July 15, 2014
ELECTRICAL SYSTEM
RADIO LIGHT WENT OUT AND WILL NOT COME BACK ON HAD TROUBLE GETTING THE KEY OUT AND STEERING WHEEL LOCKED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610716July 15, 2014
ELECTRICAL SYSTEM
INCIDENT OCCURRED ON 7/12/2014 WHILE DRIVING 2007 MILAN PREMIER AT APPROXIMATELY 50-55 MPH IN PROCESS OF NEGOTIATING AN INTERCHANGE OF TWO INTERSTATE HIGHWAYS . THE CAR BEGAN TO SHUDDER AND VIBRATE VIOLENTLY. VEHICLE DASH LIGHTS CAME ON, THERE WAS A LOSS OF POWER STEERING, THE ENGINE CUT OUT COMPLETELY AND THE STEERING LOCKED UP IN THE MIDDLE OF DRIVING. DRIVER, DRIVER MANAGED TO GET THE CAR TO THE SIDE OF THE ROAD, BUT ONLY AFTER A NEAR MISS BY 2-3 TRACTOR TRAILERS. THE CAR WAS TOWED TO AN INDEPENDENT MECHANIC FOR EVALUATION. THERE WERE NO PRIOR INDICATIONS OF ISSUES, AND CAR HAD UNDERGONE A 90,000 MILE EVALUATION AT AN AUTHORIZED FORD DEALER 7/2/2014, ABOUT 10MDAY PRIOR TO THE INCIDENT. THE INDEPENDENT MECHANIC IS STATING THAT THE IGNITION COILS BURNED/CRACKED AND THAT A NEW COMPUTER, PLUGS AND COILS WOULD BE REQUIRED. HE ALSO STATED THAT FORD IS AWARE OF THIS PROBLEM AN HAS BEEN EXTENDING THE PCM (COMPUTER) WARRANTY TO 80,000 MILES. FOUND OUT THAT THE IGNITION COILS HAD COMPLETELY BURNED UP, WHICH I WAS TOLD BY THE MECHANIC THAT THIS IS VERY UNUSUAL. ALTHOUGH WE WILL BE OUT OVER $3,000 WE ARE LUCKY THAT OUR KIDS WERE NOT SPLATTERED ON THE GRILLE OF A TRACTOR TRAILER. ARTICLES RESEARCHED AND TECHNICIANS CONTACTED THUS FAR SEEM TO CONTRADICT THAT THIS IS A RARE OCCURRENCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610094July 12, 2014
SERVICE BRAKES, EXTERIOR LIGHTING
LED BRAKE LIGHT FLICKERS ON AND OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609251July 9, 2014
POWER TRAIN
I WAS DRIVING DOWN THE HWY WHEN MY WRENCH LIGHT CAME ON. ALL OF A SUDDEN, I LOSE POWER AND CAN'T GET PAST 45 MPH AND THE TACHOMETER GOES INTO THE RED. I SHUT OFF THE CAR, CALL A TOW TRUCK AND HAVE IT TOWED TO THE FORD DEALERSHIP. THEY DID A DIAGNOSTIC AND SAID THE MY 2 AND 4 GEARS ARE GONE AND THAT I WOULD NEED A NEW TRANSMISSION TO THE TUNE OF $7200. THE CAR ONLY HAS 89,000 MILES ON IT AND AFTER RESEARCHING ONLINE, I FOUND THAT FORD HAS BEEN HAVING ISSUES WITH THIS PARTICULAR TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608525July 7, 2014
UNKNOWN OR OTHER, ELECTRICAL SYSTEM, POWER TRAIN, ENGINE
BATTERY DIED IN MY 2007 MERCURY MILAN. AFTER REPLACING THE BATTERY THE THROTTLE BODY MALFUNCTIONED. CAR WOULD NOT ACCELERATE AND CHECK ENGINE LIGHT IS ON. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608576July 7, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE VEHICLE STALLED. THE CONTACT MENTIONED THAT THE CHECK ENGINE SOON AND WRENCH WARNING ICON WAS ILLUMINATED. ADITIONALLY, THE CONTACT STATED THAT SHE HAD RECEIVED A CUSTOMER SATISFACTION DIRECTLY RELATED TO FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE THROTTLE BODY WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 18,000 AND THE CURRENT MILEAGE WAS 19,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608060July 3, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
BOTH TAIL LAMPS ILLUMINATE IRREGULARLY. SOMETIMES ONE WILL STAY ON ALL THE TIME AS IF BRAKING, OTHER TIMES ONE WILL COME ON ,BUT FLICKER AND STILL OTHER TIMES THEY WON'T WORK AT ALL. WHILE DRIVING, I HAVE NO IDEA IF THEY ARE WORKING CORRECTLY OR NOT. I AM CONCERNED THAT I WILL GET HIT FROM BEHIND DUE TO THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608106July 3, 2014
VEHICLE SPEED CONTROL
WHILE DRIVING MY CAR.A TOOL LIGHT CAME ON AND MY CAR LOST ALL ACCELERATION AND DROPPED TO 5MPH IN THE MIDDLE OF TRAFFIC. A CAR NEARLY HIT ME FROM BEHIND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607874July 2, 2014
POWER TRAIN, ENGINE
VEHICLE TRAVELING AT 55MPH AND WRENCH LIGHT CAME ON. VEHICLE ENGINE DID NOT STALL BUT DROPPED RPMS AND WOULD NOT RESPOND TO PRESSING THE ACCELERATOR. VEHICLE SLOWED TO A CRAWL ONTO THE SHOULDER OF THE HIGHWAY. AFTER PUTTING CAR IN PARK AND SHUTTING OFF ENGINE AND THEN STARTING UP AGAIN THE WRENCH LIGHT WENT OFF AND THE CAR RAN FINE. THIS HAS HAPPENED SEVERAL TIMES IN THE PAST FEW DAYS EVEN ON THE INTERSTATE WITH HEAVY TRAFFIC BEHIND ME...I HAVE ALMOST BEEN REARENDED SEVERAL TIMES WHILE I WAS TRYING TO GET OFF THE ROAD OUT OF TRAFFIC!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607041June 30, 2014
EXTERIOR LIGHTING
PASSENGER SIDE TAIL LIGHT WENT OUT. THESE ARE LED'S AND NOT SUPPOSE TO BURN OUT. IN LOOKING FOR THIS PROBLEM WITH MILAN'S ON THE INTERNET I FOUND A NUMBER OF INCIDENTS REFERRING TO THE SAME THING. COST OF REPAIR IS $400 PLUS. CALLED FORD CUSTOMER SERVICE AND THEY KNOW NOTHING ABOUT THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606506June 27, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT THE FRONT PASSENGER'S SIDE AIR BAG HOUSING BECAME COMPLETELY WARPED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE REPAIRS NEEDED WERE UNKNOWN. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605963June 25, 2014
POWER TRAIN
DRIVING 65 MPH ON INTERSTATE; CAR STOPPED ACCELERATING, STARTING DROPPING IN SPEED. PRESSED ACCELERATOR UNTIL ON FLOOR, WOULD NOT ACCELERATE, ONLY CONTINUED DECREASING IN SPEED. "WRENCH" INDICATOR APPEARED ON VEHICLE ELECTRONIC DASHBOARD. STOPPED. WHEN TURNED OFF AND BACK ON WRENCH WAS GONE, CAR WOULD ACCELERATE, BUT SEEMED TO BE "MISSING". TOOK TO DEALER FOR REGULAR OIL CHANGE AND MAINTENANCE, ASKED THEM TO CHECK. THEY DIDN'T FIND ANYTHING. 4 DAYS AFTER GETTING IT CHECK SAME PROBLEM OCCUR ED. THEN 2 DAYS AFTER THAT IT OCCURRED AGAIN, AND BESIDES "WRENCH" LIGHT THE "SERVICE ENGINE SOON" LIGHT ILLUMINATED. TOOK CAR INTO DEALER, IT IS STILL THERE. DEALER SAID THE THROTTLE BODY IS BAD, AND IT IS NOT COVERED. I FOUND WHERE FORD HAS HAD MULTIPLE PROBLEMS WITH THIS, AND ISSUED WARRANTY EXTENSIONS ON MERCURY MILAN, AND OTHER VEHICLES, FROM 2009-2013, BUT THEY ARE NOT SURE IT APPLIES TO MY VEHICLE. SERIOUSLY? SOUNDS CONSPICUOUS THAT MY CAR WOULD HAVE THAT VERY PROBLEM BUT IT WOULDN'T BE AN "ISSUE" THAT NEEDED RECALLING/OR FIXING UNDER WARRANTY! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605668June 24, 2014
SERVICE BRAKES, EXTERIOR LIGHTING
I BOUGHT MY MILAN AT A USED FORD DEALER WHEN THE CAR WAS 2 YEARS OLD. WHEN I WAS DRIVING OFF OF THE LOT MY HUSBAND WAS FOLLOWING ME AND NOTICED THAT THE BRAKE LIGHT ON THE PASSENGER SIDE WAS OUT. ONE YEAR LATER THE BRAKE LIGHT ON THE OTHER (DRIVER) SIDE IS OUT. THE CAR IS NO LONGER UNDER FACTORY WARRANTY AND THE DEALER SAID IT WOULD COST TOTAL OF 417.00. THIS OBVIOUSLY IS A SAFETY ISSUE THAT SHOULD BE ADDRESSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605131June 23, 2014
EXTERIOR LIGHTING:TAIL LIGHTS
TL* THE CONTACT OWNS A 2011 MERCURY MILAN. THE CONTACT STATED THAT THE TAIL LIGHTS ON THE VEHICLE WERE INOPERABLE. THE DEALER STATED THAT IT WOULD COST $400 TO REPAIR EACH TAIL LIGHT. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605254June 23, 2014
VEHICLE SPEED CONTROL, POWER TRAIN, ENGINE
I WAS DRIVING ON THE HIGHWAY GOING ABOUT 70MPH WHEN MY CAR JOLTED. THEN FROM THERE IT DECELERATED VERY FAST. I PUSHED ON THE GAS AND NOTHING IT FELT LIKE IT WAS IN NEUTRAL WITH NOTHING HAPPENING. I QUICKLY WAS ABLE TO GET INTO THE BREAKDOWN LANE BUT DUE TO BEING IN THE HIGH SPEED LANE I ALMOST GOT HIT BY 2 CARS. AS I PULLED OVER IT FELT LIKE THE CAR WAS ABOUT TO STALL. I SHUT THE CAR OFF AND WAITED. I TURNED IT BACK ON AND IT DROVE FINE. ABOUT 2 MONTHS AGO I HAD STOPPED AT A STOP SIGN AND WHEN I WENT TO DRIVE MY CAR AGAIN FELT LIKE IT WAS IN NEUTRAL NO MATTER HOW MUCH I PRESSED ON THE GAS IT DID NOT GO ANYWHERE... EVEN THOUGH IT WAS IN THE DRIVE GEAR. I SHUT IT OFF AND TURNED IT ON AND IT WAS FINE. MY CAR FEELS LIKE IT HESITATES AND BUCKS SOMETIMES WHEN I AM DRIVING ALSO. THIS SEEMS EXTREMELY DANGEROUS SEEING AS I WAS ALMOST IN AN ACCIDENT YESTERDAY ON THE HIGHWAY. I WAS TOLD I NEEDED TO SEE IF MY VIN WAS PART OF THE CAMPAIGN RECALL TO GET THIS FIXED. I WILL SAY IF I FIND OUT ITS NOT PART OF THE RECALL EVEN THOUGH ITS LISTED IN IT THEN I WILL NEVER BY A FORD OR MERCURY EVERY AGAIN BECAUSE IT SHOWS THEY COULD CARE LESS ABOUT HOW DANGEROUS SOMETHING IS AND ITS FORDS FAULT NO FAULT OF MINE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605072June 22, 2014
POWER TRAIN
MY CAR HAS SHUT OFF ON ME SEVERAL TIMES. THE CAR WILL SHAKE AND THEN TURN OFF. I CAN NOT START MY CAR AT WILL DUE TO THE DEFECTS. I HAVE TAKEN MY CAR TO GET IT LOOKED AT AND NO ONE CAN SAY WHAT IS WRONG BECAUSE IT HAS TO ACTIVELY SHUT OFF AND THE WRENCH LIGHT NEEDS TO BE VISIBLE WHEN THE RUN THE TEST. SO I TOOK IT TO A DEALER WHERE I WAS TOLD THE THROTTLE BODY NEEDS TO BE REPLACED AND IT SOUNDS LIKE A POWER TRAIN ISSUE. I WOULDN'T HAVE BOUGHT THIS CAR IF I KNEW IT HAD THESE PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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