Mercury Mariner Complaints (2008)

577 consumer complaints on file.

#11138926October 7, 2018
POWER TRAIN, STEERING
MY 2008 MARINER HAD A RECALL FOR POWER STEERING DEFAULT SENSOR. I WAS TOLD BY FORD THAT THE ISSUE WAS RECALIBRATED IN THE ORIGINIAL RECALL BEFORE I PURCHASED THE CAR THE POWER STEERING FAILED AGAIN FORD WILL NOT FIX IT THEY DID NOT CHANGE THE PART TO SOLVE THE PROBLEM ORIGINIALLY THEY JUST RESET IT ON THE COMPUTER. IT IS EXTREMLY HARD TO TURN, BUT I NEED THE VEHICLE FOR WORK. GOT REPAIR QUOTES AS HIGH AS $1500 TO REPAIR, MONEY I DO NOT HAVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129986September 17, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. WHILE DRIVING APPROXIMATELY 30 MPH, THE ABS AND BRAKE WARNING INDICATORS ILLUMINATED. THE BRAKE PEDAL WAS DEPRESSED TO THE FLOORBOARD TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO ROESCH FORD (333 W GRAND AVE, BENSENVILLE, IL 60106, (630) 279-6000) WHERE IT WAS DIAGNOSED THAT THE HYDRAULIC CONTROL UNIT FAILED AND NEEDED TO BE REPLACED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE HYDRAULIC CONTROL UNIT FAILED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED A THIRD TIME. THE VEHICLE WAS NOT REPAIRED AGAIN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 94,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130011September 17, 2018
SERVICE BRAKES
HEADING WEST ON THE INTERSTATE I TOOK THE OFF RAMP AND CAME TO A STOP. AS I WAS STOPPING A TONE RANG OUT, THE ABS LIGHT, AND BRAKE WARNING LIGHT CAME ON. THE BRAKES DIDN'T FEEL AS STIFF AS THEY SHOULD HAVE BUT I DID COME TO A STOP AS I WASN'T TRAVELING VERY FAST WHILE APPROACHING THE STOP SIGN. I TURNED LEFT AND PROCEEDED OVER THE OVERPASS TOWARDS A SIDE ROAD WHEN A CAR THAT HAD COME UP THE OFF RAMP FROM THE EASTBOUND LANE ROLLED THE STOP SIGN AND STOPPED WITH THE NOSE OF THEIR VEHICLE IN MY LANE. I NEARLY PUT THE BRAKE PEDAL THROUGH THE FLOOR AND HAD LITTLE TO NO BRAKES TO STOP ME. I AND MADE A SPLIT SECOND DECISION TO SWERVE AROUND THE CAR, DRIVING IN THE ONCOMING LANE AS I WAS ABLE VERIFY THERE WAS NO ONCOMING TRAFFIC. ONCE I PULLED OVER ON A SIDE ROAD I NOTICED THE DISPLAY IN THE DASH READ "REGEN BRAKE DISABLED" I DROVE SLOWLY TO A SMALL CAR SALES LOT WITH AN AUTO SHOP AND THEY RESEARCHED FOR A FEW MINUTES AND TOLD ME I WOULD HAVE TO TAKE IT TO A DEALER TO REPLACE A HYDRAULIC PUMP. THEY WERE ABLE TO FIX THE ISSUE BY DISCONNECTING THE BATTERY FOR A BIT BUT SAID MORE THAN LIKELY THE FIX WOULDN'T LAST. NEXT STOP IS THE FORD DEALER BUT FROM WHAT I'VE READ TONIGHT, MANY OTHER USERS HAVE EXPERIENCED THE SAME ISSUE AND HAVE BEEN QUOTED OVER HALF THE BOOK VALUE OF THE VEHICLE TO FIX THE ISSUE. I WAS GLAD NOT TO SLAM INTO THE PASSENGER DOOR OF THE LADY WHO PULLED OUT IN FRONT OF ME, I WAS GLAD I HAD A CLEAR LANE TO AVOID HER WITHOUT HAVING A HEAD-ON COLLISION BUT I CAN SEE WHERE THIS ISSUE COULD HAPPEN AT THE WRONG TIME AND PLACE AND CAUSE HARM OR LOSS OF LIFE FOR THOSE INVOLVED. BECAUSE I HAD LITTLE TO NO BRAKES WITH THE PEDAL PUSHED ALL THE WAY TO THE FLOOR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123017August 28, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. WHEN THE CONTACT PLACED THE VEHICLE IN PARK, IT BEGAN TO ROLL. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER: 15V606000 (POWER TRAIN). THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 140,000. *TT UPDATED 11/30/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114920July 31, 2018
STEERING
THERE WAS A RECALL ON THE POWER STEERING TORQUE SENSOR ON MY VEHICLE I PURCHASED FROM A USED CAR LOT. THE PREVIOUS OWNER HAD THE RECALL "FIXED" WHICH FORD SAID WAS A SOFTWARE UPDATE IN 2014. MY STEERING WHEEL STARTED SHAKING AND MAKING A TICKING NOISE SO I TOOK IT TO THE SHOP WHERE THEY DIAGNOSED THIS SAME PART AS THE PROBLEM ALSO STATING IT NEEDED TO BE REPLACED, NOT JUST "SOFTWARE UPDATED" WHICH IS NOT WHAT WAS DONE IN 2014. I CONTACTED FORD DIRECTLY TO SEE IF THEY WOULD FIX IT AND WAS TOLD IT WAS MY RESPONSIBILITY BECAUSE IT WAS ALREADY "REPAIRED" IN 2014. THIS IS A SAFETY CONCERN AS YOUR STEERING WHEEL CAN SEIZE UP WITH NO WARNING WHILE DRIVING. DO THEY NOT HAVE TO FIX A SAFETY RECALL? A SOFTWARE UPDATE IS NOT "FIXING" THE PROBLEM WHEN THE ACTUAL PART NEEDS TO BE REPLACED. PLEASE HELP!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109944July 6, 2018
STEERING
RECALL FOR THIS VIN SHOWS INCOMPLETE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104714June 29, 2018
SERVICE BRAKES
TOOK TO DEALER FOR BRAKE PROBLEMS. POOR AND UNPREDICTABLE STOPPING, AFTER OVER $ 500 REPAIRS TO BRAKES. WORKED OK FOR A WEEK NOW WORST THAN THEY WERE BEFORE REPAIRS.BRAKES CANNOT BE TRUSTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103925June 25, 2018
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN, STEERING
MERCURY MARINER RECALL, I PURCHASED A 2008 MERCURY MARINER ON 9/27/14. ON 12/19/14 AT NIGHT WHILE ON HIGHWAY THE WRENCH WARNING LIGHT CAME ON AND THE CAR DECREASED SPEED AND I ALMOST GOT HIT BY THE CAR FROM THE REAR, PULLED IN EMERGENCY LINE AND HAD SUV TOWED. REQUIRED A TRANSMISSION ON 12/26/16 FOR $1475. ON 1/14/16 WHILE ON HIGHWAY DURING EXITING ON EXIT THE STEERING WHEEL BECAME DIFFICULT TO TURN , HIT THE GUARD RAIL THERE WHERE NOT WARNING LIGHT TO INDICATE THAT THE STEERING HAD A PROBLEM, HAD THE SUV TOWED TO SHOP AND REPAIRED STEERING SHIFT TORQUE SENOR FOR $428.00. ON 1/10/17 AFTER GROCERY SHOPPING THE SUV WOULD NOT START, CALLED CAB TO TAKE ME HOME WITH GROCERIES, RETURNED TO HAVE SUV TOWED TO SHOP REPAIR THE IGNITION STARTER SWITCH FOR $176.00. ON 9/21/17 WHEN LEAVING FOR WORK, THE KEY WOULD NOT TURNED, TOWED TO SHOP AND REQUIRED LOCK CYLINDER HOUSING $434.00. I WOULD LIKE FORD TO REIMBURSEMENT FOR ALL THE REPAIRS AND TOWING COST. VIN [XXX], NOT ON RECALL LIST YET AND THESE REPAIRS ARE RELATED TO RECALLS FOR MY 2008 MERCURY MARINER. I AM UPSIDE DOWN STILL OWE $7100. FOR BALANCE. WAS UNABLE TO MAKE SCHEDULED PAYMENTS WHEN REPAIR WHERE REQUIRED, EFFECTED MY CREDIT SCORE. AT THE PRESENT TIME THE TORQUE CONVERTER IN NOT WORKING ON THE TRANSMISSION AND MY CAR IS DISABLE. I WOULD LIKE FORD TO REPLACE THE TRANSMISSION AT NO COST TO ME. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101474June 12, 2018
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHEN THE VEHICLE WAS STARTED, THE STEERING WHEEL FAILED TO MOVE IN EITHER DIRECTION WHILE REVERSING. THERE WAS NO WARNING INDICATOR ILLUMINATED WHEN THE POWER STEERING FAILED. THE VEHICLE WAS NOT DIAGNOSED BY AN INDEPENDENT MECHANIC OR DEALER. THE FAILURE WAS REPORTED TO THE MANUFACTURER AND THEY ADVISED THAT THE VEHICLE BE DIAGNOSED AND REPAIRED BY A DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 121,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101086June 11, 2018
SERVICE BRAKES
ABS BRAKE LIGHT CAME ON, WITH REGEN BRAKE DISENGAGED NOTICE APPEARING, HCU UNIT FAILED, SEEMS TO BE A FREQUENT PROBLEM WITH HYBRID
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098054May 26, 2018
STEERING
LOST POWER STEERING ALL OF A SUDDEN. I WAS PARKED IN MY GARAGE AND WENT TO BACK OUT AND NO LONGER HAD POWER STEERING. LUCKILY I WAS PULLING OUT OF MY DRIVEWAY AND I COULD PULL BACK IN TO ASSESS THE SITUATION. HAD I BEEN DRIVING ON A HIGHWAY AND THIS HAPPENED I DON'T THINK I WOULD'VE HAD THE STRENGTH TO STEER THE CAR TO MY DESTINATION. THE CAR HAS A RECALL IN PLACE FOR THIS BUT MY VIN NUMBER DOESN'T SEEM TO BE AFFECTED. I AM WONDERING WHY? I WASN'T EVEN NOTIFIED OF THIS RECALL BACK IN 2014- RECALL 14V284000 I READ THE CODES OFF OF MY VEHICLE AND B1342 VARIABLE ASSIST POWER STEERING MODULE CODE. THE OTHER CODE IS B2290 OCCUPANT CLASSIFICATION SYSTEM FAULT FRONT PASSENGER SIDE (THIS MAY BE AN AIR BAG ISSUE) WHICH I HAVE TOLD THE DEALER ABOUT IN YEARS PAST. I DON'T KNOW WHAT THE SAFETY RISK IS WITH THAT CODE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097760May 24, 2018
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. WHILE DRIVING APPROXIMATELY 15 MPH, THE STEERING WHEEL STARTED TO VIBRATE. A MONTH LATER, THE STEERING WHEEL BECAME HARD TO MANEUVER AND "POWER STEERING FAILURE" WAS DISPLAYED. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE CONTACT ALSO MENTIONED THAT THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) ON APRIL 10, 2015. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11094108May 16, 2018
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT EXPERIENCED A PARTIAL FAILURE WITH THE POWER STEERING. THE VEHICLE WAS REPAIRED PER AN UNKNOWN RECALL REGARDING THE POWER STEERING ON SEPTEMBER 19, 2017. THE REPAIR WAS PERFORMED BY BILL WALSH FORD LINCOLN KIA (2900 COLUMBUS STREET, OTTAWA, IL 61350). WHILE THE VEHICLE WAS AT A STOP SIGN, THE STEERING COLUMN FRACTURED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE IT WAS DIAGNOSED THAT THE ENTIRE POWER STEERING COLUMN NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED. THE RECALL INFORMATION WAS NOT PROVIDED. THE FAILURE MILEAGE WAS 72,103.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11094050May 15, 2018
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
I HAVE ABS, BRAKE WARNING AND REGEN BRAKES DISABLED MESSAGES ON DASH. FORD MECHANIC ESTIMATED COST OVER 5K.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090171April 25, 2018
STEERING
PERFORMED RECALL SERVICE AT BOZEMAN FORD IN BOZEMAN MONTANA FOR RECALL 14S05 ON OCTOBER 13,2014. ON APRIL 23, 2018 MY POWER STEERING WENT OUT AND WAS ATTRIBUTED TO A FAULTY TORQUE SENSOR, WHICH SHOULD HAVE BEEN REPLACED DURING THE INITIAL RECALL SERVICE. WAS INFORMED BY BISON FORD IN GREAT FALLS MONTANA THAT SINCE INITIAL RECALL SERVICE WAS PERFORMED, THIS SERVICE WOULD NOT BE COVERED BY THE RECALL AND I WOULD HAVE TO PAY THE $625.32 IN PARTS AND LABOR TO REPLACE THE SENSOR AGAIN. THIS IS A SAFETY ISSUE THAT SHOULD HAVE BEEN RESOLVED BY THE INITIAL RECALL SERVICE AND I SHOULD NOT BE REQUIRED TO PAY FOR FOLLOW UP SERVICE RELATED TO THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089673April 23, 2018
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE THE VEHICLE WAS STATIONARY, THE STEERING WHEEL SEIZED. THE CONTACT STARTED THE VEHICLE, BUT COULD NOT TURN THE STEERING WHEEL LEFT OR RIGHT. THE DEALER (TOWN AND COUNTRY FORD IN EVANSVILLE, INDIANA) WAS MADE AWARE OF THE FAILURE AND SCHEDULED AN APPOINTMENT FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 95,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11085101April 15, 2018
STEERING
WHILE DRIVING THE STEERING WHEEL STARTED SHAKING. WITHIN 48HRS I LOST POWER STEERING AND WAS UNABLE TO DRIVE SAFELY. I HAD TO HAVE THE CAR TOWED TO MY HOME BECAUSE IT WENT OUT WHILE PICKING UP MY KIDS FROM SCHOOL. A MECHANIC GAVE ME THE DIAGNOSIS OF ERROR B2278. THE SAME CODE IDENTIFIED FOR RECALL 14S05 IN REPLACING THE TORQUE SENSOR. FORD DID NOT RESOLVE THE ISSUE PROPERLY WHEN MY VEHICLE WAS SERVICED FOR THE RECALL. A SOFTWARE UPDATE WAS DONE INSTEAD OF REPLACING THE FAULTY SENSOR, WHICH FORD IDENTIFIED AS THE SOURCE OF FAILED STEERING ASSISTANCE. I WAS WITHOUT A CAR FOR 2 WEEKS BECAUSE IT WAS NOT SAFE TO DRIVE. FORD DID NOT HONOR THE RECALL TO REPLACE THE SENSOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084067April 9, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
IN MARCH 2018, I NOTICED THE STEERING WHEEL WOULD SHAKE WHEN COMING TO A STOP SIGN OR STOP LIGHT AND MAKE A GRINDING SOUND. IT CONTINUED TO DO THIS EVERY TIME FOR A COUPLE WEEKS. THEN TOWARD MID MARCH, I WAS BACKING OUT OF A DRIVEWAY AND THE POWER STEERING TOTALLY WENT OUT.IT STATED ON PANEL "POWER STEERING DEFAULT ASSIST." IT TOOK EXTREME EFFORT TO STEER THE WHEEL TO THE SIDE AS THE STEERING WHEEL WAS EXTREMELY RIGID. BECAUSE IT IS A SAFETY HAZARD TO DRIVE, IT HAS ONLY BEEN DRIVEN TO MOVE CAR IN APARTMENT PARKING LOT. I GOT THIS VEHICLE IN JUNE 2017 FROM A CAR DEALER WITH NO WARRANTY. FORD SAYS THIS VIN # IS NOT INCLUDED IN RECALL FOR TORQUE PROBLEM WITH POWER STEERING FAILURE. AS THIS IS A MANUFACTURING DEFECT AND A SAFETY HAZARD, I WANT THIS VEHICLE VIN ADDED TO RECALL LIST. IF I DRIVE IT ON OPEN ROAD, IT WILL SURELY CAUSE INJURY TO MY FAMILY. I CAN'T EVEN MANEUVER THE STEERING WHEEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083660April 6, 2018
ELECTRICAL SYSTEM:IGNITION, STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING 35 MPH, THE STEERING WHEEL SEIZED AND THE CONTACT WAS UNABLE TO STEER THE VEHICLE. THE CONTACT WAS ABLE TO PULL OVER TO THE SIDE OF THE ROAD. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO CONWAY FORD (2393 US-501, CONWAY, SC 29526) WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN LOCK MODULE NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE FAILURE MILEAGE WAS UNKNOWN. *TT CONTACT STATES THAT WHEN VEHICLE WAS LEFT OVER NIGHT IN A PARKING GARAGE THE STEERING WAS COMPLETELY OUT UPON STARTING VEHICLE. THE ONLY WAY STEERING WOULD WORK IS WITH THE HELP WITH ANOTHER PERSON TURNING THE WHEEL. CONTACT STATES IGNITION STOPPED WORKING AS WELL AND NEEDED TO BE REPLACED. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083313April 4, 2018
STEERING
I HAVE CHECKED IT ONLINE AND SAW THAT THERE WAS A RECALL ON MY CAR SERIES. BUT I NEVER GOT AND UPDATE, OR MAIL FROM FORD, MERCURY FOR THE RECALL. NOW MY CAR HAS THE ISSUE AND CANT EVEN MOVE IT. IT IS FORD RESPONSIBILITY TO MAKE THE CAR RIGHT. THIS IS NOT CAUSED BECAUSE OF DRIVER. I CALL FORD SERVICES AND THEY DONT EVEN WANT TO FIX IT FOR THE CAR WHICH HAS A RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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