Mercury Mariner Complaints (2008)

577 consumer complaints on file.

#11310281February 20, 2020
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
THE CAR IS REVING HIGH AND ACCELERATING POORLY. THEN THE RED TRIANGLE LIGHT TELLING ME TO STOP SAFETY NOW COMES ON CAUSING ME TO PULL OVER AND SHUT CAR OFF. I TURN THE CAR BACK ON AND IT DRIVES BUT WITH SAME ISSUES. LOOK ON THE CARCOMPLAINT.COM WEBSITE FOR TSB-09-19-12 AND TSB-08-24-5 WHICH DETAIL WHAT MY CAR IS DOING AND MAKES IT APPEAR LIKE THERE IS A COOLING PUMP RECALL. FORD JUST TOLD ME THERE ARE NO RECALLS LISTED FOR MY VIN THOUGH. THE FREQUENCY OF WHICH THE RED TRIANGLE LIGHT COMES ON IS INCREASING THIS MONTH. IT WAS EVERY FEW MONTHS AND NOW IT IS WEEKLY-DAILY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308674February 12, 2020
STEERING
TL* THE CONTACT OWNED A 2008 MERCURY MARINER. WHILE DRIVING THE POWER STEERING ASSIST SUDDENLY FAILED AND THE STEERING BECAME DIFFICULT TO TURN. THE CAUSE OF THE FAILURE WAS NOT DETERMINED THE CONTACT WAS UNABLE TO DRIVE THE VEHICLE SAFELY. THE CONTACT STATED THAT THE WHILE DRIVING APPROXIMATELY 60 MPH THE 'POWER STEERING ASSIST FAILURE' MESSAGE SUDDENLY OCCURRED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE MANUFACTURER AND LOCAL DEALER WAS NOT NOTIFIED. THE VIN WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 14V284000(STEERING). THE CONTACT STATED THAT THE VEHICLE HAD EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 215,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307607February 6, 2020
STEERING
JERKING BACK AND FORTH OF STEERING WHEEL WOULD OCCUR OCCASIONALLY UNTIL POWER STEERING ASSISTANCE FAILED. POWER STEERING ASSIST FAULT CODE WOULD COME ON EVERY SO OFTEN . I WAS DRIVING DOWN THE HIGHWAY WHILE THE CODE CAME ON AND DIDN'T NOTICE ANY DIFFERENCE IN STEERING DIFFICULTY UNTIL I PARKED THE CAR AND SHUT THE ENGINE OFF THEN BACK ON. POWER STEERING IS COMPLETELY FAILING NOW RESULTING IN INCREASED FORCE TO GET THE CAR TO TURN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306846February 3, 2020
STEERING
TL* THE CONTACT OWNS 2008 MERCURY MARINER. THE CONTACT STATED THAT IT WAS DIFFICULT TO MANEUVER THE STEERING WHEEL. THE CONTACT WAS DRIVING ABOUT 15 MPH WHEN THE FAILURE OCCURRED. THE MANUFACTURER OR DEALER WAS NOT CONTACTED REGARDING THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 77,000. *DT*JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11302707January 29, 2020
STEERING
WHILE DRIVING DOWN THE BAJA PENINSULA MY STEERING WHEEL BEGAN TO VIBRATE AND MAKE STRANGE NOISES. SHORTLY AFTER I LOST ALL POWER STEERING MAKING NAVIGATION OVER THE MOUNTAIN ROADS EXTREMELY DANGEROUS AND HARD. ONCE HOME IN THE US I CONTACTED A LOCAL FORD/MERCURY DEALER AND WAS TOLD THE RECALL HAD ALREADY BEEN SATISFIED. BUT NOW I'M SEEING HUNDREDS OF COMPLAINTS ABOUT STEERING ISSUES OCCURRING WITHIN THE SAME TIME FRAME AS MY OWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302270January 27, 2020
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT AT VEHICLE STARTUP, THERE WAS AN ABNORMAL VIBRATION IN THE STEERING WHEEL. THE CONTACT STATED THAT SOON AFTER, THE STEERING CEASED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHERE IT WAS DETERMINED THAT THE POWER STEERING GEAR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR A DIAGNOSTIC. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302185January 27, 2020
SERVICE BRAKES, STEERING, SUSPENSION
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED ON SEVERAL OCCASIONS WHILE THE VEHICLE WAS IDLE OR BEING DRIVEN, THE STEERING WHEEL VIBRATED ABNORMALLY. THE CONTACT ALSO STATED THAT WHEN THE STEERING WHEEL WAS TURNED THERE WAS THERE WAS A HESITATION IN RESPONSE TO THE WHEELS RESPONDING. ADDITIONALLY, THE CONTACT STATED THAT THERE WAS A CLICKING SOUND IN THE STEERING. THE CONTACT STATED THAT THE CLICKING SOUND EMITTED FROM THE INTERMITTENT SHAFT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE BRAKE PADS, BRAKE ROTORS, AND PROVIDED AN ALIGNMENT. NEITHER THE DEALER NOR THE MANUFACTURER WAS CONTACTED OR INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 103,184.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299267January 14, 2020
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE, DRIVING 25-30 MPH THE STEERING WHEEL WAS HARD TO TURN. THE STEERING SENSOR FAULT WARNING INDICATOR LIGHT WAS ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED. THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO NHTSA CAMPAIGN NUMBER 14V284000 STEERING. THE MANUFACTURER WAS CONTACTED BUT, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299014January 13, 2020
STEERING
[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297972January 8, 2020
STEERING
LOST MY POWER STEERING ON THE FREEWAY. PROBLEM: STEERING: ELECTRIC POWER ASSIST SYSTEM FAILURE - RECALL #14V284000 DATE OF RECALL 05/29/2014 SAFETY RECALL 14S05 STEERING PROBLEM FORD CLAIMED THIS WAS NOT COVERED UNDER THE RECALL AND I HAD TO PAY $2100 FOR THIS REPAIR. THE PART REPLACE WERE ON THE RECALL NOTICE!!I I BOUGHT THIS CAR FROM CARUSO IN FEB 2017 WITH 52,000 MILES AND THE CARFAX SUPPLIED AT THE TIME OF PURCHASE HAD NO RECALLS LISTED ON IT. THE CAR ONLY HAS 76600 MILE NOW. I HAVE OPENED A CLAIM WITH FORD MOTOR COMPANY BUT THEY TOLD THE SERVICE I WAS NOT COVERED. THEY REPLACED THE STEERING COLUMN ASSEMBLY. IDS CHECK CODES B2277 AND B1342.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292532January 2, 2020
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE OPERATING THE VEHICLE, THE POWER STEERING MALFUNCTIONED AND CAUSED THE STEERING WHEEL TO BECOME VERY DIFFICULT TO TURN IN EITHER DIRECTION. ALSO, THE "POWER STEERING FAULTY" MESSAGE WAS DISPLAYED. THE VEHICLE WAS TAKEN TO QUIRK FORD (540 SOUTHERN ARTERY, QUINCY, MA) WHERE THE POWER STEERING CONTROL MODULE WAS REPROGRAMMED PER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING); HOWEVER, THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 110,000. THE VIN WAS INVALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292413January 1, 2020
STEERING
WHILE DRIVING THE POWER STEERING WENT OUT ON MY VEHICLE. THERE IS A RECALL FOR THIS SAME ISSUES WITH OTHER MERCURY MARINER BUT APPEARS MINE IS NOT COVERED BY THIS RECALL HOWEVER I AM HAVING THE SAME ISSUE AS THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291280December 26, 2019
STEERING
POWER STEERING INTERMITTENTLY GOES OUT LIKE THOUSANDS OF OTHERS ESCAPES AND MARINERS. THIS HAPPENS RANDOMLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287370December 5, 2019
STEERING
I DROVE MY 2008 MERCURY MARINER TO THE GAS STATION LAST WEEK AND THE WARNING LIGHT CAME ON READING POWER STEERING SENSOR ASSIST FAULT. I CONTACTED THE LOCAL FORD DEALERSHIP, I BROUGHT MY CAR IN TO THE SERVICE DEPARTMENT. THEY DIAGNOSED THE STEERING SENSOR NEEDED REPLACED, SO THEY ORDERED THE PART AND INSTALLED THE NEW SENSOR. THE DEALERSHIP NOTIFIED ME THAT THE SENSOR WAS NOT THE ISSUE, AND THAT I ACTUALLY NEED TO REPLACE THE STEERING COLUMN AND HOUSING UNIT. I WAS ORIGINALLY QUOTED FOR THE SENSOR & LABOR $779, WHICH THEY WERE NOT GOING TO CHARGE ME FOR SINCE IT WAS AN INCORRECT DIAGNOSIS. BUT, TO REPLACE THE STEERING COLUMN & HOUSING I WAS NOW QUOTED $2100.00. I HAD NOTICED ON WEB SITE SEARCHES THAT THERE IS RECALLS FOR STEERING ISSUES ON 2008 MERCURY MARINER. I ENTERED MY VIN NUMBER AND NOTHING IS COMING UP, I ALSO QUESTIONED THE DEALERSHIP ABOUT READING THE NUMEROUS COMPLAINTS AND ALSO ASKED ABOUT IF THERE WERE ANY RECALLS FOR MY VEHICLE, I WAS TOLD THERE WERE NONE. I JUST CAN'T FATHOM MY ISSUE HAS GONE FROM $779 TO $2100 ON A SENSOR ISSUE TO A REPLACEMENT OF THE STEERING COLUMN AND HOUSING. I'M HOPING FOR SOME RESULTS BY SUBMITTING THIS COMPLAINT. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282223November 25, 2019
SERVICE BRAKES
ABS AND REGEN BRAKES DISABLED WARNING LIGHTS WENT ON WHEN STARTING CAR FROM PARKED POSITION; HAVE BEEN ADVISED BY FORD DEALER AND ON LINE REPORTS BY CAR OWNERS THAT BRAKES CAN FAIL AND WE SHOULD NOT DRIVE THE CAR. REPLACING REGEN BRAKE SYSTEM MORE THAN 6K ; THIS IS A SAFETY PROBLEM REQUIRING MANUFACTURER RECALL;
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280512November 16, 2019
STEERING
HELLO, I HAVE A 2008 MERCURY MARINER HYBRID. I RETURN FROM WORK ONE EVENING. MY WIFE WAS GOING OUT AND DECIDED TO TAKE DRIVE MY VEHICLE. AS SHE BACKED UP SHE FOUND IT VERY HARD TO TURN THE STEERING WHEEL. THE ELECTRIC POWER STEERING SYSTEM WENT OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280556November 16, 2019
STEERING
MY CAR KEEPS SAYING "POWER STEERING ASSIST FAULT". MY WHEEL GAVE OUT SEVERAL OF TIMES WHILE DRIVING ON THE ROAD AND NOW I'M TERRIFIED 😬. IT DID IT AGAIN TONIGHT WHILE I JUST TOOK A SPIN AROUND THE CORNER. I ONLY HAD MY VEHICLE FOR 2 YEARS! PLEASE TELL ME THAT IT'S A RECALL ON THIS VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280381November 15, 2019
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE THE VEHICLE WAS AT A STOP, THE STEERING LOST POWER AND THE POWER STEERING ASSIST FAULT INDICATOR ILLUMINATED. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO INFORMED THE CONTACT OF NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING); HOWEVER, THE MANUFACTURER STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280423November 15, 2019
STEERING
DRIVING ABOUT 40 MPH WHEN STEERING ASSIST FAULT INDICATOR CAME ON AND LOSS POWER STEERING. RECALL ON VEHICLE WAS COMPLETED IN 2014 FOR POSSIBLE PROBLEM OF LOSING POWER STEERING. NOW HAVE NO POWER STEERING. TOOK IT TO GARAGE AND MECHANIC SAID THE ELECTRONIC STEERING MODULE WAS FAULTY. THOUGHT THE RECALL IN 2014 WAS TO PREVENT THIS FROM HAPPENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279927November 13, 2019
SERVICE BRAKES
THE BRAKE LIGHT CAME ON AND INDICATED "REGEN BRAKES DISABLED". I BRAKED WHEN I CAME TO A TRAFFIC LIGHT AND ENDED UP SKIDDING INTO THE MIDDLE OF AN INTERSECTION. THE LOCAL FORD DEALER ADVISED TO REPLACE THE HCU FOR $5000. THE UNIT HAS 55K MILES ON IT. THIS HAS CONTINUED TO HAPPEN FOR THE LAST 2 YEARS, MOSTLY IN THE SUMMER WHEN IT IS HOT AND HUMID, ALTHOUGH JUST TODAY IT HAPPENED AGAIN (IT WAS 35 DEGREES ALL DAY). I COULDN'T STOP IN TIME AND RAN OFF THE ROAD ONTO THE MEDIAN. SOME ONLINE RESEARCH HAS INDICATED THE PROBLEM IS NOT WITH THE HCU, BUT THE SENSORS (REPLACING THE HCU REESTABLISHES A GOOD CONNECTION WITH THE SENSORS)., BUT THE FORD DEALER KNOWS NOTHING ABOUT THIS FIX BECAUSE IT'S MUCH CHEAPER. SO, I HAVE NO CHOICE BUT TO CONTINUE TO DRIVE THIS TRAIN WRECK AND HOPE I'M NOT IN A SERIOUS ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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