Mercury Mariner Complaints (2008)

577 consumer complaints on file.

#11436741October 14, 2021
UNKNOWN OR OTHER
Car was accelerating from stop to about 15 mph up a slight incline when the engine shut off and “Stop Safely Now” appeared on the dashboard. At the same time ⚠️ This symbol lit up on the dashboard as well. I came to a stop, shut the car off and tried to start it. On the third attempt it started normally.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434836September 29, 2021
STEERING
The contact owns a 2008 Mercury Mariner. The contact stated while driving 65 MPH, he heard abnormal sounds coming from the front of the vehicle. The contact stated he lost control of the steering wheel and the vehicle was shuddering. The ABS warning light illuminated. The contact veered to the side of the road. The contact stated as he drove, the vehicle continued to shudder. The vehicle was taken to the independent mechanic who diagnosed the failure as a loss of the steering torque sensor signal. The contact stated that the vehicle was not repaired, and the failure had been reoccurring while driving at various speeds. The dealer and the manufacturer were notified of the failure and informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 14V284000 (Steering) because the VIN was not included in the recall. The vehicle was not repaired. The approximate failure mileage was 155,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429573August 18, 2021
STEERING
The contact owns a 2008 Mercury Mariner. The contact stated that while driving at 50 mph, the electric power steering failed, and the steering wheel was difficult to turn. The contact was able to drive the vehicle to his residence. The contact had his friend who is an independent mechanic diagnose the vehicle. The mechanic determined that the power steering sensor failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The failure mileage was approximately 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421022June 15, 2021
SERVICE BRAKES
I lost all braking ability and the pedal goes to the floor. This is a Mercury Mariner Hybrid and Ford Escape Hybrid issue, it doesn't affect the non-hybrid models. Ford knows about this as there are hundreds and hundreds of complaints online about it and it's a $5000+ fix. I have not been able to drive my Mariner Hybrid since 2018.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414571April 30, 2021
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
2008 MERCURY MARINER. THE VEHICLE SPORADICALLY AND INTERMITTENTLY BRAKES WHILE DRIVING AND ACCELERATING. THIS WAS A REPORTED ISSUE MANY YEARS AGO ON THESE CARS BUT FORD NEVER ISSUED A RECALL EVEN THOUGH THERE ARE A NUMBER OF BRAKING ISSUES WITH THIS VEHICLE. THIS MAKES THE VEHICLE EXTREMELY DANGEROUS TO DRIVE IF YOUR BRAKES WITHOUT WARNING LOCK UP. I CONTACTED THE LOCAL DEALER AND FORD CORPORATE AND THEY WERE OF NO HELP. I ALSO FILED AN INCIDENT REPORT WITH FORD CORPORATE #CAS31601808.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414327April 28, 2021
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. THE CONTACT STATED THAT AT START-UP, THE POWER STEERING ASSIST WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT EXTRA EFFORT WAS NEEDED TO STEER THE VEHICLE WHILE DRIVING VARIOUS SPEEDS. THE CONTACT INITIALLY SPOKE TO ALLAN VIGIL FORD (6790 MT ZION BLVD, MORROW, GA 30260) WHERE SHE WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE CONTACT CALLED THE MANUFACTURER AND WAS REFERRED TO THE NHTSA FOR ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413924April 26, 2021
POWER TRAIN, SUSPENSION
I WAS DRIVING THE VEHICLE AND I HEARD SOMETHING CLICK, VEHICLE STARTED SLOWING DOWN, GOT TO SIDE OF THE ROAD, PUT IN PARK, THEN TRIED TO GO DRIVE, NOTHING ,MOVED IT TO DR2,IT MOVED, WENT BACK TO PARK,TRIED GOING INTO REVERSE NOTHING, IT WILL MOVE IN DRIVE BUT NOT REVERSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413942April 26, 2021
POWER TRAIN
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE LOSS MOTIVE POWER AND STALLED. ADDITIONALLY, THE VEHICLE FAILED TO OPERATE WHILE IN REVERSE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE LOCAL DEALER RIVERSIDE FORD (2089 RIVERSIDE DR, MACON, GA 31204) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 260,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407375April 10, 2021
SERVICE BRAKES
DRIVING, COMING TO A STOPLIGHT, THE BRAKES SUDDENLY FAILED, THE BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR. PUMPING I WAS ABLE TO GET JUST ENOUGH BRAKES TO STOP BEFORE COLLIDING WITH THE CAR IN FRONT OF US. THE SERVICE ABS AND EMERGENCY BRAKE SERVICE WARNING LIGHTS CAME ON AFTER THE NEAR COLLISION. I TOOK THE CAR TO A FORD DEALERSHIP AND WAS TOLD THE HCU UNIT HAD FAILED. THIS IS A $4,000 PART THAT WE HAD ALREADY REPLACED AT 76,000 MILES,. THE NEW PART FAILED AGAIN WITHOUT WARNING ONLY 22,000 MILES LATER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404608March 24, 2021
STEERING
OUR MERCURY MARINER STEERING WHEEL IS VIBRATING UNCONTROLLABLY. IT IS DOING THIS BOTH AT IDLE AND WHEN DRIVING. IF YOU TURN THE WHEEL IT WILL STOP BUT THEN YOU ARE ALSO TURNING THE VEHICLE SO THAT IS NOT AN OPTION WHEN DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399963March 9, 2021
STEERING
MY POWER STEERING ASSIST WENT OUT IN 2016 AND I HAD IT REPAIRED UNDER THE RECALL (14V284000 FROM NHTSA 05/29/2014) AT THE FORD STORE SAN LEANDRO. THE SAME POWER STEERING ASSIST JUST WENT OUT ON MY VEHICLE AGAIN 3 DAYS AGO (03/06/2021)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398982March 3, 2021
SERVICE BRAKES
MY VEHICLE HAD DIFFICULTY IN STOPPING, NEEDING THE PEDAL TO BE PRESSED ALMOST TO THE FLOOR BEFORE IT STOPPED. I CHANGED THE MASTER CYLINDER IN HOPES THAT IT WOULD FIX THE PROBLEM BUT IT DIDN'T. THE BRAKES PERIODICALLY WOULD WORK PROPERLY, BUT ONCE AGAIN THE PROBLEM WOULD RETURN. I STOPPED BY THE FORD DEALERSHIP AND THEY ADVISED ME THAT THE 2008 MERCURY MILAN WAS RECALLED FOR THIS DEFECT, HOWEVER, MY 2008 MARINER WASN'T ON THE LIST TO BE RECALLED. THE DEALERSHIP ADDED THAT THE PARTS FOR THE REPAIR WAS ON BACK ORDER. I STILL DRIVE THE CAR BUT CAUTIOUS WHENEVER I NEED TO BRAKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397638February 23, 2021
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED WHILE DRIVING 60 MPH AND DEPRESSING THE BRAKE PEDAL, THE BRAKE PEDAL REQUIRED ADDITIONAL BRAKE TRAVEL TIME TO STOP THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED WITH NEEDING THE BRAKE MASTER CYLINDER TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396953February 19, 2021
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED WHILE DRIVING 15 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER TORRINGTON FORD (1350 E MAIN ST, TORRINGTON, CT 06790, (860) 489-4133) WHERE IT WAS DIAGNOSED WITH NEEDING THE RACK AND PINION AND STEERING COLUMN TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE RECALL REPAIR WAS A ONE-TIME FREE REPAIR AND ANY SUBSEQUENT REPAIRS WOULD BE AN OUT OF POCKET EXPENSE. THE FAILURE MILEAGE WAS APPROXIMATELY 51,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395994February 12, 2021
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL WOULD VIBRATE UNCONTROLLABLY AS THE CHECK ENGINE WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT THEN STATED THAT UPON REVERSING OUT OF A PARKING SPOT, THE POWER STEERING FAILED AS THE CHECK ENGINE WARNING LIGHT REMAINED ILLUMINATED. THE CONTACT THEN CALLED PORCARO FORD (6001 WASHINGTON AVE, RACINE, WI 53406) WHERE HE WAS INFORMED THAT HIS VEHICLE WAS NOT INCLUDED NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 198,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395230February 8, 2021
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 40 MPH, THE CONTACT ATTEMPTED TO MAKE A RIGHT TURN AND THE STEERING WHEEL WAS DIFFICULT TO TURN. THE CONTACT STATED THAT EXCESSIVE FORCE WAS NEEDED TO TURN THE STEERING WHEEL. THE CONTACT STATED THAT THE POWER STEERING FAULT WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395005February 6, 2021
POWER TRAIN, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
2008 MERCURY MARINER THROTTLE CONTROL POWERTRAIN LIGHT COMES ON, TRANSMISSION CANNOT GO INTO GEAR PROPERLY, IT STOPS AT 4000 RPM, AND IT STRUGGLES TO GO AT HIGHER SPEEDS,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394720February 4, 2021
STEERING
I PARKED MY CAR, AND UPON RETURNING I STARTED IT, AND RECEIVED A WARING STATING THAT THERE WAS A "POWER STEERING ASSIST FAULT". FROM THAT MOMENT, I HAVE NO POWER STEERING AND THE VEHICLE IS EXTREMELY HARD TO STEER. WHEN I TOOK IT TO MY MECHANIC, HE PLUGGED IN HIS CODE READER AND CLEARED THE CODE, WHICH BROUGHT THE POWER STEERING BACK ON LINE. SOME TIME LATER, THE POWER STEERING WENT OUT AGAIN, TO WHICH MY MECHANIC CLEARED THE WARNING CODE, AND THE POWER STEERING WAS BROUGHT BACK ONLINE. THE STEERING ASSIST CONTINUES TO FAIL, AND IT GOT TOO EXPENSIVE TO HAVE MY MECHANIC CLEAR THE CODE CONTINUALLY. I'VE ADDRESSED THIS ISSUE WITH FORD, AND THEY STATE THAT THE POWER STEERING RECALL 14V284000 SERVICE HAS ALREADY BEEN COMPLETED ON MY CAR, BUT OBVIOUSLY IT DIDN'T PREVENT THE LOSS OF THE STEERING: ELECTRIC POWER ASSIST SYSTEM. FORD STATES THAT I AM NOW RESPONSIBLE FOR THE COST TO REPAIR THE LOSS OF A SYSTEM THAT THEY ARE AWARE OF AS A VERY DANGEROUS PROBLEM WITH THEIR PRODUCT. WHY WOULD I BE RESPONSIBLE FOR THE COST OF FIXING SOMETHING THAT THEIR REPAIR WAS INSUFFICIENT AT PREVENTING? ARE THEY NOT RESPONSIBLE FOR PROVIDING AN ACTUAL SOLUTION TO THE RECALL ITEM, NOT JUST A TEMPORARY FIX TO SATISFY THE RECALL REQUIREMENT? MY MILAGE AND DATES OF OCCURRENCE ARE ESTIMATIONS, AS I DO NOT REMEMBER THE ACTUAL DATE OF THE INITIAL FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11391024February 1, 2021
SERVICE BRAKES
THE ABS HYDROLIC CONTROL UNIT HAS MALFUNCTIONED RESULTING IN FAULTY BRAKES AND DANGEROUS DRIVING CONDITIONS. I HAVE TO PUT THE BRAKE PEDAL TO THE GROUND TO GET ANY TYPE OF BRAKING TO BE DONE. THIS TAKES EXTRA SECONDS THAT COULD RESULT IN AN ACCIDENT IF I HAD TO SUDDENLY BRAKE. THIS SEEMS TO BE A COMMON PROBLEM AND MANY MARINERS AND ESCAPES HAVE IDENTICAL PROBLEMS. I WOULD LIKE MY VIN TO BE ADDED TO THE RECALL LIST TO HAVE THIS PROBLEM FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387583January 11, 2021
STEERING
MY CAR WAS COMPLETELY FUNCTION NORMAL WHEN IT COMES TO THE STEERING AND I JUMPED IN MY CAR THE FOLLOWING DAY TO HEAD TO WORK AND I HAD NO POWER STEERING! FOR NO REASON MY POWER STEERING ASSIST QUITE WORKING, I HAVE NEVER HAD A SERVICE LIGHT ON IN MY CAR SENSE I HAVE OWNED IT BUT A COUPLE MONTHS AGO MY AIR BAG LIGHT CAME ON AND I CAN'T FIGURE OUT WHY IT CAME ON BUT NOW I HAVE NO POWER STEERING. I SEEN A RECALL FOR THE POWER STEERING ASSIST BUT WHEN I CALLED THE FORD DEALERSHIP THEY SAID THEY AREN'T ABLE TO SEE THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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