Mercury Mariner Complaints (2008)

577 consumer complaints on file.

#10817522January 4, 2016
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE POWER STEERING ASSIST FAULT WARNING LIGHT ILLUMINATED. THE CONTACT MENTIONED THAT THE VEHICLE DID NOT START EXPERIENCING ISSUES UNTIL AFTER IT WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE VEHICLE WAS TAKEN TO DEALER. THE TECHNICIAN DIAGNOSED THAT THE TORQUE STEERING SENSOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT REFUSED TO PROVIDE ANY ASSISTANCE SINCE THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER A RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 185,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10817532January 4, 2016
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE FAILURE WAS PERSISTENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10811500December 21, 2015
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING AT 2 MPH, THE STEERING WHEEL SEIZED. THE VEHICLE WAS TAKEN THE DEALER WHERE IT DIAGNOSED THAT THE TORQUE SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. PRIOR TO THIS FAILURE THE VEHICLE HAD A SOFTWARE UPDATE UNDER NHTSA CAMPAIGN 14V284000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10810996December 17, 2015
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING SEIZED. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TORQUE SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10795224November 21, 2015
POWER TRAIN
I WAS DRIVING AT A SPEED OF 40 MILES AN HOUR, STOPPED AT STOP LIGHT, AS I PROCEEDED ON THE GREEN LIGHT, THE CAR ACCELERATED AND THEN JOLTED. SUDDENLY, THE WRENCH ICON APPEARED ON THE DASHBOARD. FROM THAT POINT THE CAR SEEMED TO IDLE, THE CAR WOULD REV RPM'S AND WOULD NOT SHIFT AUTOMATICALLY TO THE NEXT GEAR. I HAD TO START IN 2ND AND SHIFT INTO DRIVE. HAVE HAD THE SENSORS REPLACED, TRANNY FLUID FLUSHED AND REPLACED AND GASKET SEAL AND PAN REPLACED. STILL NOT REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10790668November 16, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED AN ISSUE WITH SHIFTING THE SECOND AND FOURTH GEARS. THE TRANSMISSION WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SERVO ROUTING COVER AND SERVO RING WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. PRIOR TO THIS FAILURE, THE STEERING COLUMN WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 122,834.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789406November 9, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING 20 MPH, THE POWER TRAIN LIGHT REMAINED ILLUMINATED AND THE VEHICLE WOULD NOT ACCELERATE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788919November 6, 2015
STEERING
SPRING OF 2014 IS WHEN THE POWER STEERING HAD BEGAN TO GO OUT RANDOMLY AND IT WOULD COME BACK ON ONCE YOU SHUT THE IGNITION OF AND RESTARTED IT. I CALLED THE LOCAL FORD DEALERSHIP AND THEY SAID THERE WAS NOTHING THEY COULD DO ABOUT IT RIGHT AT THAT MOMENT BECAUSE THEY WERE WAITING FOR A RECALL TO BE ESTABLISHED BECAUSE THEY DIDN'T HAVE THE SOFTWARE TO FIX IT. JULY OF 2014 A RECALL NOTICE WAS RECEIVED IN THE MAIL. I DIDN'T HAVE THE RECALL PERFORMED UNTIL DECEMBER 4TH 2014 AND WHEN THEY HOOKED THE COMPUTER TO THE MARINER THEY WERE ADVISED TO REPROGRAM IT AND THEN THE RECALL WOULD BE COMPLETE. IT WORKED JUST FINE WITH NO PROBLEMS LIKE BEFORE FOR ONLY MONTH. THEN ON JANUARY 2ND WHILE MY HUSBAND WAS DRIVING IN THE SNOW AT NIGHT THE POWER STEERING WENT COMPLETELY OUT. WE TAKE IT BACK IN AND WE FIND OUT THAT THE ENTIRE STEERING COLUMN NOW HAS TO BE REPLACED COSTING US 912.65!! THE DEALERSHIP SAID THEY TALKED TO FORD CORPORATION ABOUT WHAT THEY WOULD DO BUT THEY RESPONDED THAT SINCE THE RECALL WAS PERFORMED IT WAS OUR RESPONSIBILITY TO PAY THE BILL BECAUSE THE STEERING COLUMN WENT OUT ON IT'S OWN (YOU WHO IS READING THIS, I ASSUME, KNOWS THIS IS JUST A LOAD OF CRAP!) NOW ITS NOVEMBER 2015 AND STILL NO NEW NEWS ON HOW THIS INVESTIGATION IS GOING BUT I ENCOURAGE WE GET THE WORD OUT AND HAVE AS MANY PEOPLE AS POSSIBLE WRITE COMPLAINTS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787836November 2, 2015
STEERING
STEERING TORK SENSOR AND MOTOR IMPROPERLY DETECTS INPUTS, CAUSED LOSS OF ELECTRICAL POWER STEERING WHILE I WAS DRIVING. MARINER HAD BEEN RECALLED IN SUMMER OF 2014, RECALL # 14S05, JUST SOFTWARE WAS UPDATED. SOFTWARE UPDATE ONLY DOES NOT CORRECT THE PROBLEM.. THIS FAILURE IS LIFE THREATING. I WOULD LIKE TO FILE A PETITION AND REQUEST A HEARING FOR DETERMINATION FROM NHTSA REGARDING WHETHER FORD ADEQUATELY MET ITS OBLIGATION TO REMEDY RECALL 14S05.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672104October 29, 2015
STEERING
2008 MERCURY MARINER. CONSUMER WRITES IN REGARDS TO VEHICLE MANUFACTURER REFUSAL TO PAY RECALL REPAIRS. *SMD THE CONSUMER STATED WHILE DRIVING, HE LOST POWER STEERING. THE CONSUMER LOST POWER STEERING AGAIN, A MONTH LATER. THE DEALER REPROGRAMMED THE MODULES TO PREVENT SUDDEN LOSS OF POWER STEERING ASSIST. FIVE DAYS LATER, THE DEALER REPLACED THE TORQUE SENSOR. HOWEVER, IT DID NOT RESOLVE THE PROBLEM. RECALL # 14V284000. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778114September 28, 2015
STEERING, ELECTRICAL SYSTEM
MY PARENTS PURCHASED A 2008 MERCURY MARINER THIS LAST SPRING, AND JUST STARTED TO NOTICE THAT THE ELECTRIC POWER STEERING IS CUTTING IN AND OUT. WE TOOK IT TO OUR LOCAL GARAGE WHO DIAGNOSED THE PROBLEM (ERROR CODE THAT CAME UP WAS B1342-2F) AND RECOMMENDED WE REPLACE THE STEERING COLUMN. SINCE THAT IS A LARGE EXPENSE ($800) I DECIDED TO DO SOME RESEARCH AND CALLED THE LOCAL FORD DEALER. THEY LOOKED UP OUR VIN AND TOLD ME THAT THERE WAS A RECALL ON THE ELECTRIC POWER STEERING AND THAT THE WORK FOR THE RECALL ON THE POWER STEERING WAS ALREADY DONE. (FORD'S RECALL NUMBER FOR THIS IS 14S05) MY QUESTION IS SINCE WE ARE EXPERIENCING THE SAME FAILURE (MEANING THE FIX DIDN'T SEEM TO LAST) IS THERE ANY RECOURSE FOR US TO HAVE FORD FIX THE PROBLEM NOW? ALSO, HOW LONG ARE THESE 'FIXES' SUPPOSED TO LAST? THE DATE THE RECALL WAS PUBLISHED BY NHTSA IS 2014-06-05, AND WE ARE ONLY IN SEPTEMBER OF 2015. I WAS THINKING THAT A RECALL FIX SHOULD LAST LONGER THAN A LITTLE OVER A YEAR. IS NHTSA IN THE PROCESS OF REVIEWING THIS ISSUE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10775372September 23, 2015
HYBRID PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. THE CONTACT STATED THAT WHILE PARKED, THE IGNITION SWITCH DID NOT MOVE FROM THE OFF TO ON POSITION WITHOUT WARNING. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE COOLANT PUMP NEEDED TO BE UPDATED AND REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V526000 (HYBRID PROPULSION SYSTEM). THE APPROXIMATE FAILURE MILEAGE WAS 199,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763589September 14, 2015
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. WHILE DRIVING AT 60 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE COOLANT PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V526000 (HYBRID PROPULSION SYSTEM). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10749249August 17, 2015
STEERING, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. THE CONTACT STATED THAT THE STOP SAFETY NOW WARNING MESSAGE ILLUMINATED AND AN UNKNOWN WARNING LIGHT ILLUMINATED. THE CONTACT MENTIONED THAT WHEN THE DEFROSTER WAS ACTIVATED, THE WARNING LIGHTS NO LONGER ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V526000 (HYBRID PROPULSION SYSTEM). THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE DEALER WAS UNABLE TO CONFIRM WHEN THE PARTS WOULD BECOME AVAILABLE TO SCHEDULE THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746896August 7, 2015
POWER TRAIN
WELL I WAS AT A RED LIGHT AND THEN THE LIGHT TURNED GREEN I PRESSED THE GAS PEDAL AND STARTED TO GO THEN MY RPM STARTED TO GO UP AND MY MERCURY MARINER DID NOT WANT TO GO NO MORE SO I COASTED TO THE SLOW LANE I REV MY ENGINE WHILE I WAS STILL DRIVE ABOUT ABOUT 1 MIN IN WENT BACK INTO GEAR SO STARTED TO DRIVE AGAIN THE RPM WENT BACK UP AND THEN I COASTED TO A STOP ON A BUSY HIGHWAY I IMMEDIATELY STARTED TO GET MY FAMILY OUT TO SAFETY SO I WENT BACK TO MY MERCURY MARINER IT WAS IN PARK AND STILL RUNNING AND I NOTICED A YELLOW WRENCH ON THE DASH BOARD SO I PUT IT IN DRIVE IT DID NOT MOVE THEN FOR FIVE MIN TRYING TO GET IT TO MOVE IT WENT INTO GEAR BUT JUST ENOUGH TO GET OFF THE HIGHWAY ON TO A BACK STREET SO I TURNED MY MERCURY MARINER OFF SO ABOUT A HALF HOUR WENT BY I STARTED IT UP AND I NOTICE THE YELLOW WRENCH WAS OFF SO THEN IT WENT RIGHT INTO GEAR BUT ABOUT IN ONE MIN IT DID THE SAME THING SO I CALLED A FAMILY MEMBER AND THEN I GOT IT TOWED THERE SO I LET IT SIT FOR AN HOUR THEN I STARTED IT UP AND IT WENT RIGHT INTO GEAR AND ABOUT ONE MIN LATER I HAD NO GEARS BUT I LET IT RUN AND IT WILL GO IN AND OUT OF GEAR SO NOW IT SITS AT MY FAMILY'S HOUSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744449July 28, 2015
STEERING
I HAD THE LETTER FOR THE RECALL # 14S05 AFTER HAVING TROUBLE WITH POWER STEERING JUST GOING OUT WITHOUT WARNING AND HAVING CLOSE CALLS OF HITTING ON COMING TRAFFIC. THE DEALER ACKNOWLEDGED THE RECALL LETTER AND THE VEHICLE WAS BROUGHT IN AND THEY UPGRADED THE SOFTWARE AND CLUSTER PANEL TO WARN ME WHEN IT WOULD HAPPEN. IT DID NOT SOLVE THE ISSUE WITH IT STILL GOING OUT! I CALLED A FEW TIMES ABOUT IT AND THEY SAID THAT WAS WHAT IT WAS SUPPOSED TO DO. IT WOULD HAPPEN RANDOMLY SITTING AT A LIGHT AND BEEP BUT NO MESSAGE ON PANEL AND THEN BE OK. RECENTLY WENT ON A TRIP AND WAS GETTING GAS AND MESSAGE POWER STEERING ASSIST MALFUNCTION CAME ON. COMPUTER HOOKED UP AT LOCAL REPAIR SHOP (WAS WEEKEND) STATED "TORQUE SENSOR MALFUNCTION" HE HIT OPTION FOR AUTO CONFIG AND HELPED TEMPORARILY. I NOTIFIED FORD THAT MONDAY SET APPOINTMENT AND CAR WAS DOING IT OFF AND ON ALL WEEKEND AND HAD A NEAR MISS WITH A HEAD ON COLLISION AS I COULD NOT EVEN STEER MANUALLY. THE DEALER STATED IT WAS THE TORQUE SENSOR AND NEEDED THE STEERING COLUMN REPLACED. FORD SAID NO IT WAS MY PROBLEM TO PAY TO FIX BUT DEALER SAID WAS RELATED TO RECALL. THEY ONLY UPDATED SOFTWARE BECAUSE OF THE CODE AT TIME BUT STILL HAS BEEN A PROBLEM SINCE, AND NOW MUCH WORSE AND MORE OFTEN. I CAN NOT AFFORD $1,500 FOR THIS AND DON'T FEEL I SHOULD HAVE TO AS WAS A DEFECT WITH FORD AND 1.1 MILLION OTHERS HAD THIS. MY WIFE IS DISABLED AND NOW SHE CAN'T EVEN GO TO THE LOCAL GROCERY OR DR BECAUSE SHE CAN NOT STEER CAR WHEN POWER STEERING GOES OUT. THE UPDATED SOFTWARE JUST WARNS ME BY MESSAGE AND ALARM BUT DOESN'T FIX THE ISSUE AND I CAN NOT DRIVE WITHOUT WONDERING WHEN NEXT NEAR MISS IS AN ACCIDENT!! I KNOW THIS RECALL IS CLOSED BUT HAD BEEN GIVEN A CASE # BY FORD 07/24/15 #7564118 AND SPOKE TO MAUREEN AT 800-392-3673...UPDATED 11/04/15 *BF UPDATED 12/13/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743827July 27, 2015
AIR BAGS
AIR BAG WARNING LIGHT ON DASH INSTRUMENT PANEL STAYS ON, INDICATING THAT AIR BAG IS NOT ACTIVATED,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735461July 21, 2015
AIR BAGS
PASSENGER AIRBAG WARNINGLIGHT IN INSTRUNMENT CLUSTER STAYS ON. THE AIRBAG IS CURRENTLY DEACTIVATED. THIS ITEM IS NOT COVERED UNDER THE WARANTY. WHY NOT?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724048June 8, 2015
UNKNOWN OR OTHER
I PURCHASED THIS VEHICLE USED LAST YEAR. MY VEHICLE STARTING HAVING LONG SHIFTS AND WOULD STALL ON ME WHEN AT LOW SPEED. I TOOK IT TO SHOP AND THERE WAS A RECALL ON THE TRANSMISSION FLUID COOLER THAT CAN DEVELOP A CRACK IN THE TUBE AND ULTIMATELY CAUSE YOUR TRANSMISSION TO GO BAD. I WAS TOLD TO CALL FORD FOR THE REPAIR OF THE TUBE. I WAS TOLD THAT THE RECALL WASN'T FOR MY CAR (VIN SPECIFIC) ALTHOUGH THE RECALL WAS FOR 2008 MERCURY MARINERS. I DON'T UNDERSTAND WHAT THEY WOULDN'T HONOR MY VEHICLE IF MINE IS A 2008 MARINER AND HAS THE PROBLEM THAT IS IN THE RECALL. I WAS ALSO TOLD THAT ALTHOUGH I JUST PURCHASED THE AUTO THAT IF IF IT I HAD ANY EXPIRED RECALLS ON IT THAT IT WOULDN'T BE FIXED. I ASKED TO SPEAK TO MANAGER OR SUPERVISOR AND SHE SAID IT WOULDN'T HELP. THIS IS A FORD POLICY AND IT WON'T BE CHANGED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716173May 13, 2015
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
RETURNING FROM FLORIDA TO GEORGIA AND PASSED A VEHICLE AT ABOUT 70MPH AND RELEASED THE ACCELERATOR BUT VEHICLE KEPT ACCELERATING. I PRESSED THE BRAKE PEDAL BUT VEHICLE KEPT ACCELERATING. I PRESSED THE ACCELERATOR AGAIN AND VEHICLE FINALLY STOPPED ACCELERATING. ADDITIONALLY, "STOP SAFELY NOW" MESSAGE INTERMITTENTLY OCCURS AT HIGHWAY SPEEDS AND AROUND TOWN IN TRAFFIC AND SLOWS THE VEHICLE TO PERHAPS 10-15MPH AND TELLS ME TO PULL OVER. THIS HAS HAPPENED RANDOMLY AT UNSPECIFIC TIMES AND IN HEAVY TRAFFIC WHICH COULD BE DANGEROUS. I HAVE CONCERNS THAT THIS ISSUE NEEDS TO BE A RECALL FROM FORD SINCE A LOT OF PEOPLE ARE HAVING THE ISSUE FROM FORUMS ONLINE AND IT COULD RESULT IN WRECKS AND MAYBE EVEN FATALITIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Mercury Mariner