Mercury Mariner Complaints (2008)

577 consumer complaints on file.

#10882648July 5, 2016
UNKNOWN OR OTHER
THE CPU UNIT HAS HAD A COMPLETE FAILURE AND THE A NEW REPLACEMENT PART IS NOT AVAILABLE. VEHICLE YEAR IS A 2008. THE PROBLEM STARTED TO BECOME HARD TO START THE COMPLETE FAILURE. THE VEHICLE WAS TOWED TO THE DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875775June 22, 2016
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING APPROXIMATELY 30 MPH, THE ACCELERATOR PEDAL ASSEMBLY FRACTURED WITHOUT WARNING. THE CONTACT RECONNECTED THE ARM; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874929June 17, 2016
ELECTRICAL SYSTEM, STEERING
SAFETY RECALL 14S05 -AS A RESULT OF THE RECALL FORD UPGRADED THE SOFTWARE IN MY CAR IN DEC. 2015, BUT THREE MONTHS LATER THE STEERING FAILED. (THE CAR WAS PARKED ON A QUIET SAN FRANCISCO STREET WHEN I TRIED TO START IT AND REALIZED THAT THE STEERING WOULDN'T WORK.) I FIRST TOWED THE CAR TO MY LOCAL MECHANIC, WHO LOOKED AT IT FOR A WEEK AND THEN TOLD ME THAT IT WAS RELATED TO THIS SAFETY RECALL; HE ADVISED ME TO TAKE THE CAR BACK TO FORD. WHEN I RE-TOWED THE CAR TO FORD DEALERSHIP, THEY REFUSED TO HONOR THEIR WRITTEN COMMITMENT TO REPAIR THE PROBLEM AND INSTEAD TRIED TO ARGUE THAT BECAUSE I GOT A SOFTWARE UPDATE, THEIR RESPONSIBILITY WAS OVER. WHEN I ASKED IF THE SYMPTOMS IN MY CAR MATCHED THOSE THE RECALL WAS MEANT TO FIX, THE DEALERSHIP ADMITTED THE SYMPTOMS MATCHED. THEY SAY THEY CAN'T DO ANYTHING B/C A "CODE" DIDN'T TRIP. I ALSO NOTICED THAT THE RECALL SAYS THAT SOFTWARE UPGRADES "MAY" FIX THE PROBLEM AND SHOULD AT LEAST NOTIFY THE DRIVER BY BEEPING. MY CAR NEVER BEEPED, BUT MORE IMPORTANTLY A SOFTWARE UPDATE THAT "MAY" FIX THE PROBLEM IS NOT SUFFICIENT FOR SAFETY! THE STEERING ISSUE SHOULD BE FIXED/REPLACED BY FORD! FORD IS NEGLIGENTLY PUTTING CUSTOMER LIVES IN DANGER. MOREOVER, FORD SHOULDN'T BE ABLE TO PUSH THE COST OF A MALFUNCTIONING, CORE PRODUCT FEATURE ONTO CUSTOMERS. WHEN I PURCHASED THE CAR, AT THE TOP OF THE MARKET PRICE FOR IT, I WAS NOT TOLD "IN 50,000 MILES YOU WILL HAVE TO PAY SEVERAL THOUSAND DOLLARS FOR A COMPLETELY NEW STEERING COLUMN BECAUSE THIS ONE WILL FAIL AND PEOPLE IN YOUR CAR MAY DIE." PLEASE INVESTIGATE AS MANY CONSUMERS ARE COMPLAINING ABOUT HOW FORD IS TRYING TO PUSH RESPONSIBILITY FOR RECALL 14S05 ONTO INDIVIDUAL CAR OWNERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865916May 19, 2016
SERVICE BRAKES
UPON STARTUP AND SOMETIMES WHEN DRIVING THE ABS WARNING LIGHT WILL ILLUMINATE ALONG WITH THE SERVICE BRAKE SYSTEM AND THE REGENERATIVE BRAKE SYSTEM SHUTDOWN. CAUSING THE BRAKES TO BECOME WEAK AND INEFFECTIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864127May 10, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING AT 25 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO STOP THE VEHICLE. THE CONTACT STATED THAT THE BRAKE PEDAL REQUIRED EXCESSIVE PRESSURE TO SLOW THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BRAKES MASTER CYLINDER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE CONTACT ALSO STATED THAT THE BRAKE PADS WERE ALSO REPLACED HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT THE FAILURE OCCURRED ONLY WHEN DRIVING WHILE IT WAS RAINING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860777April 21, 2016
STEERING
2008 MERCURY MARINER HYBRID. CONSUMER WRITES IN REGARDS TO POWER STEERING RECALL NEVER DONE ON VEHICLE BUT DEALERSHIP STATES POWER STEERING RECALL REPAIRS WERE COMPLETED. *SMD THE CONSUMER IS CURRENTLY EXPERIENCING A PROBLEM WITH THE STEERING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10853543April 5, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING APPROXIMATELY 35 MPH, THE BRAKES WERE APPLIED BUT FAILED TO STOP THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE PADS, MASTER CYLINDER, AND BRAKE BOOSTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852965April 1, 2016
POWER TRAIN, VEHICLE SPEED CONTROL
SPEED SHIFT FORCED ON 2ND AND 4TH, THE VEHICLE HAS ONLY 77000 MILES AND TRANSMISSION IS BAD, CONTACTED THE DEALER ABOUT THE PROBLEM AND NO ACTION TAKEN, THEY SAID THE VEHICLE IS NOT ON A RECALL CAMPAIGN AND OWNER NEEDED TO DO REPAIR AND IF THE CAMPAIGN STARTED ON THIS PROBLEM IN THE FUTURE THEY WILL REIMBURSE THE REPAIR AMOUNT, I NEED THE VEHICLE ON A DAILY BASIS AND NOW I'M STOCK WITH THE REPAIRS COST OF 1500 PLUS LABOR. I NEED TO ADD THIS VEHICLE TO THE RECALL AS SHOWN HERE: REPORT RECEIPT DATE: SEP 29, 2015 NHTSA CAMPAIGN NUMBER: 15V606000 COMPONENT(S): POWER TRAIN THE VEHICLE WAS IN MOTION WHEN IT HAPPENED , SPEED WAS REDUCED AND WRENCH LIGHT CAME ON THE DASHBOARD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850692March 21, 2016
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING APPROXIMATELY 40 MPH, THE POWER STEERING WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE STEERING WHEEL WAS DIFFICULT TO TURN LEFT OR RIGHT. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE PERSISTED INTERMITTENLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850149March 17, 2016
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING AND DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE WOULD HESITATE TO ACCELERATE OVER 15 MPH AND THE SERVICE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED TWICE THAT THE THROTTLE CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838608February 26, 2016
SERVICE BRAKES
WHEN BRAKING IT TAKES THE VEHICLE ALONG TIME TO COME TO A STOP WHILE DRIVING DEALER SAYS THAT THE HYDRAULIC CONTROL UNIT IS BAD ( HCU ) THEY WANT 4,000 DOLLARS TO FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837925February 24, 2016
ENGINE, STEERING
MY VEHICLE IS HAVING TROUBLE STEERING, TOOK MY VEHICLE TO THE REPAIR SHOP AND THEY INFORMED THAT IT WAS A RECALL ON IT. I TOOK MY VEHICLE TO THE DEALERSHIP AND THEY TOLD ME SINCE MY VIN NUMBER FOR ME VEHICLE WAS NOT IN THE RECALL THERE WAS NOTHING THAT THEY COULD DO AND WANTED TO CHARGE ME $125.00 TO PUT IT ON THEIR MACHINE, I ALREADY TO MY SUV TO THE SHOP AND THEY INFORMED TO GO TO THE DEALERSHIP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837936February 24, 2016
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE INTERMEDIATE SHAFT NEEDED TO BE REPLACED. THE MECHANIC DID NOT INDICATE WHETHER IT WAS THE UPPER OR LOWER INTERMEDIATE SHAFT FAILED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V385000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 149,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837122February 19, 2016
STEERING
I GOT A RECALL NOTICE IN THE MAIL FOR THE POWER STEERING THAT IT COULD GO OUT. TOOK IT TO A FORD DEALERSHIP - AUTONATION IN WHITE BEAR LAKE MN_ AND THEY DID A SOFTWARE UPDATE AND CLOSED THE RECALL OUT AS COMPLETE. ALMOST IMMEDIATELY THE STEERING WHEEL BEGAN SHAKING INTERMITTENTLY AND RANDOMLY. IT GOT TO THE POINT IT WAS SHAKING VIOLENTLY SO I TOOK IT BACK IN AND WAS TOLD THE STEERING COLUMN NEEDED REPLACED. EVEN THOUGH THIS WAS ONE OF THE OPTIONS TO DO IN THE FIRST PLACE ON THE RECALL THEY SAID IT WAS NO LONGER COVERED AND WOULD COST $1300.00. I CALLED FORD AND THEY REFUSED TO COVER IT AS WELL BECAUSE THE SOFTWARE UPDATE WAS DONE. NOW IT IS NOT ABLE TO BE DRIVEN SAFELY UNTIL I CAN AFFORD THE REPAIRS. IT CLEARLY IS RELATED TO THE RECALL AS I KNOW THE 3 OPTIONS WERE TO UPDATE THE SOFTWARE, REPLACE TORQUE SENSOR OR REPLACE STEERING COLUMN. I HAVE READ COUNTLESS SIMILAR COMPLAINTS ONLINE - YET AUTONATION NOR FORD WILL FIX THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837239February 19, 2016
STEERING
POWER STEERING FAILURE WHILE IN MOTION. SAFETY RECALL 14S05. FAILURE REQUIRED STEERING COLUMN AND MOTOR REPLACEMENT. FLASH MEMORY HAD BEEN RE-PROGRAMMED 2 YEARS EARLIER AND THAT DID NOT PREVENT THE FAILURE. FORD WOULD NOT PAY FOR REPAIR OR DISCOUNT THE REPAIR. YOUNG ADULT DRIVER TEMPORARILY LOST CONTROL OF THE VEHICLE AT THE TIME OF FAILURE ON A BUSY CITY STREET WHILE TURNING. $1,223.00 REPAIR ESTIMATE IS ATTACHED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825756February 12, 2016
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THERE WAS A LOSS OF POWER STEERING WITHOUT WARNING. THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO MANEUVER. THE VIN WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824827February 8, 2016
STEERING
VEHICLE LOST ALL POWER STEERING WHILE UNDERWAY (EXTREMELY DANGEROUS WHEN VEHICLE LOST POWER STEERING, LUCKY TO HAVE AVOIDED A COLLISION). VEHICLE WAS "SERVICED" UNDER PREVIOUS POWER STEERING RECALL. VEHICLE STEERING WHEEL WOULD INTERMITTENTLY ROCK BACK & FORTH BEFORE FINAL FAILURE. FORD IS CLAIMING NO RESPONSIBILITY FOR FIX, AFTER ALREADY ISSUING A RECALL FOR STEERING RELATED DEFECT. THIS IS A DANGEROUS DEFECT IN CONTROLLING/STEERING THESE VEHICLE'S.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824629February 6, 2016
UNKNOWN OR OTHER
THROTTLE BODY STICKING, CAR PEDAL WOULD BE PUSHED DOWN AND CAR WOULD NOT MOVE THEN PUSH A LITTLE HARDER AND THE CAR WOULD JUMP FORWARD. THIS HAPPENS WHENEVER THE CAR HAS BEEN STOPPED AND THEN THE PEDAL IS PUSHED DOWN AGAIN TO TAKE OFF, SUCH AS AT STOP SIGNS, PARKING LOTS, DRIVE WAYS AND SO FORTH. TOOK CAR IN AND AT THE FIRST VISIT TO THE SERVICE DEPARTMENT THEY JUST CLEANED THE THROTTLE BODY, WHEN IT CONTINUED TO STICK WE TOOK IT BACK IN AND THEY REPLACED THE THROTTLE BODY COSTING HUNDREDS OF DOLLARS DUE TO THE WARRANTY ON THE VEHICLE WAS OUT . THIS ONE LASTED TILL JUST AFTER THE WARRANTY RAN OUT ON THE PART , THEN IT STARTED STICKING AGAIN. IT APPEARS TO STICK MORE IN COLD WEATHER . WE HAVE NOT REPLACED IT AT THIS TIME DUE TO THE COST OF THE PART AND THE FACT THAT IT DOES NOT SEEM TO LAST MUCH OVER A YEAR AT A TIME. I UNDERSTAND THIS IS A SAFETY ISSUE , BUT WE DO NOT HAVE THE MONEY TO REPLACE THIS PART EVERY YEAR . FROM WHAT I HAVE READ THIS HAS BEEN A ON GOING PROBLEM FOR OTHER PEOPLE AS WELL . WHY HAS THERE NOT BEEN A RECALL ON THIS PART?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824144February 4, 2016
STEERING
TRYING TO EDIT COMPLAINT # 10823464. PLEASE UPDATE RECALL 14V-284 WAS PERFORMED ON THIS VEHICLE IN STEVENS POINT, WISCONSIN ON 12/30/15. SERVICE PERFORMED WAS A SOFTWARE MODIFICATION THAT WAS DESCRIBED TO PREVENT THE VEHICLE FROM GOING INTO MANUAL STEERING MODE WITHOUT WARNING AS A RESULT OF TORQUE SENSOR DEFECT. 01/27/16 THE POWER STEERING ASSIST STOPPED FUNCTIONING WHILE DRIVING AND MOVED TO MANUAL STEERING MODE, 29 DAYS AFTER THE RECALL SERVICE WAS PERFORMED. A "POWER STEERING ASSIST FAULT" WARNING DISPLAY ON THE DASH. I CONTACTED FORD CONSUMER LINE WAS TOLD THAT RECALL ON MY VEHICLE IS CLOSED. THE UPDATE WAS APPLIED. NOW I HAVE TO PAY FOR A TORQUE SENSOR, A COST OF $700.00. MY UNDERSTANDING OF THE RECALL ON THIS VEHICLE WAS TO PREVENT THIS PROBLEM. NOW WE HAVE AN ERROR THE "POWER STEERING ASSIST FAULT" OR WITH TORQUE SENSOR, WOULD THIS REPAIR BE ALLOWED UNDER THE RECALL DUE TO THESE CIRCUMSTANCES? I WAS TOLD THE RECALL WAS CLOSED AND I MAY HAVE TO PAY FOR REPAIRS. I DO NOT BELIEVE THE INITIAL REPAIR WAS SUFFICIENT. WE HAVE NEVER HAD ANY PROBLEMS UNTIL THIS ONE HAPPEN ON JANUARY 29TH. THIS SAFETY RECALL 14S05/NHTSA RECALL 14V-284 WAS PERFORMED ON DECEMBER 30, 2015. THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION WEBSITE HAS SEVERAL HUNDRED COMMON COMPLAINTS THE SOFTWARE UPDATE DID NOT CORRECT THE PROBLEM. WE FEEL WE SHOULD NOT PAY FOR ANY REPAIRS WITH TORQUE SENSOR AT $700.00. THIS SHOULD BE COVERED BY THE RECALL. WE HAVE MADE AN APPOINTMENT FOR SERVICE AND IS AT LOCATION TODAY AT A FORD DEALER. I CALL FORD CUSTOMER SERVICE LINE AT AND FILE A COMPLAINT, CASE # 8728537 AND WAS TOLD TO SAVE MY RECEIPTS IN CASE FORD HAS A NEW RECALL THAT COMES OUT TO REIMBURSE THE COST OF REPAIRS. PLEASE NHTSA, SPEAK WITH THE FORD ABOUT THIS. REQUEST FOR A DETERMINATION, IF THEY FEEL THEY ADEQUATELY MET ITS OBLIGATION TO REMEDY THIS RECALL AND WHY THE PROBLEM CONTINUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824316February 4, 2016
STEERING
STEERING WHEEL SHAKES AND GRINDING SOUNDS COMING FROM STEERING COLUMN THIS HAPPENS WHEN THE VEHICLE IS IN MOTION OR STATIONARY. LOCAL FORD DEALERSHIP DIAGNOSED AS A FAULTY TORQUE SENSOR WHICH WOULD RESULT IN A LOSS OF POWER STEERING. HAD A RECALL ON THE VEHICLE APPROXIMATELY A YEAR AGO BECAUSE OF LOSS OF POWER STEERING DUE TO THE TORQUE SENSOR. AT THE TIME OF RECALL MY TORQUE SENSOR WAS NOT FAILING SO THE DEALERSHIP ONLY DID A COMPUTER SOFTWARE UPDATE. CLEARLY THE UPDATE DID NOTHING TO CORRECT THE ISSUE WITH THE TORQUE SENSOR ASSOCIATED WITH THE RECALL, HOWEVER NOW FORD WILL NOT CORRECT THE ISSUE WITH THE VEHICLE. I HAVE NOT PERSONALLY LOST MY POWER STEERING YET IN A SITUATION THAT COULD HAVE CAUSED INJURY HOWEVER THERE ARE A WHOLE SLEW OF COMPLAINTS FROM PEOPLE REPORTING THE EXACT SAME PROBLEM. A SUDDEN LOSS OF STEERING IS A BIG DEAL AND VERY DANGEROUS, IT IS SOMETHING FORD SHOULD BE REQUIRED TO CORRECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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