Mercury Mariner Complaints (2008)

577 consumer complaints on file.

#10935924December 16, 2016
STEERING
MY WIFE WAS DRIVING THE MARINER, SHE STOPPED AT THE POST OFFICE TO SHIP A PACKAGE. WHEN SHE TRIED PULLING AWAY FROM THE CURVE SHE COULDN'T TURN THE STEERING WHEEL. SHE CALLED ME TOLD ME WHAT HAD HAPPENED , ALSO SAYING THE DISPLAY ON DASHBOARD WAS ON , A MESSAGE THAT READ ELECTTRIC POWER ASSIST FAILURE, I ARRIVED WHERE SHE WAS AND DROVE THE MARINER HOME. THIS HAPPENED ON A FRIDAY NIGHT SO HAD TO WAIT UNTIL MONDAY TO CALL FORD CUSTOMER SERVICE AT 1-800-392-3673 TO SEE WHAT COULD BE DONE, AFTER ALL THIS IS A NATIONAL RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10930152December 6, 2016
ENGINE
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925210November 9, 2016
SERVICE BRAKES
I HAD TO APPLY A PANIC BREAK DUE TO A MOTORCYCLE ACCIDENT IN FRONT OF MY VEHICLE. THE CAR STOPPED BUT THE HYDRAULIC HCU/ECU FOR ABS FAILED AT THE SPOT. I TOOK THE VEHICLE TO THE FORD DEALER AND RECEIVED A 1735.00 PLUS TAX ESTIMATE TO FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924955November 8, 2016
STEERING
I RECEIVED A MESSAGE ON MY DASH DISPLAY "POWER STEERING ASSIST FAULT" WHILE DRIVING. AFTER PARKING, SHUTTING OFF MY VEHICLE, AND THEN RESTARTING MY VEHICLE, MY POWER STEERING WAS LOCKED. THE BRIGHTON FORD DEALERSHIP ASSESSED MY VEHICLE AND TOLD ME I HAVE AN ISSUE WITH MY TORQUE SENSOR WHICH CAUSES THE POWER STEERING TO LOCK UP. I LOOKED UP TORQUE SENSORS FOR MY VEHICLE, AND DISCOVERED THAT TORQUE SENSORS IN MANY VEHICLES MATCHING THE SAME DESCRIPTION AS MINE WERE RECALLED FOR THE SAME EXACT MALFUNCTION. MY CAR WAS MANUFACTURED DURING THE DATES LISTED ON THE RECALL AS WELL. IT IS RECALL NUMBER 14S05. THIS RECALL IS NOT SHOWING UP FOR MY VEHICLE. WHY COULD THIS BE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10923960November 3, 2016
STEERING
DROVE TO WORK ABOUT 15 MILES AND SHUT VEHICLE OFF. THEN STARTED VEHICLE TO MOVE VEHICLE TO ANOTHER SPOT AND STEERING WAS TIGHT AND ON DASH IT SAID POWER STEERING ASSIST FAULT. WAS UNABLE TO STEER CAR. CALLED FORD CUSTOMER CARE BECAUSE I WANTED TO KNOW IF MY VEHICLE HAD BEEN FIXED WITH CAMPAIGN14V284000 AND WAS TOLD CAMPAIGN WAS CLOSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10923997November 3, 2016
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 30 MPH, THERE WAS A CLICKING LOUD NOISE COMING FROM THE STEERING WHEEL WHEN MAKING A TURN, THE POWER ASSIST SYSTEM FAULT WARNING LIGHT ILLUMINATED. THE STEERING WHEEL SEIZED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE APPROXIMATELY WAS 138,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924181November 3, 2016
STEERING
RECEIVED FORD RECALL #14S05 IN JULY OF 2014, FOR A "LOSS OF ELECTRIC POWER STEERING ASSIST" IN AFFECTED VEHICLES. THE RECALL NOTICE INDICATED THAT FORD WOULD PERFORM A "SOFTWARE UPDATE", OR, "REPLACE AFFECTED COMPONENTS FOR FREE OF CHARGE". TOOK MY VEHICLE TO A NEARBY FORD DEALERSHIP, HAD THE RECALL "SOFTWARE UPDATE" PERFORMED ON MY VEHICLE. AFTER THE "SOFTWARE UPDATE" WAS PERFORMED ON MY VEHICLE, MY VEHICLE SUFFERED A COMPLETE LOSS OF POWER STEERING ASSIST, REQUIRING THE REPLACEMENT OF THE ENTIRE STEERING COLUMN. THIS WAS THE EXACT REASON FORD HAD ISSUED RECALL #14S05 IN THE FIRST PLACE AND THE EXACT COMPONENTS FORD SAID IT WOULD REPLACE AS PART OF RECALL #14S05. FORD HAS SINCE REFUSED TO PAY FOR, OR, REIMBURSE ME FOR THE COST OF THIS REPAIR UNDER THE PREMISE THAT THE "SOFTWARE UPDATE FIXED THE POWER STEERING ASSIST DEFECT". AS A RESULT, FORD CONTINUES TO PERPETUATE INCREASED RISK OF ACCIDENTS AND SUBSEQUENT INJURY TO OWNERS OF THE AFFECTED VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918745October 25, 2016
STEERING
MY POWER STEERING WENT OUT AND ON THE DASH IT SAID "POWER STEERING ASSIST FAULT". I TOOK IT TO THE FORD DEALERSHIP AND THEY SAID THE TORQUE SENSOR WENT OUT AND THE ELECTRIC STEERING COLUMN HAS TO BE REPLACED. THERE WAS A RECALL ON THE TORQUE SENSOR IN 2014, RECALL 14S05, AND THEIR SOLUTION WAS TO DO A SOFTWARE UPDATE INSTEAD OF REPLACING THE STEERING COLUMN. WHEN I CALLED FORD'S CORPORATE OFFICE ABOUT THIS THEY SAID THEY HAVE NOT DECIDED TO PAY FOR THE STEERING COLUMN TO BE REPLACED. I AM FILING THIS COMPLAINT BECAUSE THE SOLUTION TO THE RECALL DID NOT FIX THE PROBLEM BECAUSE THE TORQUE SENSOR STILL FAILED AND FORD SHOULD BE RESPONSIBLE. I KNOW THERE IS AN ONGOING INVESTIGATION ABOUT THIS ISSUE AND HOPEFULLY FORD WILL DO THE RIGHT THING AND REIMBURSE EVERYONE THAT HAS HAD TO PAY FOR THIS TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918610October 24, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. WHILE DRIVING APPROXIMATELY 35 MPH, THE BRAKES FAILED. THE ANTILOCK BRAKES AND REGENERATIVE BRAKES DISABLED WARNING INDICATORS ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF ROAD. THE VEHICLE WAS TOWED HOME. THE CONTACT ALSO STATED THAT THE WARNING INDICATORS ILLUMINATED APPROXIMATELY TWENTY TIMES BEFORE THE ACTUAL FAILURE. THE VEHICLE WAS TAKEN TO TWO DIFFERENT DEALERS, BUT THEY COULD NOT DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE APPROXIMATE FAILURE MILEAGE WAS 131,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917528October 20, 2016
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE THE VEHICLE WAS STATIONARY, THE POWER STEERING FAILED AND THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO TURN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10913907October 5, 2016
ENGINE, STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING AT 15 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE DISPLAYED "POWER STEERING FAULT" WARNING MESSAGE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10914078October 5, 2016
ENGINE, STEERING, UNKNOWN OR OTHER
MY WIFE WAS DRIVING ON HER WAY HOME, AND OUT OF NOWHERE THE STEERING FELT WEIRD, AND WHILE DRIVING THE CAR SHUT OFF. NO POWER STEERING OR POWER BRAKES (DUE TO ENGINE SHUTTING OFF) AND WE DO NOT KNOW WHY THIS HAPPENED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10913743October 4, 2016
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED AND THE POWER STEERING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING TORQUE SENSOR FAILED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10911044October 2, 2016
ELECTRICAL SYSTEM, POWER TRAIN
QUITS RUNNING WHILE CAUTION WITH EXPLANATION IN MIDDLE LIGHT APPEARS AND WRENCH LIGHT APPEARS. THEN NOTIFICATION TO STOP AT ONCE SAFELY. THIS HAS HAPPENED ON FREEWAY. AFTER 15-20 MINUTES CAR WILL CRANK AGAIN BUT MAY ONLY GO A FEW FEET AND STALL AGAIN, NEAR DEATH EXPERIENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910064September 27, 2016
STEERING
IT STARTED OFF WHEN YOU GET ON THE FREEWAY YOU HAVE TO HOLD THE STEERING WHEEL TIGHT BECAUSE IT JUMPS IN THE NEXT LANE. AND IT'S HARD TO STEER ESPECIALLY TRYING TO TURN AND GUIDE IT GOING STRAIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899743August 31, 2016
POWER TRAIN
WHILE MY COLLEGE AGE DAUGHTER WAS DRIVING TO CAMPUS ON SUNDAY 8/28/16, CAME TO STOP AND WHEN SHE TRIED TO ACCELERATE, RPM BEGAN TO RACE ERRATICALLY AND CAR WOULD BARELY ACCELERATE. WRENCH LIGHT ON THE DASH BOARD IS NOW ILLUMINATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10902033August 28, 2016
ELECTRICAL SYSTEM
KEY IGNITION DOESN'T WORK. CAR WON'T START WITHOUT JIGGLING KEY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10887496July 21, 2016
SERVICE BRAKES
THIS HAD BEEN A GREAT CAR FOR ME UNTIL TODAY. I LEARNED THE HYDRAULIC CONTROL UNIT IS BAD AND WILL REQUIRE NEARLY $5000 TO REPLACE. IT IS NOT SAFE TO DRIVE. IT HAD 105000 MILES. IT IS NOT WORTH MUCH MORE THAN $5K. I HAVE NO CHOICE BUT TO TRY AND TRADE THE CAR IN. I LATERALLY JUST GAVE IT TO MY DAUGHTER FOR COLLEGE ON SATURDAY. SHE HAS ALWAYS LOVED MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884021July 11, 2016
SERVICE BRAKES
APRIL 2016 THE ABS LIGHT WAS ON ALONG WITH THE MESSAGE "CHECK BRAKE SYSTEM AND THE REGEN BRAKES." WHEN BREAKING THE VEHICLE TOOK MUCH LONGER THAN NORMAL TO SLOW AND STOP. THE REPAIR FOR THIS WAS $4100 ($4800 WITH LABOR). I WAS ADVISED THAT THIS WAS A SAFETY ISSUE SINCE THE BRAKES WERE NOT WORKING PROPERLY AND TO NOT DRIVE THE VEHICLE. I CHOSE TO HAVE THE REPAIR SINCE I NEED THE VEHICLE FOR WORK AND STILL OWE MONEY ON IT. I DID SOME RESEARCH AND IT APEARS THAT THIS IS A KNOWN PROBLEM AS OTHER COMPLAINTS ON NHTSA AND OTHER FORUMS ATTEST TO. I CONTACTED FORD AND ASKED THAT I BE REIMBURSED AS THIS IS A SAFETY ISSUE. THEY DECLINED MY REQUEST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883005July 6, 2016
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE ATTEMPTING TO TURN RIGHT ONTO A MAJOR HIGHWAY, THE POWER STEERING SUDDENLY MALFUNCTIONED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN AND HOUSING WERE FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS PREVIOUSLY REPAIRED IN AUGUST OF 2014 PER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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