Mercury Mariner Complaints (2008)

577 consumer complaints on file.

#11023944September 18, 2017
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE THE CONTACT'S WIFE WAS DRIVING, THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO MANEUVER AND THE POWER STEERING ASSIST FAULT INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO OURISMAN LINCOLN OF FREDERICK (6001 URBANA PIKE #200, FREDERICK, MD 21704 (301) 662-7600) WHERE IT WAS DIAGNOSED THAT THE STEERING SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT DID NOT ASSIST. THE CONTACT WAS ADVISED TO CALL NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 151,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020067August 28, 2017
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED WHILE PARKED THE LIFT GATE FAILED TO LATCH. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THE LIFE GATE ASSEMBLY AND WEATHER STRIPPING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT OFFERED NO FURTHER ASSISTANCE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 129,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014860August 12, 2017
SERVICE BRAKES
THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. WHILE DRIVING 35 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO STOP THE VEHICLE. THE CONTACT PRESSED BRAKE PADEL TO FLOOR WHILE AVOIDING COLLISION WITH OTHER CARD. THEN PLACED THE VEHICLE INTO PARK TO STOP THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ABS CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER STATED THAT THE ABS MODULE CONTROL THE HYDRAULIC SYSTEM THAT CONTROL BRAKING. INFORMED TO NOTIFY NHTSA OF THE EXTREME UNSAFE BRAKING CONDITION WHEN ABS MODULE FAILS. THE FAILURE MILEAGE WAS APPROXIMATELY 134,129. FORD MOTOR COMPANY CHARGE $4,000 FOR THE ABS MODULE CONTROL. THEY ARE GOUGING THE AMERICAN CONSUMER WITH EXCESSIVE PRICING WHO WANTS TO DRIVE SAFELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014488August 10, 2017
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
POWER STEERING COMPLETELY FAILED WHILE OPERATING THE CAR, POSING A DANGER. TRANSMISSION LURCHES ON UPSHIFT BETWEEN 1 - 2 GEAR WHILE ACCELERATING. ELECTRICAL SYSTEM WILL NOT CHARGE BATTERY AND COMPLETELY FAILS WHILE THE VEHICLE IS IN OPERATION ON THE HIGHWAY, POSING A DANGER. VEHICLE MAY OR MAY NOT RESTART IMMEDIATELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013429August 7, 2017
ENGINE
TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. WHILE DRIVING 72 MPH, THE WARNING IMAGE OF A RED EXCLAMATION POINT INSIDE A TRIANGLE ILLUMINATED AND THE ENGINE STALLED. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE CONTACT TURNED OFF AND RESTARTED THE ENGINE AND, AFTER A FEW MINUTES, THE VEHICLE RETURNED TO NORMAL. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AT 866-436-7332 AND STATED THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006625July 20, 2017
SERVICE BRAKES
AFTER PRESSING THE BRAKE PEDDLE, THE ABS LIGHT AND RED BRAKE LIGHT COME ON AND THE REGENERATIVE BRAKING AND POWER BRAKES FAIL. IT SEEMS TO HAPPEN ONLY WHEN THE OUTDOOR TEMPERATURE IS OVER 90 DEGREES. ONCE IT HAPPENS, BRAKING REQUIRES A HARD PUSH OF THE BRAKE PEDDLE TO THE FLOOR AND STOPPING TAKES LONGER. IT IS INDEED DANGEROUS. MY RESEARCH SHOWS THAT THIS IS A COMMON AND DANGEROUS PROBLEM. THANKS FOR YOUR TIME, [XXX] *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004642July 11, 2017
SERVICE BRAKES
ABS LIGHT AND REGEN BRAKES DISABLED LIGHT HAVE BEEN COMING ON WHILE DRIVING. WHILE THESE LIGHTS ARE ON, BRAKES ARE SQUISHY AND IS HARDER TO STOP CAR. THIS IS HAPPENING MORE FREQUENTLY AND AT VARYING SPEEDS. LIGHTS MAY COME ON WHEN THE CAR IS FIRST STARTED OR WHILE DRIVING AT VARYING SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995302June 15, 2017
SERVICE BRAKES
FAILURE OF THE REGENERATIVE BRAKING SYSTEM DUE TO A DEFECTIVE MASTER CYLINDER AND/OR HYDRAULIC CONTROL UNIT ("HCU"). VERY DANGEROUS. THERE IS NO RECALL ON THIS - WHY? MANY HAVE HAD THE SAME PROBLEM! SEE HTTP://BLOG.YAGELSKI.COM/2010/07/FORD-HYBRID-BRAKE-FAILURE-REVISITED.HTML
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995351June 15, 2017
ENGINE, VEHICLE SPEED CONTROL
THE THROTTLE IS HELD OPEN WHEN THE CRUISE CONTROL IS EMPLOYED BUT REMAINS OPEN WHEN THE CRUISE CONTROL IS TURNED OFF BOTH BY USING THE OFF BUTTON AND BRAKE APPLICATION. THIS HAPPENS AT 75-80 MPH ON INTERSTATE HIGHWAYS IN AZ AND UT. THE POWER BRAKE BOOSTER IS INEFFECTIVE WITH NO INTAKE VACUUM. THIS IS VERY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993973June 8, 2017
HYBRID PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED OVERHEATING AND A LOSS OF POWER INDEPENDENTLY. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V526000 (HYBRID PROPULSION SYSTEM); HOWEVER, THE CONTACT WAS UNABLE TO GET THE REMEDY DUE TO NO CERTIFIED FORD DEALERS IN THE CITY. THE MANUFACTURER WAS NOTIFIED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991422May 24, 2017
STEERING
MY VEHICLE'S POWER STEERING FAILED DUE TO A DEFUNCT TORQUE SENSOR WHICH SHOULD HAVE BEEN REPLACED BY THE PREVIOUS RECALL. THE POWER STEERING BECAME DEFECTIVE WHILE I WAS DRIVING ON A HIGHWAY, AND COMPLETELY FAILED A SHORT TIME THEREAFTER WHILE STOPPED. AFTER I WAS NOTIFIED OF THE PREVIOUS RECALL IN 2014, I TOOK MY VEHICLE TO A FORD SERVICE SHOP; HOWEVER, FORD APPARENTLY DID NOT FIX THE UNDERLYING ISSUE IN MY VEHICLE (MALFUNCTIONED TORQUE SENSOR). THERE WAS NO WARNING OR NOTICE GIVEN THAT THIS ISSUE MAY ARISE IN THE FUTURE AFTER HAVING THE ALLEGED RECALL "FIXED". I ALSO WAS GIVEN NO NOTICE AT ANY TIME THAT THE POWER STEERING WAS GOING TO FAIL COMPLETELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10986328May 18, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. WHILE DRIVING 5 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO STOP THE VEHICLE. THE CONTACT PLACED THE VEHICLE INTO PARK TO STOP THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE MASTER CYLINDER FAILED AND THE ABS CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BY THE CONTACT. THE MANUFACTURER STATED THAT THEY HAD NEVER HEARD OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 200,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983706May 5, 2017
ENGINE, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING 40 MPH, THE VEHICLE HESITATED AND WOULD NOT ACCELERATE PAST 25 MPH. IN ADDITION, THE VEHICLE ACCELERATED RAPIDLY WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE SHUT OFF ON NUMEROUS OCCASIONS AND THE CHECK ENGINE INDICATOR ILLUMINATED BRIEFLY WITHOUT WARNING. THE VEHICLE WAS NOT REPAIRED THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 44,000. UPDATED 08/04/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979760April 21, 2017
VEHICLE SPEED CONTROL:CRUISE CONTROL, STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE CRUISE CONTROL MALFUNCTIONED AS WELL AS THE RPMS. THE CONTACT STATED THAT THE RPMS WERE INCONSISTENT WITH THE ACTUAL SPEED OF THE VEHICLE AND WENT UP TO 4000 RPMS AT VARIOUS SPEEDS. IN ADDITION, THERE WAS A LOUD CLUNKING NOISE IN THE STEERING WHEEL AND THE CONTACT STATED THAT THE VEHICLE DOWNSHIFTED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979300April 19, 2017
POWER TRAIN
WHILE DRIVING WENT TO PULL OUT FROM RED LIGHT AND CAR WOULD NOT MOVE FORWARD. FINALLY PUMPED GAS PEDAL AND MANAGED TO GET CAR TO GO FORWARD. CONTINUED TO DO THIS UNTIL WOULD NOT GO FORWARD OR IN REVERSE. WAS ABLE TO GET TO EMPTY PARKING LOT SO ROLL BACK COULD PICK ME UP. HAD TO HAVE TRANSMISSION REBUILT AND WAS TOLD THAT THE TRANSMISSION HAD BEEN REPLACED BEFORE. TRUCK ONLY HAS 95,724 MILES ON IT AND I BOUGHT IT USED. WOULD LIKE TO KNOW IF ANY RECALLS HAD BEEN ISSUED ON THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971067April 7, 2017
STEERING
VEHICLE WAS BEING OPERATED AT APPROX 35 MPH WHEN SYSTEM HORN SOUNDED THEN STEERING COLUMN LOCKED UP, CAUSING NEAR MISS ACCIDENT. FORD REFUSES TO ACKNOWLEDGE ANY RECALLS OR REASSESS RECALLL UNDER NHTS CAMPAIGN 14V284000 FOR STEERING WHERE THEIR FIX APPEARS TO BE TO REPROGRAM SOFTWARE. APPEARS THAT THIS WAS A QUICK FIX THAT DIDN'T SOLVE THE PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969279March 29, 2017
ELECTRICAL SYSTEM, POWER TRAIN
WHILE DRIVING THE CAR ON A HIGHWAY, THE WARNING LIGHT CHIMES AND DISPLAYS TO "SAFELY STOP VEHICLE". THE CAR NO LONGER ACCELERATES AND SLOWS TO A STOP EVEN IF YOU DON'T HAVE A SHOULDER TO PULL OFF TO. I NORMALLY JUST HIT MY HAZARD LIGHTS AND PULL TO A STOP, WAIT A FEW MINUTES THEN RESTART THE ENGINE. THIS HAPPEN ONCE A MONTH AND SOMETIMES TWICE OR THREE TIMES IN A ROW. IF THE HYBRID ELECTRONICS SYSTEM OVERHEATS, IT MAY SHUT DOWN THE POWERTRAIN, RESULTING IN A STALL-LIKE CONDITION, INCREASING THE RISK OF A CRASH. THERE IS CURRENTLY A RECALL ON THIS PROBLEM #14S19. CALLED FORD AND THEY SAID MY VEHICLE ISN'T A PART OF IT EVEN THOUGH IT CLEARLY WAS BUILT IN THE SAME TIME AND HAS THE EXACT ISSUE. VERY DANGEROUS AND SCARY PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968516March 26, 2017
STEERING
POWER STEERING ASSIST FAILURE. MY STEERING COLUMN WOULD SHAKE UNCONTROLLABLY, WHILE THE VEHICLE WAS IN PARKED, STOPPED AT A LIGHT, AND WHILE DRIVING. AFTER I GOT AN ALIGNMENT, THE POWER STEERING COMPLETELY FAILED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968419March 24, 2017
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING 15 MPH, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE DASHBOARD. THE INSERT PANEL WARNING INDICATOR ILLUMINATED, INDICATING THAT THE POWER STEERING ASSIST WAS FAULTY. THE DEALER DIAGNOSED THAT THE SENSOR MALFUNCTIONED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 145,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968432March 24, 2017
SERVICE BRAKES
WHILE DRIVING THE ABS AND OTHER WARNING LIGHTS CAME ON INDICATING BRAKE FAILURE. DRIVING ON HIGHWAY 60 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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