Mercury Mariner Complaints (2009)

336 consumer complaints on file.

#10820985January 19, 2016
STEERING
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE DRIVING 20 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER WITHOUT WARNING. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE FAILURE PERSISTED. THE VEHICLE WAS INOPERABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10818297January 6, 2016
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
ON 1/1/2016 I WAS DRIVING ON 495 W IN QUEENS, NY HEADING BACK TO MANHATTAN WHERE I LIVE. OUT OF NOWHERE THE CAR BEGAN JERKING, A WRENCH LIGHT ON THE DASH PANEL CAME ON (WHICH I NEVER SAW BEFORE) AND I COULD TELL THE CAR WAS DECELERATING. I TRIED HITTING THE ACCELERATOR AGAIN, THE CAR WOULD JERK, THE ENGINE WAS REVVING BUT WAS BARELY MOVING. I KNEW I HAD TO PULL OVER AND LUCKILY I WAS ABLE TO NAVIGATE TO THE SHOULDER OF THE ROAD. THIS WAS AN EXTREMELY DANGEROUS SITUATION. I AM A CONFIDENT DRIVER, HOWEVER, A LESS CONFIDENT OR TIMID DRIVER MOST LIKELY WOULD HAVE PANICKED AND GOTTEN INTO A POTENTIALLY SERIOUS COLLISION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809369December 9, 2015
STEERING
I STARTED THE CAR AND WHEN I BEGAN TO DRIVE THE WHEEL WOULD NOT TURN. I ASKED THE PARKING GARAGE ATTENDANT TO TRY AND HE COULD NOT TURN THE WHEEL EITHER. I HAD TO GET A FLAT BED TOW TRUCK TO TAKE THE CAR FROM THE GARAGE TO A FORD DEALERSHIP. FORD TOLD ME THE WHOLE STEERING COLUMN NEEDED TO BE REPLACE DUE TO FAULTY STEERING MODULE. IT COST ME $1,100.17 TO REPLACE THE STEERING COLUMN. ON AUGUST 19, 2014 I BROUGHT THE CAR TO FORD TO BE SERVICED FOR RECALL 14S05. BECAUSE THIS RECALL WAS FOR POWER STEERING AND THE FORD MOTOR COMPANY IS AWARE OF THIS PROBLEM, I THOUGHT THE EXPENSE WOULD BE PART OF THE RECALL. I HAVE COME TO LEARN THE THE RECALL WAS TO UPDATE THE SOFTWARE ONLY. WHICH WAS DONE TO THIS CAR AND DIDN'T HELP. THE FORD MOTOR COMPANY SHOULD BE HELD ACCOUNTABLE FOR THE SERIOUSNESS OF LOSING THE ABILITY TO STEER THE CAR DUE TO FAULTY MANUFACTURING AND THE COMPROMISED POSITION THAT IS PLACED ON THE DRIVER, OTHER CARS ON THE ROAD AND PEDESTRIANS. THIS CAR HAS ONLY $45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808197December 3, 2015
ENGINE, POWER TRAIN
WHILE DRIVING DOWN THE ROAD ANYWHERE FROM 20-55 MPH, THE CAR SEEMS TO STALL OUT AND THE ACCELERATOR NO LONGER WORKS. YOU HAVE TO PULL OVER AND SHUT THE VEHICLE OFF AND IT WILL START AGAIN. SOMETIMES THE SAME PROBLEM WILL OCCUR AGAIN WITHIN SECONDS, MINUTES, OR DAYS LATER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10790019November 12, 2015
STEERING
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHEN THE VEHICLE WAS STARTED, THE STEERING ABILITY WAS LOST. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS RESTARTED AND THE POWER STEERING RETURNED TO NORMAL. THE VEHICLE WAS DRIVEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN NEEDED REPLACEMENT ALONG WITH THE POWER STEERING CONTROL MODULE. THE CONTACT ALSO STATED THAT THE VEHICLE WAS REPAIRED UNDER A RECALL FOR THE SAME FAILURE ON SEPTEMBER 15, 2015. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 92,833.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10789467November 10, 2015
STEERING
POWER STEERING TORQUE SENSOR WENT BAD DEALER TOLD ME .THEY SAY NO RECALL NO THIS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787993November 3, 2015
STEERING
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURES AS LISTED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING); HOWEVER, THE VIN WAS NOT INCLUDED IN THE RECALL. WHILE STARTING THE VEHICLE, THE POWER STEERING FAILED AND WAS VERY DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778620September 30, 2015
WHEELS
VEHICLE HAS ORIGINAL MICHELIN P225/65R17 CROSS TERRAIN TIRES: DOT SEQUENCE B93T, DOT PRODUCTION NUMBER PYMX 2908, WITH 55,057 MILES. DURING ROUTINE OIL CHANGE AND TIRE ROTATION, SHOP DISCOVERED DRY ROTTING BETWEEN TREADS AND FINE-LINE CRACKING ON ALL FOUR TIRES REQUIRING NEAR-FUTURE REPLACEMENT. MICHELIN SIX-YEAR WARRANTY EXPIRED JULY 2015. VEHICLE IS PARKED IN RESIDENTIAL GARAGE; THERE IS NO KNOWN ADVERSE WEATHER EXPOSURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10764107September 16, 2015
STEERING
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT THE POWER STEERING FAILED AND WAS VERY DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE ELECTRONIC SENSOR FAILED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 104,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748285August 12, 2015
ENGINE
TL* THE CONTACT OWNS A 2009 MERCURY MARINER HYBRID. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE LOST POWER AND COULD NOT ACCELERATE OVER 40 MPH. THE FAILURE RECURRED ON ONE OTHER OCCASION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747401August 10, 2015
ENGINE
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE THROTTLE BODY FAILED AND THERE WAS A SUDDEN LOSS OF ACCELERATION. THE CONTACT APPLIED FORCE TO THE ACCELERATOR PEDAL AND IT DID NOT RESPOND. THE CONTACT WAS NOT INCLUDED IN NHTSA ACTION NUMBER: PE13003 (ENGINE). THE VEHICLE WAS TAKEN TO THE DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735051July 20, 2015
UNKNOWN OR OTHER
WAS USING CRUISE CONTROL DOWN THE ROAD DOING 45 MILES PER HOURS. WHILE ON A STRAIGHT STRETCH AND GOING UP SLIGHT HILL CAR WAS FINE. WHEN I STARTED TO GO DOWN THE SLIGHT HILL CAR SEEMED TO SOUND LIKE IT WAS IN NEURAL GEAR AND MY RMPS JUMPED TO BETWEEN 3 AND 4. I LOOKED TO SEE IF SOME HOW THE CAR GOT ACCIDENTLY SHIFTED INTO NEUTRAL AND IT WASN'T IT WAS STILL IN DRIVE. SO I TURNED THE CRUISE CONTROL OFF AND EVERYTHING WENT BACK TO DRIVING AND SOUNDING NORMAL. THIS IS NOW THE THIRD TIME THIS HAS HAPPENED. WE JUST PURCHASED THIS CAR AND OF COURSE LIMITED WARRANTY IS NOW OVER AND THIS IS NOW HAPPENING. WAS WONDERING IF THERE WAS A RECALL ON SOMETHING LIKE THIS OR IF MAYBE OTHER PEOPLE ARE HAVING THIS PROBLEM ALSO. PLEASE LET ME KNOW AS I FEEL THIS IS NOW A UNSAFE VEHICLE AND I WISH I WOULD OF KNOW THIS WAS GONNA HAPPEN BEFORE I SHELLED OUT 12,000 FOR IT BECAUSE NOW I DON'T WANT TO DRIVE IT ESPECIALLY WITH MY CHILDREN OR MY NEWBORN GRANDSON IN THE VEHICLE WITH ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734257July 15, 2015
ENGINE
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE BEGAN TO SHUTTER, THE ENGINE STALLED, AND THE SERVICE SENSOR LIGHT ILLUMINATED. FIVE MINUTES LATER, THE ENGINE WAS RESTARTED AND THE FAILURE RECURRED AFTER APPROXIMATELY FIFTEEN MINUTES. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731405July 1, 2015
POWER TRAIN
NORMAL DRIVING WHEN SUDDENLY THERE WAS NO ACCELERATION & THE WRENCH LIGHT CAME ON IN THE DASHBOARD. CAR WAS RUNNING BUT THERE WAS NO ACCELERATION & IDLED ROUGHLY. MECHANIC PUT A DIAGNOSTIC ON IT WHICH READ P2112 THROTTLE CONTROL ACTUATOR SYSTEM STUCK CLOSED. BINDING THROTTLE BODY STUCK CLOSED. THERE WAS NO WARNING AND THE INCIDENT WAS VERY SCARY SINCE I COULD NOT GET OUT OF THE WAY OF TRAFFIC. THE CAR WOULD GO ABOUT 1MPH UNTIL I WAS ABLE TO PULL OFF THE ROAD. WHEN THE CAR WAS LATER SHUT OFF AND RESTARTED, ACCELERATION RETURNED. THIS IS FRIGHTENING AS YOU DO NOT KNOW WHEN IT COULD HAPPEN AND COULD CAUSE A SERIOUS ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726682June 22, 2015
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE DRIVING ON AN INCLINE AT AN UNKNOWN SPEED, THE VEHICLE SUDDENLY DECELERATED AND WOULD NOT ACCELERATE WHEN THE ACCELERATOR PEDAL WAS PRESSED. THE SERVICE ENGINE LIGHT ILLUMINATED PRIOR TO THE FAILURE. THE VEHICLE STALLED AND WAS ABLE TO BE RESTARTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC THROTTLE CONTROL FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726171June 19, 2015
ENGINE
POWER OF VEHICLE DRASTICALLY DECREASED WHILE DRIVING DOWN SECONDARY ROAD. HAD JUST ENOUGH POWER TO PULL OVER TO SIDE OF THE ROAD. PUSHED DOWN ACCELERATOR IN PARK AND NEUTRAL BUT NO POWER. TURNED OFF. RESTARTED AND RESUMED NORMAL DRIVING. SUSPECT ELECTRONIC THROTTLE BODY. THE FORD DEALERSHIP WILL NOT REPLACE WITHOUT A DIAGNOSTIC FEE BECAUSE THEY STATE IT IS NOT A RECALL, ALTHOUGH AN INTERNAL VEHICLE HEALTH REPORT STATES "THERE ARE RECALLS FOR YOUR 2009 MERCURY MARINER AT THIS TIME" NOTICE # 13N03 ELECTRONIC THROTTLE BODY EXTENDED COVERAGE I BELIEVE USING THE WORD RECALL CONSTITUTES MISREPRESENTATION WHEN IN FACT FORD MOTOR COMPANY STATES IT IS JUST A CUSTOMER SATISFACTION PROGRAM TO ALLEVIATE THEM FROM COSTS AND ANY WRONG DOING. IT IS A VERY DANGEROUS SAFETY CONCERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717782May 21, 2015
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
WHILE DRIVING DOWN THE ROAD, ALL OF THE WARNING LIGHTS ON THE DASH BOARD CAME ON AND THEN THE BREAKS FAILED. WE WERE ABLE TO GET TO SAFETY AFTER GOING OFF THE ROAD. WHEN TAKEN INTO THE FORD MOTOR COMPANY REPAIR SHOP THEY RESET THE CODES AND SAID EVERYTHING WAS FINE, NO PARTS TO REPAIR. LESS THAN 50 MILES LATER, THE SAME THING HAPPENED AGAIN INJURING 3! THIS TIME IT'S THE ABS MODULE. AFTER CALLING THE FORD MOTOR COMPANY, THEY REFUSE TO ADMIT THERE IS ANY PROBLEM AND NO REASON FOR A RECALL. WE WERE GIVEN THE NHTSA INFORMATION TO MAKE A COMPLAINT AND IF EVENTUALLY NHTSA INFORMS FORD THAT THEY MUST DO A RECALL WE CAN BE GIVEN A REFUND FOR OUR MONEY SPENT ON THIS REPAIR. OUR QUESTION IS WHAT HAPPENS WHEN SOMEONE DIES? DOES IT TAKE THAT BEFORE SOMEONE IS GOING TO DO SOMETHING ABOUT THE KNOWN HYBRID BREAKING PROBLEMS? THE MANGER AT THE FORD MOTOR COMPANY CUSTOMER SERVICE DOESN'T THINK IT'S AN ISSUE WORTH LOOKING INTO ONLY TO SAY THAT A VEHICLE WITH HIGH MILEAGE SHOULD BE TAKEN CARE OF AND REPAIRED BY THE OWNERS. NOT THAT FORD IS RESPONSIBLE FOR FAULTY PARTS! PLEASE NHTSA DO SOMETHING ABOUT THE HYBRID BREAKING SYSTEM BEFORE MULTIPLE PEOPLE CONTINUE TO BE INJURED OR ARE KILLED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705619April 14, 2015
POWER TRAIN
TRANSMISSION FLUID LEAKING FROM LEFT HAND HALFSHAFT SEAL ON MY AUTOMATIC TRANSMISSION. TOOK INTO SHOP TO HAVE IT DIAGNOSED, FOUND OUT SOMETHING IS WRONG WITH THE BEARINGS DO TO LOW FLUID. THEN I FIND OUT THERE IS A SERVICE KIT AVAILABLE FOR THIS SEAL ISSUE, HOWEVER WE HAVE NOT RECEIVED ANY NOTICE OF SUCH SERVICE KIT BEING AVAILABLE. I'D LIKE TO KNOW WHO IS GOING TO COVER THE $2500 ITS GOING TO COST TO HAVE MY TRANSMISSION FIXED AS OPPOSED TO A FEW HUNDRED DOLLARS IT SHOULD HAVE COST ME HAD I BEEN AWARE OF THIS SERVICE KIT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692401March 6, 2015
STEERING
UNDER RECALL 14S05 THE ELECTRONIC STEERING ASSIST WAS UPDATED BUT DID NOT FIX THE DEFECT. THE RECALL ONLY GIVES A CHIME AND WARNING THAT STEERING IS GOING TO FAIL. THE CHIME WENT OFF BUT DIDN'T GIVE THE WARNING ON THE INSTRUMENT CLUSTER UNTIL I WENT TO THE DEALER TO SEE WHAT THE CHIME WAS. WHEN I WAS DRIVING DOWN THE FREEWAY AT 70 MPH MY STEERING STARTED TO SHAKE AND THE VEHICLE BEGAN TO VIBRATE. I CAN ONLY IMAGINE IF THIS WERE TO TOTALLY FAIL WHILE TRAVELING AT THAT SPEED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691742March 3, 2015
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH THE OIL AND BATTERY WARNING INDICATORS ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE RESTARTED BUT THE FAILURE RECURRED ON 2 OTHER OCCASIONS. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. ALSO, THE CONTACT STATED THAT THE VEHICLE WOULD NOT START AFTER THE ANTI THEFT DEVICE WARNING INDICATOR INTERMITTENTLY ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO HAVE THE VEHICLE TOWED TO THE DEALER TO HAVE THE COMPUTER REPROGRAMMED. THE APPROXIMATE FAILURE MILEAGE WAS 87,000. UPDATED 4/21/15*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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