Mercury Mariner Complaints (2008)

577 consumer complaints on file.

#11057297December 29, 2017
STEERING
LOST POWER STEERING AS I WAS DRIVING THROUGH A PARKING LOT. SAW THE MESSAGE ON THE DASH "POWER STEERING ASSIST FAULT". CALLED FORD DEALERSHIP TO GET MY VEHICLE LOOKED AT BUT THEY ARE BOOKED 2 WEEKS FULL. ASKED ABOUT RECALL 14S05 BUT THEY TOLD ME MY VIN WAS NOT PART OF THE RECALL. I CONTACTED FORD AND THEY GAVE ME THE SAME INFORMATION. CAN NOT DRIVE VEHICLE AS IT IS TOO DANGEROUS IN WINTER. THIS ISSUE SEEMS TO BE VERY COMMON WITH THE 2008 MERCURY MARINER AND ESPECIALLY ONES THAT WERE NOT PART OF THE RECALL FOR THE SAME EXACT ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055107December 17, 2017
ENGINE
FRONT MAIN SEAL IS LEAKING VEHICAL IS DRIPPING OIL ON MUFFLER WHEN SITTING STILL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053904December 11, 2017
STEERING
LOSS OF STEERING ASSIST WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052435December 5, 2017
SERVICE BRAKES, POWER TRAIN, STEERING
POWER BRAKE BOOSTER BRAKE SYSTEM LOCK ON HIGHWAY. POWER STEERING WENT OUT WHILE DRIVING NO WARNING . ALMOST HAD ACCIDENT ON SNOW DUE TO BAD. TRANSMISSION. TRANSMISSION WENT OUT ON HIGHWAY. UNABLE TO START CAR IGNITION SWITCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052046December 3, 2017
POWER TRAIN, SUSPENSION, WHEELS
I NEVER RECEIVED REIMBURSEMENT FOR PUTTING IN A TRANSMISSION. I WAS ALSO NEVER NOTIFIED OF ANY RECALLS ON MY TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051060November 28, 2017
UNKNOWN OR OTHER, ELECTRICAL SYSTEM:IGNITION
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT THE IGNITION SWITCH MODULE WENT OUT AND CAUSED THE VEHICLE TO BECOME INOPERABLE. THE VEHICLE WAS TOWED TO BARBER FORD IN HOLLAND, MI (640 E 8TH). THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 180,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048795November 27, 2017
SERVICE BRAKES
ABS WARNING LIGHT, REGEN BRAKE SYSTEM DISABLED WARNING LIGHT BRAKE SYSTEM NOT WORKING PROPERLY, HARD TO STOP VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046477November 16, 2017
STEERING
THE VEHICLE LOST POWER STEERING WHILE DRIVING. THE STEERING HAS NOT RETURNED AFTER SEVERAL ATTEMPTS TO DRIVE THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045925November 14, 2017
STEERING
MY POWER STEERING WAS REPROGRAMMED UNDER RECALL 14S05 BACK IN 2015. BECAUSE I DID NOT HAVE ANY ACTIVE CODES IN MY SYSTEM FORWARD REPROGRAMMED THE POWER STEERING CONTROL MODULE. MY VEHICLE NOW IS SHOWING TROUBLE CODE B2278. THE ORIGINAL CODE THAT TRIGGERED A RECALL. MY POWER STEERING FAILED WHILE I WAS DRIVING THE VEHICLE. AS A RESULT I TORE A MUSCLE IN MY SIDE TRYING TO MAINTAIN CONTROL OF MY VEHICLE. I ATTEMPTED TO CONTACT THE DEALERSHIP AND WAS TOLD THAT THE RECALL WAS WORKED AND CLOSED. HOWEVER I DECIDED TO CONTACT FORD MOTOR COMPANY IN MICHIGAN TO SEE IF THEY COULD RE OPEN MY RECALL. I WAS INFORMED BY A REPRESENTATIVE BY THE NAME OF MICKEY THAT IT WAS BASICALLY MY RESPONSIBILITY NOW AND NOT THEIR PROBLEM. I JUST WANT MY VEHICLE REPAIRED UNDER RECALL.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11045780November 13, 2017
STEERING
POWER STEERING WAS LOST MAKING IT DIFFICULT TO STEER. WHILE DRIVING AROUND A TURN THE POWER STEERING DROPPED OUT COMPLETELY. WAS TOLD THERE WAS A RECALL ON THIS VEHICLE BUT DEALER SAID MY SPECIFIC CAR WAS NOT COVERED. FIND THAT HARD TO BELIEVE SINCE IT IS EXACT PROBLEM DESCRIBED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045242November 10, 2017
STEERING
AFTER STOPPING AT RED LIGHT, MAKING LEFT TURN ON GREEN, HALF WAY THRU THE TURN STEERING QUIT WORKING FOR COUPLE SECONDS, THEN STARTED WORKING AGAIN, ALMOST STRIKING ANOTHER CAR, WHO WAS TURNING ALSO IN THE RIGHT LANE, VERY UNSAFE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041893November 1, 2017
STEERING
TAKATA RECALL. SOMETIMES WHEN I MAKE LEFT TURNS, I HEAR A BEEP AND LOSE POWER STEERING. THE VEHIVLE WAS MOVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041991November 1, 2017
STEERING
I WAS MAKING A LEFT HAND TURN OUT OF A DRIVEWAY WHEN I SUDDENLY DID NOT HAVE ANY POWER STEERING. I WAS 3/4 OF THE WAY ACROSS THE HIGHWAY WHEN THIS HAPPENED. I WAS ALMOST IN THE DITCH, BUT I SLAMMED ON THE BRAKES AND WITH EXTREME FORCE MANAGED TO TURN THE WHEEL. THANK GOD NO OTHER VEHICLES WERE APPROACHING, AS THIS IS A BLIND SPOT THE WARNING LIGHTS CAME ON INFORMING ME THAT THIS WAS A POWER STEERING ASSIST DEFAULT. I LOOKED IT UP ON THE INTERNET TO SEE WHAT HAD TO BE BOUGHT TO FIX IT AND IT HAD INFORMATION THAT THERE HAD BEEN A RECALL FOR THIS PROBLEM SOMEWHERE AROUND 2014 OR 2015. I CONTACTED FORD MOTORS AND THEY SAID NO CARS WITH MY VIN # HAD BEEN RECALLED .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041337October 30, 2017
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE ATTEMPTING TO DRIVE THE VEHICLE, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE POWER STEERING ASSIST FAULT WARNING INDICATOR ILLUMINATED. THE CONTACT TURNED OFF THE VEHICLE OFF AND THE FAILURE RECURRED. THE CONTACT WENT TO AN UNKNOWN FORD DEALER IN CHULA VISTA, CA 91910 AND WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN RECALL; THEREFORE, SHE WOULD HAVE TO PAY A FEE FOR DIAGNOSTIC TESTING. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 155,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040692October 28, 2017
POWER TRAIN
IN TOWN, WHILE DRIVING 30 MPH, THE ENGINE SHUTS DOWN, LOSING POWER STEERING AND POWER BRAKE CONTROL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040778October 28, 2017
POWER TRAIN
I HAVE 2008 MERCURY MARNIER 1ST GEAR STARTS OFF FINE 2ND GEAR WON'T SHIFT TILL IT GETS TO 3750 RPM THEN SHIFTS 3RD FINE NOT IN 4TH IT'S GIVING ME CODES P0732 AND P0734
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035445October 21, 2017
STEERING
I WAS DOING 45 MILES AN HOUR ON PULASKI HIGHWAY WHEN MY POWER STEERING WENT OUT AND I ALMOST HIT ANOTHER CAR BUT WHEN I TALKED TO THE CAR DEALER THEY KEEP SAYING THEY WORRYING ABOUT GETTING THEIR CAR PAYMENT SO HOW DO I GET THIS FIXED IT WAS ON THE RECALL LIST BUT THEY SAID SINCE IT WASN'T MADE IN KANSAS IT DON'T COVER HERE I'VE BEEN TAKING IT TO DIFFERENT SHOPS AND EVERYBODY TALKING ABOUT LIKE A THOUSAND TO $2,000 I'VE BEEN PUTTING MONEY IN THIS FRONT END FOR THE LAST COUPLE MONTHS FIRST IT WAS THE TO U-JOINT TO CONNECT THE POWER STEERING THEN IT WAS THE CALIPERS OVERHEATING NOW IS NO STEERING AT ALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032644October 10, 2017
STEERING
WAS DRIVING WHEN OUT OF NO WHERE LOST STEERING, BECAME SO HARD TO MOVE STEERING WHEEL, ALMOST CRASHED WHEN TRYING TO TURN WHEEL TO PULL OUT INTO TRAFFIC. BARELY MADE IT HOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024614September 20, 2017
SERVICE BRAKES
ABS WARNING LIGHT COMES ON AND CHECK BRAKE SYSTEM MESSAGE COMES ON AT ANYTIME WHILE DRIVING ON SITTING STILL. LOSE BRAKING POWER, CAUSING DRIVER TO PUSH BRAKE VERY HARD TO STOP AND BRAKE PEDAL SOMETIMES GOES TO THE FLOOR AND YOU HAVE TO USE EMERGENCY BRAKE TO STOP. DEALER COULDN'T LOOK AT THE CAR FOR THREE WEEKS SAID ITS OKAY TO DRIVE IN "MANUAL MODE", HOWEVER MANUAL MODE ONLY USES REAR BRAKES AND WILL TAKE VEHICLE A LONG DISTANCE TO STOP IN RAINY CONDITIONS.(I WENT THROUGH A BUSY INTERSECTION IN THE RAIN AND ALMOST HAD AN ACCIDENT SO LEFT IT AT THE DEALER). DEALER HAD VEHICLE FOR ALMOST SIX WEEKS, REPLACED THE ABS HUC TWICE, FINALLY CALLED FORD. FORD ADVISED TO REPLACE ALL BRAKE HOSES "DUE TO RESTRICTIONS". DEALERS ARE TELLING OWNERS THEY HAVE TO REPLACE ABS HCU AND PART ALONE COST $4700.00. HOWEVER, FORD KNOWS OF THE PROBLEM AND IS NOT PUTTING OUT A BULLETIN OR RECALL, UNTIL SOMEONE GETS KILLED. OWNERS ARE TRADING THE UNSAFE CAR BECAUSE THE DEALER IS MISDIAGNOSING THE REAL PROBLEM WHICH COST APPROXIMATELY $300.00
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024191September 19, 2017
SERVICE BRAKES
WHILE DRIVING ON THE HIGHWAY CHECK BRAKE SYSTEM MESSAGE AND BRAKE LIGHT COMES ON VEHICLE BRAKING BECOMES VERY HARD TO STOP. AFTER STOPPING VEHICLE AND TURNING VEHICLE OFF AND ON SEVERAL TIMES BRAKE WARNING LIGHT GOES OFF AND VEHICLE DRIVES NORMALLY FOR A FEW DAYS THAN PROBLEM COMES BACK. WHILE AT A LIGHT ONE DAY BRAKE WARNING LIGHT CAME ON DROVE FOR APPROXIMATELY 1 MILE AND NO BRAKES AT ALL WAS ABLE TO TURN IN TO A PARKING LOT AND APPLY THE EMERGENCY BRAKES TO STOP. LEFT VEHICLE OVER NIGHT THE NEXT DAY TURNED VEHICLE ON AND OFF SEVERAL TIME AND BRAKES BEGAN TO WORK. MADE APPOINTMENT WITH DEALER WHO ADVISED IT WILL BE THREE WEEKS TO GET IT IN. AFTER THREE WEEKS TO TAKE VEHICLE IN A WEEK LATER WAS ADVISED ABS HCU WAS PROBABLY BAD. COST FOR NEW ABS HCU MODULE $4700 FOR THE PART ALONE. PICKED UP VEHICLE WITHOUT HAVING IT FIXED AND DROVE LOCALLY FOR A FEW WEEKS WITH BRAKE IN "MANUAL MODE" UNTIL I TRIED TO STOP FOR A YELLOW LIGHT IN THE RAIN AND SLID THROUGH THE INTERSECTION SINCE ONLY THE BACK BRAKES WORKS IN MANUAL MODE. LATER ORDERED A REFURBISHED ABS HCU MODULE COST $1400.00, THE FORD DEALER IS THE ONLY ONE WHO CAN INSTALL UNIT SINCE THE MODULE HAS TO BE PROGRAMED TO THE VEHICLE SOFTWARE. TOOK TWO WEEKS TO GET AN APPOINTMENT DEALER HAD VEHICLE FOR ANOTHER SIX WEEKS TRYING TO PROGRAM AND BLEED BRAKE SYSTEM. DEALER FINALLY INSTALLED THE OTHER ABS HCU UNIT THAT WAS SENT TO ME WHEN I ADVISED THE REFURBISHING COMPANY THAT THE DEALER WAS HAVING ISSUES WITH THE FIRST ONE. DEALER ADVISED THAT THEY INSTALLED THE REPLACEMENT ABS HCU AND REPLACED THE BRAKE LINES, AND THE BRAKES STARTED TO WORK LABOR COST $1900.00. I'M GLAD TO BE HERE TO REPORT THIS SAFETY ISSUE THE NEXT PERSON WOULD PROBABLY NOT BE SO LUCKY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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