Mercury Cougar Complaints (1999)

454 consumer complaints on file.

#10080433July 6, 2004
FUEL SYSTEM, OTHER:DELIVERY
GAS GAUGE HAS ERRATIC OPERATION (SOMETIMES STICKS ON E OR F AND NEVER ACCURATE). CAR HAS HESITATION. DEALER INDICATED IT WAS THE FUEL DELIVERY MODULE. FORD/MERCURY ISSUED RECALL IN MAY 2004 ON FUEL DELIVERY MODULE FOR THIS REASON. MY CAR WAS NOT IN THE RECALL AND FORD WILL NOT OFFER ANY ASSISTANCE TO HAVE IT REPAIRED (APPROX $480 REPAIR). *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079184July 2, 2004
SUSPENSION:FRONT:WHEEL BEARING, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
DRIVER'S SIDE WHEEL BEARING HAS FAILED 3 TIMES IN 4 MONTHS. EACH TIME REQUIRING THE BEARING TO BE REPLACED, AS WELL AS THE BRAKE PADS AND ROTORS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10079205July 2, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE THE CAR IS RUNNING, MY 1999 MERCURY COUGAR WILL SHIFT FROM DRIVE TO NEUTRAL, TO REVERSE, WITHOUT EVER RELEASING THE LOCK. ALL IT TAKES IS SLIGHT PRESSURE ON THE GEAR SHIFT TO CHANGE GEARS UNINTENTIONALLY. THE DEALER I JUST BOUGHT THE CAR FROM 2 WEEKS AGO, AND FORD TELL ME THAT IT IS NORMAL FOR THE GEARS TO MOVE FROM DRIVE TO NEUTRAL WITH NO EFFORT. THE DEALER SAID NO HARM IS DONE. YOU ARE JUST DRIVING DOWN THE ROAD AT 60 MILES AN HOUR WHEN YOU BUMP THE GEAR SHIFT, AND LOSE ALL ACCELERATION UNTIL YOU MOVE THE GEAR SHIFT BACK TO DRIVE. I CAN SEE A REAL SAFETY ISSUE THERE. AND, CONSIDERING THAT THIS IS MY 16 YEAR OLD'S CAR, I SEE A REAL SAFETY ISSUE. IT ALSO WOULD SHIFT FROM 2ND ALL THE WAY TO NEUTRAL WITHOUT RELEASING THE LOCK. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10078282June 15, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
THE CAR STALLED IN THE MIDDLE OF THE STREET AND ENGINE COULD NOT BE STARTED. IT HAD TO BE TOWED IN TO THE NEAREST DEALERSHIP. DIAGNOSIS: FUEL PUMP FAILURE. COST: $500. TWO WEEKS LATER I FOUND OUT THAT MERCURY HAD A RECALL ON FUEL PUMPS, HOWEVER MY VIN NUMBER WAS NOT INCLUDED IN THE RECALL. I SUPPOSE IT'S JUST A BIG COINCIDENCE THAT MY CAR EXPERIENCED THE SAME EXACT SYMPTOMS AND THE FUEL PUMP FAILED AT THE SAME TIME AS THE RECALL. MERCURY TO THIS DATE HAS NOT REIMBURSED ME THE $500. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075980June 9, 2004
VEHICLE SPEED CONTROL:CABLES
CONSUMER RECEIVED RECALL 99V194000 CONCERNING THROTTLE CABLE: WHILE DRIVING AT ANY SPEED AND WHEN CONSUMER STOPPED AT A LIGHT THE ENGINE REVVED. ALSO, WHEN VEHICLE WAS SITTING STILL THE VEHICLE BEGAN TO MOVE, EVEN WHEN THE CONSUMER'S FOOT WAS ON THE BRAKES. THIS MAKE, MODEL AND YEAR VEHICLE WAS ON RECALL. BUT, THIS VEHICLE WAS NOT INCLUDED DUE TO VIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074972June 8, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
THERE IS A PIN IN MY PASSENGER DOOR THAT FALLS OUT EVERY FEW MONTHS OR SO. (ABOUT 3-5 TIMES SINCE IT FIRST HAPPENED) WE JUST HOLD THE DOOR UP AND HAMMER THE PIN BACK INTO PLACE WHEN IT HAPPENS AND IT STAYS FOR A FEW MONTHS. WE'VE TRIED A FEW DIFFERENT KINDS OF CLIPS TO HOLD IT IN PLACE TO NO AVAIL. THE DOOR FALLS 1/2 WAY OFF AND JUST HANGS THERE. IT HASN'T HAPPENED WHILE THE CAR IS MOVING...JUST WHEN THE CAR IS PARKED AND A PASSENGER OPENS THE DOOR. THE CAR WAS ALSO SOLD TO ME WITH A BAD BEARING ON THE REAR PASSENGER TIRE...NOT SURE IF THAT'S NORMAL EITHER AROUND 40,000 MILES. ALSO, MY FUEL PUMP BURNED OUT AROUND 46,000 MILES...NOT SURE IF THAT'S NORMAL FOR A CAR OR NOT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075877June 4, 2004
ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC, WHEELS, STRUCTURE, STEERING, POWER TRAIN, EXTERIOR LIGHTING, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
MECHANICAL PROBLEMS WITH 1999 MERCURY COUGAR. *MR THE VEHICLE DIED IN THE MIDDLE OF TRAFFIC ON THREE OCCASIONS. THERE WERE ALTERNATOR AND FUEL PROBLEMS. THE CONSUMER REQUESTED A CREDITED AMOUNT OF FUNDS AND REIMBURSEMENT FOR THE BATTERY, BRAKES AND ADDITIONAL EXPENSES. OTHER PROBLEM ARE AS FOLLOWED: THE NEW WHEELS WERE DEFECTIVE (CORRODED AND FROZEN), THE BRAKE SENSOR SNAPPED OFF OF THE WHEEL, THE CD PLAYER WAS SKIPPING, THE HATCH WOULD NOT RELEASE PROPERLY, THE STEERING WHEEL WOULD SHAKE, THE KEYLESS ENTRY WITH ANTI-THEFT WAS INOPERATIVE, THERE WAS ROUGH IDLE, THE TRANSMISSION SHIFTER WOULD STICK, THE CUP HOLDER DID NOT SHUT, THE HOOD WOULD NOT OPEN, AND THE LIGHTS WOULD DIM AND OR BRIGHTEN WHILE THE VEHICLE WAS IN MOTION. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10062921June 4, 2004
VEHICLE SPEED CONTROL
WHILE DRIVING 40 MPH AND WITHOUT WARNING, THE VEHICLE SUDDENLY ACCELERATED. THE CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE AND DRIVE IT TO THE DEALER. THE MECHANIC COULD NOT DUPLICATE OR RESOLVE THE PROBLEM. *AK THE ACCELERATOR STUCK AS THE CONSUMER WAS TAKING A RIGHT TURN. THE VEHICLE SPUN AROUND AND THE EMERGENCY BRAKE WAS APPLIED AND THE VEHICLE CONTINUED UNTIL THE VEHICLE WAS SHUT OFF. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074333May 27, 2004
SEATS
WHEN INSTALLING THE CHILD SEAT IN THE REAR SEAT, THE CONSUMER NOTICED THAT THE REAR SEATS INCLINE WHICH CAUSED THE CHILD?S SAFETY SEAT TO INCLINE. THE CONSUMER STATED THAT, "FOUR CHILD SEATS HAD BEEN TRIED IN THE REAR SEAT AND THEY ALL HAD THE SAME PROBLEM. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073212May 26, 2004
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING:COOLING SYSTEM:HOSES/LINES/PIPING/FITTINGS, LATCHES/LOCKS/LINKAGES:TRUNK LID:LOCK, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, EXTERIOR LIGHTING:FOG LIGHTS, SUSPENSION:FRONT, POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
21,210 MILES-BRAKE ROTOR AND PAD FAILURE,SUNROOF INOPERABLE,PASSENGER WINDOW INOPERABLE-WARRANTY 47,823 MILES-COMPLETE CHARGING SYSTEM FAILURE-WARRANTY TRUNK HAS NEVER OPENED CORRECTLY FROM INSIDE-NO SOLUTION 87,000 MILES- STARTER MOTOR FAILED-$250 91,519 MILES-2 RADIATOR HOSES FAILED-$240 93,000 MILES-MANUAL TRANSMISSION FAILED, DIFFERENTIAL GEARS -$2440 NOW I AM HAVING PROBLEMS WITH MY FUEL PUMP. THROUGHOUT THE LIFE OF THIS CAR THERE HAVE BEEN NUMEROUS PROBLEMS CARS DON'T RECEIVE UNTIL AFTER 100,000 MILES. IN MY EYES, IT IS SIMPLY A 100,000 MILE LEMON! *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071997May 3, 2004
AIR BAGS, ENGINE AND ENGINE COOLING
WHILE DRIVING BETWEEN 35 TO 40 MPH VEHICLE STALLED. THIS CAUSED LOSS OF STEERING AND BRAKE POWER. CONSUMER LOST THE CONTROL OF THE VEHICLE, AND WAS INVOLVED IN A FRONT END COLLISION. UPON IMPACT, NEITHER OF THE AIR BAGS DEPLOYED.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10065928April 11, 2004
VISIBILITY:SUN/MOON ROOF ASSEMBLY
SUNROOF FAILS TO OPEN... OVER A $1000 TO REPAIR... PLASTIC RAIL AT FAULT... FUNNY 2000-01 HAVE METAL RAILS... WHY WASN'T THIS DEFECT RECALLED-IF MANUFACTURER KNEW OF WEAK PART. NOW PASSES THIS FAULT ON TO THE CONSUMER INSTEAD OF FIXING IT....AT HIGH PRICE TO REPAIR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10062672March 20, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION, ELECTRICAL SYSTEM:12V/24V/48V BATTERY, ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE
REPEATED ISSUES ON VARIOUS DATES. PROBLEM 1: THE VEHICLE ALARM WILL RANDOMLY ACTIVATE ITSELF. IT WILL GO THROUGH IT'S 5 MINUTE ALARM PROCESS AND THEN SHUTS ITSELF DOWN. THEN ANYWHERE FROM 3 TO 10 MINUTES LATTER IT WILL SET ITSELF OFF AGAIN. IT DOES NOT MATTER THE LOCATION OF THE VEHICLE SO THAT COULD RULE OUT INTERFERENCE. PROBLEM 2: BATTERY LAMP ILLUMINATES IN THE HIGHER RPM RANGE AND BATTERY AND ALTERNATOR HAVE BEEN CHECKED TO BE FUNCTIONING PROPERLY. PROBLEM 3: THERE IS A LOUD POPPING SOUND FROM THE FRONT DRIVER'S SIDE WHEN THE CAR SHIFTS TO 2ND GEAR AT FULL THROTTLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10062425March 17, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
FUEL PUMP FAILURE IS SIMILAR TO THE ONE ON THE RECALLED FOCUSES. I HAD MY FUEL PUMP FAIL ON THE HIGHWAY GOING 70 MILES AN HOUR AND WAS ALMOST RUN OVER. AFTER LOOKING AT SOME CAR FORUMS I HAVE COME TO FIND THAT THIS IS NOT AN UNCOMMON PROBLEM FOR THIS CAR. SOME PEOPLE HAVE REPLACED THIS PUMP 2-3 TIMES BEFORE BREAKING 100K MILES. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10057029February 11, 2004
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
ELECTRICAL PROBLEMS, CAR IS ALMOST 5 YEARS OLD, JUST PUT IN 3RD ALTERNATOR; NOW, CANNOT PASS EMMISIONS, CANNOT FIND A PROBLEM. TONS OF ELECTRICAL PROBLEMS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10056453February 3, 2004
ENGINE AND ENGINE COOLING
I HAVE A 1999 MERCURY COUGAR AND IT HAS MALFUNCTIONS ALL OVER IN THE ENGINE. THE MAIN PROBLEM IS THAT MY PRESTONE IS LEAKING INTO MY PISTONS THEREFORE KILLING MY WHOLE ENGINE. I HAVE TAKEN IT TO THE DEALER THAT HAD SOLD IT TO ME BUT THEY HAVE DONE NOTHING TO FIX THE PROBLEM.SOMEONE NEEDS TO FIX IT AND I'M NOT ABOUT TO FIX IT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055648January 22, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
WHILE DRIVING VEHICLE STALLED. DEALER TOLD THE CONSUMER TO KEEP THE FUEL TANK AT LEAST HALF FULL UNTIL THE FUEL PUMP COULD BE BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055339January 20, 2004
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHILE DRIVING THROTTLE STUCK, AND VEHICLE ACCELERATED TO A HIGH RATE. CONSUMER ABLE TO DECELERATE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054326January 17, 2004
STEERING:RACK AND PINION
RACK & PINION. LOSS OF FLUID. *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070550January 15, 2004
UNKNOWN OR OTHER
EXHIBITING A STARTER GRINDING NOISE AND / OR LACK OF STARTER DRIVE ENGAGEMENT (FROM TSB). THE FLYWHEEL DEFECT FIRST APPEARED IN JUNE 2001 WHEN THE COUGAR WAS UNDER WARRANTY IN YEARS AND MILEAGE. WHEN THE DEFECT SURFACED, THE COUGAR WOULD NOT KICK-OVER IMMEDIATELY, HOWEVER THIS OCCURRED VERY INFREQUENTLY. AT THE TIME, THERE WAS NO CONSISTENT PROBLEM TO RECOGNIZE AND RECTIFY. OVER THE ENSUING MONTHS THE PROBLEM CONTINUED TO OCCUR INTERMITTENTLY. AT THIS POINT, I RECOGNIZED THERE WAS A POSSIBLE MECHANICAL PROBLEM. THE PROBLEM I WAS EXPERIENCING WAS CAUSED BY A DEFECTIVE FLYWHEEL. ITS TEETH WERE SOFT AND THE DEFECT HAD WORN AWAY THE STARTER. THE FLYWHEEL HAD TO BE REPLACED ALONG WITH THE STARTER MOTOR AND IN ORDER TO COMPLETE THIS REPAIR THE TRANSMISSION HAD TO FIRST BE REMOVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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