Mercury Cougar Complaints (2002)

95 consumer complaints on file.

#10033165August 20, 2003
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
PURCHASED VEHICLE JANUARY 2003. IN MARCH AND MAY TOOK CAR TO DEALERSHIP FOR DRIVER SIDE WINDOW LEAK. SEAL REPLACED BOTH TIMES. IN JULY TOOK VEHICLE TO DEALERSHIP FOR WINDOW LEAKS TO BOTH DRIVER AND PASSENGER SIDES. THEY REPLACED BOTH SEAL TRIM PIECE, RETAINER ASSY. SIDE RAILS AND SEALED WITH SILICONE. CAR IS STILL LEAKING ON BOTH SIDES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10031761July 31, 2003
ENGINE AND ENGINE COOLING:ENGINE
CONSUMER STATED VEHICLE HESITATED BETWEEN GEARS AT ANY SPEED. SERVICE TECHNICIAN COULDN'T DUPLICATE THE PROBLEM. PLEASE PROVIDE ANY FURTHER INFORMATION. *PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10026760July 8, 2003
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
FUEL PUMP HAD FAILED, CAUSING TE VEHICLE TO SHUT OFF. DEALER NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10024932June 25, 2003
AIR BAGS:FRONTAL, SEAT BELTS:FRONT:BUCKLE ASSEMBLY
WHILE DRIVING AT 40 MPH A VEHICLE AHEAD SLAMMED ON THE BRAKES AND CONSUMER HIT THE BRAKES AND THE VEHICLE JUMPED AND ACCELERATED WHICH CAUSED CONSUMER'S VEHICLE TO HIT THE VEHICLE AHEAD. DURING THIS, THE DRIVER SEAT BELT DID NOT RESTRAIN, AND THE AIR BAGS DID NOT DEPLOY.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10017690April 28, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING, THE AUTOMATIC TRANSMISSION FAILED TO SHIFT PROPERLY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10016452April 24, 2003
I HAVE A 2002 MERCURY COUGAR C2 THAT I PURCHASED MARCH OF 2002 AND I HAVE HAD NOTHING BUT PROBLEMS SINCE THE DAY I BOUGHT IT. WITHIN ONE YEAR OF MY PURCHASE I HAVE HAD ALL FOUR TIRES GO FLAT AND ADDITONAL FLATS ON TOP OF THOSE. MY FUEL PUMP ALSO WENT OUT ON ME APRIL 18TH WITH ONLY 18,000 MILES ON MY CAR. I HAVE ASKED TURNPIKE FORD, WHERE I PURCHASED THE VEHICLE, ON OCCASION TO COME AND GET MY CAR FOR ME TO FIX THE TIRE AFTER I HAD ALREADY PUT THE DOUGHNUT ON BUT THEY HAVE REFUSED TO DO SO AND TOLD ME THAT I WOULD HAVE TO CALL ROADSIDE SERVICE. I WOULD UNDERSTAND IF I WERE FAR FROM THE CAR LOT BUT MY WORKPLACE IS ONLY A FEW MILES AWAY. I CALLED ON ONE OCCASION TRING TO GET A NUMBER TO CALL MERCURY/FORD TO COMPLAIN TO THEM BUT THE SALES REP TOLD ME THAT SHE DOES NOT HAVE THAT NUMBER THAT I WOULD HAVE TO LOOK FOR IT MYSELF. I HAVE ALSO CALLED THE OWNERS OF THE LOT TO TALK TO THEM BUT I CAN NOT GET THEM TO RESPOND TO MY PHONE CALLS. I WAS JUST UPSET ABOUT THE PROBLEMS WITH THE CAR BUT NOW I AM ALSO UPSET ABOUT THE SERVICE THAT I AM RECEIVING OR IN MY CASE NOT RECEIVING. THANK YOU FOR YOU ATTENTION IN THIS MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10033777April 20, 2003
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
FUEL PUMP WAS REPLACED TWICE BECAUSE FUEL GAUGE WAS NOT READING CORRECTLY. AFTER THE SECOND REPLACEMENT, WHILE DRIVING 70 MPH, VEHICLE SHUT DOWN AND WOULDN'T RESTART. VEHICLE WAS TOWED TO THE DEALER, WHO STATED THAT FUEL PUMP NEEDED TO BE REPLACED AGAIN. *AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10014166April 9, 2003
ENGINE AND ENGINE COOLING:ENGINE
WHILE TRAVELING ON HIGHWAY AT APPROXIMATELY 70 MPH, VEHICLE STALLS WITHOUT WARNING. THIS HAS HAPPENED 12 TIMES AT HIGH SPEEDS AND RESULTS IN LOSS OF POWER STEERING AND TWICE HAS RESULTED IN LOSS OF ALL ELECTRICAL POWER INCLUDING HEADLIGHTS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10004178January 17, 2003
ENGINE AND ENGINE COOLING
WHILE TRAVELING ON THE HIGHWAY THE VEHICLE SHUT DOWN WITHOUT PRIOR WARNING. AND THE VEHICLE WILL NOT RESTART AT ALL PLEASE PROVIDE ADDITIONAL INFORMATION DEALER IS AWARE OF THE PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10003987January 16, 2003
AIR BAGS:FRONTAL
DURING A FRONTAL COLLISION A AIR BAGS FAILE DTO DEPLOY, RESULTING IN DRIVER SUSTAINING INJURIES. PH...*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10003989January 16, 2003
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
CONSUMER DEPRESSED THE BRAKE PEDAL. THE VEHICLE HESITATED TO ACCELERATE, THEN IT ACCELERATED IN FULL THROTTLE. THIS RESULTED IN AN ACCIDENT. PLEASE PROVIDE MORE DETAILS. PH *TS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10003991January 16, 2003
WHEELS
WHILE DRIVING WHEEL LOCKS,(WHICH WHEEL UNKNOWN)WHICH CAUSES THE BRAKE PAD TO WEAR ON ONE SIDE BEFORE THE OTHER(SIDE UNKNOWN). PLEASE PROVIDE MORE DETAILS. PH *TS
Crash:
Yes
Fire:
No
Injuries:
5
Deaths:
0
#8024019December 9, 2002
SUSPENSION
THERE WAS A GRINDING NOISE COMING FROM THE FRONT OF THE VEHICLE WHEN GOING OVER BUMPS, THE FRONT SWAY BAR BUSHINGS HAD TO REPLACED, HOWEVER PRIOR TO THE THIRD REPLACEMENT, CONSUMER LOST CONTROL OF THE VEHICLE AND ENDED IN A DITCH. PH *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8021993October 31, 2002
STRUCTURE:BODY
THE CONSUMER WISHES TO REPORT DIFFICULTY WITH BLIND SPOTS WHICH AFFECTS HER VIEW OF THE ENTIRE VEHICLE. THE CONSUMER WAS TOLD "THAT THE VEHICLES ARE BEING PULLED DUE TO THESE BLIND SPOTS". SHE HAS HAD SEVERAL CLOSE ENCOUNTERS WITH EITHER HITTING ANOTHER VEHICLE OR BEING STRUCK BY ONE. PLEASE DESCRIBE DETAILS TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#764227July 14, 2002
STEERING: STEERING WHEEL/HANDLE BAR, ELECTRICAL SYSTEM:IGNITION, AIR BAGS, FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ON APPROX. THE 15TH OF MARCH, MY DAUGHTER LOST ALL POWER IN CAR WHILE DRIVING THROUGH LUNCH TRAFFIC IN TOWN AND WAS NEARLY REARENDED BY A PETROLUEM TANKER. WE BROUGHT CAR IN TO DEALERSHIP. THEY RAN A BATTERY TEST AND B/C THAT CAME BACK FINE THEY REFUSED TO DO ANY FURTHER TESTING. SHE WAS HAVING PROBLEMS GETTING THE KEY TO TURN OVER TO START CAR. THEY FIXED THAT PROBLEM AT THE SAME TIME. ON THE 15TH OF MAY, THE CAR CAME OUT OF THE SHOP FOR THE 2ND TIME AFTER IT HAD LOST POWER TWICE ON HER WHILE DRIVING AGAIN.HER. THE DEALERSHIP CONTACTED FORD HEADQUARTERS FOR RECALLS. NONE HAD BEEN POSTED, BUT FORD SAID IF THEY CHECK THE FUEL FILTER AT THE BOTTEM OF THE FUEL TANK WE WOULD PROBABLY FIND THE PROBLEM WITH LOSING ALL POWER(BRAKING, STEERING, ECT.) WAS THAT THE FILTER WAS CLOGGED THEREFORE NO GAS WAS GETTING TO THE MOTOR AND THUS THIS WAS WHY THE CAR WAS LOSING POWER. THEY REPLACED THE FUEL PUMP AND SAID THAT WAS A TEMPORARY FIX FOR APPROX THE NEXT 3000 MILES(FOR IT WAS HAPPENING ABOUT EVERY 3000 MILES). AND THAT WE WOULD HAVE TO BRING THE CAR IN EVERY 3000 MILES TO REMAIN SAFE FROM LOSING POWER WHEN IT BECAME CLOGGED AGAIN. WE DECIDED THAT SINCE FORD KNEW ABOUT THE PROBLEM AND REFUSED TO DO A RECALL TO FIX THE PROBLEM THAT ANYONE IN MY FAMILY WHO DROVE OR RODE IN THE CAR WOULD BE PUTTING THEIR LIFE IN DANGER SO WE TRIED TO TRADE THE CAR. THE DEALERSHIP WANTED US TO PAY A $6,000 DEFICIT SO WE DECIDED TO KEEP THE CAR UNTIL WE COULD COMPLETE THE LEMON LAW PROCESS. THREE WEEKS LATER, MY DAUGHTER STATED SHE HAD GOT REALLY BAD GAS MILEAGE(15 MILES TOOK 1/4 OF A TANK SHE MEASURED IT) THE DAY BEFORE AND SHE WAS AFRAID THAT THE CAR WAS GOING TO LOSE POWER AGAIN. IT WAS A FRIDAY SO THE CAR COULDN'T GO TO THE DEALERSHIP TIL THE FOLLOWING WEEK. THAT NIGHT, THE 6TH OF JUNE.SHE LOST BRAKES AND STEERING WHILE GOING AROUND A CURVE. THE CAR HIT SOMETHING IN THE DITCH AND ROLLED 1.5X'S TO REST UPSIDE DOWN. NO AIRBAGS DEPLOYED.SEATBEAT HELD HER IN CAR.PICTURES OF CAR AND SCENE AVAIL. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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