Mercury Cougar Complaints (1999)

454 consumer complaints on file.

#10205576October 13, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION, SERVICE BRAKES, HYDRAULIC
BRAKES CONTINUE TO GRIND EVEN AFTER REPLACEMENT. TRANSMISSION SURGES AND HESITATES UPON ACCELERATION CAUSING UNEXPECTED INCREASES IN SPEED. TRANSMISSION ALSO SLIPS IN AND OUT OF GEARS RANDOMLY. ALL OF THESE PROBLEMS COULD LEAD TO A SERIOUS ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202089September 6, 2007
FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM:12V/24V/48V BATTERY, ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES
TL*THE CONTACT OWNS A 1999 MERCURY COUGAR. IN 2003, THE ENGINE FAILED WHEN FUEL WAS PRESENT IN THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER AND REPAIRED UNDER WARRANTY. CURRENTLY, FUEL IS NOT ABLE TO ENTER INTO THE ENGINE. THE VEHICLE WILL START AND THEN SHUT OFF. A DIAGNOSTIC TEST HAS NOT BEEN PERFORMED ON THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE HAS ALSO HAD ELECTRICAL FAILURES, WHICH CAUSED THE BATTERY TO FAIL FOUR TIMES IN FOUR YEARS. THE BATTERY CABLE HAS BEEN RETIGHTENED SEVERAL TIMES AND REPLACED ONCE. THE SPEED WAS UNKNOWN. THE CURRENT MILEAGE WAS 99,000 AND FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10197490July 25, 2007
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL*THE CONTACT OWNS A 1999 MERCURY COUGAR. HE STATED THAT THE SUNROOF SHIFTED TO THE SIDE AND HE HEARD A CRACK WHEN HE ATTEMPTED TO OPEN IT, WHICH CAUSED THE BRACKET TO BREAK. THE PROBLEM OCCURRED ON TWO OCCASIONS. APPROXIMATELY ONE YEAR AGO THE TRACK AND BRACKET WERE REPLACED HOWEVER THE SUNROOF WOULD NO LONGER CLOSE. THE FAILURE MILEAGE WAS 83,000 AND THE CURRENT MILEAGE WAS 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195384July 5, 2007
ENGINE AND ENGINE COOLING:ENGINE, VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 1999 MERCURY COUGAR. THE CONTACT STATED THAT THE ENGINE REVS VERY HIGH AND THEN THE VEHICLE BEGINS TO JERK. THE CONTACT HAS TAKEN THE VEHICLE TO THE DEALER ON SEVERAL OCCASIONS, BUT THEY HAVE BEEN UNABLE TO DIAGNOSE THE CAUSE OF FAILURE. THE CONTACT INFORMED THE MANUFACTURER ABOUT THE FAILURE AND MENTIONED THAT THE DEALER CHANGED SEVERAL PARTS. THE MANUFACTURER STATED THAT THERE WERE NO CURRENT RECALLS OR SERVICE BULLETINS FOR THIS FAILURE. THE SERPENTINE BELT, THROTTLE ASSEMBLY, AND VACUUM TUBE WERE REPLACED, BUT THE FAILURE PERSISTS. THE CURRENT AND FAILURE MILEAGES WERE 183,000. THE CONSUMER STATED BELIEVES DEALER CHARGED FOR UNNECESSARY REPAIRS, INACCURATE DIAGNOSTICS, AND FINANCIAL BURDEN FOR CAR RENTALS AND WANTS TO BE REIMBURSED ALL THE OUTPOCKET EXPENSES. UPDATED 09/05/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193915June 21, 2007
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 1999 MERCURY COUGAR. THE MECHANIC NOTICED OIL LEAKING FROM THE OIL PAN GASKET ONTO THE EXHAUST PIPES. THE MECHANIC STATED THAT THE OIL PAN GASKET MATERIAL WAS DEFECTIVE. THE CONTACT CURRENTLY HAS TO CARRY A FIRE EXTINGUISHER. THE MECHANIC STATED DUE TO THE FAILURE A FIRE COULD OCCUR AT ANY TIME. THE MANUFACTURER STATED THAT NO RECALLS WERE ISSUED AND WOULD NOT REPAIR OR REPLACE THE GASKET. THE CURRENT MILEAGE IS 45,000 AND FAILURE MILEAGE WAS 33,000. THE CONSUMER STATED THE GASKET MATERIALS USED WERE NOT DURABLE AND SOFT ENOUGH. THEY MUST HAVE EXPERIENCED CRACKING DUE TO TEMPERATURE FATIGUE. UPDATED 10/11/07. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189652May 3, 2007
FUEL SYSTEM, GASOLINE, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS, ENGINE AND ENGINE COOLING
RECALL OF BRAKE PRESSURE CONTROL. FORD SERVICE CENTER STATES REPAIR WAS DONE ON 12-19-2000, BUT THERE IS NO RECORDS TO CONFIRM. IN ADDITION, THE FUEL SYSTEM RECALL, FORD STATES THAT THERE ISN'T ONE ON MY VEHICLE, HOWEVER, MY VECHICLE DISPLAYS THE SAME SYMPTOMS DESCRIBED UNDER RECALL 04V421000 AND THE CONTINUOUS CHECK ENGINE LIGHT. I HAVE HAD ALL SENSORS REPAIRED THAT CAME UP IN ENGINE DIAGNOSTIC TESTING . ACCORDING TO LAST TEST DONE, READS FUEL IS RUNNING LEAN BUT CAN'T REPAIR BECAUSE NO CODE APPEARS FOR THAT TO SHOW WHERE PROBLEM LIES. I HAVE HAD FUEL SYSTEM FLUSHED TO HELP REMEDY PROBLEM. STILL HAVING ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187494April 10, 2007
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL*- THE CONTACT HAS A 1999 MERCURY COUGAR WITH A FAILURE MILEAGE OF 107,000. WHEN THE CONTACT OPENED THE SUN ROOF SHE HEARD A SNAPPING SOUND. THE CONTACT TOOK THE VEHICLE TO THE DEALER, AND WAS TOLD THAT SHE HAD TO REPLACE THE SUN ROOF ASSEMBLY. SHE FELT THAT THIS WAS A VERY EXPENSIVE REPAIR FOR A PART THAT ONLY NEEDED A PLASTIC PIECE REPLACED. THE CURRENT MILEAGE WAS 137,000 MILES. *AK THE CONSUMER HAS PROVIDED MULTIPLE PAGES OF VARIOUS CUSTOMERS AND THE PROBLEMS OF THEIR MERCURY COUGARS WHICH ARE LOCATED ON WWW.COUGARSUNROOF.COM AND BROKEN SUNROOF POLL. THE CONSUMER HAS ALSO PROVIDED THE INVOICE WITH AN ESTIMATE FOR REPAIR. UPDATE 05/09/07*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186756April 2, 2007
EXTERIOR LIGHTING:HEADLIGHTS
TL*-THE CONTACT OWNS A 1999 MERCURY COUPE. HE HAS NOT RECEIVED ANY NOTIFICATION IN THE MAIL STATING THAT THIS PARTICULAR VEHICLE WAS NOT A PART OF THE RECALL, HE WANTED TO NOTE THAT THERE COULD BE A POTENTIAL FAILURE OF THE EXTERIOR HEADLIGHT LENS. THERE HAD BEEN NO FAILURES TO DATE. THE CURRENT MILEAGE WAS 50,600.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10185203March 15, 2007
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 1999 MERCURY COUGAR. THE FRONT AND DRIVER'S DOOR LATCH STUCK ON THE VEHICLE, CAUSING THE DOORS NOT TO CLOSE PROPERLY. WHILE MAKING A LEFT TURN THE PASSENGER'S DOOR CAME OPEN. THERE WERE NO INJURIES. THE LOCAL MECHANIC STATED THAT THE DOOR LATCH STUCK THE CURRENT VEHICLE AND FAILURE MILEAGE WERE 146000. *AK UPDATED 04/05/07. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10185234March 15, 2007
ENGINE AND ENGINE COOLING:ENGINE
MY 1999 COUGAR WAS TAKEN IN FOR A TUNE UP RECENTLY. THE SPARK PLUGS WERE REPLACED WITH NEW ONES. APPROXIMATELY 3 WEEKS LATER ONE OF THEM BLEW BECAUSE FORD MADE A DEFECTIVE SPARK PLUG THREAD. NOW I CANNOT GET IT FIXED BECAUSE A FORD SPECIALIST MUST GO THROUGH THE ENGINE TO REPAIR AND IT WILL COST $1300.00. I THOUGHT GETTING A TUNE UP WAS A GOOD THING! *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10184695March 10, 2007
SERVICE BRAKES, HYDRAULIC
THIS IS THE SECOND TIME I FILED A COMPLAINT, I HAVE HEARD NOTHING BACK ! I STARTED HAVING PROBLEMS WITH THE BRAKING SYSTEM ITS BUMPING THE GAS PEDAL UP AND DOWN WHEN TRYING TO STOP WHICH IN TURN CAUSED ME TO BE IN A CAR CRASH IN DECEMBER 2006 IN CLINTON COUNTY, OHIO. THERE IS A RECALL AND IT NEEDS TO BE FIXED ASAP~! I ALSO FEEL THAT SOMEONE SHOULD CONTACT MY HOME PHONE LISTED ON CONTACT FORM AND LET ME KNOW WHAT'S GOING ON WITH THIS MESS~! YOU CAN DRIVE THE DUMB CAR AND SEE WHAT I AM TALKING ABOUT FOR ALL I CARE, JUST PLEASE CONTACT ME EITHER BY PHONE OR BY EMAIL AT LEAST . THANK YOU VERY MUCH FOR YOUR TIME. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10182560February 14, 2007
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
WHILE DRIVING THE VEHICLE @ 30 MPH THE CAR SUDDENLY STALLED OUT AND I ALMOST CAUSE A VERY SERIOUS ACCIDENT BECAUSE THE CAR WOULD NOT STEER NOR BRAKE. FORD HAS A RECALL ON THE 1999 MERCURY COUGAR REPLACEMENT PROGRAM 04N02 BUT FORD SAYS MY CAR IS NOT INCLUDED IN THIS PROGRAM. PLEASE HELP. *NM
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10181377February 1, 2007
SERVICE BRAKES, HYDRAULIC
I BOUGHT A 199 FORD MERCURY COUGAR AND WAS IN AN ACCIDENT ON DEC. 8TH, 2006 WHEN I TRIED TO APPLY BRAKES THEY STARTED MOVING ON THEIR OWN AND THE MOVEMENT WAS BRAKING UP AND DOWN I WAS UNABLE TO STOP AND WRECKED AND I BOUGHT THIS VEHICLE FROM A CAR LOT. THIS CAR CONSTANTLY WHEN COLD DOES THIS AND IT ALSO SQUEAKS LIKE THERE IS TOO MUCH PRESSURE ON THE WHOLE CAR, THE BRAKES ARE STILL HAVING THAT SHUTTERING PROBLEM. CAN THIS BE FIXED?-I BOUGHT THE VEHICLE AT THE END OF LAST YEAR... IT HAS SINCE DONE THE SAME THINGS WITH THE BRAKING AGAIN AND IT SCARES ME BUT IT ONLY DOES IT WHEN IT IS COLD OUT ... *NM UPDATED
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10180942January 28, 2007
EXTERIOR LIGHTING:HEADLIGHTS, ELECTRICAL SYSTEM
I ALSO OWN A 99 COUGAR AND HAVE HAD NOTHING BUT ISSUES, BUT I LOVE THE WAY THE CAR DRIVES WHEN IT WORKS CORRECTLY. I HAVE ALSO REPLACED THE ALTERNATOR AND IT'S ALSO ON ITS 5TH WINDOW MOTOR, WHICH STILL DOES NOT WORK CORRECTLY. I HAVE REPLACED ALMOST EVERY SENSOR POSSIBLE, TOO. OF COURSE WHEN I HAVE QUESTIONED MERCURY ON THESE ISSUES, THEY CLAIM THAT IT'S NOT A COMMON PROBLEM WITH THE COUGARS. I HAVE HEARD FROM OTHERS ON THE TIRE ISSUES, BUT LUCKILY MINE HAS NOT HAD ANY ISSUES WITH TIRES. THE NEWEST ISSUE WITH MINE IS THE HEADLAMPS. I WAS IN SOME HEAVY RAIN WATER IN THE BEGINNING OF OCT. 2006 AND THEY LEAKED AND HAD PUDDLES INSIDE OF THEM. I TOOK IT TO BE SERVICED BY MERCURY AND I HAVE NOT HAD MY CAR BACK FOR 3.5 MONTHS! IN TALKING WITH FORD I HAVE FOUND OUT THAT THEY HAVE NOT MADE ANY HEADLAMPS FOR THE 99 COUGAR SINCE JAN. 2006 AND THEY ARE ON A NATION WIDE BACKORDER. TO MAKE A LONG STORY SHORT, I AM HOPING THAT FORD WILL MAKE THINGS RIGHT FOR NOT STOCKING HEADLAMPS AND PUTTING ME WITHOUT A CAR FOR THE PAST 3.5 MONTHS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10179246January 20, 2007
VISIBILITY:SUN/MOON ROOF ASSEMBLY
SUNROOF BROKE LOOSE. IS STUCK NOW BUT COULD POTENTIALLY RELEASE FROM VEHICLE WHILE DRIVING. THIS IS A MAJOR ISSUE AFFECTING MANY MANY VEHICLES. REFER TO WWW.COUGARSUNROOF.COM. LIST OF OVER 1000 COMPLAINTS THERE. IT IS ONLY A MATTER OF TIME BEFORE THIS GETS SOMEONE KILLED. I HAVE A BACHELOR'S DEGREE IN FIRE PROTECTION AND SAFETY ENGINEERING TECHNOLOGY FROM OKLAHOMA STATE UNIVERSITY'S WORLD RENOWNED PROGRAM AND THIS IS A SERIOUS ISSUE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170664October 12, 2006
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH, POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
DT*: THE CONTACT STATED THE EXTERIOR BRAKE LIGHTS DID NOT ILLUMINATE AT ALL, CAUSING THE VEHICLE TO NEARLY GET REAR-ENDED WHILE BRAKING FROM TRAVELING 70 MPH. THE VEHICLE WAS TAKEN TO A PRIVATE REPAIR SHOP, WHO DETERMINED THAT THE WIRING HARNESS NEEDED REPLACEMENT DUE TO A SHORT CIRCUIT. THERE WAS A NHTSA RECALL #01V032000 PERTAINING TO THE BRAKE LIGHT SWITCH. THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN. SECONDLY, THE ENGINE HESITATED WHILE WARMING UP, ACCOMPANIED BY A ROUGH IDLE. THE VEHICLE WAS NOT SEEN BY A MECHANIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10167108August 30, 2006
SEATS
DT*: THE CONTACT STATED THE FRONT PASSENGER SEAT WOULD NOT LOCK INTO PLACE AND MOVED AROUND WHILE THE VEHICLE WAS DRIVEN. THE VEHICLE HAS NOT BEEN TO A SERVICE DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10165531August 15, 2006
ENGINE AND ENGINE COOLING
DT*: THE CONTACT STATED WHILE DRIVING 35 MPH ON DRY CITY STREETS, THE CHECK ENGINE LIGHT ILLUMINATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER HOWEVER NO PROBLEM WAS FOUND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10164588August 5, 2006
ENGINE AND ENGINE COOLING:ENGINE, SEATS:FRONT ASSEMBLY:RECLINER
1999 MERCURY COUGAR SEAT BACK FAILURE DURING REAR-END COLLISION. COUGAR STALLED ON BUSY FREEWAY ENDING IN REAR TOTALED CAR COLLISION. THE DRIVER'S SEAT WENT COMPLETELY DOWN AND UPON SEATS IN THE BACKSEAT. THIS WAS TWO DEFECTS. INJURIES WERE NECK AND BACK PAINS, THREE BUMPS TO THE HEAD RESULTING IN TWO BLACK EYES. MY ADVICE TO ALL 1999 COUGAR OWNERS-GET RID OF THE CAR, BY WAY OF JUNKYARD-THIS IS AN EXTREMELY DANGEROUS VEHICLE AND ONE WILL NOT KNOW UNTIL AN ACCIDENT HAPPENS. *NM
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10163849July 28, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
FIRST TRANSMISSION FAILED ON THE HIGHWAY AT 32,000 MILES AND WAS REPLACED UNDER WARRANTY SECOND TRANSMISSION FAILED AT 82,000. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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