Mercury Cougar Complaints (1999)

454 consumer complaints on file.

#854698January 4, 2000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
VEHICLE BEEN EXPERIENCING ONGOING PROBLEM WITH UNNECESSARY NOISE. WHENEVER BRAKES WERE APPLIED IN A SUDDEN STOP, IT RESULTED IN EXTENDED STOPPING DISTANCE. VEHICLE BEEN IN/OUT OF DEALER SHOP ON SEVEN OCCASIONS. THIS ALMOST CAUSED SEVERAL VEHICLE COLLISIONS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#716708January 1, 2000
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
VEHICLE LESS THAN 6 MONTHS OLD, PROBLEMS WITH BOTH WINDOWS/DOORS. AIR LEAKS FROM BOTH WINDOWS, DOESN'T SEAL PROPERLY, SOUNDS LIKE THE WINDOW IS DOWN SLIGHTLY. DRIVER WINDOW MAKING SQUEAKING NOISE GOING UP AND DOWN AND A CLICKING NOISE IN BOTH DOORS WHEN HITTING SLIGHT BUMPS, BRAKES SQUEALING, DEFECT IN PAINT, AIR VENT SYSTEM, WHEN YOU PUT THE DIAL TO ONLY THE FLOOR AIR STILL COMES OUT OF THE UPPER VENTS. I HAVE HAD THE CAR BACK TO THE DEALERSHIP 5 TIMES. EACH TIME THEY TRIED TO REPAIR THE WINDOWS THEY HAVE CREATED ANOTHER PROBLEM SOMEWHERE ELSE IN THE CAR. THE WINDOWS ARE STILL NOT REPAIRED PROPERLY. THEY REPLACED THE DRIVERSIDE WINDOW, INSIDE DRIVER DOOR PANEL TAKEN OFF AT LEAST 12 OR MORE TIMES, PASSENGER SIDE AT LEAST 4. DASHBOARD TAKEN OUT AT LEAST 4 TIMES AND THEY ARE NOW ORDERING A NEW DASH. THE NOISE IN THE DASH AND NOW THE FAN WAS NOT THERE WHEN I TOOK THE CAR IN FOR SERVICE THE FIRST TIME. I BELIVE THE CAR HAD SOME FACTORY DEFECTS WHICH WERE NOT REPAIRABLE THROUGH THE DEALERSHIP, THIS HAS CAUSED ADDITIONAL PROBMES WITH MY CAR. AT THIS TIME I FEEL I AM BEING FORCED TO PAY FOR A NEW CAR WHICH HAS BEEN TAKEN APART SEVERAL TIMES AND PUT BACK TOGETHER. I FEEL I AM PAYING A NEW CAR PRICE FOR WHAT IS NOW A USED VECHICLE. I AM GOING TO FORD TO REQUEST A BUY BACK OF THE CAR, HAD IT NOT BEEN FOR THE DEFECTS IN THE WINDOWS/DOORS IN THE FIRST PLACE, THAT ARE OBVIOUSLY NOT REPAIRABLE MY CAR WOULD NOT HAVE BEEN PICKED APART. SINCE THE DASH HAS BEEN TAKEN OUT SEVERAL TIMES WHEN YOU GO OVER A BUMP YOU CAN SEE THE DASH SHAKE AS WELL AS RATTLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#854563December 30, 1999
VEHICLE SPEED CONTROL
WHILE DRIVING ON THE HIGHWAY VEHICLE WILL RACE TO VERY HIGH RPMS, AND THEN COMPLETELY SHUTDOWN WITHOUT WARNING. PLEASE GIVE ANY FURTHER DETAILS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#852082December 29, 1999
EQUIPMENT:APPLIANCE:AIR CONDITIONER, ELECTRICAL SYSTEM:IGNITION:SWITCH, SEATS, SUSPENSION:FRONT, LATCHES/LOCKS/LINKAGES:TRUNK LID:LOCK
THE AIR CONDITIONER WAS TURNED ON. IT FAILED TO COOL INSIDE OF VEHICLE, NOT WORKING PROPERLY. THE TRUNK FAILS TO LOCK WHEN CLOSED. THE LOCKING MECHANISM IS NOT HOLDING THE LATCH . WOULD NEED TO JIGGLE THE IGNITION KEY IN THE SWITCH BEFORE IT STARTS. THE PASSENGER SIDE SEAT SLIDES BACK & FORTH WITHOUT LOCKING INTO PLACE. WHILE BACKING UP VEHICLE, IT WOULD MAKE LOUD NOISES FROM THE FRONT END NEAR WHEELS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#550065December 22, 1999
ELECTRICAL SYSTEM:IGNITION:SWITCH
IGNITION SWITCH FAILED CAUSING VEHICLE TO SHUT OFF AND SMOKE TO COME FROM THE STEERING COLUMN. MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#854110December 17, 1999
AIR BAGS:FRONTAL
VEHICLE WAS INVOLVED IN A FRONTAL COLLISION AT 44MPH AND THE AIRBAGS DID NOT DEPLOY, RESULTING IN INJURIES. DEALER HAS BEEN NOTIFIED. *AK
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#716143December 16, 1999
STRUCTURE:BODY:TRUNK LID
REMOTE TRUNK LID RELEASE DOES NOT RELEASE TRUNK LID; MUST STILL USE KEY TO OPEN. DEALER REPLACED SPRING BUT LID STILL DOES NOT RELEASE WITHOUT KEY. SUSPECT DESIGN FLAW FROM MANUFACTURER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#716144December 16, 1999
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
DRIVER AND PASSENGER POWER WINDOWS DO NOT SEAL WHEN DOORS ARE CLOSED; MUST OFTEN POWER WINDOWS DOWN AND BACK UP TO PROPERLY CLOSE. DEALER "CORRECTED" RATTLING DRIVER WINDOW ON ITS TRACK, BUT BOTH WINDOWS STILL FAIL TO CLOSE OR SEAL PROPERLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#715309November 27, 1999
FUEL SYSTEM, GASOLINE:DELIVERY
CAR DIED @ 50MPH. CONTROL OF CAR LOST IMMEDIATELY. COULD BARELY GET CAR OFF ROAD! SERIOUS SAFETY ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#715327November 27, 1999
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
BRAND NEW VEHICLE THAT IS 5 MONTHS OLD AND HAS LESS THAN 8,000 MILES WITH FULL GAS TANK AND NO WARNING WHAT SO EVER SUDDENLY THE CAR SHOOK, AND SPUTTERED THE CHECK ENGINE LIGHT CAME ON AND THE VEHICLE DIED AND HAD TO BE TOWED. THE VEHICLE WAS THEN AT THE DEALER FOR 5 DAYS AND THEY DETERMINED IT WAS THE FUEL PUMP AND REPLACED IT. FOUR DAYS AFTER GETTING THE VEHICLE BACK WHILE ALONE IN THE CAR ON THE WAY HOME FROM WORK LATE IN THE EVENING, THE CAR AGAIN SUDDENLY STARTED TO SPUTTER, AND SHAKE, THE CHECK ENGINE LIGHT CAME ON AND THEN THE CAR DIED AGAIN. WILL NOW HAVE TO BE TOWED INTO THE DEALER AGAIN. IT IS UNACCEPTABLE AND FRIGHTENING THAT WE HAVE A BRAND NEW VEHICLE WHICH WE ARE NOW WITHOUT FOR THE REMAINDER OF THE THANKSGIVING WEEKEND TO GO ANYWHERE AS THE DEALER IS CLOSED AND HAVE TO WORRY WHETHER OR NOT WILL SUDDENLY GET STRANDED LATE AT NIGHT BECAUSE THE VEHICLE FAILS WITHOUT WARNING. THIS IS NOT AN ACCEPTABLE SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#853095November 18, 1999
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
WHEN VEHICLE IS AT A FOUR-WAY STOP SIGN, CAR TO THE RIGHT OF CONSUMER'S STOP SIGN, VEHICLE AT THIS POSITION CAUSES IT TO BE HIDDEN FROM CONSUMER'S RIGHT OF REARVIEW MIRROR. DEALER NOTIFIED AND INFORMED CONSUMER THAT NOTHING CAN BE DONE. ASKING NHTSA TO LOOK INTO THIS MATTER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#714941November 18, 1999
VEHICLE SPEED CONTROL
THROTTLE WILL NOT CLOSE WHEN SHIFTING GEARS BELOW 3500 RPM'S. CAR WILL ACTUALLY ACCELERATE WHEN LETTING OFF THE THROTTLE UNDER 3500 RPM'S. WHEN DOWN SHIFTING CAR WILL ACCELERATE ALSO IF SHIFTING UNDER 3500 RPM'S. VERY DANGEROUS IN TRAFFIC AS DRIVER MUST CONSTANTLY RIDE THE BRAKE TO SLOW AUTO. CAR IS A STICK SHIFT AND MERCURY HAS STATED THAT THE PROBLEM IS A MINIMAL REPORTED PROBLEM BUT THEY ARE AWARE OF IT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#714672November 11, 1999
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
I HAVE THE MANUAL TRANSMISSION, AND WHEN DRIVING BELOW 35 MPH WITH THE DEFROSTER OR AIR CONDITIONER TURNED ON A CONSTANT, SURGING IS FELT ABOUT EVERY MINUTE. AT EVEN SLOWER SPEEDS IT BECOMES MORE OF A CONCERN AS THE CAR WILL SURGE UNEXPECTEDLY WHEN DRIVING IN PARKING LOTS OR NEGOTIATING CORNERS. IF THE DEFROSTER OR AIR CONDITIONER IS NOT TURNED ON THEN THE CAR OPERATES NORMAL WITHOUT ANY SURGING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#714170November 1, 1999
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
I HAVE HAD THE CAR IN 3 SEPERATE TIMES FOR THE FRONT BRAKES. THEY CONTINUE TO GRIND AND THE CAR PULLS TO THE RIGHT OR LEFT. I HAVE NOTICED A DECREASE IN BRAKE PERFORMANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#714063October 29, 1999
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
THE FUEL PUMP HAS FAILED TWICE ALREADY WITHIN 6 MONTHS, AND TODAY IS ANOTHER POSSIBLE FAILURE. TWICE WHILE PARKED AND ONCE WHILE DRIVING THE VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#847755October 20, 1999
STEERING: STEERING WHEEL/HANDLE BAR
WHEN TURNING A CORNER ON WET PAVEMENT, THE STEERING WHEEL / COLUMN LOCKS UP FOR A BRIEF MOMENT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#850166October 7, 1999
AIR BAGS
AIR BAG INDICATION LIGHT WOULD FLASH INTERMITTENTLY. DEALER HAS BEEN CONTACTED. PLEASE PROVIDE FURTHER INFORMATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#850215October 7, 1999
TIRES
WHILE DRIVING AND EXITING OFF HIGHWAY CONSUMER NOTICED A WHEEL HAD CRACKED WHICH CAUSED TIRE BLOWOUT. THIS PROBLEM HAS OCCURRED TWO TIMES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#712968October 7, 1999
ELECTRICAL SYSTEM, SEATS, VEHICLE SPEED CONTROL
CAR'S WARNING LIGHT STAYED ON CONSTANTLY, TOOK IN FIRST TIME WAS TOLD ELECTRICLE WIRING, HAD TAKEN IN 4 MORE TIMES THEN BREAK LIGHTS FAILED THEY EXPLAINED IT WAS MECHANICLE MALFUNCTION, PASSENGER SEAT CABLE BROKE BEEN WAITING SINCE 8/26/99 FOR REPLACEMENT, CRUISE CONTROL STOPPED WORKING, WARNING FOR COOLANT KEEP ELUMINATING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#849761October 4, 1999
AIR BAGS
THE AIRBAG INDICATOR LIGHT COMES ON, INDICATING A PROBLEM WITH THE AIRBAG SYSTEM. BUT THEN LIGHT WENT OFF. HOWEVER, THERE CONTINUES TO BE A PROBLEM WITH THE AIRBAG SYSTEM. PLEASE PROVIDE FURTHER INFORMATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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