Mercury Cougar Complaints (2000)

211 consumer complaints on file.

#10354248September 1, 2010
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
2000 MERCURY COUGAR, VEHICLE HOOD LATCH FAILED CAUSING THE HOOD TO OPEN AND STRIKE THE FRONT WINDSHIELD AND THE ROOF. *BF (OHIO TRAFFIC CRASH REPORT # 10-0395-91)*JB UPDATED 09/13/10*BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10347259August 4, 2010
ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES
TL* THE CONTACT OWNS A 2000 MERCURY COUGAR. THE CONTACT STATED WHEN STARTING THE VEHICLE, THE VEHICLE WOULD LACK POWER. THE BATTERY AND ALTERNATOR WERE REPLACED BUT TO NO AVAIL. THE CONTACT LOCATED A RECALL FOR THE FAILURE (NHTSA CAMPAIGN ID NUMBER: 01V031000- ELECTRICAL SYSTEM: BATTERY: CABLES) BUT WAS TOLD BY THE MANUFACTURER THAT HIS VEHICLE WAS NOT INCLUDED IN THE RECALL. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 62,000. UPDATED 11/03/10. *LJ UPDATED 2/17/2011 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10340066June 22, 2010
TIRES
2000 MERCURY COUGAR, EXPERIENCED EQUIPMENT FAILURE WITH HER LEFT TIRE THAT ALSO DAMAGED TO THE VEHICLE. *BF (OHIO TRAFFIC CRASH REPORT # 10-0338-90)*JB UPDATED 08/05/10 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10336479June 15, 2010
ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE, EQUIPMENT
MY CAR STALLED WHILE IN THE MIDDLE OF A BUSY INTERSECTION WHILE IN MOTION. LATER FIND OUT THAT I NEED A NEW FUEL PUMP. WAS NOT AWARE IT WAS UNDER RECALL. PAID TO HAVE IT FIXED IN JULY OF 2009. REPAIR SHOP FAILED TO PUT MY VIN, MILEAGE, AND CORRECT YEAR OF VEHICLE ON INVOICE RESULTING IN NOT BEING ABLE TO GET MY MONEY BACK FROM FORD. RECALL WAS GOOD THROUGH JANUARY 31, 2010. MY CAR ONCE AGAIN STALLED WHILE AT A STOP LIGHT SPARKS AND SMALL FLAMES WHEN ATTEMPTING TO START AFTER STALLING. ELECTRICAL PROBLEM, AND FORD IS DOING NOTHING ABOUT IT. I REPLACED THE BATTERY AND STILL NO CRANK OR CLICKING. ALSO LISTED AS A RECALL. SPEND $651.02 TO HAVE FUEL PUMP FIXED AND NOW CAN'T GET MY MONEY BACK BECAUSE REPAIR SHOP DID NOT FILL OUT INVOICE CORRECTLY. NOW WILL HAVE TO POSSIBLY PAY OVER A $1,000.00 TO FIX THE ELECTRICAL ISSUE... WHEN THE FUEL PUMP WAS FIXED, THE SHOP FAILED TO SECURE THE GAS TANK CORRECTLY CAUSING FUEL TO POUR OUT WHILE DRIVING AT A RATE OF A GALLON PER MINUTE. FORD IS NOW DOING EVERYTHING THEY CAN TO AVOID PAYING ME BACK FOR THE RECALL SERVICES AFTER I WAS INFORMED BY A FORD CUSTOMER SERVICE REP THAT I WOULD BE PAID BACK. I HAVE BEEN BACK AND FORTH FOR WEEKS NOW TO THE DEALERSHIP AND I HAVE BEEN TOLD OVER AND OVER AGAIN WITH A NEW EXCUSE EVERYTIME AS TO WHY THEY CAN NOT REPAY ME... *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10307162February 7, 2010
UNKNOWN OR OTHER
MERCURY COUGAR SUNROOF COMES OFF TRACK AND REPAIR COST 1200 DOLLARS WHAT A RIP OFF *TW
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10299064January 11, 2010
ELECTRICAL SYSTEM
FLASHING BATTERY LIGHT. LIGHTS WOULD DIM DURING ACCELERATIONS OR REVVING OF ENGINE. ALTERNATOR FAILS CAUSING VEHICLE TO STALL IN THE MIDDLE OF THE ROAD. SAFETY ISSUE, I HAVE TAKEN THE CAR TO REPAIR SHOP, MECHANIC STATES HE HAS RESEARCHED THIS AND SAYS THIS SEEMS TO BE AN ON GOING PROBLEM WITH THIS MODEL OF CAR. BATTERY LIGHT STILL STAYS ON AND LIGHTS DIM ON ACCELERATION AFTER REPLACED ALTERNATOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10292535November 17, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION, ELECTRICAL SYSTEM
2000 MERCURY COUGAR V 6 AUTO -55000 MI - STEADY STATE CRUISING AFTER 10 MI 'WARM UP' - A FREQUENT , PROBLEM - LIKE OK FOR 3 OR 4 MILE , THEN 2 OR 3 TIMES WILL JERK OR SHUDDER , THEN OK FOR 3 OR 4 MI - HARD JERK , ENGINE TACH JUMPS FROM 2800 > 4000 RPM , BACK TO 2800. SEEMS MOSTLY AT STEADY 70 MPH OR SO , DOES DO IT SOMETIMES AT 40. SEEMS HARDLY EVER ON SHORT DRIVE , LIKE 8 MI TO WORK IN MORNING. TRANS CAN'T FIND CORRECT GEAR ? COMPUTER ? DEALER , AFTERMARKET SHOP COULDN'T FIND ANYTHING. NEW FUEL FILTER , TRANS OIL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10291235November 6, 2009
ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES
TL* THE CONTACT OWNS A 2000 MERCURY COUGAR. WHILE ATTEMPTING TO PROCEED FROM A STOP SIGN, THE VEHICLE STALLED. UPON FURTHER INSPECTION HE NOTICED THAT THE BATTERY CABLES WERE MELTED. THE VEHICLE WAS TOWED TO A LOCAL REPAIR FACILITY. A MECHANIC CONCLUDED THAT THE CABLE MADE CONTACT WITH THE POWER STEERING LINE WHICH CAUSED THE INSULATION TO WEAR, AND THUS AN AN ELECTRICAL SHORT. THE DEALER WAS CONTACTED IN REFERENCE TO RECALL # 01V031000 (ELECTRICAL SYSTEM:BATTERY:CABLES). SINCE HIS VEHICLE IDENTIFICATION NUMBER WAS EXCLUDED FROM THE RECALL, HE WAS INELIGIBLE FOR A FREE REMEDY. NO REPAIRS WERE MADE. THE MANUFACTURER WAS NOTIFIED, AND HE WAS IN THE PROCESS OF SENDING THEM CORRESPONDENCE. THE FAILURE AND CURRENT MILEAGES WERE 110,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10283656September 11, 2009
ELECTRICAL SYSTEM
THE LIGHTS ON THE INTERIOR AND EXTERIOR OF MY CAR HAVE BEEN FLICKERING SINCE I PURCHASED THE CAR FROM AN INDIVIDUAL A FEW YEARS AGO. LAST WEEK I SMELLED BURNING WIRES WHILE DRIVING AND ME AND MY HUSBAND PULLED OFF THE ROAD AND HE INVESTIGATED THE PROBLEM AS TO WHERE THE SMELL WAS COMING FROM. HE NOTICED THE BATTERY CABLES WERE HOT AND MELTED INSULATION ON THEM AT THE BATTERY POSTS. NOW INSTEAD OF A FLICKERING ALTERNATOR LIGHT,HEADLIGHTS,AND DASH LIGHTS, I HAVE AN ALTERNATOR LIGHT THAT STAYS ON AND EVERYTHING ELSE IS STILL FLICKERING. WE TOOK THE CAR TO A MECHANIC BECAUSE THE CAR QUIT RUNNING,APPARENTLY BECAUSE THE BATTERY WENT DEAD. THEY REPLACED THE BATTERY AND THE ALTERNATOR WHICH COST ME 320.00. I STILL HAVE FLICKERING LIGHTS AND THE ALTERNATOR LIGHT IS STILL ON. I TOOK IT TO HAVE THE ALTERNATOR CHECKED EVEN THOUGH IT WAS BRAND NEW,JUST TO BE SURE AND WAS TOLD THAT THERE WAS A WIRING PROBLEM,THAT THE CHARGE FROM THE ALTERNATOR WAS NOT GETTING BACK TO THE BATTERY. ALL FUSES WERE CHECKED AND TO MY UNDERSTANDING MY CAR IS NOT INVOLVED IN ANY RECALLS ACCORDING TO THE VIN I FURNISHED FORD. I WANT THIS FIXED ,AND I SEE ON ALL THE RESEARCH I HAVE DONE CHECKING THE WEB FOR SIMILAR PROBLEMS,THAT I AM NOT THE ONLY MERCURY COUGAR OWNER OF THIS YEAR MODEL THAT CAN'T SEEM TO GET ANY HELP WITH AN APPARENT SAFETY ISSUE. ALSO I HAVE A SUNROOF THAT HAS TO BE TAPED DOWN TO KEEP IT FROM BLOWING OUT OF THE CAR AND LEAKS WHEN IT RAINS IF IT DOESN'T HAVE TAPE ON THE SEAMS. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10248967November 17, 2008
ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE
TL*THE CONTACT OWNS A 2000 MERCURY COUGAR. THE CONTACT STATED THAT THE BATTERY CABLES LEADING FROM THE BATTERY TO THE ALTERNATOR CAUSED SHORTAGES. ALL OF THE ELECTRICAL COMPONENTS FLICKERED INSIDE AND OUTSIDE THE VEHICLE. HE TOOK THE VEHICLE TO A CERTIFIED MECHANIC, WHO CONFIRMED THAT THERE WAS A SHORT SOMEWHERE IN THE VEHICLE. IN ADDITION, HE NOTICED A FAILURE WITHIN THE FUEL INJECTION SYSTEM. THE RPM'S WOULD REV TO A HIGH DEGREE AND THEN DECREASE VERY QUICKLY, WHICH OCCASIONALLY CAUSED THE VEHICLE TO STALL. THE RPM'S FLUCTUATED WHEN SHUTTING OFF THE VEHICLE OR REVVING. THE VEHICLE HAS NOT BEEN TAKEN TO THE DEALER. THE MANUFACTURER STATED THAT THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN ID NUMBERS 01V031000 (ELECTRICAL SYSTEM:BATTERY:CABLES) AND 04V421000 (FUEL SYSTEM, GASOLINE). THE CURRENT MILEAGE WAS APPROXIMATELY 106,000 AND FAILURE MILEAGE WAS APPROXIMATELY 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246325October 22, 2008
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2000 MERCURY COUGAR. WHILE DRIVING APPROXIMATELY 45 MPH ON NORMAL ROAD CONDITIONS, THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THERE WAS A MODERATE LOSS OF POWER IN THE VEHICLE AND A BURNING ODOR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP AND THEY STATED THAT THE FAILURE WAS RELATED TO THE ALTERNATOR BATTERY CABLE. THE VEHICLE WAS REPAIRED. RECENTLY,THE CONTACT OBSERVED AN EXCESSIVELY HIGH TEMPERATURE READING FROM THE VOLTAGE OF THE ALTERNATOR. ON THREE SEPARATE OCCASIONS, THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR THE IDENTICAL FAILURES. THERE WERE NO RESOLUTIONS. THE CONTACT EXPERIENCED FAILURES IDENTICAL TO THE ONES MENTIONED IN NHTSA CAMPAIGN ID NUMBER 01V031000 (ELECTRICAL SYSTEM:BATTERY:CABLES). THE FAILURE MILEAGE WAS 62,000 AND CURRENT MILEAGE WAS 68,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10240518September 1, 2008
VISIBILITY:SUN/MOON ROOF ASSEMBLY
1. DUE TO THE DEFECTIVE DESIGN OF THE SUNROOF 2. OVER 1000 OWNERS EXPERIENCED SUNROOF THAT CAN NOT OPEN/CLOSE. SOME PEOPLE EVEN REPORT THAT THE SUNROOF WILL POP-OFF AND FLY AWAY WHILE DRIVING! SEE HTTP://COUGARSUNROOF.COM. *TR 3. I NEED TO REPLACE THE WHOLE SUNROOF ASSEMBLY AND MOTORS THAT MOVES THE SUNROOF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10240347August 30, 2008
VISIBILITY:SUN/MOON ROOF ASSEMBLY
SUNROOF CLOSING MECHANISM IS DEFECTIVE DOES NOT CLOSE COMPLETELY...THE FAILURE LEAVES PASSENGER SIDE ON SUNROOF FLOPPING..I 'M VERY CONCERNED THAT SUNROOF COULD FLY OUT AND CRASH THROUGH ANOTHER VEHICLE WINDSHIELD..I DO HIGHWAY COMMUTE EVERYDAY AND ITS VERY UNSAFE FOR ME I ALMOST CRASHED ON WET HIGHWAY WHEN I COULD NOT CLOSE SUNROOF IN SUDDEN DOWNPOUR WHEN I WAS DRIVING. ON COUGARSUNROOF.COM THERE ARE 1365 COUGAR OWNERS WHO HAVE THE SAME SUNROOF PROBLEMS AND IT WAS CORRECTED ON 2001 COUGAR MODELS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10239942August 27, 2008
FUEL SYSTEM, GASOLINE
TL*THE CONTACT OWNS A 2000 MERCURY COUGAR. THE CONTACT STATED THAT HIS EXTENDED WARRANTY WAS CANCELLED ON HIS FUEL PUMP BECAUSE THE VEHICLE WAS RECONSTRUCTED. WHEN HE PLACED A FULL TANK OF GASOLINE IN THE VEHICLE, THE FUEL GAUGE DIAL WOULD NOT GO PAST THE HALFWAY MARK. THE DEALER STATED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THEY FURTHER STATED THAT THE TITLE WAS RECONSTRUCTED BECAUSE THE VEHICLE WAS PREVIOUSLY DESTROYED. DUE TO THIS, THEY WOULD NOT PERFORM ANY REPAIRS ON THE VEHICLE. THE FAILURE MILEAGE WAS 133,650.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238800August 18, 2008
ENGINE AND ENGINE COOLING
THE VEHICLE, 2000 MERCURY COUGAR, BEGINS JERKING AS IT IS BEING DRIVEN AT ANY SPEED, AND RESULTS IN COMPLETE SHUT DOWN OF ENGINE. SOMETIMES THE ENGINE WILL RESTART AFTER WAITING SEVERAL MINUTES, AND WILL NOT RESTART AT TIMES; REQUIRING TOWING. I TOOK THE VEHICLE TO THE LOCAL DEALER, AND AN EMPLOYEE STATED THAT IT WAS KNOWN BY THE MANUFACTURER TO BE A DESIGN FLAW IN THAT YEAR VEHICLE. ANOTHER EMPLOYEE TOOK HIM TO THE SIDE AND SCOULDED HIM FOR THE DISCLOSURE. THEY WOULD NOT DISCUSS IT FURTHER, EVEN THOUGH I CONTINUED TO QUESTION WHAT THEY WERE DOING TO CORRECT THIS KNOWN DEFECT IN WORKMANSHIP. TO THIS DAY THE VEHICLE CONTINUED TO REPEAT THE SAME FAILURE. I HAD THE FUEL FILTER REPLACED TWICE. FINALLY A MECHANIC REPLACED THE CAM SHAFT SENSOR (HE STATED THAT HE HAD SEEN THIS PROBLEM WITH THE CAR MANY TIMES) AND KNEW THAT WAS THE PROBLEM. EVEN THOUGH THE SENSOR WAS REPLACED, THE CAR WORKED WITHOUT SHUT DOWN FOR APPROXIMATELY 4 MONTHS, BUT BEGAN THE SAME SEQUENCE OF SHUT DOWNS ALL OVER AGAIN. THE DESIGN FLAW SHOULD BE RECALLED OR CONSUMERS SHOULD BE REIMBURSED FOR PURCHASE OF A KNOWN DEFECTIVE VEHICLE BY IT'S MANUFACTURER AND DESIGNER. IT IS A SHAME TO GET "STUCK" WITH A LEMON. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236444July 30, 2008
FUEL SYSTEM, GASOLINE
TL*THE CONTACT OWNS A 2000 MERCURY COUGAR. WHILE DRIVING 75 MPH, THE VEHICLE LOST POWER. THE CONTACT WAS ABLE TO PULL OVER AND WAITED A FEW MINUTES. SHE WAS ABLE TO RESTART THE VEHICLE WITHOUT ANY TROUBLE. THE FAILURE OCCURRED ONCE MORE AFTER THE FIRST FAILURE. THE DEALER STATED THAT THE FUEL WAS BEING BLOCKED FROM ENTERING THE ENGINE. UPON FURTHER INVESTIGATION, THE DEALER STATED THAT NHTSA CAMPAIGN ID NUMBER 04V421000 (FUEL SYSTEM, GASOLINE) APPLIED TO HER PARTICULAR YEAR, MAKE, AND MODEL VEHICLE, WHICH THEY BELIEVED TO BE THE CAUSE OF THE FAILURE. THE FAILURE MILEAGE WAS 186,000 AND CURRENT MILEAGE WAS 187,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220688March 10, 2008
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
ENGINE LIGHT CAME ON, THEM BATTERY LIGHT. A NEW BATTERY WAS INSTALLED BUT AFTER A FEW DAYS THE BATTERY AND ENGINE LIGHT CAME ON AGAIN. ALTERNATOR WAS CHECKED AND FOUND TO BE IN PERFECT ORDER. EVENTUALLY ONE DAY ALL THE PANEL LIGHTS JUST WENT DIM AND THE CAR SHUT OFF TOTALLY. CAR WAS TOWED TO DEALER WHERE I WAS TOLD THAT I NEEDED AN ALTERNATOR AT THE COST OF $550. I AGREED. GOT THE CAR DROVE IT FROM THE DEALER THE ENGINE LIGHTS AND BATTERY LIGHTS CAME BACK ON THAT VERY SAME DAY. CALLED THE DEALERSHIP AND WAS TOLD THAT IT TAKES TIME FOR THE ELECTRICAL SYSTEM TO ADJUST. I DROVE IT FOR ONE WEEK AND THE CAR SHUT OFF AGAIN. I HAD IT TOWED AGAIN. DEALER SAID IT WAS FIXED AND THAT I SHOULD NOT HAVE ANY PROBLEMS WITH IT. IT'S HAS HAPPENED OVER AND OVER AGAIN SINCE THEM. I DON'T KNOW WHAT ELSE TO DO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219510February 27, 2008
POWER TRAIN
2000 MERCURY COUGAR WITH TRANSMISSION PROBLEMS. CONSUMER STATES THAT THE TRANSMISSION HESITATES WHEN PUTTING IT INTO GEAR, JERKS WHEN MOVING FORWARD. HE ALSO STATES THAT TRANSMISSION FLUID ON THE GROUND WAS NOTICED. *KB A LOCAL TRANSMISSION SHOP DIAGNOSED THE PROBLEM AS METAL FILLINGS IN THE TRANSMISSION FLUID AS WELL AS BAD SEALS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217392February 7, 2008
ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES
TL*THE CONTACT OWNS A 2000 MERCURY COUGAR. WHILE DRIVING BETWEEN 55-60 MPH, ALL OF THE VEHICLE LIGHTS BEGAN FLICKERING. THE VEHICLE FAILED THREE TIMES AND WAS TOWED TO A MECHANIC. THE MECHANIC STATED THAT THE ALTERNATOR NEEDED TO BE REPLACED. WHEN THE ALTERNATOR WAS REPLACED, THE VEHICLE LIGHTS STILL FLICKERED. THE CONTACT WAS INFORMED THAT HIS VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 01V031000 (ELECTRICAL SYSTEM: BATTERY: CABLES). THE POWERTRAIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216737February 1, 2008
VISIBILITY:SUN/MOON ROOF ASSEMBLY
2000 MERCURY COUGAR WITH 76,000 MILES ON IT AND THE SUNROOF HAS FAILED COMPLETELY. TOOK THE CAR BACK TO DON THOMPSON LINCOLN MERCURY AND THEY MADE ME AWARE THAT THE SUNROOF WAS BUILT WITH A PLASTIC RAIL TO OPEN IT, THIS PLASTIC IS TO WEAK FOR THE METAL ROOF IT HOLDS AND CANNOT SUSTAIN THE WEIGHT. IT WAS MENTIONED THIS HAS BEEN A COMMON PROBLEM, AND THE PRICE TOO FIX IT WAS $1300 JUST FOR THE PARTS. AFTER CONTACTING FOD DIRECTLY THEY TOLD ME NOTHING COULD BE DONE BECAUSE THE WARRANTY WAS NO LONGER IN EFFECT, AND THEY APOLOGIZED FOR ME BEING STUCK WITH THIS. STILL NOT FIXED AND WHEN DRIVING OVER 55 MPH THE SUNROOF FLIES OPEN, CAUSING A LOUD SOUND TO PRODUCE DISTRACTING ME FROM DRIVING. THE BUTTON TO OPEN IT NO LONGER WORKS, LEAKS ON HEAVY RAINY NIGHT WHICH IS RUINING THE INTERIOR WHICH WILL COST MORE MONEY THAT I DON'T HAVE, AS IT IS I CAN'T AFFORD TO FIX THE SUNROOF. BAD CHOICE FOR FORD/MERCURY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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