Mercedes-Benz Sprinter Complaints (2016)

92 consumer complaints on file.

#11354676September 16, 2020
POWER TRAIN
2016 MERCEDES BENZ SPRINTER 3500. CONSUMER WRITES IN REGARDS TO ACCELERATION ISSUES. *LD THE CONSUMER STATED, WHILE DRIVING ON HIGHWAY 20, THE VEHICLE LOST THE ABILITY TO ACCELERATE AND SHIFT GEARS. THE SPEED DECREASED TO LESS THAN 20 MPH. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350944August 24, 2020
AIR BAGS
WE RECEIVED A SAFETY RECALL (NHTSDA #19V004) INDICATING THE PASSENGER-SIDE AIRBAG IS AFFECTED BY THIS RECALL BASED ON THE DEFECT DECISION OF TK HOLDINGS, INC. ("TAKATA"). AT THE TIME WE WERE BATTLING CANCER AND THE CORONA VIRUS, SO WE DID NOT GET IT SERVICED AND IT REMAINED IN THE STORAGE. IN THE MEANTIME WE RECEIVED NUMEROUS CALLS TO BRING IT IN FOR SERVICE, BUT DID NOT HAVE THE TIME TO GET IT OUT OF STORAGE AND DRIVE 400 MILES TO GET THE RECALL FIXED. NOW THAT WE HAVE THE TIME, WE CALLED MERCEDES DEALER AND MAIN COMPANY, BUT THEY INDICATE THE RECALL DISAPPEARED EVEN THOUGH WE HAVE A LETTER AND RECEIVED MANY CALLS PRIOR TO GET IT CHANGED OUT. THE LETTER INDICATES "THE DEFECT IN YOUR PASSENGER-SIDE AIRBAG INFLATOR MAY CAUSE THE INFLATOR HOUSING TO RUPTURE.A PASSENGER-SIDE INFLATOR RUPTURE DURING DEPLOYMENT COULD RESULT IN METAL FRAGMENTS STRIKING THE FRONT PASSENGER OR OTHER OCCUPANTS, POSSIBLY CAUSING SERIOUS INJURY OR DEATH." SO WE ARE CONCERNED. HOW DID MERCEDES MAKE THIS DISAPPEAR WITHOUT CORRECTING THE PROBLEM?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350521August 20, 2020
ELECTRONIC STABILITY CONTROL (ESC)
AT 24,000 MILES TWO WHEEL SPEED SENSORS FAILED CAUSING ESP, ABS, AND CHECK ENGINE WARNING LIGHTS TO ILLUMINATE. ALSO THIS DISABLED THE CRUISE CONTROL. VEHICLE SAT OVERNIGHT AND UPON STARTING NO ERROR MESSAGES APPEARED. THE FOLLOWING DAY THESE ISSUES REOCCURRED. TOOK VEHICLE TO MB DEALER FOR DIAGNOSTICS, WHICH CONFIRMED THE SPEED SENSOR FAILURES. COST OF REPAIR $1,100. UNDERSTAND THIS IS A KNOWN, COMMONLY REPORTED PROBLEM WITH SPRINTERS BETWEEN 2013 - 2016. MB SHOULD BE HELD RESPONSIBLE FOR RECALLS AND THE COST OF REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350382August 20, 2020
VEHICLE SPEED CONTROL
MY 2016 2500 SPRINTER CONTINUES TO HAVE WHEEL SPEED SENSOR FAILURES EVERY 2K-3K MILES. WHEN THIS HAPPENS THE TRANSMISSION ACTS ERRATICALLY, ANTI-LOCK BRAKE SYSTEM STARTS TO ENGAGE AND DISENGAGE SPORADICALLY AND THE VAN SOMETIME ACCELERATES AND PREVENTS STOPPING. THIS CREATES A VERY DANGEROUS SITUATION, ESPECIALLY WHEN IN THE RAIN OR EVEN HEAVY TRAFFIC. EVNTUALLY ONCE THE SYSTEM DETECTS THE FAILURE IT LIGHTS UP THREE LIGHT ON THE DASH AND DISABLES THE ANTI-LOCK BRAKES, ESP, AND TRACTION CONTROL. THE TRANSMISSION CONTINUES TO SHIFT ERRATICALLY AT TIMES EVEN AFTER LIGHTS COME ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337921July 7, 2020
WHEELS
HAVE HAD THREE DIFFERENT WHEEL SENSORS GO OUT CAUSING ENGINE TO GO INTO LIMP MODE RESULTING IN HAZARDOUS DRIVING CONDITIONS. MOST MERCEDES DEALERS CANNOT DO THIS SERVICE. THIS IS A DANGEROUS FAULT THAT MANY HAVE EXPERIENCED AND IS A SERIOUS ROAD SAFETY HAZARD. IN ALL INSTANCES I WAS DRIVING VEHICLE ON 'WASHBOARD' ROAD CONDITIONS; ONCE IN I-70 WESRBOUND FROM KANSAS CITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331427June 29, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
DRIVING ALONG ON CRUISE CONTROL. CRUISE CONTROL DEACTIVATES, ANTI-LOCK, TRACTION CONTROL AND ANTI-SKID LIGHTS COME ON. I STOP THE VEHICLE, THE TRANSMISSION WANDERS BETWEEN GEARS JERKING. I GO TO MB DEALERSHIP THEY REPLACE R REAR SPEED SENSOR MILEAGE:9659MILES. AT 12,060 MILES THE SAME THING HAPPENS. I DRIVEA FIVE HOUR ROUND TRIP TO MB DEALER, THEY REPLACE THE L REAR SPEED SENSOR. AT 17,000 MILES (NOW OFF WARRANTY) ALL THE LAMPS ARE ON AGAIN, THE TRANSMISSION WILL NOT SHIFT INTO DRIVE AND I FACE A 133 MILE TOW TO KNOXVILLE, TN MERCEDES DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331476June 29, 2020
SERVICE BRAKES, VEHICLE SPEED CONTROL
ABS/ESP/CECK ENGINE WARNING LIGHTS ALL CAME ON AT ONCE. MERCEDES DEALER DIAGNOSED PROBLEM AS LEFT REAR RPM SENSOR. MADE REPAIR. UNDERSTAND FROM OWNER FORUMS SENSOR FAILURE IS VERY COMMON ON THESE VEHICLES. ONLY HAD 22,700 MILES. MERCEDES NEEDS TO WORK ON IMPROVING THESE PARTS OR MAKE REPAIRS AT NO CHARGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327261June 4, 2020
UNKNOWN OR OTHER
THE ROOF TOP AIR CONDITIONER SEAL HAS FAILED. DURING THE RAIN IT'S AN INDOOR SHOWER. THERE IS ALREADY A CLASS ACTION LAWSUIT OVER THIS ISSUE WITH MERCEDES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326963June 2, 2020
WHEELS
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER 3500. THE CONTACT STATED THAT WHILE THE RV WAS PARKED, THE CONTACT BECAME AWARE THAT THE DRIVER'S SIDE REAR TIRE WAS FLAT. THE CONTACT DROVE THE RV TO AN INDEPENDENT MECHANIC WHERE IT WAS DISCOVERED THAT THE WELDING ON THE BACK OF THE REAR DRIVER'S SIDE WHEEL HAD FRACTURED, WHICH PUNCTURED THE TIRE. THE CONTACT STATED THAT HE WAS CONCERNED THAT THE WELDING DEFECT ON THE OTHER WHEEL COULD LEAD TO OTHER TIRES BEING PUNCTURED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE WHEELS WERE NOT REPAIRED NOR REPLACED. THE FAILURE MILEAGE WAS 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325768May 25, 2020
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN, WHEELS
THIS MB SPRINTER 3500 3.0 DIESEL IS THE CHASSIS FOR A 2018 THOR CHATEAU 24FS RV. 2018-07-06 - 8485 MILES: LEFT REAR SPEED SENSOR REPLACED. 2018-09-14 - 9488 MILES: RIGHT REAR SPEED SENSOR REPLACED. 2020-05-22 - 14127 MILES: LEFT REAR SPEED SENSOR REPLACED. IN ALL CASES THE TRACTION, SKID, AND ABS LIGHTS COME ON ALONG WITH THE CHECK ENGINE LIGHT INTERMITTENTLY. WHEN THIS OCCURS, THE TRANSMISSION CAN SHIFT MANY TIMES PER SEC WHEN TURNING A SHARP CORNER (AND CAUSE THE RV TO "BUCK"). ALSO THE TRANSMISSION CAN DROP OUT OF DRIVE MULTIPLE TIMES AND REV THE ENGINE RPMS AT HIGHWAY SPEEDS, ALSO CAUSING THE RV TO "BUCK". A STARTLED DRIVER MIGHT TRY TO TURN OFF THE ENGINE AT HIGHWAY SPEEDS AND LOCK THE STEERING WHEEL. MB SERVICE AGENT ON 5-22-2020 TOLD ME THAT THEY SEE THIS WITH RV'S "ALL THE TIME, BUT NEVER SEEM TO SEE IT WHEN THE SPRINTER IS JUST A VAN. UNCLEAR WHY THIS IS HAPPENING". THIS IS A SAFETY ISSUE THAT COULD CAUSE AN ACCIDENT!!! IT ALMOST DID FOR ME DRIVING 55 MPH ON I-515 IN GA NEAR WOODSTOCK AND OTHER TIMES. ALSO CAUSED ME TO HAVE THE RV TOWED TO THE MB DEALER IN ATLANTA FROM TYBEE ISLAND GA AT AN EXPENSE OF $600. AT MINIMUM, MB SHOULD UPDATE THEIR ESP COMPUTER TO SANITY CHECK THE DATE BEING GIVEN BY THE WHEEL SPEED SENSORS. IF THEY DON'T MAKE SENSE, THEN DISABLE ABS, TRACTION AND SKID, BUT DON'T START SHIFTING THE TRANSMISSION MULTIPLE TIMES PER SECOND, OR TAKE IT OUT OF GEAR AND REV THE ENGINE. *DT*JB*DT *DL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291145December 25, 2019
AIR BAGS, SERVICE BRAKES, SEAT BELTS
MERCEDES BENZ REFUSES FOR OVER A YEAR TO FIX MY AIRBAGS PASSENGER SEAT AIRBAG DEPLOYED WITH NO ACCIDENT. JUST DRIVING ABOUT 25 MILES AN HOUR IT EMPLOYED AT OF NOW NOWHERE BUT AIRBAG DIDN'T COME OUT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289906December 18, 2019
AIR BAGS
BEEN WAITING 11 MONTHS FOR PARTS FOR THE PASSENGER SIDE AIRBAG RECALL AND I STILL CAN'T GET A DATE AS TO WHEN THEY WILL BE ABLE TO CORRECT THE SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289709December 17, 2019
AIR BAGS
THIS RECALL GOES BACK TO MARCH 2019. I NEED TO SELL THIS VEHICLE AND I CAN'T SELL IT WITH THE RECALL NOT PERFORMED. WHEN WILL THE PARTS BE AVAILABLE FOR THE RECALL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287383December 5, 2019
AIR BAGS
TO LONG OF A WAITING FROM DEALERSHIP TO CHANGE OUT THE PASSENGER SIDE AIR BAG. BEEN WAITING FOR 3 YEARS FOR A NEW AIR BAG REPLACEMENT. REDICULOUSLY URGENT 1 2/5/2019 REMEDY: DAIMLER VANS USA LLC WILL CONDUCT A RECALL TO REPLACE THE PASSENGER-SIDE FRONT AIRBAG MODULES IN THE POTENTIALLY AFFECTED DAIMLER VANS VEHICLES. RECALL STATUS: RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281785November 22, 2019
AIR BAGS
I HAVE RECEIVED NOTICES OF 2 AIRBAG RECALLS ON THIS VEHICLE. ONE FOR DRIVER SIDE, ONE FOR PASSENGER SIDE. DEALER TELLS ME HE HAS ALL PARTS IN STOCK FOR BOTH REPAIRS, BUT PASSENGER SIDE AIRBAG IS LISTED ON HIS RECORDS AS PENDING. THEREFORE, HE CANNOT PROCEED WITH THAT REPAIR, AS HE WILL NOT BE REIMBURSED. IS THE PASSENGER AIRBAG IN THIS VEHICLE IN FACT SUBJECT TO RECALL? IF SO, WHY IS IT THAT IT CANNOT BE REPAIRED A FULL SEVEN MONTHS AFTER I RECEIVED A RECALL NOTICE IN MARCH, 2019 WHEN THE DEALER HAS THE PARTS? I LIVE APPROXIMATELY TWO HOURS DRIVE FROM MY DEALER. IT MAKES NO SENSE TO TAKE TWO 4 HOUR ROUND TRIPS TO DEAL WITH THESE RECALLS. THAT WILL COST ME THE PRICE OF TWO FULL TANKS OF DIESEL GASOLINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279821November 13, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V004000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WORLD WIDE MOTORS INC (3900 E 96TH ST, INDIANAPOLIS, IN 46240, (317) 580-6800) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279669November 12, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER 3500 (M3CC170). THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V004000 (AIR BAGS). THE CONTACT CALLED MERCEDES-BENZ OF TUCSON (6350 E GRANT RD, TUCSON, AZ 85715, (520) 886-1311) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT SPOKEN WITH THE MANUFACTURER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. CONSUMER STATES THAT VEHICLE WAS REPAIRED ON 1/22/2020. REPAIR WAS COMPLETED BY CHAPMAN MOTORCARS OF TUCSON, LLC (TUCSON, AZ). *DL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277513November 1, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 19V003000 (AIR BAGS) AND 19V004000 (AIR BAGS). THE CONTACT CALLED JOHN G. LEDFORD JR. FOR MERCEDES BENZ OF ATHENS AT 706-549-6585 (LOCATED AT 4735 ATLANTA HIGHWAY, ATHENS, GA 30622) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN BOTH PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR 19V004000 (AIR BAGS) AND PARTS DISTRIBUTION DISCONNECT FOR 19V003000 (AIR BAGS). *BF*JB CONSUMER STATED PARTS DEPT HAD NEW AIR BAGS AVAILABLE BUT WOULD NOT SELL IT TO THE CONSUMER.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269398October 18, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V004000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. MERCEDES-BENZ OF JACKSONVILLE (10231 ATLANTIC BLVD, JACKSONVILLE, FL 32225, (866) 955-5901) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267932October 11, 2019
AIR BAGS
TL* THE CONSUMER OWNS A 2016 MERCEDES-BENZ SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V004000 (AIR BAGS). THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONSUMER STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONSUMER CALLED MERCEDES-BENZ OF BURLINGTON (80 CAMBRIDGE ST, BURLINGTON, MA 01803, (781) 229-1600) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONSUMER HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF *AS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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