Mercedes-Benz Sprinter Complaints (2022)

50 consumer complaints on file.

#11600485July 9, 2024
UNKNOWN OR OTHER
Crosswind Assist feature can't be disabled at the moment and is extremely dangerous. This "feature" can randomly kick on while driving around others and unexpectedly do things like breaking / swerving etc... which is extremely dangerous for both the drivers but others that might not understand what is going on with you and therefore create an accident. Mercedes needs to provide an option for sprinter's owner to disable this dangerous so called "feature".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597521June 28, 2024
ELECTRONIC STABILITY CONTROL (ESC)
The contact owns a 2022 Mercedes-Benz Sprinter 3500. The contact stated while driving 70 MPH, he briefly lost control of the vehicle after the crosswind stabilization system activated, drastically reducing speed to under 50 MPH and pulling the vehicle into the right lane. The vehicle returned to normal functionality, but the failure became a regular occurrence while driving through light crosswinds. The crosswind warning light was illuminated. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597600June 28, 2024
ENGINE
It’s feels like hard shifting losing power on a highway Check engine light on I bought the van brand new. I have this issue since 4000 mile on the dashboard. I brought it in over six times for repairs. Nothing has been resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589068May 16, 2024
UNKNOWN OR OTHER
Mercedes has not issued a remedy for the recall in a timely manner and has not been able to issue a date when the remedy will be available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588458May 13, 2024
ELECTRICAL SYSTEM
The contact owns a 2022 Mercedes-Benz Sprinter 2500. The contact received notification of NHTSA Campaign Number 24V160000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the battery warning light had illuminated. The contact was instructed by the manufacture Jayco to not turn the vehicle off due to battery failure. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The failure mileage was unknown. VIN tool showed no open recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585583April 27, 2024
LANE DEPARTURE: ASSIST
Side wind assist is an absolute disaster. It triggers when passing semi trucks and immediately brakes the van and veers into the lane with the truck. This causes the truck to take evasive action and the cars behind to have to brake abruptly. It also will do the same without warning with both mild and strong side winds. It is so unpredictable as to be dangerous. MB is aware of the issue but denies any ability to address it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583867April 18, 2024
LANE DEPARTURE: ASSIST, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The Cross Wind Assist feature on the Mercedes Sprinter is extremely flawed and dangerous. It is also the only assistance system you cannot disable. We have brought it up to Merceds Benz mechanics and dealers and they are aware of the issues, but say there is currently no fix from corporate. I have had the system activate hundreds of times on short windy drives. The last incident was driving through Nebraska from Omaha to the Colorado border. The system engaged 600-800 times. It was windy, but the danger wasn't the wind, it was the cross wind assist feature. When the system engages (which appears to be random at times) it brakes one of the front wheels in the direction opposing wind gusts. When this happens your front nose dips sharply in that direction and makes the van rock violently. It does this particularly when other cars or semi-trucks are passing. Sometimes it does it back to back as if the system is engaging to correct itself. It's truly dangerous. I don't know how they released a vehicle with this feature. I was hoping a brand new van of this quality would make long drives feel safer. My experience has been the opposite.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581143April 4, 2024
UNKNOWN OR OTHER
During the week of [XXX], 2024 my Sprinter 3500, engine will not start. All lights come on dash. Called AAA insurance and they tried to jump start, vehicle would not start. Battery voltage good 12. 3 voltages. Towed the vehicle to Dealer. Dealer performed several tests, found ground W105 /3 missing securing nut. W105 is ground under the driver's seat grounded to the vehicle to provide grounding. This can only be reached by removing the driver's seat. The grounding nut was missing. The Dealer charged me $916.08. I mention to Mecedes-Benz Service advisor Brock Keck in Sacramento, it should be covered under warranty. They told me it is not covered under warranty. I bought the vehicle in 2022. I strongly believe that the ground nut was not installed properly by the Mercedes-Benz where the vehicle was assembled or manufactured. The millage in the vehicle is approximately 5,800 miles now. I am the first owner. Please help me to resolve this issue with the dealer. Thank you for your assistance to this matter. My email is [XXX] my phone number is [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580872April 3, 2024
TIRES:TREAD/BELT, TIRES:MARKINGS, TIRES:BEAD
The component that has failed has been the tread wearing out and as well as the 'layers' of the tire literally started to peel almost the size of a quarter. I am extremely uncomfortable to drive on the highway, knowing these tires are this early on starting to fall apart. The problem was confirmed by a dealer however neither the dealer or KUMHO wants to accept responsibility. These specific tires are meant for 6 years or 70k miles and this problem started around 29k miles. There were no warning lamps/ they have not been inspected by anyone as they claim it is not their problem, however last time I checked that is what warranties are meant for. I am displeased by the tires and will not pay for new ones knowing that these are prematurely falling apart.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577269March 14, 2024
VISIBILITY/WIPER, EXTERIOR LIGHTING, ELECTRICAL SYSTEM
My message belongs to all vehicle manufacturers. Especially the business/commercial vehicles like mine . Which we spent most of our time inside it, during the work periods'. I would like to ask a favor to take a better attention when it comes to Safety/Comfort /look. We don't Race or Camp but work and sometimes live there. Most of the time me and my hardworking colleagues don't complain a lot. Because we don't have time. Sometimes we also wanna grab a Starbucks coffee, if they can make the drive thro clearance just a little bit higher. The future is in all of us hand, let's work together to make this life safer and more pleasure! Without discriminating each other. We don't ask for Shiny Chrome wheels. But we need you to install, all of your best safety systems without asking " Do i want or not ?" Because sometimes we might say no without know why. Until we get killed and died. I am writing this message because i got survived. I found attractive property for leases in one of RE apps. Because that address was on my way back. I came there, and parked right across the street, while idling my vehicle, dreaming of my automotive shop. "Wow I might have a Downtown View its so nice". A lots of other places says " No Automotive Businesses" even tho " Zoning was allowed " but this place was not. And just about minutes later, the car slowly came and stopped next to me with a full of young guys inside. Masks on their face, globs and guns on their hands. They dragged me down hit me with a gun , until I think about "is it real or what ?". What i remember ." Where is money, key, phone " repeatedly by mixing bad words . I told them "Take everything inside". Cause i scared and was hoping for the help. "Can my van give little sound & Light so 911 can see us ? Forgetting, you don't have that Trim . Then some how they left. Rushed to get back to my seat, pushing the emergency button and no click. I ask the guy who's riding a bike "call911' but he " no need to go work By!"
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11573176February 21, 2024
WHEELS:RIM
The contact owns a 2023 Storyteller Overland Classic Mode 4x4 RV built on a 2022 Mercedes-Benz Sprinter 2500 Chassis. The contact stated that while driving at 65 MPH, the rear driver's side wheel was leaking air. The low tire pressure warning light was illuminated. The contact inflated the rear driver's side tire, but the tire deflated within an hour. The vehicle was taken to a tire repair center, where the contact was informed that the wheel was cracked on the inside. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and approved the claim for the wheel replacement. The wheel was replaced. The failure mileage was 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567269January 23, 2024
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
I did spend lots from my pocket to maintain this vehicle.I parked my vehicle for few days in my driveway.i try to start my vehicle once I get back from break.It won’t started.I even changed the new battery but I couldn’t be able to start.I towed to the dealership yesterday.Not sure what is the problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556297November 21, 2023
WHEELS:LUGS/NUTS/BOLTS/STUDS
The contact owns a 2023 Renegade RV built on a 2022 Mercedes-Benz Sprinter Chassis. The contact stated that while an independent mechanic was servicing the vehicle, he noticed that the rear inner tires had rubber valve stems. The contact stated that an independent mechanic had informed him that the rubber material of the valve stems was inadequate for the RV weight capacity. The mechanic informed the contact that the rubber material was inadequate because the generation of heat while driving could add more pressure to the tire, which could in turn damage the rubber valve stems, and could cause the tire to deflate or to blow out. The mechanic replaced the rear inner tires rubber valve stems with steel valve stems. The contact stated that the information had raised concerns because the rubber valve stems had caused the tires of the RV he previously owned to fail while driving. The dealer and the manufacturer were not notified of the failure. The vehicle was repaired. The failure mileage was 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550239October 16, 2023
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The contact owns a 2022 Mercedes-Benz Sprinter 2500. The contact stated while driving at various speeds with the cruise control activated, the vehicle experienced phantom braking, with the traction control warning light illuminated. The contact stated that the failure had occurred several times while the cruise control was activated. The contact stated that the failure worsened over time. The contact stated that the failure ceased after turning off the cruise control feature. In addition, the contact stated that the Forward Collision Avoidance feature was disabled and failed to operate as needed. The dealer was notified of the failure; but the manufacturer was not yet notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 6,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550018October 15, 2023
POWER TRAIN, ENGINE
At least 5 occurneces, all at elevations above 7000' and in moderately warm weather. After normal engine start, put vehicle in reverse, able to roll out of parking spot, but throttle completely unaffected by accelerator position. Leaving vehicle in a dangerous position. Putting back in park, vehicle can rev to 5000RPM, but back in R or D, no throttle response. Eninge OFF/ON several times seems to clear the issue which appears to be software related. No indications or faults were given on the dashboard. The situation is potentially life threatening, and has been reported on multiple occasions on Sprinter Online forums. This needs a recall and fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548553October 6, 2023
STEERING, UNKNOWN OR OTHER
The “Cross Wind Assist” my vehicle came equipped from the factory with has nearly caused me to have a serious accident due directly to -totally - distracting me when driving the speed limit on a major highway. The “Cross Wind Assist” activates with no notice to the driver and indiscriminately applies the brakes with out any warning and momentarily causes loss of steering control as the vehicle overcorrects to compensate for detected crosswinds. The majority of the time this happens when passing or being passed by large fast moving tractor trailers. I am not the only one with this complaint as noted on this forum stream: [XXX] I firmly believe this will cause me, or other drivers of Mercedes Benz Sprinter Vans - to wreck and potentially harm innocent drivers around me when the “Cross Wind Assist” is activated with no notice to me as I am driving by overcorrecting while fighting the aggressive automatic “cross wind assist”. The “Cross Wind Assist” is NOT driver selectable, i.e., the driver cannot turn this feature off. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548313October 4, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2022 Mercedes-Benz Sprinter 2500. The contact received notification of NHTSA Campaign Number: 23V444000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547663October 2, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2022 Mercedes-Benz Sprinter 2500. The contact received notification of NHTSA Campaign Number: 23V444000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the brake pedal was depressed, and the vehicle violently stopped and made an abnormal sound. The check engine warning light was illuminated. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 23,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547014September 28, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, VEHICLE SPEED CONTROL
While driving the MB sprinter with distronic cruise control and there are no vehicles around the cruise control option on the sprinter will disable itself and fail to restart until it senses another vehicle object around. I have noticed this many times while driving long distance on the interstate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546627September 26, 2023
POWER TRAIN
This is regarding a 2023 Winnebago View 24D RV on a 2022 Mercedes Sprinter chassis. While attempting to back up an incline (transmission in reverse gear) the RV will not move. Engine revs up to only approximately 1800 rpm, but the RV remains stationary. Incline is our driveway, connecting to a parking area for the RV off to the side. Climbing hills with transmission in "Drive" is no problem. I took the RV to Mercedes Benz of Knoxville, Tenn., and they stated that they could not duplicate the issue, that the vehicle performs "as designed". They further stated that they had another vehicle in the shop for service and it performed in the same manner. I have no idea how steep an incline they tried, but our driveway is fairly steep. Gross Vehicle Weight Rating is 11,030 lbs. I had the RV weighed after loading it fully, and it totaled 10,725 lbs. No warnings appeared on the dash and no telltale symptoms. Mileage on the RV is 3150. Issue first appeared at approx. 2700, after I had the parking area built, so I can only assume the issue was present since new; I had never tried to back uphill before this. Backing up on level ground presents no problem. I tried calling MB technical support, but they only told me that I had to take it to a dealer; that they had no other options. I have a copy of the service order from Mercedes of Knoxville, but currently not able to scan. Will be able to at a later date.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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