Mercedes-Benz Sprinter Complaints (2021)

62 consumer complaints on file.

#11612105September 2, 2024
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The Distronic Cruise Control stops working and then will start working again several times on long trips. After research it appears if the radar doesn't detect anything in front of your vehicle for an hour it thinks it is inoperable and and shuts the Distronic Cruise Control off and it cannot be reengaged. If it detect a vehicles in front of you for four minutes or more it will reset the radar and your Distronic Cruise Control can be turned on again. This is dangerous as it requires you to follow closely behind another vehicle for at least four minutes to reset. Out west where I live there are a lot of road stretches' where you will have little to no traffic for over an hour. Mercedes needs to change this software bug and provide another method for it's radar check warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607908August 12, 2024
POWER TRAIN
Vehicle is unable to move apparently because of a design flaw that allows water to travel down cables into the EIS as described here [XXX] and here [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604972July 28, 2024
SUSPENSION
The Cross Wind Assist system when it activates, can be so violent it will almost throw the van into another lane. So far, we have been lucky to not overreact to the system and crash. It is VERY SCARY driving - especially wise open spaces like West Texas .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604362July 24, 2024
VISIBILITY/WIPER
The windshield wipers malfunction. The windshield wipers turn on when using the turn signals and do not turn off when switched off. The manufacturer suggests disconnecting the fuse - safety issue is they are distracting when on continuous. The problem started with wipers operating only when the turn signal was used, now the wipers operate continuously- will not turn off when the vehicle is on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594217June 13, 2024
UNKNOWN OR OTHER
Smog test failed California smog test due to the OBD 02 sensor (exhaust engine sensor) not being ready. Despite our efforts, including driving over 1000 miles and following Mercedes recommended drive cycle steps repeatedly, the issue persists. So far, we have contacted the Mercedes dealer several times, been told to drive the van around and given the Mercedes drive cycle instructions, but to no avail. Additionally, a customer case has been opened with Mercedes-Benz North America, only to be directed back to the dealership, where the vehicle remains with the unresolved issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593062June 7, 2024
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
On long trips (when you need cruise control the most) the adaptive cruise control will (seemingly at random) stop working with a warning about the active distance assist and active brake assist. It has happened in all situations from heavy traffic to long distances of no other cars on the road. It stays non-functional for anywhere from a few minutes to several days. It has happened many times. The dealers are clueless. Saying nonsense like "I'm not aware of this problem." even though the Internet is filled with reports of the exact issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581440April 5, 2024
SEATS
Tether strap bar for a car seat was only tack welded on and snapped off when I tried attaching the car seat straps.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567068January 22, 2024
ELECTRICAL SYSTEM, AIR BAGS
The contact owns a 2021 Mercedes-Benz Sprinter 2500. The contact stated that after repositioning the swiveling driver's seat, the seat became jammed. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 21V410000 (Electrical System, Air Bags) but the VIN was not included. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566588January 19, 2024
SEATS
This sprinter van is a 2500 4x4 to exit or enter the vehicle you must use the step, this requires, you to twist sideways and reach down with your foot to the step. On the seat which is attached to the metal frame there is a plastic piece which holds the seat switch, which is held on by a plastic plug and a reusable plastic rivet. As you enter or exit the van and use the step your weight pushes the leather seat against the plastic which holds the seat switch and causes the attachments to fail causing you to fall. I Have fallen twice once into traffic.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11560427December 16, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: ASSIST
since I am chemically sensitive and they had sprayed so much cleaner in this vehicle that when my husband got it home he took vinegar and cleaned it out many times and then he took it to someone to have them do the floor over so the plastic smell wouldn't stink so bad for me. It had to be there for a couple weeks or this I'm sure would have showed up much sooner. At one time our vehicle would not accelerate enough to pass or pull out safely from a stop sign but that seems to have gotten fixed but it continues to have the cruise control go off at the same time warning lights come on that says no brake assist no Lane keeping assist no distance. We have had it in the shop four times one time they had us replace the battery which really didn't need replaced and the things came back up again. It's a very frustrating vehicle and this happened within 30 days of us buying it. They gave us a limited 90 day warranty which they've been working on sporadically for months and keeping it for weeks at a time. We have spent a lot of time and money on this vehicle and it needs to be reported and something done about it as it's really really bad. It is an ongoing situation. Every time we take it in they either erase the warnings or somehow don't get it to act the same but it always happens with us within 200 miles of driving it. It's a constant thing on and off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554700November 12, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Adaptive brake assist slammed on the brakes without warning at 20-30mph while crossing railroad tracks bringing the van to a complete stop and putting it into park with the parking brake engaged while on the tracks. No object or vehicle was in the path of the van or anywhere nearby. Cargo slid forward in the van and some things being transported were damaged. This is at least the 4th time this vehicle has done this without a reason to, but this time was the only while at speed and moving forward. They have usually occurred because of a shadow on the ground or change of road surface while backing up. Warning beeps also happen when passing under overpasses on the highway and it appears to momentarily consider braking because of the shadow. At 70mph. Taking to the dealer to try and assess, but this appears to be a known problem according to online Sprinter forums and related to software. Incredibly dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547376September 29, 2023
ENGINE
Fuel pump recall July 5. No resolution. Vehicle deemed unsafe per recall. Please advise. Have contacted Mercedes Benz and also local dealer. No resolution at this time. What are the next steps?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545318September 19, 2023
SERVICE BRAKES
The car is in a warranty. I was to The Mercedes (Rockin California)service and they said Break front pads needs to replace 16,000 miles.I did service replace the front pads,and after that I had a lot a pulsing on the break pedal.I was back to Mercedes service(Rockin California ) to explain what happened with my brakes,and they said ‘’you need to replace the rotors disk and the new pads.I refused that.I was at second opinion to another mechanic and he said is issue about hydraulic problem,And safety.Another thing they did tire rotation (I do Not approval to do tires rotation ). I m scare about my safety driving. I need help to fix my car because I m using this car for my business in construction. Thank you .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544754September 15, 2023
UNKNOWN OR OTHER
This recall has been outstanding since July. It is now 2 months later and there is no remedy or repair noted for this safety concern. What are the next steps for resolution of this situation?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539439August 18, 2023
ELECTRICAL SYSTEM
The contact owns a 2021 Mercedes-Benz Sprinter 2500. The contact stated that while the vehicle was parked and the seat turned backwards, the contact observed exposed wires that were indented. The vehicle was taken to a dealer where it was diagnosed and determined that the wiring harness needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530016July 2, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Our Sprinter 2500 is equipped with Mercedes Benz autonomous cruise (Distronic Cruise). It fails repeatedly for unknown reason, and when it does it also disabled related safety features (collision warning, emergency braking) as well as standard cruise control. The manual suggests checking for bugs, snow, or other obstructions on sensors, but they’ve been clear. Forums note that their vans also cut out, theorizing that it happens because there aren’t any vehicles in front of the van for prolonged periods of time and the software thinks there is an error. They also note that Mercedes had not been helpful. The fact 1) it happens for unknown reasons, and 2) it disables essential safety systems is concerning and unacceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515413April 4, 2023
FUEL/PROPULSION SYSTEM
At high altitudes and / or cold weather, the vehicle will not move at all until it runs for about 5 to 10 minutes. It starts and revs just fine in neutral, but once you put it into drive, the throttle completely stops responding. This is a well known issue that Mercedes has chosen to do nothing about. https://sprinter-source.com/forums/index.php?threads/111270/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513923March 27, 2023
SERVICE BRAKES
The contact's husband owns a 2021 Mercedes Benz Sprinter 1500. The contact stated that while driving at an undisclosed speed, the ABS warning light was illuminated. The vehicle was taken to the dealer, where the brakes and brakes rotors were serviced; however, the failure recurred. The vehicle was taken back to the dealer, where the brakes and brakes rotors were serviced for a second time. The contact stated the brake caliper had exposed out of the vehicle and the brakes were dragging. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 22,880.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511865March 14, 2023
ENGINE, POWER TRAIN
Engine throttle does not respond to input from accelerator pedal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510007March 3, 2023
ENGINE
Driving at an elevation of 6,200' the check engine light illuminated with code P012C "Turbocharger/Supercharger Inlet Pressure Sensor Circuit Low". Shortly after the van went into "limp home" mode with no turbocharger input. Minimal acceleration. Almost resulted in accident since I couldn't safely re-enter highway at speed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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