Mercedes-Benz SL-Class Complaints

47 consumer complaints on file.

#11021314September 4, 2017
POWER TRAIN
TRAVELING ON I-5 IN STOP AND GO TRAFFIC 0- 60 MPH WHEN TRANSMISSION STARTED SHIFTING ROUGHLY. IT THEN SHIFTED TO NEUTRAL AND WOULD NOT RESPOND TO SHIFTER INPUTS. I WAS IN THE SECOND LANE FROM THE RIGHT DOING 10 OR 15 MPH. I WAS ABLE TO FORCE MY WAY INTO THE RIGHT LANE AND OFF TO THE SHOULDER. I PUT THE TRANSMISSION IN SPORT AND PADDLE SHIFTER MODE WITH NO RESPONSE FROM THE SHIFT SELECTOR. THINKING THIS IS A COMPUTER PROBLEM I REBOOTED BY SHUTTING CAR OFF AND RESTARTING. ALL FUNCTIONS RETURNED TO NORMAL. TOOK TO DEALER WHERE I GOT VERY GOOD SERVICE BUT IT TURNS OUT THERE WAS A MERCEDES BULLETIN REGARDING THIS PROBLEM. IT REQUIRED A SOFTWARE UPDATE THAT HAS APPEARENTLY FIXED THE PROBLEM. WHAT HAPPENED TO ME WAS VERY MINOR WHEN COMPARED TO WHAT COULD HAVE HAPPENED LOSING POWER ON THE FREEWAY AND I BELIEVE THERE SHOULD HAVE BEEN A RECALL ON SUCH A SERIOUS SAFETY PROBLEM. COMPUTER FAULTS THAT WERE FOUND WERE P060600,P073000, P073200, P07300, P073400, P07350008
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981492April 30, 2017
WHEELS
TIRE WAS LOSING 1-2 POUNDS OF AIR A DAY. TOOK TO COSTCO TO FIX WHAT I BELIEVED WAS A TIRE LEAK. UPON EXAM COSTCO FOUND THAT WHEEL HAD A CRACK IN IT THAT WAS CAUSING PROBLEM AND TOLD ME THAT THEY SEE SEVERAL OF THESE CRACKS EACH YEAR ON MERCEDES. I THEN TOOK CAR TO MERCEDES DEALER AND BOUGHT A NEW WHEEL. MERCEDES WOULD NOT WARRANTY WHEEL ALTHO CAR STILL UNDER WARRANTY SAY I MUST HAVE CAUSED CRACK. I NEVER HIT ANYTHING THAT COULD HAVE CAUSED THE CRACK. MERCEDES DEALER ACKNOWLEDGED THAT THERE WAS BO EVIDENCE OF ANY DAMAGE TO WHEEL OR TIRE. I TAKE VERY GOOD CARE OF CAR. NO DAMAGE TO TIRE. IT WAS RT REAR WHEEL. MERCEDES WOULD NOT GIVE ME BACK THE CRACKED WHEEL AFTER I BOUGHT THE NEW ONE. THEY SEEM TO HAVE CARS ON ROAD WITH DEFECTIVE WHEELS THAT COULD GIVE AT ANY TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884787July 14, 2016
WHEELS:RIM
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ SL550. THE CONTACT STATED THAT THE FOUR TIRES WERE REPLACED BY THE DEALER AND IT WAS NOTICED THAT THE FRONT DRIVER SIDE RIM WAS PREMATURELY FRACTURED. THE DEALER REPLACED THE RIM AND THE FAILURE OCCURRED WITH THE FRONT PASSENGER SIDE RIM, SHOWING THE PRESENCE OF A CRACK. THE TIRE PRESSURE WARNING INDICATOR KEPT RANDOMLY FLASHING AS THE TIRE PRESSURE LOWERED. THE DEALER ASKED THE CONTACT TO BRING THE VEHICLE BACK FOR FURTHER DIAGNOSTIC TESTING. IN ADDITION, THE MANUFACTURER WAS TO PROVIDE A SOLUTION TO THE DEALER AND THE CONTACT WAS WAITING FOR A RESPONSE. THE CONTACT WAS UNABLE TO DETERMINE IF THE DEALER AND THE MANUFACTURER WOULD BE ABLE TO PROVIDE A REPAIR SOLUTION. THE APPROXIMATE FAILURE MILEAGE WAS 27,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10749993August 20, 2015
WHEELS
TL* THE CONTACT OWNS A 2013 MERCEDES BENZ SL550. WHILE DRIVING AT 10 MPH, THE INSTRUMENT PANEL INDICATED THAT THE FRONT DRIVER SIDE TIRE NEEDED AIR. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE WHEELS WERE REMOVED AND IT WAS DIAGNOSED THAT ALL FOUR TIRES WERE CRACKED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 14,472. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745357July 31, 2015
AIR BAGS, STRUCTURE:BODY, ENGINE
ON JULY 10, 2015 DURING 5 PM TRAFFIC MY WIFE WAS MAKING A LEFT TURN FROM THE TURNING LANE INTO OUR COMPLEX WHERE WE LIVE, UPON MAKING HER LEFT TURN, SHE HAD TO CROSS TWO LANES OF TRAFFIC, BOTH LANES HAD STOPPED TO ALLOW HER THROUGH SAFELY, AS SHE WAS CLEARING THE SECOND LANE LOOKING AS SHE PROGRESSED, NO ONE WAS IN THE OUTER LANE TURNING INTO OUR COMPLEX, A MAN PULLED OUT OF LINE AND ATTEMPTED TO ALLUDE TRAFFIC BY GOING AROUND IT AND STRUCK HER CAR IN THE PASSENGER DOOR, HE NEVER HIT HIS BRAKES TO STOP AND WAS ATTEMPTING TO DRIVE THROUGH A TURNING LANE WHICH ENTERS OUR COMPLEX ONLY, THERE IS A SIGN STATING THAT THIS LANE IS FOR ENTERING THE COMPLEX AND HAS MARKINGS ON THE ROAD THAT SHOWS WHERE THE LANE BEGINS FURTHER PAST OUR TURN IN ENTRANCE, INSTEAD HE WAS GOING TO DRIVE OVER THE MARKINGS TO AVOID WAITING IN TRAFFIC. MY WIFE'S CAR WAS HIT HARD ENOUGH TO BREAK BOTH MOTOR MOUNTS AND CAUSE THE ROLL BARS TO POP UP, BUT THE AIRBAG NEVER DEPLOYED, THE OTHER DRIVER'S BAGS ALL DEPLOYED UP FRONT IN HIS VEHICLE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10609051July 8, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2014 MERCEDES BENZ SL550. THE CONTACT STATED THAT HE WAS CONCERNED FOR HIS SAFETY SINCE THE DEALER CONTACTED HIM TO ADVISE NOT TO HAVE THE PASSENGER SIDE SEAT OCCUPIED UNTIL THE REPAIRS WERE PERFORMED FOR RECALL NHTSA CAMPAIGN NUMBER: 14V386000 (AIR BAGS). THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE CURRENT MILEAGE WAS 1,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558190January 2, 2014
POWER TRAIN, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 MERCEDES BENZ SL550. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE PADDLE SHIFTERS WERE OPERATED AND THE CONNECTOR PLATE FAILED WITHOUT WARNING. THE CONTACT MENTIONED THAT THE VEHICLE FAILED TO ACCELERATE. ON ANOTHER OCCASION THE CONTACT STATED THAT WHILE COMING TO A COMPLETE STOP, THE VEHICLE LURCHED FORWARD WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE REPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT STATED THAT THE MANUFACTURER INFORMED HIM THAT THE SUDDEN LURCH WHEN THE VEHICLE CAME TO A STOP WAS THE WAY THE VEHICLE WAS DESIGNED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 1,200 AND THE CURRENT MILEAGE 9,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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