Mercedes-Benz S-Class Complaints

351 consumer complaints on file.

#11475880July 26, 2022
WHEELS, UNKNOWN OR OTHER
I have had 3 tire failures(blowouts)when I have hit potholes with my 21” wheels and Pirelli P Zero tires. I read on a MBZ Forum for my specific make of car - 2021/2022 MBZ S580 - that many others have experienced the same failures with these Pirelli tires. Those that have Michelin have had none. With such a small area between the road and the rim afforded by super low profile 21” setups, a tire like Pirelli with a weak sidewall will fail when the car strikes a pothole or obstruction. Another owner on the Forum said when he contacted Mercedes, they said it was not their problem, but Pirelli’s. Meanwhile, there are thousands of owners with this combination, many of which have already experienced failures. Something needs to be done before there are injuries, or worse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474889July 20, 2022
ELECTRICAL SYSTEM, COMMUNICATION
The contact owns a 2021 Mercedes-Benz S580. The contact received notification of NHTSA Campaign Number: 22V365000 (Electrical System, Communication) however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not yet made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469322June 15, 2022
STRUCTURE, VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2017 Mercedes-Benz S550. The contact stated while driving 60 MPH and closing the sunroof, he heard a cracking sound and the sunroof failed to close properly. The contact stated he attempted to open and close the sunroof however, the sunroof only partially closed. The vehicle was taken to the dealer but was not diagnosed. The contact was informed that the failure was similar to the failure mentioned in NHTSA Campaign Number: 21V197000 (Structure). The contact was then referred to the NHTSA to file a complaint. The manufacturer was not notified of the failure. The failure mileage was 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469134June 14, 2022
FUEL/PROPULSION SYSTEM
There is a strong smell of fuel in the cabin. When I lifted up the rear seats, where the odor is coming from, I see a film of fuel around the fuel sending unit on the driver's side. I lift up the sound insulation and I see fuel that has leaked on total the top of the sending unit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469252June 14, 2022
STRUCTURE:BODY
The vehicle panoramic sunroof came across a discrepancy that can damage the owner and other innocent vehicles on the road. Since it has been stuck on one side it can possibly break and fly off. The vehicle has been recalled, unfortunately my vehicles vin number was not chosen although it has the similar problems that the recall vehicles had. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair.The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467758June 6, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2011 Mercedes-Benz S63. The contact stated that upon refueling the vehicle, he smelled a strong gasoline odor inside and outside the vehicle. The contact stated that the failure reoccurred several times. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 12V557000 (Fuel System, Gasoline) as the VIN was not included. The failure mileage was approximately 68,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460454April 11, 2022
STEERING:ELECTRIC POWER ASSIST SYSTEM
The contact owns a 2015 Mercedes-Benz S550. The contact stated while parking the vehicle he noticed that the "power steering malfunction" light was illuminated and the vehicle lost power steering functionality. The contact stated that he waited and then restarted the vehicle and the vehicle regained power steering functionality. The contact had the vehicle towed to an independent mechanic however, the vehicle was not diagnosed or repaired. The vehicle was later towed to the dealer where it was diagnosed however, the mechanic could not determine the cause of the failure. The contact stated that the failure was related to NHTSA Campaign Number: 16V899000 (Steering). The manufacturer had been informed of the failure. The failure mileage was approximately 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459310April 2, 2022
SEAT BELTS
NEW 2022 S580 DEFECTIVE PASSENGER SEAT BELT BUCKLE (FEMALE) FAILS TO ENGAGE. APPEARS TO BE A MANUFACTURING DEFECT AND/OR POOR QUALITY CONTROL. LATCH FLANGE APPEARS TO BE ENGAGED EVEN WITHOUT SEATBELT (MALE) BUCKLE TO RESTRAIN. SEATBELT THEREFORE UNUSABLE. ADDITIONAL RISK THAT LATCH MAY NOT DISENGAGE AND LEAVE OCCUPANT TRAPPED IN SEAT UNABLE TO RELEASE BUCKLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459159March 31, 2022
STEERING, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
My steering deactivates and totally locks out while driving. I do get warning messages and it comes on when the steering deactivates and then goes out its like intermittent sometimes I wont have steering at all for a few minutes and sometimes it just goes in and out. MBUSA has an active recall on this very issue but my car even though it was built in the time frame they say other cars have been built they are not willing to fix it. It has been inspected twice and the dealer has verified the steering rack needs replacement, they still wont fix this. The message that comes on is power steering Malfunction see owners manual. When this locks out i get other items that wont work either like lane departure assist and blind spot inop lights. This started happening slowly roughly a year ago but it would only lock out once or twice a few days here and there and wouldn't do it for awhile, I brought it to the dealer then, which I showed them videos of what was happening and asked them to contact mbusa which they said they would call me and never did, I waited about a year while not driving it hoping maybe they would add my car to the recall and that never happened so I escalated the issue and called them myself, they asked me to bring it to the dealer again and I did they verified my problem and have said they wont fix it bc my car is not on the recall list. The recall my car should fall on is 16v899000 it is doing the exact thing this recall is worried about. I had to drive like this a few times bc I had no ride, driving like that when I know its about to lock out is a tiny bit better then when I am not expecting it and may need to again but it is not safe when trying to turn off an exit or a street it locks in the middle of turning or at the start of a turn and gets harder to control.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457260March 18, 2022
FUEL/PROPULSION SYSTEM
I am filing a complaint with your agency regarding a fuel pump malfunction with my 2011 Mercedes S550 (VIN# [XXX]), because I feel that the incident below is a major safety concern and is similarly situated to the following NHTSA Campaign #12V557000. On March 15, 2022, I was pumping gas into my vehicle at Costco in Brookhaven, Georgia. The gas attendant and I were chatting about gas prices and so forth. In 10-to-15 minutes Costco's members that were getting gas, were attempting to alert us that an ocean ($88.00) of fuel was rapidly spewing out the opposite side (driver side) of the vehicle's fuel tank. On March 16, 2022, I had the vehicle towed to RBM of Atlanta in Sandy Springs, Georgia. Later that afternoon, [XXX], the service advisor advised me that the vehicle's fuel tank will need to be replace. I agreed to the repair. However, I asked the advisor to send me photos of the malfunctioned part, as well as, an itemized Repair invoice. I have yet to receive either. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455478March 7, 2022
STRUCTURE:BODY:DOOR, EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2022 Mercedes-Benz S500. The contact stated that the passenger’s side headlamp was intermittently strobing while driving. The contact also stated that the front driver’s and passenger’s side doors were heavy. The contact stated that the driver’s and passenger’s side door stop features were inoperable. There were no warning lights illuminated. The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 2,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454509February 28, 2022
UNKNOWN OR OTHER
on Feb 26, 2022 between the hours of 4:00 am and 5:15 am the Sunroof on my 2016 S550 Mercedes Benz shatter for no cause or reasons while driving on the main highway. When the loud bang accrued while driving I immediately pulled the car over to exam the issue and I noticed the Sunroof glass had shattered. I was able to drive the S550 Mercedes Benz to my residence. However, this Sunroof Shattering could have a cause major issue if the lower cover to my sunroof was open. I would strong recommend Mercedes Benz reach out to the glass manufacture concerning this safety issue with defective glass (Shattering Glass Sunroof for no cause or reasons)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450397February 4, 2022
ELECTRICAL SYSTEM, COMMUNICATION, TIRES
The contact owns a 2022 Mercedes-Benz S500. The contact received a notification for NHTSA Campaign Number: 21V00J000 (Electrical System, Communication) however, the parts for the repair were unavailable. The dealer had been notified about the recall and confirmed that parts were not yet available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact also mentioned that he experienced a blowout failure with the passenger’s side front Pirelli PZero Tire, Tire Size: 255/35/R21, DOT Number: 1UN13874K. The contact stated that he replaced the tire with the spare; however, the vehicle was not taken to an independent mechanic or dealer. The contact stated that approximately a week later, the driver’s side tire experienced the same blowout failure and was taken to an independent mechanic. The contact stated that the driver’s tire had the same tire information as the front passenger’s side tire. The mechanic informed him that there were bubbles formed on the rear passenger’s side tire; Tire Size: 255/30/R21, DOT Number: IXTY8464L. The mechanic suggested that all the tires be replaced. The tire and vehicle manufacturer was not notified of the failure. The tire failure mileage was approximately 2,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449435January 30, 2022
UNKNOWN OR OTHER
The panoramic sunroof on my 2015 Mercedes’ Benz S550 e has malfunctioned in the closed position. The sunroof could detach and fly off the car during operation. The dealer has inspected and identified the problem. There was no warning sign before the sunroof failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449490January 30, 2022
STEERING
The adjustment up and down of the vehicle's steering column regularly sticks in the full "up" position and then cannot be easily re-adjusted. I have taken the vehicle in three times for servicing of this problem and the dealer solution was to only re-lubricate bearings and gears. Finally after problem has become more acute has the Mercedes dealer agreed to replace steering column in total.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449211January 28, 2022
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
Issue: STARTER BATTERY Repetitive online and dashboard screen message notices stating, "BATTERY CHARGE Status Critical," at all hours of day and night requesting immediate 30-60-min. of driving or car will not start. Have had to wake up from nightime sleep to drive car in middle of night so it would start the next morning to drive to work. Also, multiple electrical problems related to this issue ensue. Unreliable vehicle start up; too great a demand on electrical system. Vehicle taken in to dealer for service five times in six months since new purchase. Dealership Service Department found battery has malfunction. System restricted. Code stated, ". . . battery voltage may drop significantly under or at 45% due to listed operations on document. Most operations are for using vehicle ignition on (on ignition) and screen operation. Battery can be (can) drop due to using these functions." (See attached documentation.) BATTERY MAINTAINER (CHARGER) should be basic part of vehicle included in purchase price given battery drain on excessive electrical component demand not additional cost for Battery Maintainer (Charger) part and installation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449057January 27, 2022
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
Background: This is a V-8, gas vehicle.The 12-volt battery gives CRITICAL CHARGE notifications constantly. Incident: Dry pavement, 400-mile, January winter night, highway driving in Wisconsin Northwoods at posted 70 mph; some with cruise control, some without cruise control. Seat belt was in use. On four occasions, car independently, without any warning, dropped from 70 mph to 35 mph, projecting me forward. No reduction in speed signage No small town drive through. With car and semi-truck traffic behind me, luckily no rear end collisions, injury or death occurred. During dealership repair service 12/09/2021 - 12/17/2021, along with mailed pending recall from manufacturer for ENGINE CONTROL SOFTWARE UPDATE, was told December 28, 2021 it would occur. When car returned for service on 01/18/2022 (and is still in for service today - 01/26/2022), I was told 01/14/2022 was the update release. I have not received any updated manufacturer notifications. Dealership (Illinois) says CONTROL MODULE on order from West Coast. (Photo - Portion of text response from Dealership Service Writer on 01/26/2022 is attached.) Dangerous vehicle. This newly designed model has engineering problems. Should not have been released to sales market. Numerous ELECTRICAL Problems have occurred since my August 5, 2021 purchase.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446332January 5, 2022
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
The contact owns a 2021 Mercedes-Benz S580. The contact stated that while driving, the navigation system became inoperable. There were several unknown warning lights illuminated. The contact received notification of NHTSA Campaign Number: 21V843000 (Engine and Engine Cooling) however, the part to do the recall was unavailable. The vehicle was taken to the local dealer however, the mechanic was unable to duplicate the failure. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure however, no further assistance was provided. VIN tool confirms parts are not available. The approximate failure mileage was 600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444036December 16, 2021
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: DYNAMIC BRAKE SUPPORT/BRAKE ASSIST
The contact owns a 2021 Mercedes-Benz S580. The contact stated while driving approximately 5 MPH, the brakes failed to function as needed while the brake pedal was being depressed. The failure resulted in a crash. There were no injuries sustained. The contact stated that the accident occurred due to the failure in the braking system as well as the intelligent driving feature. The contact stated that the vehicle inadvertently shutoff and restarted without driving input. The brake assist feature did not engage because the driver was already actively depressing the brake pedal. The contact stated no warning light was illuminated. The vehicle was taken to a local dealer where it was test-driven for two miles however, the contact was yet to receive any information on a possible cause for the failure. The contact was concerned that it was only a matter of time before an even more serious accident would occur. A police report was not filed. The manufacturer was contacted, and the contact requested to be provided the diagnostic report, the Event Data Recorder (EDR) info, and the front camera info. The contact was informed that if she provided any videos or subsequent pictures prior to the crash, she would be provided the information that she requested. The contact later received a letter stating that she would not be provided the information requested. The contact was provided with no further assistance. The vehicle was not repaired. The failure mileage was approximately 1,194.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11443625December 13, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2021 Mercedes-Benz S580. The contact received a notification for NHTSA Campaign Number: 21V843000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The dealer had been notified about the recall; however, the contact was informed that the parts were not yet available. The manufacturer had also been notified of the recall but offered no assistance. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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