Mercedes-Benz R-Class Complaints (2007)

47 consumer complaints on file.

#11549505October 11, 2023
ENGINE
Error codes P0016 and P0017 camshaft out of alignment and vehicle will not pass smog test, also loss of power of the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532409July 15, 2023
SERVICE BRAKES, AIR BAGS, BACK OVER PREVENTION: WARNINGS
Pressed down on braked and nothing happened. Pressed down on emergency break to aid in stopping. No warning lights or sounds
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11488498October 8, 2022
POWER TRAIN, ENGINE, SERVICE BRAKES
UNKNOWN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483348September 7, 2022
SERVICE BRAKES
The contact owned a 2007 Mercedes-Benz R350. The contact stated while driving at 65 MPH and approaching traffic, another vehicle crashed into the rear of his vehicle. The contact slammed on the brakes but the brake pedal failed to respond, causing the front of the vehicle to crash into a second vehicle. The air bags deployed. The passengers of the second vehicle did not sustain any injuries. The contact sustained a chest burn but did not seek medical assistance. A police report was filed. The vehicle was towed to an autobody repair shop but was not diagnosed or repaired. The dealer was notified of the failure. The contact later received recall notification of NHTSA Campaign Number: 22V315000 (Service Brakes, Hydraulic), which he associated with the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128524September 10, 2018
ENGINE, POWER TRAIN
CHECK ENGINE LIGHT CAME UP. CAR CANNOT ACCELERATE BEYOND ~30 MPH EVEN WITH HIGH REV.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959031March 7, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2007 MERCEDES-BENZ R350. WHILE DRIVING 35 MPH, THE VEHICLE BEGAN TO VIBRATE. WHILE SHIFTING GEARS, THE VEHICLE VIOLENTLY LUNGED FORWARD WITHOUT WARNING. THE ACCELERATOR PEDAL WAS ENGAGED WITH FORCE; HOWEVER, THE VEHICLE FAILED TO ACCELERATE. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 138,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949216February 3, 2017
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
TL* THE CONTACT OWNS A 2007 MERCEDES-BENZ R350. FIVE MINUTES AFTER THE CONTACT ACTIVATED THE SEAT WARMER, SHE SMELLED AN ABNORMAL BURNING ODOR. WHEN THE CONTACT ATTEMPTED TO EXIT THE VEHICLE, HER JACKET WAS STUCK TO THE SEAT. UPON INSPECTION, THE CONTACT NOTICED A HOLE IN THE SEAT AND JACKET. THE CONTACT SUSTAINED MINOR BURN INJURIES. IT WAS UNKNOWN IF MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 148,000.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10949309February 3, 2017
SEATS
GOT IN MY CAR AND TURNED ON MY SEAT WARMERS AND PROCEEDED TO DRIVE. AFTER DRIVING FOR 5 MINUTES I NOTICED A SMELL, THOUGH IT WAS THE FUMES FROM THE CAR IN FRONT OF ME. I KEPT DRIVING AND THEN I FELT SOME DISCOMFORT ON MY LOWER LEFT UPPER HIP AREA. FELT LIKE SOMETHING WAS BITING ME. BY THIS TIME I WAS A MAJOR HIGHWAY AND KEPT FEELING DISCOMFORT....GOT TO MY DESTINATION AND PROCEEDED TO GET OUT OF THE CAR AND MY COAT WAS STUCK TO THE SEAT. I TURNED AROUND AND TO LOOK AT THE SEAT AND THERE WAS A HOLE IN THE SEAT AND MY COAT. THE DISCOMFORT I FELT WAS THE BURNING FROM THE SEAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935892December 16, 2016
SEATS
TL* THE CONTACT OWNS A 2007 MERCEDES-BENZ R350. WHILE OPERATING THE VEHICLE, A BURNING ODOR WAS PRESENT INSIDE THE VEHICLE. THE DRIVER LATER NOTICED THAT THE DRIVER SIDE LUMBAR AREA OF THE FRONT DRIVER SEAT BECAME EXTREMELY HOT AND BURNED THROUGH THE LEATHER SEAT AND THE CLOTHING WORN BY THE DRIVER. THERE WERE NO INJURIES. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 104,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10865747May 19, 2016
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
TL* THE CONTACT OWNS A 2007 MERCEDES-BENZ R350. WHILE DRIVING APPROXIMATELY 20 MPH, THE INSIDE OF THE VEHICLE FILLED WITH SMOKE. THE CONTACT NOTICED THAT THE DRIVER'S SEAT CAUGHT FIRE. THE CONTACT STATED THAT THE SEAT WARMER WAS ACTIVATED AND, ONCE THE SEAT WARMER WAS DEACTIVATED, THE FIRE EXTINGUISHED INDEPENDENTLY. THERE WERE NO INJURIES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10836225February 15, 2016
SEATS
I NOTICED I WAS GETTING BURNED ON MY UPPER HIP WHEN THE SEAT HEATER WAS ON. THOUGHT IT WAS THE METAL TRIM ON MY JEANS GETTING TOO HOT BUT DISCOVERED THE SEAT HEATER HAD BURNED A HOLE THROUGH THE SEAT AND SMELLED LIKE A FIRE. I TURNED IT OFF AND NOW DO NOT USE THE SEAT HEATERS. IT GOT HOT IN A FEW MINUTES AFTER STARTING.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10744761July 29, 2015
ELECTRONIC STABILITY CONTROL (ESC)
WHILE DRIVING THE ESP/ABS LIGHT BEGAN FLASHING AND A THE CAR MADE A BEEPING SOUND. THE WARNING LIGHT CAME ON AND A MESSAGE STATING "DRIVE DIRECTLY TO THE WORKSHOP WITHOUT SWITCHING GEARS," POPPED UP. I STOPPED THE CAR AND STARTED IT AGAIN AND THERE WAS NO LIGHT FOR ABOUT 2 MINUTES OF DRIVING, THEN THE LIGHTS BEGAN AGAIN ABS/ESP AND FLASHING INOPERATIVE LIGHT. I DROVE THE CAR HOME AS IT WAS SCHEDULED FOR AN APPOINTMENT THE FOLLOWING MORNING. THE NEXT MORNING I TRIED STARTING THE CAR AND IT WOULD NOT START AND STARTED BEEPING INCESSANTLY. THE CAR WAS INOPERATIVE AND WOULD NOT START OR CRANK. I HAD TO CALL MERCEDES BENZ ROADSIDE ASSISTANCE TO TRANSPORT THE VEHICLE TO THE DEALERSHIP. IT WAS FOUNDED BY THE DEALERSHIP THAT THERE WAS A WIRING SENSOR PROBLEM CAUSING INACCURATE SIGNALS TO BE SENT TO THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735657July 22, 2015
ENGINE, SUSPENSION, EQUIPMENT ADAPTIVE/MOBILITY
MERCEDES R350 4MATIC YEAR 2007, CURRENT 80000 MILES. 1/ FIRST ISSUE AROUND 20000 MILES, AC IS NOT WORKING WHEN USED FOR LONG HOURS OF DRIVING. NEED TO STOP THE VEHICLE AND TURN OFF ENG AND RESTART ENG THEN TURN AC BACK ON TO MAKE IT WORK AGAIN. HAPPEND TILL NOW 80000 MILES. NOISE COME FROM ALL 4 DOORS DUE TO THE GAP SEAL OF THE ALL DOOR VIBRATION WHILE DRIVING. 2/ AROUND 40000 MILES, POWER SW WINDOW ON DRIVER SIDE COME OFF AT ALL 4 BUTTONS JUST LIKE A PCS KNOCK OFF OF TOY. 3/ AUTO POWER TRUNK IS NOT WORKING, BELT TENSSION PULLEY BROKE AT 50000 MILES. 4/ FRONT BRAKEPAD REPLACE EVERY 30000 MILES + FRONT ROTOR REPLACE AT 60000 MILES, REARPAD AT 40000 MILES. 5/ 70000 MILES REAR LEFT AIR SHOCK LEAK + 78000 MILES REAR RIGHT AIR SHOCK LEAK + POWER STERRING LEAK DUE TO SEAL RING BROKE + 77000 MILES OIL CAM PLUG BROKE THEN OIL LEAKING. 6/ 78000 MILES A BIG PROBLEM COME UP: TRANSMISSION IS NOT SHIFTING ANYMORE AND STUCK AT LOW GEAR (VALVE BODY SERVICE TIME) IF YOU DONT WANT TO REPLACE A WHOLE NEW 7 GEARS TRANSMISSION. 7/ 78000 MILES INTAKE MANIFOLD FLAP ARM BROKEN THEN ENG LIGHT POP UP. THIS IS A NOT RELIABLE VEHICLE TO DRIVE AND WORTHLESS OF $55000. PLEASE DO SOME RESEARCH BEFORE BUY THIS TYPE OF VEHICLE. SO MANY REPEATS PROBLEM FROM CAR OWNER.....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716587May 14, 2015
AIR BAGS, SUSPENSION, EXTERIOR LIGHTING
HISSING NOISE,LEANING TO THE RIGHT PASSENGER SIDE, POWER WINDOW BOTTONS ARE BREAK EASILY,EMERGENCY BRAKE HANDLE CAME OFF/BREAK EASILY, AND TRUNK STOPPED WORKING.IF THIS VEHICLE LEAN MORE LOW TO THE GROUND, THIS COULD CAUSE SERIOUS ACCIDENT. THIS IS NOT SAFE TO DRIVE, DO NOT PUT YOUR CHILDREN IN THIS TYPE OF VEHICLE. WE REGRETED GETTING THIS VEHICLE. PEOPLE DO YOUR RESEARCH, THIS VEHICLE IS EXPENSIVE TO FIX. TOO MANY DEFECTS! IT'S HORRIBLE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713541April 29, 2015
SUSPENSION, ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
REPLACE ENGINE, TRANSMISSION, 3 SUSPENSIONS IS 3 YEARS-TWICE ON THE RIGHT SIDE MERCEDES AND INTERCAR CLAIMED THAT RIGHT REAR AIR SPRING HAD A LEAK LEFT REAR SHOCK LEAKING AND CLAIMED NORMAL WEAR AND TEAR AT 71725 MILES-SO WAS THE PAGES AND PAGES OF THE LINK BELOW AT 71000 MILES, POWER DOOR LOCKS STOPPED WORKING, POWER DRIVERS MIRROR STOPPED WORKING, SAFETY LOCK FOR BACK WINDOWS STOP WORKING, BURNS 2 QUARTS OF OIL A MONTH, SUNROOF LEAKS, AND DOESN'T ALWAYS CLOSE ALL THE WAY, ABS SPEED SENSORS DEFECTIVE, REAR MAIN RADIAL SEAL IN TRANSMISSION DEFECTIVE, REPLACE DEFECTIVE ENGINE THERMOSTAT, REPLACED THE BATTERIES DUE TO CORROSION (UNDER THE SEAT), FAULTY SIGNALS FOR TAIL LIGHTS AND PARKING TAIL LAMPS (ELECTRICAL), AIR CONDITIONING AMBIENT SENSOR DEFECTIVE, REPLACE DEFECTIVE RADIO ANTENNA. THIS CAR HAS MAJOR DESIGN FLAWS, AND HAS BEEN DISCONTINUED BY MB. MY 2007 R350 HAS HIT EVERY DEFECT LISTED BELOW WITH THE EXCEPTION OF PARKING BRAKE, AND STEERING COLUMN. MERCEDES-BENZ ALWAYS CLAIMS IT IS NORMAL WEAR AND TEAR. I KNOW OF NO CAR LET ALONE A MERCEDES WITH THIS MANY DEFECTS, I WANT THEM TO BUY THIS PIECE OF JUNK BACK, THEY OFFERED ME 2000 TOWARDS A NEW MERCEDES, I HAVE BEEN DRIVING MERCEDES SINCE 1995 AND NEVER HAD PROBLEMS LIKE THIS. YOU WOULD THINK AS MANY OF THEIR CARS I OWNED THAT THEY WOULD HAVE STEPPED UP TO SAVE NOT JUST THEIR REPUTATION BUT O SAVE A CLIENT. SUSPENSION COMPLAINTS: ALL AT SIMILAR MILEAGE, MB RESPONSE WAS NORMAL WEAR AND TEAR. HTTP://WWW.ABOUTAUTOMOBILE.COM/COMPLAINT/2007/MERCEDES-BENZ/R350/SUSPENSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676887January 21, 2015
SUSPENSION
JUST BROUGHT THIS VEHICLE ON 11/2014 ITS A 2007 MERCEDES R350 WOKE UP ONE MORNING AND THE VEHICLE WAS LEANING TO THE LEFT THE FRONT OF THE LEFT PASSENGER SIDE WAS EXTREMELY LOW. IT'S VERY LOW AND IS NOT DRIVABLE. NO WARNINGS. THIS SITUATION IS VERY DANGEROUS AND I SEE I AM NOT THE ONLY ONE HAVING THIS PROBLEM. THIS VEHICLE NEEDS TO BE RECALLED AND THE MANUFACTURE NEEDS TO FIX THE ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659743November 20, 2014
SUSPENSION
WHEN I WOKE UP MY CAR WAS LEANING TO ONE SIDE (THE RIGHT SIDE)...COUPLE OF TIMES THE RED LIGHT (STOP CAR TOO LOW COMES ON) AND I HAVE TO STOP IN A SAFE AREA OF COURSE, BUT THIS IS SCARY WHEN YOU HAVE YOUR YOUNG KIDS WITH YOU... THE MALFUNCTION LIGHT COMES ON WHEN DRIVING OVER 45 MILES AWAY FROM HOME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659115November 18, 2014
SUSPENSION
THE REAR SUSPENSION BEGAN TO PRODUCE A HISSING NOISE UPON PARKING. THE NEXT TIME WHILE DRIVING A LOUD RELEASE OF AIR WAS HEARD COMING FROM THE REAR PASSENGER SIDE AND THE REAR END OF THE CAR SLAMMED TO THE GROUND. NOW I HAVE TO HAVE THE REAR SUSPENSION REPLACED. THIS SUDDEN FAILURE AT HIGHWAY SPEEDS, ESPECIALLY IN UNFAVORABLE WEATHER CONDITIONS, COULD RESULT IN A SERIOUS ACCIDENT. REPORTS OF PROBLEMS WITH THE AIRMATIC SYSTEM ARE ABUNDANT AND NOT JUST ISOLATED TO MY AND YEAR OF CAR. IN FACT MB IS CURRENTLY IN A CLASS ACTION LITIGATION REGARDING THE AIRMATIC SUSPENSION IN THEIR GL LINE OF CARS. I BELIEVE THE PROBLEM TO BE SYSTEMIC AND SHOULD BE RESOLVED BY MB TO HELP ASSURE THE SAFETY OF THOSE THAT DRIVE THEIR VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639450September 26, 2014
SUSPENSION
TL* THE CONTACT OWNS A 2007 MERCEDES BENZ R350. THE CONTACT STATED THAT UPON ENTERING THE VEHICLE, IT WAS LEANING TO THE PASSENGER SIDE. THE VEHICLE WAS TAKEN TO A DEALER, WHO DIAGNOSED THAT THE STRUT AND THE AIR SPRING FOR THE PASSENGER SIDE AND SUSPENSION KIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567938March 8, 2014
SUSPENSION
PARKED AND VEHICLE PRECEDED TO LEAN TO THE REAR LEFT PASSENGER SIDE. IT'S VERY LOW AND IS NOT DRIVABLE. NO WARNINGS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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