Mercedes-Benz Metris Service Bulletins
43 manufacturer communications on file.
- November 9, 2022•Document ID: 10228605Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- NCU-VS2SIMKOM
- Date Added:
- January 3, 2023
- Manufacturer:
- MERCEDES-BENZ
Summary(RC)Update Hermes Communication Module Software
Associated Products (1)Associated Documents - October 11, 2022•Document ID: 10226488Service Bulletin/Repair InstructionsFUEL SYSTEM, GASOLINE
- Mfr Comm. #:
- MB Launch NCU-VS
- Date Added:
- November 21, 2022
- Manufacturer:
- MERCEDES-BENZ
Summary(SC)Inspect Clamps on Heating Circuit Hose Lines
Associated Products (1)Associated Documents - August 10, 2022•Document ID: 10227941Service Bulletin/Repair InstructionsELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:THERMAL MANAGEMENT:HEATER
- Mfr Comm. #:
- MB Launch NCU-VS
- Date Added:
- December 19, 2022
- Manufacturer:
- MERCEDES-BENZ
Summary(SC)Retrofit PTC Heater
Associated Products (1)Associated Documents - August 10, 2022•Document ID: 10220286Service Bulletin/Repair InstructionsEQUIPMENT
- Mfr Comm. #:
- MB Launch NCU-VS
- Date Added:
- September 19, 2022
- Manufacturer:
- MERCEDES-BENZ
Summary(SC)Retrofit PTC Heater
Associated Products (1)Associated Documents - June 15, 2022•Document ID: 10217596Service Bulletin/Repair InstructionsEQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
- Mfr Comm. #:
- Service and Part
- Date Added:
- August 8, 2022
- Manufacturer:
- MERCEDES-BENZ
Summary(SC)Provide Supplementary Operator's Manual
Associated Products (2)Associated Documents - June 3, 2022•Document ID: 10215010Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- LI82.85-N-074925
- Date Added:
- July 5, 2022
- Manufacturer:
- MERCEDES-BENZ
SummaryComplaint In order to better analyze the situation in the field and the wide variety of complaints relating to the Metris Infotainment System Audio 30/40 (GARMIN), a questionnaire must be completed and a log file created for the aforesaid component when a complaint is made. In addition, please create a PTSS case and add the questionnaire and the log file to this as attachments. The procedure for completing the questionnaire and creating the log file is described under "Remedy" It is particularly important that you pay attention to the checklist and the requirements for creating a PTSS case (see point 5 "Remedy") relating to the Metris Infotainment System Audio 30/40 (GARMIN) Cause Under analysis Remedy IMPORTANT: Before creating a PTSS case, it is essential to check whether a LI for a complaint has already been published and whether the Metris Infotainment System Audio 30/40 (GARMIN) has the latest software release installed.
Associated Products (2)Associated Documents - June 3, 2022•Document ID: 10215008Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- LI82.85-N-074922
- Date Added:
- July 5, 2022
- Manufacturer:
- MERCEDES-BENZ
SummaryComplaint The volume of the radio/radio - navigation (RD) control unit (N87/15) is too quiet even at maximum volume. Cause Radio/radio - navigation (RD) control unit (N87/15) software Remedy Remedy of new software for radio/radio - navigation (RD) control unit (N87/15) is expected to be available in Q4/2022
Associated Products (2)Associated Documents - June 3, 2022•Document ID: 10215007Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- LI82.85-N-074921
- Date Added:
- July 5, 2022
- Manufacturer:
- MERCEDES-BENZ
SummaryComplaint The person being called/caller is hard to understand when traveling at speeds greater than 80 km/h(50mph) in the vehicle. Cause Radio/radio - navigation (RD) control unit (N87/15) software Remedy Remedy of new software for radio/radio - navigation (RD) control unit (N87/15) is expected to be available in Q4/2022.
Associated Products (2)Associated Documents - June 3, 2022•Document ID: 10215006Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- LI82.85-N-074920
- Date Added:
- July 5, 2022
- Manufacturer:
- MERCEDES-BENZ
SummaryComplaint - Regionally strong broadcasting stations are poorly received or not received at all. - Interruptions to reception when driving Cause - Third-party installations (e.g. GPS trackers) - Periphery of antenna (e.g. stone chipping on windshield, antenna amplifier, etc.) - Broadcaster reception area reached, no alternative frequency available - Radio/radio - navigation (RD) control unit (N87/15) Remedy Important note: In light of this, we would like to point out that third-party electrical installations/electrical retrofitting operations in the vehicle can significantly contribute to faults. The vehicle must always be checked in its standard condition.
Associated Products (2)Associated Documents - June 3, 2022•Document ID: 10215003Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- LI82.85-N-074919
- Date Added:
- July 5, 2022
- Manufacturer:
- MERCEDES-BENZ
SummaryComplaint As soon as a telephone call via Apple CarPlay is ended, the connection to the customer's connected smartphone is disconnected and the radio/radio - navigation (RD) control unit (N87/15) can no longer be operated. Cause 1. Radio/radio - navigation (RD) control unit (N87/15) software 2. Apple iOS software status Remedy 1. Update radio/radio - navigation (RD) control unit (N87/15) software to the latest software status. 2. Update software of customer smartphone to current iOS version.
Associated Products (2)Associated Documents - June 3, 2022•Document ID: 10215001Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- LI82.85-N-071595
- Date Added:
- July 5, 2022
- Manufacturer:
- MERCEDES-BENZ
SummaryComplaint Head unit for Audio 30/40 VIS (Garmin) - Problems at market launch. Information: At market launch of the head unit for Audio 30/40 VIS (Garmin), some of the functions are only available to a limited extent or are not yet available. This can result in various problems. At the workshop, during delivery inspection: 1. After transport mode is deactivated, the Audio 30/40 VIS (Garmin) head unit cannot be commissioned. 2. Apple CarPlay or Android Auto not available (see "Important mail" 16-2020) (Smartphone Integration). Other possible customer complaints: - System: System instability when using Bluetooth telephony, the multimedia system and/or the USB flash drive. - Reversing camera: Reversing camera menu inoperative when starting the system. - Bluetooth telephony: No call list display. - Bluetooth telephony: No name display for calls if telephone number is not stored with country code +34. Cause Software release. Remedy Update control unit software
Associated Products (2)Associated Documents - June 2, 2022•Document ID: 10215002Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- LI82.85-N-074054
- Date Added:
- July 5, 2022
- Manufacturer:
- MERCEDES-BENZ
SummaryComplaint The connection of the customer's smartphone connected via the original USB cable is disconnected after an undefined period of time for no apparent reason. The Apple iPhone 12 and subsequent models are primarily affected by this. Cause Hardware for radio control unit (Audio) (N87/15) Remedy Modification to hardware for radio control unit (Audio) (N87/15). Due to the worldwide semiconductor crisis and internal development processes, this remedy will only be available by the start of/middle of 2023 at the earliest.
Associated Products (2)Associated Documents - June 1, 2022•Document ID: 10217645Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- Recall Notificat
- Date Added:
- August 8, 2022
- Manufacturer:
- MERCEDES-BENZ
Summary(RC)Update Hermes Communication Module Software
Associated Products (1)Associated Documents - May 17, 2022•Document ID: 10214724Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- Service Notifica
- Date Added:
- June 27, 2022
- Manufacturer:
- MERCEDES-BENZ
SummaryRetrofit Hermes Communication Module
Associated Products (1)Associated Documents - April 1, 2022•Document ID: 10212901Service Bulletin/Repair InstructionsFUEL SYSTEM, GASOLINE
- Mfr Comm. #:
- 2022040011
- Date Added:
- May 31, 2022
- Manufacturer:
- MERCEDES-BENZ
SummaryCheck and Replace Fuel Hose Clamps and Hose.
Associated Products (2)Associated Documents - April 1, 2022•Document ID: 10212899Service Bulletin/Repair InstructionsSERVICE BRAKES
- Mfr Comm. #:
- 2022030032
- Date Added:
- May 31, 2022
- Manufacturer:
- MERCEDES-BENZ
SummaryBrake Fluid Reservoir Mounting.
Associated Products (2)Associated Documents - March 16, 2022•Document ID: 10210398Service Bulletin/Repair InstructionsEQUIPMENT:OTHER:LABELS
- Mfr Comm. #:
- Spare Tire Infor
- Date Added:
- April 18, 2022
- Manufacturer:
- MERCEDES-BENZ
SummaryReplace Spare Tire Information Label
Associated Products (1)Associated Documents - December 15, 2021•Document ID: 10206636Service Bulletin/Repair InstructionsSEAT BELTS
- Mfr Comm. #:
- VSC2021110005
- Date Added:
- January 18, 2022
- Manufacturer:
- MERCEDES-BENZ
SummaryReplace Certain Seatbelts
Associated Products (1)Associated Documents - December 1, 2021•Document ID: 10206074Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- LI82.85-N-074054
- Date Added:
- January 6, 2022
- Manufacturer:
- MERCEDES-BENZ
Summary"Audio 30/40 VIS (Garmin) head unit - Con- nection failure with smartphone integration "
Associated Products (1)Associated Documents - May 19, 2021•Document ID: 10198474Service Bulletin/Repair InstructionsSTRUCTURE; SEATS
- Mfr Comm. #:
- VS2SITZNAT-Repla
- Date Added:
- June 28, 2021
- Manufacturer:
- MERCEDES-BENZ
SummaryReplace Seat Frame Base
Associated Products (1)Associated Documents