Mercedes-Benz GLK-Class Complaints

950 consumer complaints on file.

#11437181October 18, 2021
ENGINE
The contact owns a 2013 Mercedes-Benz GLK350. The contact stated that while taking the vehicle to 2 independent mechanics for a smog check inspection, she notified the mechanics that the check engine warning light was illuminated. The mechanics stated that at times the electrical sensor needed to be reset. Several days later the warning light returned. The contact took the vehicle to MBZ dealer who diagnosed the failure as Camshaft- hall sensor leaking oil travel into harness to my module. The Contact has now learned and been informed by mechanics of this matter. The vehicle was not repaired by MZB due to the repair cost. The failure mileage was approximately 37,573.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436729October 14, 2021
FUEL/PROPULSION SYSTEM
I have a Mercedes GLK 350 .When I fill up the gas tank in full I can smell gas. I called the dealer and they refused to fix it because there is no recall in Mercedes GLK 350 and it is not covered by emission warranty. They will charge me $200 just to diagnose the problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436489October 12, 2021
SEATS
The contact owns a 2013 Mercedes-Benz GLK350. The contact stated while driving at 40 MPH, the headrest inadvertently deployed and hit the contact's husband in the back of the head. There were no warning lights illuminated. The contact stated that they continued to drive the vehicle and later veered to the side of the road to determine the cause of the failure. The dealer was notified of the failure and advised the contact that they would be responsible for the cost of the repair as the vehicle was out of warranty. The contact stated two months later, an unknown message appeared on the instrument panel indicating that the driver side and passenger side frontal air bags needed to be replaced. The vehicle was taken to the dealer who diagnosed that the headrest needed to be replaced. The manufacturer was notified of the failure and did not provide any assistance. The vehicle was not repaired. The approximate failure mileage was 73,930.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435848October 7, 2021
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
The contact owns a 2010 Mercedes-Benz GLK350. The contact stated that fuel was present leaking from the rear passenger’s side of the vehicle onto the ground. The vehicle was towed to an independent mechanic who diagnosed that the fuel pump was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were not yet contacted. The failure mileage was 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435769October 6, 2021
STEERING
On September 20, 2021, my steering wheel locked will driving into shopping center in Stockton, CA., I called AAA towing service to tow my car to Mercedes-Benz of Stockton for repairs. I'm glad to say no one was behind me while driving. It locked without any notice, near by customers to the center pushed my car to safety. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433907September 21, 2021
POWER TRAIN, ELECTRICAL SYSTEM
My car goes abruptly into park while driving or reversing at 5 mph or less. This is a big safety concern if it ever suddenly stalls in a highway, I may get into a life threatening accident. There are no warning or sensor lights that light up when this happens. I have taken it to the Mercedes Benz dealer who said it was a shift module error which I paid to fix and not even two weeks later the same problem persisted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433426September 18, 2021
FUEL/PROPULSION SYSTEM
Two fuel tank leaks that are a fire hazard. First one was around fuel pump, cracks in plastic flange. Had repaired with a sealant. Recently another leak around the filler tube. Leak around passenger side rear wheel when filling tank. Strong smell of gasoline if not completely filled to cause leak. I would think a dangerous fire hazard. I see recalls for other year models, but not 2010, even though basically identical.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431865September 6, 2021
ELECTRICAL SYSTEM
The driver's side seat failed. Due to a seat electrical harness failure the seat became stuck and neither the seat seatback or headrest could be moved. I could comfortably still reach steering wheel and pedals but my wife could not safely do so. The car has approximately 36k miles on it. I paid to repair this $831 negotiated down from $1600+. This is a pressing NHTSA issue because on the repair invoice the technician noted that a 40 amp fuse had been installed in a 30 amp socket. Presumably it came from the factory in this condition. The car has only been serviced by MBZ dealers - 2, palm springs and sandiego- and to my knowledge no one has touched the fuses or box. The electrical system from the factory is running 40 amps on a circuit designed for 30. This is a manufacturing or design defect which will likely as here, cause failure and could possibly at least to my non electrical engineer's mind cause fire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429609August 18, 2021
STRUCTURE:BODY
The contact owns a 2010 Mercedes-Benz GLK350. The contact called for the owner of the vehicle who stated that the vehicle was beginning to wobble while driving. The contact stated that he worked for a dealer where a certified mechanic observed the vehicle and diagnosed that the control arms were severely rusted and not seated correctly on the vehicle causing the rear subframe to be severely damaged and needing replacement. The vehicle was not repaired. The manufacturer was made aware of the failure and opened a case. The failure mileage 79,308. Consumer stated been vehicle is being held at a repair facility for quite some time now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428939August 13, 2021
ENGINE, VEHICLE SPEED CONTROL, POWER TRAIN
Left side boost tube blown twice on my vehicle. Technical part info: 204-528-00-00, Charge Air Hose Both incidents involved sudden loss of power in the middle of the free way driving. First incident: Christmas Day 2018, on the way to Las Vegas from Grand Canyon visit, on highway 93. Fortunately, no vehicle was behind when I lost the power, moved to right lane and continued driving slowly to reach the hotel in LV (about 50 miles at low speeds). Check engine light came on immediately after loosing the power. Next day morning, visited the local Mercedes dealer to repair the vehicle, it costed me $520.19 This was in the middle of a long road trip from Phoenix to San Fransisco. Second incident: July 29th 2021, right after I picked up the vehicle from a repair shop to repair the rear bumper. Vehicle pick up was slow, no check engine light. Next day morning, on the way to work on I-17, vehicle lost the power while merging onto Freeway. Almost got hit a by trailer truck which was right behind me. Moved back to right lane and slowly drove to work. Check engine light came on after few minutes of driving. Took the vehicle to repair on August 6th to a local dealer. This time they didn't charge me for the repair and said it's covered under warranty. I don't have any warranty. Seems like it's a design issue with turbo charge air hose and/or a faulty part. It's a real safety issue if it blown in the middle of driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428633August 11, 2021
POWER TRAIN
The contact owns a 2013 Mercedes-Benz GLK250. The contact received notification of NHTSA campaign number: 21V539000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced the failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425776July 21, 2021
FUEL/PROPULSION SYSTEM
String gas smell from under the car, found the fuel pump cover cracked and seal faulty
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423654July 6, 2021
ELECTRICAL SYSTEM, STEERING
When driving, the steering wheel locks and I can no longer steer the vehicle, it locks in a way that I cannot move the steering wheel at all, which may cause me to crash if I am at a dead end road and need to turn. I have been trying to contact the manufacturer for resolution but have not received any responses. This was a recall back in 2017 under NHTSA Campaign Number: 17V-595 for 2015-2017 Mercedes Benz cars, with the component of Steering/Electric Power Assist System. I am not sure why my car is not listed in the recall since it does have this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422201June 24, 2021
AIR BAGS
According to Takata, in the event of an inflator explosion metal fragments could pass though the air bag cushion material, which mayores últ in injury or death to vehicle occupants.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421710June 21, 2021
ELECTRICAL SYSTEM
Transmission goes into park at low speed when braking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420718June 13, 2021
FUEL/PROPULSION SYSTEM, SUSPENSION
EXCESSIVE FUEL FUME/SMELL INSIDE THE CABIN AND OUTSIDE OF THE CAR PARTICULARLY ON FULL TANK. STABILIZER BAR LINKS PRODUCING DRIVE INSTABILITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418199May 23, 2021
VEHICLE SPEED CONTROL
My car shifts from Drive into Park when I'm moving less than 5 miles an hour, so I've been trapped (momentarily) taking turns, in intersections, in traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418042May 21, 2021
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2014 Mercedes Benz GLK350. The contact stated while driving at various speeds, there was a loud sound coming from the sunroof. The contact stated that there was no warning light illuminated. The vehicle was taken to the local dealer where it was diagnosed with the cassette part that needed to be replaced. The vehicle was repaired however, after retrieving the vehicle, the contact stated that an abnormal sound was coming from the sunroof. The sunroof glass shattered and glass shards fell onto the contact. The contact then took the vehicle back to the dealer where it was diagnosed that the sunroof needed to be replaced. The contact related the failure to an unknown recall. The manufacturer was informed of the failure and informed the contact that she would receive a callback. The failure mileage was approximately 180,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417835May 19, 2021
FUEL/PROPULSION SYSTEM
Lately, everytime I filled up the gas tank, I can smell gas from the rear left area. After some time when the tank is maybe a little over half the smell is gone. I assume there is a leak somewhere from the fill pipe to the tank. Maybe a bad rubber connector, gasket/seal failure? The vehicle has never been involved in any crash. Normal usage. Low mileage. Should this be covered by MB warranty at no cost to the owner? Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407299April 9, 2021
ELECTRICAL SYSTEM
CAR PUTS ITSELF IN PARK WHILE COMING TO A STOP WHEN IT'S SNOWING/RAINING/ IN THE CAR WASH, ALL WARNING LIGHTS AND ELECTRIC POWER STEERING GO OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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