Mercedes-Benz GLK-Class Complaints

950 consumer complaints on file.

#11039168October 24, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ GLK350W4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF MASSAPEQUA AT (631) 213-2023 (101 EAST SUNRISE HIGHWAY, AMITYVILLE, NY 11701) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039301October 24, 2017
AIR BAGS
TAKATA RECALL- RECV'D NOTICE THAT PART WAS AVAILABLE TO FIX, WAS TURNED AWAY BY SERVICE DEPARTMENTS STATING THE PART IS STILL PENDING. I HAVE 2 DEFECTIVE AIRBAGS AND THIS IS TRANSPORTATION THAT IS USED BY MYSELF TO TRANSPORT MY CHILDREN. I FEEL VERY UNSAFE AND HAVE BEEN PATIENTLY WAITING FOR OVER A YEAR FOR THESE REPLACEMENT AIRBAGS. WE WANT TO PASS THIS CAR DOWN TO MY TEENAGE SON TO START DRIVING, BUT ARE UNABLE TO DO SO WITH THE LACK OF SAFETY. PLEASE RESOLVE THIS ISSUE ASAP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039302October 24, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF WHITE PLAINS (50 BANK ST, WHITE PLAINS, NY) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039314October 24, 2017
AIR BAGS
TAKATA RECALL I AM UNABLE TO OBTAIN FAIR MARKET VALUE ON MY VEHICLE WITH A TRADE-IN DO TO THE RECALL AND LACK OF A SOLUTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035818October 23, 2017
AIR BAGS
I RECEIVED A RECALL ON APRIL 2016 FOR THE DRIVER-SIDE TAKATA AIRBAG AND A RECALL ON AUGUST 2016 FOR THE PASSENGER-SIDE TAKATA AIRBAG. I HAVE CONTACTED MERCEDES ON MULTIPLE OCCASIONS AND NOTHING HAS BEEN DONE. MY DEALERSHIP MERCEDES-BENZ OF NORTH PALM BEACH 9275 FL A1AALT, NORTH PALM BEACH (561) 848-2900 CANNOT GIVE ME ANY ANSWERS AS TO WHEN THEY COULD REPLACE THOSE BAGS AND DO NOT SEEM TO CARE!! IN THE MEANTIME I AM DRIVING WITH 2 POTENTIALLY DANGEROUS AIRBAGS!! IT HAS BEEN IMPOSSIBLE TO GET ANY HELP WITH REPLACING THOSE AIRBAGS! THANK YOU FOR YOUR HELP, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035836October 23, 2017
AIR BAGS
AUGUST 2016,MERCEDES-BENZ RECALLED MY VEHICLE BECAUSE OF RECALL NHTSA #16V-363. AS OF TODAY, THERE IS NO REPLACEMENT AIRBAG AVAILABLE. MY CAR HAS BECOME WORTHLESS AS A TRADE-IN WITH THIS DEFECT. I HAVE NOT HAD AN ACCIDENT, BUT SHOULD NOT HAVE TO TRAVEL SO CAUTIOUSLY, PRAYING THAT NOTHING HAPPENS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035941October 23, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V0781000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (HOLMES AUTO GROUP, 1221/1331 E BERT KOUNS INDUSTRIAL LOOP, SHREVEPORT, LA 71105) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035247October 20, 2017
AIR BAGS
ZT MOTORS, FT. WALTON BEACH, FL, WILL NOT ORDER THE PARTS NECESSARY TO COMPLY WITH THIS RECALL. THEY WILL NOT ACCEPT THIS VEHICLE ON A TRADE FOR A NEW VEHICLE WITHOUT THE RECALL REPAIR. SO I AM STUCK WITH A VEHICLE THAT NEEDS A RECALL REPAIR UNLESS I PAY FOR THE REPAIR. THIS IS A TOTALLY UNACCEPTABLE SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034539October 19, 2017
AIR BAGS
MERCEDES DEALERSHIP IN OKC HAS NOT REPLACED DRIVERS SIDE AND FRONT TAKATA AIRBAGS. COULD INJURE OR KILL ACCORDING TO RECALL. THEY INDICATE THEY HAVE NO PARTS. TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034547October 19, 2017
AIR BAGS
MERCEDES DEALERSHIP HAS NOT RECEIVED TAKATA AIRBAGS TO REPLACE IN MY VEHICLE. THE TAKATA AIRBAGS IN MY VEHICLE HAVE BEEN RECALLED MONTHS AGO AND STILL HAVE NOT BEEN REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033872October 16, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 AND 17V017000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF STOCKTON AT (209) 944-5511 (10777 TRINITY PKWY, STOCKTON, CA 95219) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE CONTACT ALSO CALLED MERCEDES-BENZ OF PLEASANTON AT (925) 463-2525 (5885 OWENS DR, PLEASANTON, CA 94588) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE CONTACT THEN CALLED MERCEDES-BENZ OF FAIRFIELDS AT (707) 430-0101 (2950 AUTOMALL PKWY, FAIRFIELD, CA 94533) WHERE IT WAS ALSO CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE CONTACT CALLED MERCEDES-BENZ OF OAKLAND AT (510) 832-6030 (2915 BROADWAY, OAKLAND, CA 94611) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE CONTACT STATED THAT THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE DUE TO NO ANSWER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033862October 16, 2017
AIR BAGS
TAKATA RECALL - THIS RECALL HAS BEEN OPEN FOR ALMOST 2 YEARS. WHEN WILL THEY HAVE A FIX READY, OR DO THEY PLAN ON HAVING A FIX? I AM CONCERNED WITH MY FAMILY'S SAFETY. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030719October 1, 2017
AIR BAGS
RECALL # 16V-081, #17V017. LETTER FROM MERCEDES-BENZ IS DATED MAY 2016 AND MARCH 2017. WHY IS THIS TAKING SO LONG FOR SERVICE? THANKS FOR YOUR HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030502September 29, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ GLK350. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED WHILE DRIVING VARIOUS SPEEDS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF BOSTON (259 MCGRATH HWY, SOMERVILLE, MA 02143, PHONE NUMBER: (617) 666-4100) AND WAS INFORMED THAT THE REMEDY PART WOULD NOT BE AVAILABLE UNTIL 2018. THE MANUFACTURER INFORMED THE CONTACT THAT THEY WOULD CALL HER BACK. THE APPROXIMATE FAILURE MILEAGE WAS 127,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024875September 21, 2017
AIR BAGS
"TAKATA RECALL" I WANT TO KNOW WHY IT IS TAKING MERCEDES SO LONG TO GET A FIX FOR THIS AIRBAG RECALL ISSUE. VOLKSWAGEN IS FIXING THERE VEHICLES. THERE HAS BEEN NO ACCIDENT, THIS IS A COMPLAINT AGAINST MERCEDES BENZ FOR NOT GETTING THERE VEHICLES FIXED IN A TIMELY MANOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023566September 14, 2017
STEERING
I WAS DRIVING MY GLK 350 ON A ROAD AT 35 MPH AND SUDDENLY MY STEERING WHEEL GOT STUCK AND IT WASN'T MOVING I HIT THE BRAKES IN THE MIDDLE OF ROAD. I COULDN'T MOVE MY STEERING WHEEL AND I TURNED OFF MY CAR AND TRIED TO RESTART IT AND IT DIDN'T STARTED. I CHECKED MY BATTERY IT WAS GOOD. I LOOKED ONLINE WHAT WAS THE PROBLEM AND A LOT OF PEOPLE HAD SAME PROBLEM WITH THEIR GLK 350 AND ONLY MERCEDES CAN FIX IT SO I HAVE TO TOE IT TO THE DEALERSHIP AND IT COSTED ME $1850 IT'S JUST A WAY FOR THEM TO MAKE MONEY BUT IT COULD HAVE GOT ME INTO A SERIOUS ACCIDENT THAT DAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022636September 11, 2017
AIR BAGS
TAKATA RECALL. I HAVE RECEIVED TWO RECALL NOTICES FROM MERCEDES BENZ IN 2016. AS OF TODAY, 9/11/2017, I HAVE YET TO RECEIVE A NOTICE TO BRING THE CAR IN FOR REPLACEMENT. ARE MANUFACTURERS ALLOWED TO NOT FULFILL THE RECALL FOR MORE THAN ONE YEAR?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022316September 8, 2017
STRUCTURE:BODY, SERVICE BRAKES, VEHICLE SPEED CONTROL
ACCELERATION/BRAKE ISSUE. ON 09/0517 I PULLED INTO MY PARKING LOT APARTMENT COMPLEX AND UPON PULLING INTO MY PARKING SPOT, I ATTEMPTED TO BACK MY 2010 MERCEDES 2010 GLK350 TO ALIGN MY CAR. I PUT THE VEHICLE IN REVERSE, BUT SUDDENLY THE VEHICLE ACCELERATED BACKWARDS AND CRASHED INTO A PARKED VEHICLE. I ATTEMPTED TO APPLY THE BRAKES, BUT THE VEHICLE DID NOT STOP. BEFORE THE ACCIDENT OCCURRED ON MY DASHBOARD IT DISPLAYED "CHECK BRAKE PADS". I PURCHASE THIS CAR ON 08/16/17 AND WAS INFORMED THAT THE VEHICLE HAS (2) SAFETY RECALLS FOR 'TAKATA" AIRBAGS. THIS UNINTENDED ACCELERATION IN MY 2010 MERCEDES-BENZ GLK350 IS ALARMING AND CONCERNING.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11022170September 7, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350W4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 AND 17V017000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED FLETCHER JONES MOTORCARS AT (949) 718-3000 (3300 JAMBOREE RD, NEWPORT BEACH, CA 92660) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021094September 1, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF TYSON'S CORNER (LOCATED AT 8545 LEESBURG PIKE, VIENNA, VA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE AND WAS AWAITING INSTRUCTIONS FROM NHTSA. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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