Mercedes-Benz GLK-Class Complaints

950 consumer complaints on file.

#11186591March 13, 2019
AIR BAGS
TAKATA AIRBAG RECALL. MERCEDES IS NOT SCHEDULED TO REPLACE TAKATA RECALLED AIRBAGS IN UTAH UNTIL MAY OF 2020. THIS IS OVER ONE YEAR AWAY. WE HAVE A SUBARU THAT IS HAVING AIRBAGS REPLACED IMMEDIATELY. WHAT IS THE DISCONNECT WITH MERCEDES GETTING AVAILABLE PARTS AND WHY ARE THEY MAKING THEIR VEHICLE OWNERS WAIT SO LONG?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186129March 12, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V017000 (AIR BAGS) AND 16V081000 (AIR BAGS). THE CONTACT CALLED MERCEDES-BENZ OF VIRGINIA BEACH AT 757-499-3771 (LOCATED AT 4949 VIRGINIA BEACH BLVD, VIRGINIA BEACH, VA 23462) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR BOTH CAMPAIGNS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186242March 12, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2015 MERCEDES-BENZ GLK350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) WAS RECEIVED. AFTER CONTACTING MERCEDES OF WHITE PLAINS (50 BANK ST, WHITE PLAINS, NY), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185762March 11, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF FORT WASHINGTON (404 PENNSYLVANIA AVE, FORT WASHINGTON, PA 19034, (215) 646-7700) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185844March 11, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED AN UNKNOWN RECALL NOTICE REGARDING THE AIR BAGS. THE CONTACT SEARCHED ONLINE AND FOUND THAT THE PARTS WOULD NOT BE AVAILABLE UNTIL MAY OF 2020. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185857March 11, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTICE IN FEBRUARY OF 2016. THE CONTACT CALLED MERCEDES-BENZ OF LYNNWOOD (17800 WA-99 LYNNWOOD, WA 98037) AND THE MANUFACTURER AND WAS INFORMED THAT THE PARTS WERE UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185858March 11, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350W4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 19V010000 (AIR BAGS). THE CONTACT CALLED MERCEDES-BENZ OF ORLAND PARK AT 708-460-0400 (LOCATED AT 8430 W 159TH ST, ORLAND PARK, IL 60462) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR BOTH RECALLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185904March 11, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ GLK350W4. THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 18V043000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF GREENSBORO (819 NORWALK ST, GREENSBORO, NC 27407, (336) 856-1552) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185893March 11, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. THE DEALER (MERCEDES-BENZ OF SHREWSBURY, 760 BOSTON TPK, SHREWSBURY, MA 01545) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185699March 10, 2019
AIR BAGS
TAKATA RECALL,RECEIVED US MAIL INFORMING ME OF THE PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185131March 8, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ GLK350W2. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF RICHMOND (8225 W BROAD ST, HENRICO, VA 23294, (804) 755-9300) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184812March 7, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350W4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF GOLDENS BRIDGE (321 NY-22, GOLDENS BRIDGE, NY 10526, (914) 232-8122) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184941March 7, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. IAUTOHAUS (1876 E BROADWAY RD, TEMPE, AZ 85282, (480) 317-0777) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183947March 4, 2019
AIR BAGS
MY VEHICLES RECALLS QTY OF 4 HAVE NOT BEEN ADDRESSED BY THE DEALERSHIP OR MERCEDEZ BENZ . THESE ARE SERIOUS SAFETY CONCERNS. I WILL ALSO BE CONTACTING THE GOVERNOR OF OHIO ALONG WITH STATE REPRESENTATIVE IF THIS MATTER IS NOT RESOLVED WITHIN 30DAYS. SINCERELY [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183960March 4, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2015 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE REMEDY WAS NOT AVAILABLE AND HE DID NOT FEEL SAFE DRIVING THE VEHICLE. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183979March 4, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) AND MANUFACTURER RECALL NUMBER: 2019010001 (AIR BAGS). THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF BELLEVUE (LOCATED AT 11850 BEL-RED RD, BELLEVUE, WA 98005, (425) 249-7391) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR MANUFACTURER RECALL NUMBER: 2019010001 (AIR BAGS) AND PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184038March 4, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF MANUFACTURER RECALL NUMBER: 2019010001 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER FAILED TO PROVIDE THE PART WITHIN A REASONABLE TIME FRAME, INDICATING THAT THE PART MAY BECOME AVAILABLE IN MID MAY 2020. MERCEDES-BENZ OF NEW LONDON (488 COLMAN ST, NEW LONDON, CT 06320, (860) 447-3361) WAS UNABLE TO DETERMINE WHEN THEY COULD SERVICE THE VEHICLE AND DID NOT OFFER LOANER VEHICLE. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184152March 4, 2019
AIR BAGS
TAKATA RECALL. MANUFACTURER NOTIFIED ME TODAY OF RECALL. MANUFACTURER STATES THE DEFECT CANNOT BE REPAIRED UNTIL MAY 2020, MORE THAN A YEAR FROM NOW. THIS IS UNACCEPTABLE AND DOES NOT MEET THE FEDERAL REQUIREMENT DEALER "TO REMEDY THE SITUATION WITHOUT CHARGE, OR WITHIN A REASONABLE AMOUNT OF TIME, PURSUANT TO LAW 49 U.S.C. CHAPTER 301.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183768March 3, 2019
FUEL/PROPULSION SYSTEM
GASOLINE SMELL WHEN FUEL TANK IS FULL. I REMOVED MY REAR SEATS AND REMOVED ACCESS PANELS TO FUEL FILTER/PUMPS...AND DISCOVERED THE PASSENGER SIDE ACCESS PANEL HAD GASOLINE ON THE UNIT AND SURROUNDING AREA. SOMEHOW, THERE IS A GASOLINE LEAK COMING FROM THAT PASSENGER SIDE UNIT. I DID NOT TAKE ANY PHOTOS SINCE I DID NOT WANT ANY ACTIVE ELECTRONICS NEAR THE GASOLINE AND GASOLINE FUMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183397March 1, 2019
AIR BAGS
MERCEDES-BENZ USA, LLC MAILED ME A NOTICE THAT APPLIES TO MY SPECIFIC VEHICLE THAT THE PASSENGER-SIDE AIRBAG IS FAULTY AND CAN POSSIBLY CAUSE SERIOUS INJURY OR DEATH BECAUSE OF SHARP METAL FRAGMENTS UPON DEPLOYMENT OF THE PASSENGER-SIDE INLATOR EXPLOSION, STRIKING ANY OCCUPANTS IN THE CAR. I CONTACTED THE LOCAL MERCEDES DEALERSHIP AND THEY HAVE NOT BEEN SENT THE REPLACEMENT PARTS. I AM UNCOMFORTABLE TO DRIVE OR RIDE IN MY CAR NOW.. PLEASE OVERNIGHT THE PART, OR PROVIDE A COURTESTY CAR TO USE WHILE WE ARE WAITING FOR THE PART AND REPLACEMENT SERVICE TO BE COMPLETED ON MY CAR. THANK YOU AND PLEASE ADVISE AS SOON AS POSSIBLE. (XXXX) I CAN BE CONTACTED AT THE FOLLOWING EMAIL OR PHONE NUMBER: (XXXX) OR CALL MY DIRECT NUMBER AT (XXXX) I HAVE UPLOADED THE NOTICE FOR YOUR REVIEW. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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