Mercedes-Benz GLK-Class Complaints

950 consumer complaints on file.

#11257629September 24, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2015 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257701September 24, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V010000(AIR BAGS). UPON RECEIVING THE RECALL NOTICE, THE CONTACT SPOKE WITH MERCEDES-BENZ OF PLANO (6455 DALLAS PKWY, PLANO, TX 75024, 972-212-5874) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE AND THE FAILURE COULD NOT BE REMEDIED. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE AND PROVIDED THE SAME INFORMATION. THE MANUFACTURER OFFERED NO FURTHER ASSISTANCE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257327September 23, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2015 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF MEMPHIS (5389 POPLAR AVE, MEMPHIS, TN 38119, (901) 345-6211) WAS CONTACTED AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254956September 23, 2019
AIR BAGS
2015 MERCEDES BENZ GLK 350. CONSUMER WRITES IN REGARDS TO PASSENGER SIDE AIRBAG SAFETY RECALL.*LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO COMPLETE THE RECALL REPAIR. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257492September 23, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350W2. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. MERCEDES-BENZ OF PALM BEACH (4000 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33409, (561) 609-0902) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256901September 20, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2015 MERCEDES-BENZ GLK250BT. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT CALLED MERCEDES-BENZ OF LEHIGH VALLEY AT 610-756-9831 (LOCATED AT 3401 LEHIGH ST, ALLENTOWN, PA 18103) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256638September 19, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ GLK350W2. THE CONTACT NOTICED THAT ONCE THE FUEL TANK WAS FULL, THE FUEL BEGAN TO LEAK OUT WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 12V557000 (FUEL SYSTEM, GASOLINE) AS A POSSIBLE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 61,000.*PM CONSUMER STATES THAT FUEL LEAK WAS DUE TO A CRACK IN THE PLASTIC HOUSING. ON 11/05/19 VEHICLE WAS TAKEN TO MERCEDES BENZ OF ONTARIO (ONTARIO, CA) TO BE REPAIRED. THE FUEL TANK, FUEL PUMP, AND FUEL FILTER WERE REPLACED UNDER AN EMISSIONS WARRANTY. *DL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256646September 19, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 19V010000 (AIR BAGS). THE PARTS FOR THE RECALL REMEDY WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. MERCEDES-BENZ OF ARLINGTON (585 N GLEBE RD, ARLINGTON, VA 22203, (703) 525-2100) WAS CONTACTED AND CONFIRMED THAT PARTS WERE AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF ISSUE RESOVED.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256656September 19, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ GLK350. THE CONTACT'S MOTHER RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 19V010000 (AIR BAGS). MERCEDES-BENZ OF WILSONVILLE (25035 SW PARKWAY AVE, WILSONVILLE, OR 97070, 503-454-5000) WAS CONTACTED AND STATED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257038September 19, 2019
AIR BAGS
2011 MERCEDES BENZ 350 GLK. CONSUMER WRITES IN REGARDS TO TAKATA AIRBAG SAFETY RECALL.*LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255954September 16, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. WHILE DRIVING BETWEEN 12 AND 18 MPH, THE DRIVER REAR ENDED ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE DRIVER RUPTURED DISCS TWO THROUGH SEVEN IN THE NECK, WHICH REQUIRED MEDICAL ATTENTION. THE OTHER DRIVER WAS NOT INJURED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE FRONT END OF THE VEHICLE WAS REBUILT. THE MECHANIC ALSO DIAGNOSED THE AIR BAGS, BUT COULD NOT DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT REPAIRED FOR THE AIR BAG FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THE CONTACT TO SEND A COPY OF THE CRASH REPORT. NO FURTHER ASSISTANCE WAS OFFERED. MERCEDES-BENZ OF SOUTH MISSISSIPPI (11619 BOBBY ELEUTERIUS BLVD, D'IBERVILLE MS 39540, (228) 265-9185) AND MERCEDES-BENZ OF NEW ORLEANS (3727 VETERANS BLVD, METAIRIE, LA 70002, (504) 456-3727) WERE CONTACTED WHEN HE RECEIVED THE RECALL AND STATED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 61,300. VIN TOOL CONFIRMS PARTS AVAILABLE. *DT*AS *DT*DT ATTACHED IS THE POLICE REPORT, INSURANCE CLAIM NUMBER XXXXXXXXXXXXXXXXXXXXXX AND REPAIR REPORT THAT YOU REQUESTED FROM OUR COLLISION. 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11254804September 11, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 AND 18V043000 (AIR BAGS). THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT CALLED BENZEL BUSCH MOTOR CAR (28 GRAND AVE, ENGLEWOOD, NJ 07631, (201) 567-1400) AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE A FEW YEARS AGO. THE CONTACT ALSO CALLED MERCEDES-BENZ OF WESTCHESTER (5897 MUHLHAUSER RD, WESTCHESTER TOWNSHIP, OH 45069, (513) 870-1000) AND WAS INFORMED AGAIN THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THEY WOULD NOTIFY THE CONTACT WHEN THE PART BECAME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254959September 11, 2019
FUEL SYSTEM, GASOLINE
FUEL LEAKING NEAR THE REAR PASSENGER SIDE COMING FROM TOP OF GAS TANK NEAR FUEL SENDER. SMELL OF FUEL IN VEHICLE CABIN WHEN FILLING THE GAS TANK TO FULL. NOTICED A STEADY LEAK OF GASOLINE WITH 30 DROPS A MINUTE (WHEN FULL) AND PUDDLE OF GASOLINE ON GARAGE FLOOR. THE SMELL OF GASOLINE SUBSIDES ONCE THE TANK IS BELOW HALF FULL. FUEL LEAK ONLY WHEN GAS TANK IS FULL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254110September 9, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V01000 (AIR BAGS) WAS RECEIVED. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253197September 4, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF NEW SHELL (77 E MAIN STREET, NEW SHELL, NY 10801, (914) 273-4002) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253208September 4, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ GLK350W2. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V010000(AIR BAGS). MERCEDES-BENZ OF DELRAY (1001 LINTON BLVD, DELRAY BEACH, FL 33444, 561-291-6095) WAS CONTACTED AND STATED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252946September 3, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF BELLEVUE (11850 BEL-RED RD, BELLEVUE, WA 98005, (425) 249-7391) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252227August 29, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2015 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT CALLED MERCEDES-BENZ OF TEMECULA AT 951-216-7800 (LOCATED AT 40910 TEMECULA CENTER DR, TEMECULA, CA 92591) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNKNOWN. *TT MCONSUMER STATED ERCEDES-BENZ (MANUFACTURER) SAID NOT TO EXPECT PARTS BEFORE MAY 2020.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245745August 26, 2019
AIR BAGS
2014 MERCEDES BENZ GLK 350. CONSUMER WRITES IN REGARDS TO AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246471August 26, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED A RECALL NOTICE PER AN UNKNOWN RECALL REGARDING THE AIR BAGS; HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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