Mercedes-Benz GLE-Class Complaints

681 consumer complaints on file.

#11405262March 28, 2021
SUSPENSION, WHEELS
EVER SINCE I BROUGHT THIS VEHICLE IN 2020 I FEEL THE SUV BOUNCES AS THE VEHICLE HITS A POTHOLE CAUSING IT TO SWAY & LOOSE CONTROL WHICH INCREASES THE RISK OF A CRASH OR ACCIDENT. I HAVE BROUGHT THIS VEHICLE THRICE TO THE DEALERS DURING THIS PANDEMIC, BUT THE PROBLEM HASN'T BEEN RESOLVED. THIS ALSO HAPPENS INTERMITTENTLY WHEN MAKING TURNS, OR CURVES, IT BOUNCES & THERE IS LOSS OF CONTROL, IT IS VERY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404805March 25, 2021
COMMUNICATION, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ GLE350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V058000 (COMMUNICATION, ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. ASTORG AUTO OF CHARLESTON (5 DUDLEY FARMS LN, CHARLESTON, WV 25309, (304)746-0500) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER HAD NOT BEEN MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404630March 24, 2021
SERVICE BRAKES
WHILE THE CAR IS IN PARK AND IDLING, THE VEHICLE WILL NUDGE FORWARD REPEATEDLY. THE CAR DEALERSHIP APPEARS RATHER CAVALIER ABOUT THIS ISSUE BUT IT LEADS TO LITTLE TRUST WITH THE VEHICLE. THE CURRENT MINDSET IS THAT AT SOME POINT THE VEHICLE MAY PROPELL MORESO THAN A NUDGE UNEXPECTEDLY CAUSING A SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404691March 24, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
DISPLAY INDICATED 'SYSTEM SUSPENDED' TWICE TODAY. CONCERNED ? BUT SUV DROVE FINE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404284March 22, 2021
ENGINE, FUEL/PROPULSION SYSTEM
MY 2016 MB GLE 350 WITH 57750 MILES STALLED IN THE DRIVE THRU LANE AT STARBUCKS. I WAS ABLE TO RESTART THE ENGINE. PARKED FOR APPROXIMATELY 15 MINUTES. NOTED THE CHECK ENGINE LIGHT ON. RE-STARTED THE ENGINE AND BEGAN TO DRIVE HOME. VECHICLE STALLED IN TRAFFIC AND COULD NOT BE RESTARTED. TOWED TO MB DEALER. THIS WAS THEIR ASSESSMENT: VERIFIED COMPLIANT. CONNECTED SDS AND RAN SHORT TEST. FOUND FAULT CODES FOR FUEL PUMP TO HAVE OPEN CIRCUIT & SHORT CIRCUIT. CHECKED POWER AT CONNECTOR TO FUEL PUMP TO FUEL PUMP CONTROL UNIT. NO PWM SIGNAL FOUND COMING FROM FUEL PUMP CONTROL UNIT. CHECKED FUEL PUMP CONTROL UNIT. FOUND FUEL PUMP CONTROL UNIT WET DUE TO WATER LEAKING INTO BACK OF VECH. PERFORMED WATER LEAK TEST. FOUND WATER SLOWLY LEAKING INSIDE OF REAR HATCH AT BOTTOM OF MIDDLE SECTION OF REAR HATCH. TO START RECOMMEND REPLACING REAR HATCH SEAL, RECHECKING TO SEE IF WATER LEAK HAS BEEN STOPPED THEN REPLACING FAULTY FUEL PUMP CONTROL MODULE (IF LEAK HAS BEEN CORRECTED INSIDE OF VECH AND WET ITEMS WILL NEED TO BE AIR DRIED) 4.50 HOURS LABOR. COST $1106.90 TOTAL. PLEASE NOTE THAT THERE ARE 5 OTHER SIMILIAR COMPLAINTS ON THIS WEBSITE FOR THE EXACT SCENARIO. WE WERE FORTUNATE THAT WE WERE EXITING A SHOPPING MALL ON A BUSY SATURDAY WHEN THE TRAFFIC WAS SLOW AND DESPITE THE LARGE NUMBERS OF VECHICLE SURROUNDING US WE WERE NOT INJURIED. I WOULD HATE TO THINK WHAT WOULD HAVE HAPPENED SHOULD THIS HAVE OCCURRED AT A HIGHER SPEED OR IF WE HAD CROSSED THE INTERSECTION. MAY HAVE BEEN DEADLY. PLEASE INVESTIGATE THIS SITUATION THOROUGHLY AS THERE WAS NO PRIOR WARNING OF ANY WATER OR MOISTURE ENTERING THE VECHICLE IN ANY FASHION. DON'T UNDERSTAND WHY SUCH A CRITICAL COMPONENT OF THE FUEL DELIVERY SYSTEM WOULD BE EXPOSED TO WATER OR MOISTURE SUCH THAT IT WOULD BECOME INCAPACITATED ABRUPTLY. PLEASE FOLLOW UP ON THIS CONCERN SO THAT OTHERS MAY NOT BE INJURIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403851March 19, 2021
VEHICLE SPEED CONTROL
VEHICLE HESITATES WHEN ACCELERATING.OCCURS FREQUENTLY, MOSTLY AT LOW SPEEDS OR WHEN ACCELERATING FROM A STOPPED POSITION. DOES NOT HAPPEN ALL THE TIME.DEALERSHIP IS UNABLE TO REPLICATE WHEN TEST DRIVING. MB CHAT ROOM INDICATES THIS IS A COMMON PROBLEM W/O A FIX. I HAVE JUMPED A CURB, HAD THE VEHICLE HESITATE WHEN MERGING IN TRAFFIC AS WELL AS WHEN MAKING A TURN. IT IS A SAFETY PROBLEM THAT NEEDS TO BE CORRECTED AS IT CAN CAUSE A SERIOUS ACCIDENT. LAST OCCURRENCE WAS THIS MORNING (MARCH 19, 2021)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11400332March 11, 2021
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2020 MERCEDES-BENZ GLE350. THE CONTACT STATED WHILE DRIVING 60 MPH, THERE WAS A LOUD ABNORMAL SOUND COMING FROM THE VEHICLE. THE CONTACT PULLED OVER AND NOTICED THAT THE SUN ROOF GLASS WAS PARTIALLY FRACTURED. THE CONTACT OPENED THE SUN ROOF AND SEVERAL PIECES OF SHATTERED GLASS FELL INSIDE THE VEHICLE. THE CONTACT STATED THAT SHE PULLED OVER TO THE SIDE OF THE ROADWAY. WHILE PARKED, A SECONDARY VEHICLE PULLED UP BEHIND HER VEHICLE AND THE DRIVER EXITED THE VEHICLE AND INFORMED HER THAT SOME OF THE GLASS FROM THE SHATTERED SUN ROOF HAD STRUCK THEIR VEHICLE. THERE WAS NO ONE INJURED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DRIVEN TO MERCEDES-BENZ OF LAGUNA NIGUEL (1 STAR DR, LAGUNA NIGUEL, CA 92677) WHERE THE CONTACT WAS INFORMED THAT AN OBJECT HAD STRUCK THE SUN ROOF CAUSING THE SUN ROOF TO SHATTER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 19,040.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399152March 4, 2021
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
I HAVE HAD THREE INSTANCES I BELIEVE THE COLLISION AVOIDANCE SYSTEM FAILED IN MY NEW CAR. THE FIRST INSTANCE WAS A WRONG WAY DRIVER COMING TOWARDS ME ON A FREEWAY OFFRAMP. I ESTIMATE THAT WE WERE WITHIN ABOUT 30 FEET OF EACH OTHER AND TRAVELING APPROXIMATELY 30MPH WHEN WE BOTH QUICKLY SWERVED TO AVOID A COLLISION. NO WARNING AND NO AUTOMATIC BRAKING OCCURRED. THE NEXT TWO INSTANCES BOTH INVOLVED DRIVING AT NIGHT ON SURFACE STREETS IN WHICH I LAST MINUTE BRAKED TO AVOID HITTING STOPPED CARS IN FRONT OF ME. I WOULD APPROXIMATE MY RATE OF SPEED AT 30 MPH. FORTUNATELY, I WAS ABLE TO QUICKLY BRAKE IN BOTH CASES AND AVOIDED THE COLLISIONS. IN BOTH CASES THE RED TRIANGLE FLASHED AND AN ALARM WENT OFF BUT THE CAR DID NOT BRAKE OR MAKE ANY EVASIVE MANEUVERS TO AVOID A COLLISION. I BROUGHT THIS TO THE ATTENTION OF CORPORATE MERCEDES BUT THEY REFERRED ME TO THE DEALERSHIP WITHOUT FURTHER COMMENT. THE DEALERSHIP FOUND NO ERRORS IN THE CAR. I BELIEVE THE PROBLEM MIGHT BE DEEPER; AN ERROR IN SOFTWARE PROGRAM. THUS THE CAR HAD NO ERRORS AS IT WAS FOLLOWING A FAULTY ALGORITHM. THIS SYSTEM IS DESIGNED TO SAVE LIVES AND PROPERTY IF I FAIL TO TAKE QUICK ACTION AS A DRIVER. I BELIEVE THE SYSTEM FAILED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399214March 4, 2021
FUEL/PROPULSION SYSTEM
OUR 2016 GLE350 WITH 67K MILES STALLED AT 5:45 P.M. ON A TWO LANE ROAD WITH HIGH TRAFFIC VOLUME. THERE WAS NO INDICATION BEFORE STALLING EXCEPT A RAPID LOSS OF POWER AND DOWNSHIFTING. IT WAS DUSK AND THE VEHICLE STALLED PARTIALLY IN LANE AS THERE WAS NO ROOM WITH WATER DRAINAGE DITCH. DEALER IDENTIFIED A SEAL IN THE LIFT GATE BEING DEFECTIVE ALLOWING WATER TO ACCUMULATE IN THE SPARE TIRE STORAGE AREA IN PROXIMITY TO THE FUEL PUMP. FUEL PUMP MALFUNCTIONED RESULTING IN VEHICLE STALLING. DEALER SHARED MERCEDES WOULD NOT ADDRESS NOR COVER THE $1600 COST TO REPAIR. WHAT VEHICLE ACCUMULATES ENOUGH WATER TO FILL A SPARE TIRE AREA AND IT OVERFLOWS SHORT OUT A NEARBY FUEL PUMP MODULE AND SOAKING THE INSULATION OF THE VEHICLE. VEHICLE IS GARAGED AND SERVICED AS DETERMINED BY THE ON BOARD COMPUTER. THIS IS A SERIOUS ISSUE IN THAT IF WE HAD BEEN ON A FREEWAY THERE IS NO WARING AND THE VEHICLE LOOSES POWER QUICKLY LEAVING NO ROOM TO MOVE OUT OF HARMS WAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398835March 3, 2021
EXTERIOR LIGHTING
WHILE DRIVING AT NIGHT THE VEHICLE HEADLIGHTS ARE VERY DIM. ON A DESERTED ROAD SUCH AS THE ROAD THROUGH DENALI NATIONAL PARK VISIBILITY IS APPROXIMATELY 40 TO 50 FT. AT NIGHT. ALSO BECAUSE OF THE NATURE I IF THE BEAM SEEING MORE THAN 15FT. IN FOG OR SNOW IS EXTREMELY IMPEDED. THE BEAM CREATES A HALO STARTING AT 15FT. FROM VEHICLE THAT REFLECTS IN THE FOG AND CREATES AN OPTICAL ILLUSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396268February 15, 2021
SERVICE BRAKES, EXTERIOR LIGHTING
WHEN DRIVING AT NIGHT IS HARD TO SEE IF YOU LIGHTS ARE ON IS VERY DIFFICULT DRIVING WHEN SOME STREET DON'T HAVE ANY LIGHTS ON. SOMETIMES I HAVE USE HI LIGHTS TO MAKE SURE I DONT CRASH OR HIT PEDESTRIAN ID DONT HAVE PICTURES BUT I HOPE PEOPLE ARE AWARE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396269February 15, 2021
WHEELS
WHEN DRIVING WITH SNOW THE CAR TRIED TO LOOSE CONTROL EVEN DRIVING AT 30 MILES IT SUPPOSED TO BE ALL WHEEL DRIVE IN SOME OCCASIONS IS HARD TO CONTROL THE CAR I AM NOT SURE IF THE TIRES IS ARE MADE TO DRIVE IN THE SNOW. YOU LOOSE TRACTION EVEN DRIVING VERY SLOW MAKE SURE PEOPLE ARE AWARE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395389February 9, 2021
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION
BLIND SPOT ASSIST MESSAGE COMES ON AND OFF. THEN DIRECTIONAL SIGNALS STOP WORKING INTERMITTENTLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395029February 7, 2021
UNKNOWN OR OTHER
GAS FILLER DOOR WILL NOT OPEN. THE ONLY WAY YOU CAN ACCESS TO THE GAS TANK DOOR LEVER IIS TO OPEN THE REAR HATCH , TAKE THE EMERGENCY ACCESSORIES PANEL COVER AND FEEL THE GAS LEVER AND FLIP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394561February 3, 2021
SERVICE BRAKES, SUSPENSION
THE VEHICLE HAS E-ACTIVE BODY CONTROL (E-ABC), WHICH HAS DIFFERENT DRIVE MODES THAT AFFECT TRANSMISSION SHIFT POINTS, STEERING INPUT AND SUSPENSION. THE VEHICLE HAS THE OE WHEELS AND TIRES (COOPER ALL-SEASON TIRES). ONE DRIVE MODE IS DESIGNATED 'CURVE,' WHICH CONTROLS BODY LEAN IN CURVES. DEPENDING ON THE SETTING, CURVE HOLDS THE BODY UPRIGHT OR SLIGHTLY LEANS IT INTO CURVES, LIKE A MOTORCYCLE LEANING INTO A CURVE. WHEN IN CURVE MODE AND DRIVING IN A CURVE, THE VEHICLE'S SAFETY OR ACCIDENT AVOIDANCE MECHANISMS MAY UNEXPECTEDLY INTERVENE FOR NO APPARENT REASON, CAUSING VEHICLE INSTABILITY AND AN UNEXPECTED CHANGE IN THE DIRECTION OF TRAVEL. THE VEHICLE BEGINS TO YAW IN ONE DIRECTION, GIVING THE SENSATION OF SLIDING ON WET OR ICY PAVEMENT, AND THEN THE VEHICLE 'BRAKES' ON ONE SIDE, 'PULLING' THE VEHICLE TO THAT SIDE. SOMETIMES THE DRIVER'S SEATBELT WILL TIGHTEN AND OCCASIONALLY, THE 'TRACTION' LAMP ILLUMINATES IN THE DASH. THE ROAD SURFACE IS CLEAN, DRY AND FLAT AND NO LOSS OF TRACTION OR POTENTIAL LOSS OF TRACTION OCCURRED. THIS HAPPENS MORE DURING CASUAL DRIVING THROUGH CURVES THAN WHEN AGGRESSIVELY DRIVING THROUGH CURVES. THIS FIRST TIME IT HAPPENED, THE VEHICLE WAS EXITING A CURVE TO THE RIGHT AND THEN ABRUPTLY YAWED TO ONE SIDE AND THE VEHICLE CROSSED THE CENTER LINE, BEFORE STRAIGHTENING AND RECOVERY. ON ANOTHER OCCASION, THE VEHICLE WAS ENTERING A CURVE TO THE LEFT AND IT ABRUPTLY YAWED AND WAS PULLED TOWARD THE SHOULDER OF THE ROAD BEFORE STRAIGHTENING AND RECOVERY. THERE HAVE BEEN MORE THAN A DOZEN OTHER INSTANCES. THE ROAD SURFACES HAVE ALWAYS BEEN CLEAN, DRY AND FLAT ASPHALT PAVEMENT. ON ONE OCCASION A MERCEDES SHOP FOREMAN WAS IN THE VEHICLE TO WITNESS THE EVENT, WHICH HE DESCRIBED AS AN 'INTERVENTION.' THE MERCEDES BENZ DEALER HAS NOT BEEN ABLE TO DETERMINE THE CAUSE OF THESE OCCURRENCES OR TO FIX THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394571February 3, 2021
TIRES, TIRES:TREAD/BELT
THE VEHICLE IS A 2020 MERCEDES BENZ GLE 580, WHICH HAS ALL-WHEEL DRIVE. IT HAS STANDARD WHEELS AND TIRES. THE OE TIRES ARE COOPER DISCOVERER SRX LE, SIZE 275/50R20. AT 5,900 MILES, BOTH OF THE FRONT TIRES BEGAN CHUNKING, WHERE CHUNKS OF TIRE TREAD BEGAN FALLING OFF. THIS OCCURRED IN THE CENTER OF THE TREAD, AS WELL AS AT THE EDGE OF THE TREAD WHERE IT MEETS THE GROOVE. THE FRONT TIRES WERE REPLACED BY MERCEDES AT 5,932 MILES. APPROXIMATELY 6,000 MILES LATER, I NOTICED THE FRONT TIRES WERE CHUNKING AGAIN. THE REAR TIRES WORE OUT AND WERE REPLACED AT ABOUT 10,250 MILES. IF THEY ALSO EXPERIENCED CHUNKING, IT WAS NOT NOTICED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11391145February 2, 2021
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
WE BOUGHT OUR VEHICLE -2021 MERCEDES-BENZ GLE 350 - ON JANUARY 12TH AND THREE DAYS LATER WE NOTICED THAT HALF OF THE MBUX DUAL SCREEN WAS BLACK AND INOPERABLE. THE CAR WAS IN SERVICE 10 DAYS. TODAY, 02,1, 2021 THE CAR STOP, THE ENGINE AND LIGHTS, CONTROL, ON HIGHWAY!!!??? I CALL POLICE TO PROTECT ME. MERCEDES DEAD. NO HAZARD LIGHTS. I STAY IN DANGEROUS TRAFFIC ONE HOUR FOR MERCEDES ROAD ASSISTANCE. I CALL FROM MY CEL PHONE, NO ENERGY IN THE CAR?! AFTER ONE HOUR THE LIGHTS OF CAR START??!!! THIS WAS AT 6:45 AM (NIGHT). AFTER 7 MINUTES, THE CAR STOP TOTALLY, BUT WITH THE LIGHTS FLASHING. FINALLY, THE ROAD ASSISTANCE FROM MERCEDES ARRIVE. NOW THE CAR IS IN SERVICE, BUT NEVER DRIVE THIS CAR. I WAS IN A VERY BIG DANGEROUS WIT MY LIFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390021January 26, 2021
SEATS
THE CAR IS EQUIPPED WITH POWER SEATS ON THE SECOND ROW. MY 2 YEAR OLD SON FIGURED OUT HOW TO USE HIS RIGHT FOOT TO MOVE THE SEAT FORWARD AND BACKWARD WHILE TRAVELING 65 MPH ON I-95. THIS CAUSED HIS TETHERED CAR SEAT TO SLIGHTLY PIVOT BECAUSE THE RIGHT SEAT RUBBED AGAINST THE MIDDLE SEAT. I CALLED MB USA IN GEORGIA TO REPORT. THEY SAID THERE WAS NO POSSIBLE WAY TO LOCK THE CONTROL SO KIDS CAN'T MOVE THE SEATS. THEY TOLD ME MY ONLY OPTION WAS TO MOVE CHILD TO MIDDLE SEAT, WHICH WON'T WORK WHEN MULTIPLE YOUNG CHILDREN ARE IN THE CAR. THIS IS DANGEROUS AND AN ACCIDENT WAITING TO HAPPEN. IF RECOMMENDED I CAN ALSO POST ON SOCIAL MEDIA SO THAT PARENTS WITH YOUNG CHILDREN ARE AWARE. I ASKED MB TO BUY BACK THE CAR SINCE THIS IS A SAFETY HAZARD BUT THEY DECLINED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387667January 12, 2021
FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: WARNINGS
WHENEVER THE VEHICLE IS STARTED EVERY TIME, THE MESSAGE "COLLISION PREVENTION ASSIST PLUS INOPERATIVE. CHECK THE MANUAL" IS APPEARING. THERE ARE NO KNOWN DAMAGES AND IT APPEARED WHEN THE VEHICLE IS STARTED AFTER PARKING(IN STATIONARY). NO KNOWN CAUSES FOR DAMAGE OF THE SENSOR. DEALER IS ASKING FOR CHECKING THE ISSUE $157 AND MOSTLY SAYS IT IS A SOFTWARE GLITCH. WHY AS A CUSTOMER I SHOULD PAY FOR THE MANUFACTURING DEFECT?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386822January 6, 2021
ELECTRICAL SYSTEM, ENGINE
WHILE DRIVING IN A PARKING LOT AT A LOW SPEED MY CAR TURNED OFF BY ITSELF I KEPT PUSHING ON THE ACCELERATOR BUT I REALIZED THE CAR IS NOT MOVING, IT HAD SHOT OFF BY ITSELF. I TURNED THE CAR ON MANUALLY AND THEN WORKED. IT WAS A TERRIFYING SITUATION. I KEPT THINKING WHAT IF I WAS ON THE FREEWAY AND MY CAR HAD TURNED OFF WHILE THE MOVING TRAFFIC WAS ABOUT 70 MILES. I CONTACTED MERCEDEZ BEZ AND I WAS TOLD IT MIGHT HAVE BEEN A GLICH AND THAT THEY COULD NOT DUPLICATE IT. I FEEL THAT IS A VERY DANGEROUS GLICH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Mercedes-Benz GLE-Class