Mercedes-Benz GLC-Class Complaints

782 consumer complaints on file.

#11698959November 12, 2025
ENGINE
There is a hesitation in or "shuddering" that causes the car to go into limp mode while in operation. I was in traffic and the car just powered down and would not get up to and or maintain speed. I contacted the local dealership and was told that there are other models and or engines in this car that have this issue and that they actually have a recall on this issue. The dealership noted that they have 1 or more that require this exact repair on every single week. The dealer told me what was wrong with it by the code it threw... He didn't have any hesitation because he is so familiar with this issue. The warning lights came on after the car powered decreased... there was no "pre" warning that this was going to happen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698964November 12, 2025
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2017 Mercedes-Benz GLC300. The contact stated that while driving approximately 30 MPH, the first panel of the panoramic sunroof went off track and failed to close as intended. The contact stated that while inspecting the vehicle, the panoramic sunroof glass was pushed down firmly, and the sunroof closed. The contact attempted to open the sunroof, but the sunroof failed to operate as intended; however, the contact heard a motorized sound coming from the sunroof. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698503November 10, 2025
AIR BAGS
The contact owns a 2018 Mercedes-Benz GLC300. The contact stated that while operating the vehicle, the message "Front Air Bag Malfunction" was displayed, and the horn became inoperable. The vehicle was taken to the local dealer who diagnosed that the steering column and air bag clock spring were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 17V627000 (AIR BAGS). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11697988November 6, 2025
ELECTRICAL SYSTEM:IGNITION:COIL
The contact owns a 2021 Mercedes-Benz AMG GLC63. The vehicle was taken to the local dealer for routine maintenance, and the contact was informed that there was an issue with the ignition coil. There was a misfire coming from the engine. The dealer determined that the ignition coil needed to be replaced. The vehicle was not repaired. Upon investigation, the contact linked the failure to Technical Service Bulletin: 2021070006. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698021November 6, 2025
ELECTRICAL SYSTEM, ENGINE
I had the engine light come on and took it to the dealership. They quoted me over 8 thousand dollars to fix. I took it to a repair shop that works on luxury cars and they fixed it for less than 1000 dollars. I had to have the transducer fixed in the turbo in my engine and when they did that they found oil in the electrical harness. That was caused by the oil seperator. They told me that it was a manufacture defect that has been well documented and to take it back to Mercedees Benz. They looked and found the oil but said my car did not produce a code and could not fix it. We escalated it to corporate that reviewed my case and said they still would not fix until it produced a code. Mercedees implemented an extended warranty for my car back in 2022 for emissions. They said they would cover it if it produces a code. I researched this problem and it said it posses a risk to me, my passengers and the public if it quits running or causes a fire. Corporate said its not a problem yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698047November 6, 2025
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The rearview camera on my vehicle intermittently fails to function for unknown reasons, and the problem has recently become more frequent. For example, it may work normally when I first start the car in the morning and back out of my parking spot, but later the same day—such as when I arrive at work—the camera stops working completely. The display stays black and does not recover even after shifting between gears or restarting the system. After parking and locking the car for a while, the camera may start working again without any clear reason. Although I cannot recall the exact dates of the first occurrence, I have noticed a consistent pattern over time: the issue tends to appear during hot weather, particularly in summer. In recent months, the camera has almost completely stopped functioning. This unpredictable failure creates a potential safety hazard when reversing, as I cannot get help on the backup camera to provide visibility behind the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11697192November 3, 2025
FUEL/PROPULSION SYSTEM
The vehicle lost power and will not operate over 40 mph/2000 rpms
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11696510October 30, 2025
STEERING
I was driving home on a 4 Lane Expressway on a Saturday afternoon, it was mildly raining with the roads a little wet. I suddenly lost control of the car and could not control the steering wheel, the car ended up hydroplaning and I lost control it ping-ponged across four expressway lanes back-and-forth about 20 to 25 times with zero control of the steering wheel, barely missing the medians and other cars. It should have been a massive catastrophe. Cars around me you had to stop and swerve around me to avoid hitting me all while driving on the expressway. Had someone accidentally hit me in the process it would’ve certainly flipped the car and I would’ve either ended up dead or in the ICU. After several minutes somehow without moving the steering wheel, I managed to just go straight and pull over. And waited for help to get back safely slowly. I thought the incident was isolated because the roads might have been the cause. But I went out out of the country and upon coming back, drove my car again on the expressway coming back home and the exact same thing happened with my minor child in the car across two expressway lanes in the evening time With the roads perfectly dry. Lost control of the steering wheel could not steer or direct the car and had to jerk it from to prevent it from driving off the highway. It seemed to have occurred both times at a higher velocity on expressways when the steering wheel needed to be engaged. I had it towed to the Mercedes Benz Of Coral Gables dealership, but they cannot find anything wrong with the car, even though the exact same model of my car has an active recall for 2023 and 2024 models. For the same problem, I later learned. Mine is a 2022. I have been in a loaner vehicle for three weeks while they investigate and I need Assistance to make sure that something gets done because nothing has been found and I do not want to risk driving with my child in the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11696517October 30, 2025
UNKNOWN OR OTHER, STEERING
Loss of Steering Control at Highway Speeds – 2022 Mercedes-Benz GLC300 Vehicle: 2022 Mercedes-Benz GLC300, VIN [XXX] Dates of Incident: September 13th and October 4th Mileage at Time of Incident: 39,500 While driving on a four-lane expressway at highway speeds, my vehicle suddenly and completely lost steering control, resulting in a total inability to steer. First Incident The first event occurred during light rain with mildly wet road conditions. Without warning, the vehicle hydroplaned and violently crossed all four lanes approximately 20–25 times, narrowly avoiding collisions with other vehicles and medians. The steering wheel was completely unresponsive. After several minutes, the car inexplicably corrected its course. Second Incident The second incident occurred weeks later under clear, dry conditions with my minor child in the car. Once again, the steering wheel locked, leaving me unable to direct the vehicle. I had to physically force the wheel to prevent the car from leaving the highway. Investigation The car was towed to Mercedes-Benz of Coral Gables, where technicians were unable to find any fault despite multiple diagnostic attempts. I have since discovered that 2023 and 2024 models of this same vehicle are under active recall for a similar steering malfunction, which may indicate that 2022 models are also affected. Safety Concern This defect poses an imminent risk of fatal accidents, both to occupants and to other drivers. The failure occurs without warning, at high speeds, and results in total loss of steering control. Requested Action I request that the NHTSA investigate whether 2022 models should be included in the existing recall related to steering control failure in Mercedes-Benz vehicles. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11696567October 30, 2025
ENGINE, FUEL/PROPULSION SYSTEM
Nationwide known cylinder head issues. Cylinder head work needing replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11696259October 29, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
SUNROOF will not closed , refuse to close on my car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11696080October 28, 2025
ENGINE
Twice my car slowed down tremendously in traffic because of a bad cylinder head. I drive a 2021 Mercedes GLC 300 4matic with 33,529 miles. In reviewing other complaints, this is a common and known complaint. My check engine light came on and I could not go over 40 mph. This is very dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695851October 27, 2025
ELECTRICAL SYSTEM
The instrument panel behind the steering wheel has gone totally dark. This issue happened about a month ago but resolved itself somehow. Issue happened again and will not correct itself. Took vehicle to dealer and they could not resolve issue with software update. Upon researching the MBWorld.org user forum I noticed this may be a wide spread issue. With a dark/blank instrument panel you cannot know your speed, fuel level, or what gear you have placed the car in. My technician even indicated he has seen this issue on several 2025 MB models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695359October 24, 2025
ENGINE
Car has experienced rough idling, sluggish to no acceleration, check engine light illuminates and no shifting of gears regardless of speed. It appears to be going into limp mode. This has occurred monthly for the last four months. After pulling over, the car is turned off, wait five seconds and then turn it back on the car operates like nothing has happened. Here is when it has happened: 1.In a drive-thru lane to get some food 2.Waiting in a left-hand turn land 3.Driving through a parking lot at 10 mph 4.Driving on a road at 45 mph The date below is the last occurrence.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695443October 24, 2025
UNKNOWN OR OTHER
The transmission intermittently shifts hard. When accelerating the car hesitates badly then lurches forward. The Dealer verified the concern, the transmission as a hard shift from 1-2nd. They performed various procedures to the hardware, but ultimately determined the problem is the software and that this is a known issue to Mercedes since early in the year. They have not been able to resolve the software issue. This creates a major safety hazard: 1. When changing lanes, the hesitation does not allow for proper acceleration creating a timing issue which could result in a collision 2. When crossing over lanes on a turn, the vehicle has stopped at a time, not accelerated and left me in the middle of oncoming traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694859October 21, 2025
ENGINE
Multiple loss of power incidents while driving both on surface streets and highways. Causes vehicle to loss acceleration power, vehicle must be pulled over, shut down and restarted to regain power.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694886October 21, 2025
ELECTRICAL SYSTEM
The infotainment and instrument panel screens blacked out after the vehicle was started a few miles away from our home. I was unable to see the speedometer while driving back home. This was the first time that this has happened to us. After a Google search of Mercedes Benz 2025 GLC 300, this event appears to be fairly common.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694592October 20, 2025
ENGINE
I am the owner of a 2020 Mercedes-Benz GLC300 with the M264 engine. I am hoping that you can assist me with a widely reported, systemic defect: the premature failure of the master cylinder, regardless of vehicle mileage. This issue is extensively documented by numerous owners of the 2020 and 2021 GLC300 models across various public forums, including Reddit and dedicated GLC owner communities. I took my vehicle to Mercedes dealearship for annual service and an intermittent check engine light. The dealership informed me it was a spark plug issue. Once repaired the check engine light went on permanently and the car hesitated as if it would turn off. I brought my car in for service and was told that it was a master cylander failure of the engine. Known Defect: The defect is so widespread that it indicates a manufacturing or design flaw. Corporate Refusal: Mercedes-Benz corporate has failed to acknowledge this systemic issue publicly or initiate a recall. Local Acknowledgment: When engaging with Mercedes-Benz of Paramus, Service Manager Ben Wright acknowledged both the existence of the issue and Mercedes-Benz's corporate awareness of the defect, yet confirmed the lack of a formal recall. Repair Cost & Offer: Following the failure, I was presented with a $12,000 repair bill for parts and labor. The only offer of assistance from corporate was a minimal 20% discount, still forcing me to pay a final cost of $10,620 for a repair that should be covered under a mandatory recall. Unfortunately, I was out of warranty by 1 year and 8,000 miles. This refusal to address a known mechanical flaw is unacceptable, especially given the significant financial burden placed on owners for a defect acknowledged internally.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694113October 17, 2025
FUEL SYSTEM, GASOLINE
The contact owns a 2016 Mercedes-Benz GLC300. The contact stated that while receiving routine maintenance, the mechanic noticed a fuel odor coming from the vehicle. The mechanic determined that the fuel injectors had failed and that the fuel rail needed to be replaced. The mechanic provided the contact with information related to NHTSA Campaign Number: 21V961000 (Fuel System, Gasoline); for the fuel rails and fuel injectors. The mechanic referred the contact to the dealer for assistance. The dealer was informed of the failure and confirmed that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was informed of the failure and confirmed that the VIN was not included in the recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 60,814.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693266October 14, 2025
EXTERIOR LIGHTING
Problem (repeat failure / prior warranty replacement): This vehicle has a recurring headlamp defect involving moisture ingress into the headlamp housing/connectors, causing electrical shorting and warning messages, with risk of headlight failure. Mercedes-Benz replaced this same headlamp under warranty in 2021 for the identical issue (moisture/shorting). The defect has recurred on the same vehicle.Recent verification: On Oct 13, 2025, the dealer (Mercedes-Benz of North Palm Beach) observed visible condensation/fogging in the lamp and confirmed it matches the prior failure that was repaired under warranty. Pattern affecting other owners: There are multiple consumer complaints in NHTSA’s database describing condensation, moisture intrusion, shorting, and headlamp malfunctions on GLC vehicles, including the 2020 model year. This indicates the issue is not isolated. Related recalls / known condition: NHTSA Recall 22V261 (GLC) identifies headlamp moisture/connector sealing problems leading to lighting failure. While my VIN is not currently included, the failure mechanism is the same: moisture → short → potential loss of headlight illumination. There are also GLC lighting recalls addressing exterior lighting malfunctions, underscoring that lighting faults on this platform are safety-relevant. Safety risk: Headlamp moisture/shorting can disable exterior lighting, reduce nighttime visibility, and increase crash risk. This is a repeat, safety-related defect previously repaired by Mercedes-Benz that has returned. Requested action: Please investigate this headlamp moisture/shorting defect on the 2020 GLC as a recurring safety problem, consider expanding applicable recall/remedy coverage, and direct the manufacturer to provide a durable fix and appropriate remedy for affected vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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