Mercedes-Benz G-Class Complaints

54 consumer complaints on file.

#11587747May 8, 2024
FUEL/PROPULSION SYSTEM
Recall notice was provided on December 15, 2023. As of today May 8, 2024, there are still no remedy in place or any update from the manufacturer. I left several messages to the local Mercedes Benz dealership but did not get a reply.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572902February 20, 2024
POWER TRAIN
The contact owns a 2023 Mercedes-Benz G63 AMG. The contact received notification of NHTSA Campaign Number: 23V851000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the message “Do Not Drive Vehicle” message was displayed. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572780February 19, 2024
FUEL/PROPULSION SYSTEM
Hello I’ve taken my vehicle to two Mercedes benz dealerships to get my vehicle fixed for the recall they both said they cannot fix the vehicle it’s been going on a month and a half now and this vehicle is my form of income ! And now this issue is messing with my lively hood and this is unacceptable!! They are saying the issue may linger until June July of the summer time. That is unacceptable and i need the issue fixed asap !!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566025January 17, 2024
SERVICE BRAKES
The brakes locked up in the vehicle and computer system nearly causing deadly accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554051November 7, 2023
LATCHES/LOCKS/LINKAGES
The contact owns a 2016 Mercedes-Benz G550. The contact stated that the front driver's side door failed to close securely after entering the vehicle. The contact tied a cable around the front driver's side door and headrest to keep the door closed. The vehicle was taken to the dealer, where it was diagnosed that the front driver's side door lock actuator and release cable were fractured and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact related the failure to NHTSA Campaign Number: 17V178000 (Latches/Locks/Linkages); however, the VIN was not included in the recall. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548993October 9, 2023
VISIBILITY/WIPER
Windshield cracked on its own with no motive
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540970August 27, 2023
SUSPENSION, FORWARD COLLISION AVOIDANCE: WARNINGS
Authorization failed Limited access is the reason there recalled I can't pair ⁶
Crash:
Yes
Fire:
Yes
Injuries:
15
Deaths:
0
#11539724August 21, 2023
STRUCTURE:BODY, STRUCTURE:FRAME AND MEMBERS
The contact owns a 2011 Mercedes-Benz G550. The contact stated that the vehicle was rusted. The contact stated that the suspension and body were rusted in several locations. The vehicle was taken to the local dealer, who referred him to the manufacturer. The vehicle was taken to an independent mechanic, who informed him that the rust would continue to expand. The manufacturer was contacted and referred him to the NHTSA Hotline. The failure mileage was approximately 79,280.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538437August 14, 2023
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER, ENGINE
My car’s check engine light came on and my vehicle shut off while I was driving at 40-45 mph on the highway. It has repeatedly done this. I contacted dealership immediately and was told there is a recall for my vehicle coming out on 08/25/2023. My vehicle isn’t safe to drive and they did not have a repair available or solution available. I reported problem to dealer on August 5, 2023
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517904April 19, 2023
STRUCTURE:BODY
On February 8, 2023, I was driving the vehicle when the driver's side front door swung open while I was driving. The door would not close - the locking mechanism in the driver's front door completely failed and would not engage the door latch. My safety was put at extreme risk - the door flew open as I was taking a turn and I was forced to try to hold the door closed while driving the car. The local Mercedes Benz dealer confirmed the problem noting that the door locking mechanism was "defective"; however, Mercedes Benz did not assume responsibility for the failed door mechanism claiming that the vehicle was no longer under warranty. I did receive a very slight discount but was forced to pay for mostly all of the repair costs. There was no warning of the problem in advance - the door simply flew open while taking a turn as I was driving the vehicle and the only thing that stopped me from falling out of the vehicle was the seat belt. Mercedes Benz should institute a recall of this vehicle model - this was a very dangerous situation and I could have been hurt or killed had I not reacted quickly. I did report this to Mercedes Benz North America.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491803November 1, 2022
VISIBILITY/WIPER
This is the second windshield that has cracked from a very minor FOD. Most times if a windshield gets a rock chip it's small repairable damage. Both times this windshield has been stuck by a rock it has cracked from top to bottom...no signs of an actual chip from a rock. After searching the internet I came across several situations with the very similar results. The windshield is a concern at the moment and the safety of it is sub standard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485579September 21, 2022
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
Driving 2021 Mercedes-Benz G-550 for approximately 8min. Preceding East on a 3 lane South Florida Highway no more than 40 mph. Gas tank 75% full with V-Power From Shell. (filled-3 days prior). Proceeded from the middle lane to the right lane in-order to make a sharp right handed turn onto up coming Shopping Center, that was two lights away. I had turned on my 21 MB G550 air conditioner to auto (off prior). While I was attempting to switch on my turn signal the car suddenly turns-off completely in mid-drive. All warning lights illuminated, steering this 6,000 lbs Mercedes-Benz Beast of a SUV became extremely difficult, as I was already in the sharp right handed turn! I immediately switched on my Mercedes-Benz hazards. I couldn’t apply my breaks immediately, because other vehicles were less then a car length behind my G550 in this single right handed sharp turn with no exterior lighting. I had to wait until my G-Wagon came to a complete stop on it’s own! It lost momentum pretty fast. If I would have panicked & had hit the breaks, I would have gotten into a very serious accident! Luckily, there was no one in front of my G 550 path! I then restarted my Mercedes-Benz-G, placed my 2021 G550 into drive! I proceeded to accelerate but my benz wasn’t moving! Less than 15 secs from the restart my Mercedes G550 jerked, then proceeded to get momentum again. G550 engine yellow light remained on until I got home! When I had restarted my Mercedes-Benz G-Wagon for the MBUSA tow truck, no engine light Illuminated! Then Decided to get towed in the am instead. Was extremely shaken-up, even hours later. An hour earlier that evening, My Mercedes G Wagon was parked for about 8 hours. When I started my Mercedes-Benz G 550, it had died before I could close the door! A month prior, 110 miles less, my Mercedes G550 died in mid-Drive twice in one day while attempting to stop for a red light (Engine auto on/off was enabled) Then died again while I was attempting to park.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467409June 3, 2022
LANE DEPARTURE: ASSIST
The lane keeping assistance is WAY to sensitive. Several times at just the slightest move towards the shoulder the car will brake and swerve. Its very alarming and needs to be recalibrated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464374May 12, 2022
STEERING
The contact owns a 2013 Mercedes-Benz G550. The contact stated while driving approximately 40 MPH, the vehicle started drifting to the right. The contact attempted to turn left and the steering wheel failed to operate as designed. The vehicle then struck the curb. The service EPS warning light was illuminated. There was no injury sustained. The vehicle was towed to the dealer and was diagnosed with a stripped steering link. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 62,275.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463858May 9, 2022
STEERING
The contact owns a 2013 Mercedes-Benz G550. The contact stated while driving 35 MPH, there was a grinding sound coming from the steering column. The contact stated that the steering wheel was not responding while turning to the left or the right. The contact pulled over and after a short stop resumed driving. The contact stated that the EPS malfunction warning light was illuminated and the vehicle lost power steering functionality. The contact stopped the vehicle and the vehicle was towed to the residence. The vehicle was not repaired. The contact researched the failure online and related the failure to NHTSA Campaign Number: 17V250000 (Steering). The vehicle had not been taken to a dealer or independent mechanic. The vehicle had not been diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447771January 17, 2022
ELECTRICAL SYSTEM
Lock Differential error message. Mercedes Benz attempted to fix twice but it’s still reporting the error.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432214September 8, 2021
STEERING
The contact owns a 2014 Mercedes-Benz G63. The contact stated that while his fiancé was parking the vehicle, the steering wheel would turn however, the wheels would not respond. The dealer was made aware of the failure but provided no assistance. The vehicle was towed to an independent mechanic and diagnosed that the steering gear box was fractured. The vehicle was not repaired and remained at the independent mechanic. The manufacturer was not made aware of the failure. The failure mileage was approximately 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421207June 16, 2021
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
While pulling away from a red light, the vehicle jolted a small amount, then it shut down, only providing power to the dashboard, which produced an array of safety warnings. Power steering and throttle were completely dead leaving me powerless in traffic. I pulled to the shoulder of the road, placed the vehicle in park (as it seems that the failure put the car into neutral). I was able to restart the vehicle and continue driving home with no warning lights or issues. (Several other owners are having this same issue-I found them by googling the problem). My vehicle has under 5k miles on it and is always stored indoors in a climate controlled environment.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418736May 27, 2021
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT, ELECTRONIC STABILITY CONTROL (ESC)
Dear NHTSA Please consider this a formal complaint against Mercedes-Benz for completely defective ABS and EPS systems which control handling, dynamic stability, and anti-lock braking. The “Defective” designation is theirs, rather than a notice to service or that the systems were merely off-line or required repair. The failure notice was issued by the car itself. These critical system failures were only one of many Distonic (radar, cruise control, vehicle spacing, automatic braking), front and rear sensors, rear camera, and navigation failures. But this one is reported to you separately because of its severity, and the frequent failure of the Mercedes-Benz computer systems to even record and log failures like this. The full explanation and documentation is covered in the 3 documents attached to this complaint. [xxx] Mercedes-Benz 2017 G63 AMG VIN [xxx] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *cc
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413169April 21, 2021
UNKNOWN OR OTHER, BACK OVER PREVENTION: WARNINGS
PLEASE CONSIDER THIS A FORMAL COMPLAINT AGAINST MERCEDES-BENZ FOR ONGOING SENSOR AND BACKUP CAMERA SAFETY FAILURES. REAR CAMERAS AND SENSORS CONTINUE INTERMITTENT FAILURE EVEN AFTER YEARS OF SERVICE BY MERCEDES BENZ AND HAVE ACTUALLY CAUSED 1 ACCIDENT. FULL EXPLANATION AND DOCUMENTATION SUBMITTED IN 4 ATTACHMENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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