Mercedes-Benz CLA-Class Complaints

490 consumer complaints on file.

#11297887January 8, 2020
STEERING
MERCEDES SENT SEVERAL LETTERS STATING RECALL 2019080011 AFFECTS THIS VEHICLE AND DIRECTING ME TO THE LOCAL DEALER TO HAVE THE STEERING RACK REPLACED. LOCAL DEALER WILL NOT PERFORM REPAIR. RECALL DOES NOT SHOW UP ON MERCEDES RECALL DATABASE. CUSTOMER CARE HAS NOT RESOLVED ISSUE FOR SEVERAL MONTHS - YET RECALL LETTERS FROM MERCEDES KEEP COMING. LETTERS REFERENCE NHTSA RECALL #18V850
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297508January 6, 2020
STRUCTURE:BODY, UNKNOWN OR OTHER
SUNROOF IS FAULTY IN THIS MODEL. MERCEDES HAVE RECALLED EARLIER MODELS DUE TO SIMILAR ISSUE. THE HAVE RECALLED 750K CARS TODAY DUE TO THIS ISSUE AND WE ARE SEEING SIMILAR PROBLEMS IN OUR 2015 C CLASS. THIS ISSUE IS VERY SERIOUS AND DANGEROUS AS THE SUNROOF COULD POTENTIALLY FLY OFF MYSELF AND MY WIFE WERE DRIVING AT NORMAL SPEED ON THE HIGHWAY WHEN WE SUDDENLY HEARD THE NOISE. WHEN WE STOPPED BY TO CHECK THE ISSUE, IT SEEMED LIKE THE SUNROOF WAS GETTING DETACHED. WHEN WE TRIED TO CLOSE IT, IT MADE A BIG BANG NOISE AS IF SOMETHING HAS NOT BEEN PLACED CORRECTLY. EVER SINCE THE SUNROOF HAS NOT BEEN CLOSED PROPERLY AND WE COULD HEAR THE WIND NOISE INSIDE. THIS HAPPENED COUPLE OF MONTHS AGO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291815December 28, 2019
AIR BAGS
WAS NOTIFIED BY MERCEDES BENZ THAT MY VEHICLE WAS INCLUDED IN THE TAKATA AIRBAG RECALL AND THAT REPLACEMENT PARTS WOULD NOT BE AVAILABLE UNTIL DEC 2018. SINCE IT WAS THE ONLY VEHICLE I OWNED AND I HAD TO CONTINUE WORK I DROVE THE VEHICLE WITH DEFECTIVE PARTS UNTIL I WAS INVOLVED IN AN AUTOMOBILE ACCIDENT IN JULY 2018. I AM NOW DISABLED AFTER A LENGTHY HOSPITAL & REHAB STAY AND HAD TO SEVERAL SURGERIES IN ORDER TO WALK/LIMP AGAIN IN 2019. I WAS HIT ALMOST HEAD ON AND WAS OKAY UNTIL THE AIRBAG DEPLOYED AND I FELT A SHARP BURNING SENSATION IN MY LOWER EXTREMITIES AND COULD NOT MOVE AFTERWARDS. EMS PULLED ME OUT OF MY CAR AND I WAS ADMITTED TO HOSPITALICU. I AM UNABLE TO FULLY FUNCTION WITH MY MOBILITY, LOST MY JOB, CANNOT DRIVE DUE TO NERVE DAMAGE TO MY ANKLE, LEG AND HIP AND CURRENTLY RECEIVING DISABILITY PAY. THE COMPANY THAT TOWED MY TOTALED MERCEDES BENZ NOTED THAT THE AIRBAG WAS IN "POOR CONDITION". I JUST REALIZED AFTER MANY MONTHS OF MEDICATION AND PAIN THAT I HAVE NOT HEARD ANYTHING ELSE FROM MERCEDES BENZ IN REGARDS TO THIS MATTER AND WOULD LIKE TO JOIN ANY CLASS ACTION LAWSUIT THAT IS AVAILABLE IN REGARDS TO THIS MATTER, AS I SHOULD HAVE NEVER BEEN SOLD THIS VEHICLE IN 2016 WITHOUT THIS MATTER BEING DISCLOSED!!!*DT *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11291412December 26, 2019
AIR BAGS
ON 12/26/19 CONTACTED BENZ DEALER IN WEST CALDWELL, NJ. EXPLAINED TO REP. THAT THERE WAS A RECALL ON MY VEHICLE FOR FAULTY AIRBAGS THAT WHEN THEY ARE DEPLOYED HAD METAL AND COULD CAUSE HARM OR DEATH TO PASSENGERS. THE REP INDICATED THAT THEY DO NOT KNOW WHEN MY AIRBAGS WOULD BE REPLACED. SHE PUT IN A CALL TO SERVICE DEPT. SO ME AND MY FAMILY, INCLUDING GRANDCHILDREN HAVE TO RIDE AROUND IN A VERY UNSAFE VEHICLE AND THE BENZ DEALER SEEM AS THOUGH THEY JUST DON'T CARE. THEY SHOULD BE MADE TO GIVE YOU ANOTHER SAFE SUV TO USE UNTIL THE ONE YOU HAVE IS FIXED. THIS IS A HORRIFIC SITUATION. I WANT TO STOP PAYMENT, DUE TO THE SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290671December 22, 2019
AIR BAGS, ELECTRICAL SYSTEM
AIR BAGS: FRONTAL- SOUNDS LIKE THE AIRBAG LOCK SPRING IS BROKEN FOR NO REASON. I CAN HEAR THE CLICK WHEN I TURN. THE DIGITAL DASH READS "FRONT LEFT MALFUNCTION" AND WON'Y GO AWAY NO MATTER WHAT I PUSH. IT ALSO HAS AN ELECTRICAL SYSTEM: STARTER ASSEMBLY ISSUE- THE ENGINE OR TRANSMISSION WON'T TURN OVER A LOT DUE TO IT. MY CAR ONLY HAD 40K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287148December 5, 2019
AIR BAGS
I HAVE BEEN WAITING TO HAVE MY AIRBAGS REPLACED FOR OVER 1 TO 2 YEARS NOW. THE AIRBAGS ARE EXTREMELY A SAFETY HAZARD DUE TO THE FACT THAT THEY CAN DEPLOY AT ANY GIVEN TIME. I HAVE A GRAND CHILD THAT I TRANSPORT AND I AM SCORED FOR HER SAFETY IN THAT VEHICLE. THIS IS SAD HOW LONG THIS HAS BEEN UNREMEDIED. PLEASE HELP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279980November 14, 2019
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2019 MERCEDES-BENZ CLA250. WHILE DRIVING 65-70 MPH, AN ABNORMAL EXPLOSIVE SOUND WAS HEARD. THE CONTACT NOTICED THAT THE SUN ROOF HAD EXPLODED. THERE WERE NO INJURIES. THE CONTACT STATED THAT THE SUN ROOF WAS NOT IMPACTED BY ROAD DEBRIS AT THE TIME OF THE FAILURE. MERCEDES-BENZ OF TAMPA (4400 N DALE MABRY HWY, TAMPA, FL 33614, (813) 579-2138) WAS CONTACTED BY PHONE AND INFORMED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 4,506. THE VIN WAS INVALID. *LN*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255117September 12, 2019
ENGINE, ELECTRICAL SYSTEM:STARTER ASSEMBLY
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ CLA250. WHILE STOPPED AT A TRAFFIC LIGHT, THE VEHICLE STALLED, THE GEAR SHIFTER FAILED TO SHIFT INTO NEUTRAL, AND THE BRAKE AND ACCELERATOR PEDALS TRAVELED TO THE FLOORBOARD WHEN DEPRESSED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE POLICE ASSISTED WITH MOVING THE VEHICLE OFF THE HIGHWAY. THE VEHICLE WAS TOWED TO MERCEDES-BENZ OF LOS ANGELES (801 S FIGUEROA ST, LOS ANGELES, CA 90015, (213) 425-3100) WHERE IT WAS STATED THAT A NEW STARTER WAS NEEDED; HOWEVER, THE VEHICLE WAS NOT OFFICIALLY DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 21,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246106August 23, 2019
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ CLA250. WHILE DRIVING 30 MPH, THE VEHICLE JERKED AND STALLED, BUT WAS ABLE TO RESTART. ALL THE WARNING INDICATORS WERE ILLUMINATED ON THE INSTRUMENT PANEL. ADDITIONALLY, THE RADIO TURNED OFF ON SEVERAL OCCASIONS. THE VEHICLE WAS TOWED TO OPEN ROAD OF BRIDGEWATER (1250 US-22 BRIDGEWATER, NJ 08807, 908-213-5841) WHERE IT WAS DIAGNOSED THAT THE SOFTWARE NEEDED TO BE UPDATED AND THE BATTERY NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 40,458.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242138August 6, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2015 MERCEDES-BENZ CLA250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241872August 5, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ CLA250. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230845July 10, 2019
ELECTRICAL SYSTEM, ENGINE, STEERING
MY CAR HAS SHUT OFF ON ME WHILE DRIVING TWO TIMES AND ROAD SIDE ASSISTANCE CAME OUT TWO DIFFERENT OCCASION. I KEPT UP WITH MAINTENACE ON THE VEHICLE. I WENT TO PEP BOYS UP THE ST FROM MY HOUSE INSTEAD OF MERCEDES FOR OIL CHANGES. OUT OF NO WHERE MY ENGINE LIGHT CAME ON AND I TOWED MY CAR TWO MERCEDES TO FIX. THEY SAID MY ENGINE BLEW N THE TURBO . THEY WON'T COVER IT UNDER WARRANTY SINCE I GAVE THEM ALL MY MAINTENCE RECEIPTS FROM PEP BOYS . THIS WAS A DEMO CAR I ORIGINALLY LEASED AND HAD IT FOR 2 YEARS WITH 9 MONTHS LEFT ON THE CAR. THE RECALLS ON THE VIN WERE NOT FIXED AND MERCEDES IS TRYING TO SEND ME AWAY WITH A UNFIXED CAR. PLEASE HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229577July 5, 2019
ENGINE
THE COOLANT PUMP FAILS AFTER ABOUT ONLY 48000 MILES, WHICH CAUSES THE ENGINE OVERHEATED. I DID MY RESEARCH ONLINE AND FOUND THAT MANY OTHERS WHO OWN A MERCEDES CLA 250 HAD THE SAME COOLANT PUMP PROBLEM AT LOW MILEAGES (LESS THAN 50000 MILES). THUS, I DOUBT THAT THIS COOLANT PUMP FAILURE IS A DEFECT THAT NEEDS TO BE RECALLED FOR. MY CAR IS STILL WITH THE DEALERSHIP SO I DO NOT HAVE A REPORT/RECEIPT FROM THEM STATING THE PROBLEM YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11223005June 27, 2019
ENGINE, VEHICLE SPEED CONTROL, STEERING
I WAS DRIVING MY CAR WHEN ALL OF A SUDDEN THE CAR SLOWED DOWN AND THE STEERING BECAME STIFF. THE PRE SAFE LIGHT CAME ON THE SCREEN ALONG WITH "PARKING BRAKE" "TRACTION CONTROL" ALTHOUGH THE PARKING BRAKE WAS NOT APPLIED. I HAD TO HAVE MY CAR TOWED HOME BECAUSE IT WAS UNSAFE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218893June 10, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM, SUSPENSION
I HAVE 2015 CLA250 COLLISION PREVENTION ASSIST DOSE NOT WORK AND IT’S ALWAYS ON AS ALARM ON MY DASHBOARD AFTER I SEARCH TOO MANY PEOPLE HAVE SAME ISSUES I WANT TO THE DEALER THE ASK 190$ FOR DIAGNOSTIC AND THEN WILL CHARGE MY FOR RE PROGRAM AND SUSPENSION TO HARSH NOTICE MY CAR MILEAGE 33000 ONLY THANKS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11204701April 30, 2019
AIR BAGS, STEERING
TL* THE CONTACT OWNS A 2019 MERCEDES-BENZ CLA250. THE CONTACT STATED THAT THE AIR BAG INDICATOR ILLUMINATED AND THE STEERING BECAME DIFFICULT TO MANEUVER. THE "FRONT LEFT MALFUNCTION" AND "SERVICE REQUIRED" MESSAGES APPEARED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO PARK PLACE MOTOR CARS MERCEDES-BENZ (5601 BRYANT IRVIN RD, FORT WORTH, TX 76132, (817) 310-9745) WHERE IT WAS DIAGNOSED THAT THE AIR BAGS NEEDED NEW WIRING. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196214April 15, 2019
ENGINE
THERE WAS AN ISSUE WITH THE WATER PUMP, MB HAS SINCE REPLACED THE PRODUCT WITH A NEW ONE BECAUSE OF ISSUES WITH THE OLD STYLE NOT WORKING. MY CAR IS JUST OVER THE WARRANTY AND HAS ON 10,270 MILES ON IT AND IS NOW EXPERIENCING THE OVERHEATING ISSUE (WARRANTY ENDED DECEMBER 2018). IF THE PROBLEM WITH OLD STYLE WATER PUMP WAS KNOWN WHY NOT NOTIFY CUSTOMERS? WHEN THE VEHICLE IS ON, DRIVING OR RUNNING STATIONARY THE ENGINE OVERHEATS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193961April 4, 2019
POWER TRAIN
WHILE MAKING A U TURN ON FL-881 FOREST HILLS BLVD , THE HALF SHAFT FAILED, CAUSING TRANSMISSION TO DIS ENGAGE... WHILE ONCOMING TRAFFIC WAS HEADING TOWARD ME. ATTACHED COPY OF MAPS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191962March 27, 2019
POWER TRAIN
MAKING A U TURN , ON 3 LANE BLVD, A COMPLETE TRANSMISSION FAILURE HAPPENED AND COASTED TO HALT. UPON HALT, TRANSMISSION WOULD NOT ENGAGE, DRIVE OR REVERSE. HAD THERE BEEN HEAVY ON COMING TRAFFIC, I WOULD HAVE BEEN T-BONED CURRENTLY THE VEHICLE IS WITH DEALERSHIP UNDER REPAIR AND EVALUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184743March 6, 2019
UNKNOWN OR OTHER
TAKATA RECALL THE CAR WON'T START AND THIS MESSAGE APPEARS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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